The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,108 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.6

Based on 1,108 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 18th December 2024

102

Anonymous

Anonymous // 01/01/2019

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“After purchasing a washer and dryer with free delivery and installation, the installers broke a plumbing pipe, left the washer running through its cycle and left, and flooded my basement. Upon an immediate call to Home Depot, I was directed to the installers’ insurance company which has an “F” rating from the BBB. So disappointed in Home Depot’s failure to back their customers.”

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Posted 2 years ago

“Worst experience ever. The delivery guy refused to ring bell of the apartment. I asked my tenant to come downstairs to meet the delivery guy. The delivery guy cursed out the tenant for no reason and refused to deliver the fridge upstairs. I paid for the delivery and set up. He then took the fridge and left. The customer service person said he will come back later, which he never did. I had to call Home Depot to follow up, no delivery date scheduled still. They should not hire people that have anger issue and also hate their jobs.”

Helpful Report

Posted 2 years ago

“Had to tell the delivery guy to leave because he insisted in pulling the refrigerator out on my wooden floor. Sent two days waiting for them to call me back to say to set the delivery they told me that the next day spent five hours waiting for them and then they tell me that the truck broke down. I have been trying to get the phone number or email for the district manager Marisela Vega. This is the only company within the United States that you cannot speak to a district manager or corporate offices they have 800s with operators that tell you how sorry they are . Then you have like a service representative that tells you that it has to be on this date or you can cancel the order. What a wonderful experience I cannot believe this they pay district managers and regional managers money for them not to be bothered.”

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Posted 2 years ago

“I would love to give a -5 star review but not allowed. On August 15th 2022 the Home Depot at 24073 delivered a gas range as promised. It was damaged so I refused to accept it. After speaking with the Home Depot at 24073 I agreed to accept the oven damaged for $100 discount. Then I was told it would be a week to have it delivered again. I asked to go pick it up myself (it was paid for) but I was told that was not allowed. I then cancelled the whole order thru the store at 24073. The refund was to be made within 72 to 48 hours. As of today, 9/7/22 no refund and the store manager said there would be no refund for at least another 48 to 72 hours as the warehouse cannot find the oven. Mind you I have never had the oven in my possession but they cannot refund my purchase as PROMISED. The store manage even confirmed that I had no responsibility in this but he could not authorize the refund either. Home Depot has had 22 days to take care of this but refuse to make the refund because Home Depot shippers cannot find the oven even though the store manager says that he knows that they have it and none of this is my fault. I am building a new house at this time. Hey, Home Depot, how much do you think I will allow my contractor to spend on my job from your store after this? I am in real estate rental. Do you think I will allow any of my repair people to use anything from your store going forward? Your efforts do reflect the same efforts as the Atlanta Falcons. No surprise there.”

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Posted 2 years ago

“Home Depot.com is HORRIBLE! I have just had a vanity ordered thru home Depot.com delivered with BROKEN double sinks, damaged interior of vanity cabinet. I have SPENT WAY TOO MUCH of my valuable time ON THE PHONE with nice customer service people WHO TELL me what I want to hear BUT STILL I HAVE NOT received my refund. Ok wait 2-5 days, after 7 days, it's pending refund !!!! Really. Funny they didn't have ANY PROBLEM TAKING MY PURCHASE MONEY!!!! I will NEVER, EVER, EVER MAKE a home Depot. Com purchase again!!!!! Nope fool me once, fool me twice, NO MORE!”

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Posted 2 years ago

“Unfortunately home depot has now become just like Walmart. I wanted to buy a $450 framing nailer with its $125 Box of Nails, But stood there for over 30 minutes waiting for someone with a key. Finally a guy came down the aisle and said he had a key to open it but he'd be right back.....another 20 minutes and nothing happened. So I left and I will buy my tool elsewhere and everything else, I'm done with home depot unfortunately. I Bought $1500 worth of lumber yesterday and and none of the prices were on the lumber bundles. I hope the new place I'm gonna start shopping will have accurate pricing on their lumber.”

