The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,173 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.6

Based on 1,173 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 25th April 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been shopping in store as well as online for a PVC privacy fence with little success. Yesterday I went back to the store in Murrells Inlet SC. to try to understand the parts and pieces, which were spread out in two different locations, but maybe an employee could assist me. The first employee I spoke to had very little knowledge or desire to help me. Then came "Bob" from the pro desk. He not only had the desire to help but the knowledge to check inventory, the willingness to go out back and search. He admitted inventories were incorrect. Then solved my issues by ordering from another store, adding additional materials, to the tune of over $800.00 with a delivery the next day. HOME DEPOT you should be proud to have Bob as an employee. This was incredible customer service that is not usually experienced at the big box stores. It was almost like I was shopping at the Amazon website in person. Fantastic job Bob, Thank You! If you need help in Murrells Inlet SC talk to Bob at the Pro desk”

Helpful Report

Posted 4 days ago

“We were shopping for a kitchen faucet and a bath showerhead at the Home Depot on Jefferson Blvd. A certain employee, Carla, was very knowledgable and helpful about these items. She gave us her time in an unhurried manner and helped us find the items that meet our needs.Nowadays, we are grateful to find an employee who knows his/her products and can explain their workings; you can't always find this today!”

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Posted 3 weeks ago

“We purchased a Rheem water heater at home depot in late December 2024. We were not hone for 6 weeks only to return and fine the hot water murky. We paid to get it flushed but the problem continued. We lowered the temp.but nothingseemed to work. On 3/29/25 We decided to take it back to the store on South Padre Blvd in Brownsville Tx andtgemanager was amazing. Hewas extremely helpful and authorized the exchange right away. We are so grateful because we are senior citizens on a fixed income. We had to pay again for reinstating but we are relieved that we didn't have to purchase another waterheater ... Thank you very much!”

Helpful Report

Posted 3 weeks ago

“The way people are and the way this world is today the two guys that delivered my dryer were awesome polite and a very I don't have the words it's you don't see people like this anymore but they were great and I give him the highest rating I can you can check if I'm a real person by going to my home Depot account Lorraine Gallegos delivery for March 14th fantastic job awesome guys”

Helpful Report

Posted 1 month ago

“I was looking for the anvil leaf rack, there was none on the rack. I asked for assistance; Chris from gardening was very helpful. He located some you had in stock. They were on the top shelf beneath several other large boxes.He proudly unloaded all of them to get the one I needed. That was very commendable of an employee. A job well done Chris.”

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Posted 1 month ago

“Having just moved to town, we were delighted at the service we received at the Strongsville Home Depot at the corner of Pearl Road and Sprague. We walked in clueless and a little apprehensive, but after meeting John S, we realized we would be able to acquire the supplies we needed, and were assured that we had bought both quality and practical merchandise. We remain thankful to John for his kind and thorough service which included making key duplicates after helping us pick out the appropriate locks, door fixtures. He took time until we understood what we needed to do! We will revisit Home Depot, specifically the door and window department and ask for John for our upcoming projects. Sincere thanks to him and his manager, Destiny.”

Helpful Report

Posted 2 months ago

“Referral from homedepot Caceres Eduardo, from ECS Election Connection Service, conducted himself with a high degree of professionalism. He provided thorough explanations for all his actions and offered his services at a competitive price. He was punctual and communicated clearly regarding the timeline for completing the job. (floodlight)”

Helpful Report

Posted 2 months ago

“Shar was working the Customer Service desk at the Home Depot in Arnold, MO this morning. Good thing for me! My wife and I had gone there to pick up a glass shower door which we had purchased online. It must weigh 150 pounds. When they brought it out from the store room, the shipping box had significant damage, and Shar suggested that we inspect the product before we took it home. It turned out that the shower door was okay. Then Shar not only called for assistance to help us load the door on our truck, she also gave us a roll of tape to re-seal the box while she went looking for an appropriate dolly to transport the item. Finally, I was so concerned about the possibility of damage to the shower door that I had forgotten about another item I had purchased. But Shar remembered, and she brought the item to me while we were loading the shower door. Here's the best part...Shar was not the employee who had waited on us when we came to pick up the door! She saw that there was a problem and came forward on her own initiative to help. Customer service at its best. Thanks, Shar!”

