The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,143 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.6

Based on 1,143 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 20th February 2025

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was looking for the anvil leaf rack, there was none on the rack. I asked for assistance; Chris from gardening was very helpful. He located some you had in stock. They were on the top shelf beneath several other large boxes.He proudly unloaded all of them to get the one I needed. That was very commendable of an employee. A job well done Chris.”

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Posted 1 day ago

“Having just moved to town, we were delighted at the service we received at the Strongsville Home Depot at the corner of Pearl Road and Sprague. We walked in clueless and a little apprehensive, but after meeting John S, we realized we would be able to acquire the supplies we needed, and were assured that we had bought both quality and practical merchandise. We remain thankful to John for his kind and thorough service which included making key duplicates after helping us pick out the appropriate locks, door fixtures. He took time until we understood what we needed to do! We will revisit Home Depot, specifically the door and window department and ask for John for our upcoming projects. Sincere thanks to him and his manager, Destiny.”

Helpful Report

Posted 2 weeks ago

“Referral from homedepot Caceres Eduardo, from ECS Election Connection Service, conducted himself with a high degree of professionalism. He provided thorough explanations for all his actions and offered his services at a competitive price. He was punctual and communicated clearly regarding the timeline for completing the job. (floodlight)”

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Posted 3 weeks ago

“Shar was working the Customer Service desk at the Home Depot in Arnold, MO this morning. Good thing for me! My wife and I had gone there to pick up a glass shower door which we had purchased online. It must weigh 150 pounds. When they brought it out from the store room, the shipping box had significant damage, and Shar suggested that we inspect the product before we took it home. It turned out that the shower door was okay. Then Shar not only called for assistance to help us load the door on our truck, she also gave us a roll of tape to re-seal the box while she went looking for an appropriate dolly to transport the item. Finally, I was so concerned about the possibility of damage to the shower door that I had forgotten about another item I had purchased. But Shar remembered, and she brought the item to me while we were loading the shower door. Here's the best part...Shar was not the employee who had waited on us when we came to pick up the door! She saw that there was a problem and came forward on her own initiative to help. Customer service at its best. Thanks, Shar!”

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Posted 1 month ago

“I just competed a fairly large fence project at our home. I am not in construction but do fairly well on my own. I prepared my material list and priced Home Depot and our town’s local lumber yard. Home Depot was about 10% cheaper including delivery cost. My delivery was very timely and professionally handled. Out of $1800 of building materials I didn’t have one bad item. Upon finishing I had about 20 miscellaneous lumber items left over. I took them back this morning for a full and immediate refund. The staff at the Scripps Poway Parkway store could not have been more helpful. My whole experience was “Outstanding”!!! Thanks! Hal”

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Posted 1 month ago

“I needed to make a return of a large product that I had purchased from Home Depot in Durbin Pavilion. Laurie with Customer Service was an incredible help to me and made things work very smoothly. I thank her and the team for all the help.”

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Posted 1 month ago

“David at market place store was very helpful in electrical department, he help me find all my items I needed for my project,”

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Posted 1 month ago

“I would like to thank Milka in the Chicopee Massachusetts store she was very helpful and nice , she was in the kitchen department thank you Milka .”

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Posted 1 month ago

“Incredible Support After falling victim to an online scam, I didn’t know where to turn. Benito Gabriel and his team were incredibly reassuring, working tirelessly to recover my money. They showed genuine care throughout the process, and their expertise really made a difference. I’m relieved and thankful for their help. 𝐄𝐦𝐚𝐢𝐥 —𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”

Helpful Report

Posted 1 month ago

“Had a new refrigerator delivered today. The delivery guys came right on time and did a great job getting the refrigerator in and hooked up. The whole process took less than 1/2 hour. In addition, they could not have been nicer. The people who wrote the negative reviews certainly did not have the guys who came to my house.”

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Posted 2 months ago

“The return associate was helpful with a product that I needed some information about. She got online to get even deeper knowledge of the product. Very efficient her name was Sara r at the store #1087”

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Posted 2 months ago

“I had the wrong chain on my chainsaw which caused the saw to buck, throw a bolt and injure me the last time I used it. George, at the East Cobb Home Depot in Marietta, GA found the right one for me on New Year's Day 2025 and Hank in the Tool Rental department helped me get a replacement for the missing bolt and nut to hold the bar on safely. Without their help I would have to call a professional tree removal company to remove a downed tree on my property. I love Home Depot! How Doers get more Done!”

Helpful Report

Posted 2 months ago

“Michele Khan at the Watchung, NJ Hone Depot store certainly prides herself on Customer service as a representative of The Home Depot brand. Michele K went above and beyond at the self checkout counter with me, making sure I understood all the benefits of being a Pro member. She took me step by step to ensure I would reap many benefits of the Pro Program. Michele K at the NJ, Watchung store is a great asset to the Home Depot customer experience !”

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Posted 2 months ago

“My cashier, Rakele as well as the manager, Brandon at the 11260 Broad St., Richmond, VA location were so cheerful and helpful when we checked out and the right price wasn’t coming up. Both staff members greeted us with a smile and said goodbye while wishing us happy holidays. This really makes me want to shop here more! Thanks to both staff members,”

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Posted 3 months ago

“We purchased many things today, 12/10/24 in your 5800 Lincoln Ave. store. I want to bring to your attention Imelda who was working as a checker in Gardening. She made our day because of her cheery helpful attitude. Thank her again for us. 😊”

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Posted 3 months ago

“I bought the EGIROSLIFE GAZEBO 12×16. THE PRICE WAS GREAT AND THE CUSTOMER SERVICE WAS OUTSTANDING. I OPENED UP THE BOXES TO CHECK THE PRODUCT. EVERYTHING WAS NEATLY PUT IN PLACE AND ALL THE PIECES WAS THERE.”

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Posted 3 months ago

“Jose "joe" is exceptional at the home depot in rialto. I literally go in looking for him, he always greets me with a smile and makes me feel like family. He is knowledgeable and always willing to help he is a true asset to home depot and deserves recognition.”

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Posted 3 months ago

“Brian from the Chino Home Depot went above and beyond in customer service. Give them 10 stars if it was offered. Thank you for your assistance.”

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Posted 3 months ago

“Shawangunk cUst0-mer seRvice nu;m'ber +1 8054-105-6-00 Mountain region southward to their boundary with the Murderer's Kill Indians (Moodna Creek, near Cornwall) and southwestward along the Shawangunks to their border with the Minisink tribe, near where present Interstate 84 crosses the ridge in western Orange County (Fried 2005).”

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Posted 3 months ago

“house was hit and Verhoeven's The Home Depot CUSTOM'ER' SE'RVICE 8O'5 41O-56'OO The Home Depot PHON'E NUMB'ER '8'O5 41O-56OO parents were almost killed when bombs fell on a street crossing. From this period, Verhoeven mentioned in interviews, he remembers images of violence, burning houses, dead bodies on the street, and continuous danger. As a small child, he experienced the war as an exciting adventure, and has compared himself with the character Bill Rowan in Hope and Glory”

Helpful Report

Posted 4 months ago

The Home Depot is rated 1.6 based on 1,143 reviews