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Posted 2 years ago

“You are going to run yourself out of business the way you treat repeat customers, bought light bulbs and they lasted almost a month went to exchange them for new ones and they tell me not without a receipt who the hell saves a receipt for light bulbs come on man its 10 bucks off to lowes to buy them I'm done with Home Depot. And I just spent $5000 dollars on appliances with them, y'all will not get another penny from me period !!!!!”

Helpful Report

Posted 2 years ago

“I ordered a washer and dryer that was in stock but still took 2 weeks to be delivered. The delivery guy showed up and said he would not stack them. The lady, Jane, that sold me the washer and dryer told me they would bring them upstairs and set everything up. I am alone and can't stack a dryer. He said, no it wasn't on the order and he wouldn't do it. I called HomeDepot and the rude girl that answered the phone told me sorry, the return will go through whenever and didn't seem to care that I will never shop at HomeDepot again. I have spent over $100,000 in the last few years in this awful place. I have built a business using HomeDepot, landscaped, and bought building materials for my house, bought thousands in tools for my sons and their businesses. I was even looking into a job at this place. The girl on the phone told me to not shop at HomeDepot anymore, that was my choice, and have a nice day. Really?”

Helpful Report

Posted 2 years ago

“Ordered through Macedonia, OH Home Depot, a Samsung washer and dryer on July 26, 2022 with a planned home delivery date of 8/25. On 8/24, received call from Home Depot Hot Line stating the washer was missing and they were contacting Samsung. Multiple follow up calls, placed on hold and never a concrete answer. Received an impersonal email stating a new delivery date of 9/9. Please note they conveniently email using a no reply email address. Then 8/30, received another impersonal email, delivery date changed to 9/28. Still no explanation of what happened to the washing machine. Spoke to a rep. on the Hotline 8/31, very nice, gave me a phone number to call and inquiry directly with Samsung...HA...the number was just another Home Depot hotline number. Husband then went personally to the Home Depot store to customer service.and unfortunately they were unable to help. Home Depot sure did not delay collecting over $1,600 from our credit card. But cannot seem to explain the delay or the loss of our washer. Very disappointed in every aspect of this order. If there is going to difficulty obtaining a product from a vendor, place a sign on the display item, stating this. Also, stop being so impersonal with the customer, call to explain the order problem. All I can say is if our order delivery date is delayed again, we are cancelling the entire order, will expect an entire refund and will never order or purchase an appliance from Home Depot.”

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Posted 2 years ago

“I purchased a power tool on line from Home Depo . They promised next day delivery which never arrived until two days later and late during the day. I am not sure if it was Home Depo or the company that they use to deliver. The truth is that due to the delay I lost the help that I had scheduled for the day.”

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Posted 2 years ago

“this needs a negative 5 stars that's my rating associates lie about going to lunch 20 minutes early attitudes are really bad with asking for a manager to help i was told i would like to talk to one also that's a associates answer to me it was a 1000.00 tile order i was needing to find out if the had the tile in stock 40 minutes and finally left with no answers i am a contractor not a homeowner floating around to find things out 40 minutes of my life wasted ill never get back”

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Posted 2 years ago

“In store workers completely confused bewildered do not use this company for any major project they take your money and leave you playing the waiting game”

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Posted 2 years ago

“I ordered a new exterior door after waiting for it because it was out of stock. The estimated delivery was a month and 2 days away. 8 days prior, the tracking site showed it was delivered to the local truck site with an error. Called to find out the error. They LOST my door!!!! How in the hell do you lose a 72x80 door????? This isn’t the only travesty I’ve had with this company. All I can say is Good Luck and take your business elsewhere.”