Helpful Report

Posted 2 months ago

“I just competed a fairly large fence project at our home. I am not in construction but do fairly well on my own. I prepared my material list and priced Home Depot and our town’s local lumber yard. Home Depot was about 10% cheaper including delivery cost. My delivery was very timely and professionally handled. Out of $1800 of building materials I didn’t have one bad item. Upon finishing I had about 20 miscellaneous lumber items left over. I took them back this morning for a full and immediate refund. The staff at the Scripps Poway Parkway store could not have been more helpful. My whole experience was “Outstanding”!!! Thanks! Hal”

Helpful Report

Posted 2 months ago

“I needed to make a return of a large product that I had purchased from Home Depot in Durbin Pavilion. Laurie with Customer Service was an incredible help to me and made things work very smoothly. I thank her and the team for all the help.”

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Posted 2 months ago

“David at market place store was very helpful in electrical department, he help me find all my items I needed for my project,”

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Posted 2 months ago

“I would like to thank Milka in the Chicopee Massachusetts store she was very helpful and nice , she was in the kitchen department thank you Milka .”

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Posted 3 months ago

“Incredible Support After falling victim to an online scam, I didn’t know where to turn. Benito Gabriel and his team were incredibly reassuring, working tirelessly to recover my money. They showed genuine care throughout the process, and their expertise really made a difference. I’m relieved and thankful for their help. 𝐄𝐦𝐚𝐢𝐥 —𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”

Helpful Report

Posted 3 months ago

“Had a new refrigerator delivered today. The delivery guys came right on time and did a great job getting the refrigerator in and hooked up. The whole process took less than 1/2 hour. In addition, they could not have been nicer. The people who wrote the negative reviews certainly did not have the guys who came to my house.”

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Posted 3 months ago

“The return associate was helpful with a product that I needed some information about. She got online to get even deeper knowledge of the product. Very efficient her name was Sara r at the store #1087”

Helpful Report

Posted 3 months ago

“I had the wrong chain on my chainsaw which caused the saw to buck, throw a bolt and injure me the last time I used it. George, at the East Cobb Home Depot in Marietta, GA found the right one for me on New Year's Day 2025 and Hank in the Tool Rental department helped me get a replacement for the missing bolt and nut to hold the bar on safely. Without their help I would have to call a professional tree removal company to remove a downed tree on my property. I love Home Depot! How Doers get more Done!”

Helpful Report

Posted 3 months ago

“Michele Khan at the Watchung, NJ Hone Depot store certainly prides herself on Customer service as a representative of The Home Depot brand. Michele K went above and beyond at the self checkout counter with me, making sure I understood all the benefits of being a Pro member. She took me step by step to ensure I would reap many benefits of the Pro Program. Michele K at the NJ, Watchung store is a great asset to the Home Depot customer experience !”

Helpful Report

Posted 4 months ago

“My cashier, Rakele as well as the manager, Brandon at the 11260 Broad St., Richmond, VA location were so cheerful and helpful when we checked out and the right price wasn’t coming up. Both staff members greeted us with a smile and said goodbye while wishing us happy holidays. This really makes me want to shop here more! Thanks to both staff members,”

Helpful Report

Posted 4 months ago

“We purchased many things today, 12/10/24 in your 5800 Lincoln Ave. store. I want to bring to your attention Imelda who was working as a checker in Gardening. She made our day because of her cheery helpful attitude. Thank her again for us. 😊”

Helpful Report

Posted 4 months ago

“I bought the EGIROSLIFE GAZEBO 12×16. THE PRICE WAS GREAT AND THE CUSTOMER SERVICE WAS OUTSTANDING. I OPENED UP THE BOXES TO CHECK THE PRODUCT. EVERYTHING WAS NEATLY PUT IN PLACE AND ALL THE PIECES WAS THERE.”

Helpful Report

Posted 4 months ago

The Home Depot is rated 1.6 based on 1,173 reviews