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Posted 2 years ago

“Worst place to buy anything. When it breaks and you buy that expensive extended warranty they leave you high and dry. Will never buy another appliance from this place ever again. I am saying this bc the unit I purchased broke 4 months ago and they kept saying they would get it fix but nope they just keep passing it to someone else and never fulfill there part of the warranty and repair it. So I called the company they sent out once to repair the product and with in 5 mints I got a repair appointment for two days later. Now I have to pay out of pocket for the repair. But o wait I paid for the an extended warranty which you know cost an arm and a leg for nothen and now to get my money back I have to submit the receipt and wait for the refund. So I will never buy anything from them again and I recommend that people don’t as well. Very disappointed with this facility and how they operate.”

Helpful Report

Posted 2 years ago

“I ordered $10K+ of appliances from Home Depot over 1 month ago. I still do not have the appliances. $150-bln Home Depot has no control over 3rd party carriers. The customer service team is pleasant; however, is unable to drive change once items are in delivery company's network. I've had 6 scheduled deliveries that have been missed. Bad enough to prevent me from purchasing from Home Depot ever again. What's worse is everyone says, "Yeah, we know about how bad this company is." Why still use them?”

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Posted 2 years ago

“I will never buy another appliance from Home Depot! Their delivery service is terrible!”

Helpful Report

Posted 2 years ago

“I am so very unhappy with Home Depot Jacksonville IL right now. I placed an online order for an upright freezer on July 29th. A few days later arrangements were made to have it delivered on Friday August 5th. Morning of delivery I receive a call from Bill at Federal Normal (delivery company) saying he is unable to deliver and will get back to me when he hears more. I have never heard from him again. A week later I call Jacksonville Home Depot, where my call was passed multiple times, i.e. Electrolux, federal, back to home depot. Finally landing on Tim in appliances. He basically told me I needed to be more patient. A week later I physically go into Home Depot where Tim tells me there is nothing he can do and that Home Depot has no responsibility to get me the freezer even though Home Depot is the one I paid the money to. On August 19th I call customer service Home Depot Jacksonville and talked to Mike. He agreed to cancel the order and told me I should have the refund in 3 to 5 days. Today August 29, 2022 I called customer service Home Depot Jacksonville. I got to speak with Shannon. She sys nothing has happened on my refund as Federal Normal needs to agree to the refund. She tries calling and they were already closed. She says she will call me tomorrow morning. She again proceeds to tell me that the refund should be 3 to 5 days. I told her funny...that's what Mike said on the 19th. Totally unhappy experience! Theresa B”

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Posted 2 years ago

“So first of all,, just stay away go to lowes or a independent hardware store!!! They are terrible at customer service!!! They think they are doing you a favor buying from them!!! I ordered appliances and I understand that there is a back order for things like this but it was rescheduled 4 times… the dishwasher leaked all over my floor!!! They refused to hook up my fridge because there was no shut off!!! Are you serious did you not see the wire hanging out of my cabinet??? It’s right under my sink!!! And when you call they will not help you!! offer you comps and then only do 40-50$$ for each mess up!!! Ummm NO!!! Stay away from HOME DEPOT!!!”

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Posted 2 years ago

“Home Depot at Okeechobee. Great service at pro desk thumbs-up for Tabitha .helpful and polite I have made several visits to the store .”

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Posted 2 years ago

“I tried to purchase a dishwasher from Home Depot at the Cave Creek, Az. store, but it turned into a disaster! It was supposed to be installed by them, but it's really not Home Depot it's a vendor they use and they are beyond terrible!!!!!! It took 2 weeks to schedule the delivery and installation. Then the installers refused to install it and left it in my garage! After speaking with management, which did absolutely nothing, they rescheduled the installation for another 2 weeks. This time they never showed up!!!!!! I went ballistic and demanded that the pick it up and cancel the sale. They finally got 2 kids and a truck to pick it up that day. The managers and their installation dept are the worsed I've every dealt with. They care nothing about the customer. Never again! Home Depot sucks!!!!!!”

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Posted 2 years ago

The Home Depot is rated 1.6 based on 1,108 reviews