Name: HomesDirect365
Address: Unit G4 Skippers Lane Industrial Estate, Middlesbrough
Rating: 3.36

“Sad to report a very poor experience. I ordered a 'Telephone Box' display cabinet for my office on 1st June (for, an not inconsiderable £464.99), having spoken to them and been advised they had one in stock. The item arrived on 27th June. On opening the first (of two) boxes, the first think I noticed was huge quantities of 'MDF' dust. As I took the components out of the box however, I was shocked at the quality. The inside of the top of the 'telephone box' was covered with white mould. There were chips and marks which had clearly been there prior to paint. Additionally, there was paint overspray - red paint on white areas! The base was seriously damaged - broken but again pre-paint and there were chips and nicks, all pre-paint on the base and shelves. I called Homesdirect365 within a few minutes of the driver leaving to report this and was told I needed to e mail in with photos, which I did, requesting the collection of the item and a refund. I then received an e mail advising that they could collect and replace the item mid August. I advised that this was not acceptable. I wanted it collecting immediately and refunding. I received another e mail advising that Customer Care would be in contact to 'go through this' with me within 24 hours. I received another e mail again advising that collection would be arranged 'on the next available delivery date' and a replacement delivered once they had received stock. I advised that this was not acceptable and that I wanted it collecting and refunding - also advising that the Distance Selling Regulations entitled me to reject and have a full refund. Eventually, they offered me a collection date two weeks hence, and will 'start' the refund process once they have it back. This is totally unacceptable. They are only 10 miles or so from where I live so must have vans passing regularly - and I don't recall them saying I could start the payment process once I had received the goods. It is clear there is no quality control. They are obviously just getting items in and sending them out unchecked. It is also clear that there is no customer service and they seem hell bent on keeping my money for as long as possible. Steer clear of these guys!”

Helpful Report

Posted 2 years ago

“Sad to report a very poor experience. I ordered a 'Telephone Box' display cabinet for my office on 1st June (for, an not inconsiderable £464.99), having spoken to them and been advised they had one in stock. The item arrived on 27th June. On opening the first (of two) boxes, the first think I noticed was huge quantities of 'MDF' dust. As I took the components out of the box however, I was shocked at the quality. The inside of the top of the 'telephone box' was covered with white mould. There were chips and marks which had clearly been there prior to paint. Additionally, there was paint overspray - red paint on white areas! The base was seriously damaged - broken but again pre-paint and there were chips and nicks, all pre-paint on the base and shelves. I called Homesdirect365 within a few minutes of the driver leaving to report this and was told I needed to e mail in with photos, which I did, requesting the collection of the item and a refund. I then received an e mail advising that they could collect and replace the item mid August. I advised that this was not acceptable. I wanted it collecting immediately and refunding. I received another e mail advising that Customer Care would be in contact to 'go through this' with me within 24 hours. I received another e mail again advising that collection would be arranged 'on the next available delivery date' and a replacement delivered once they had received stock. I advised that this was not acceptable and that I wanted it collecting and refunding - also advising that the Distance Selling Regulations entitled me to reject and have a full refund. Eventually, they offered me a collection date two weeks hence, and will 'start' the refund process once they have it back. This is totally unacceptable. They are only 10 miles or so from where I live so must have vans passing regularly - and I don't recall them saying I could start the payment process once I had received the goods. It is clear there is no quality control. They are obviously just getting items in and sending them out unchecked. It is also clear that there is no customer service and they seem hell bent on keeping my money for as long as possible. Steer clear of these guys!”

Helpful Report

Posted 2 years ago

“Just rubbish don’t bother”

Helpful Report

Posted 2 years ago

“Please do not buy from them, they take your money but do not provide a refund when you decide to cancel sale and try to say that they have sent request to supplier so need to refuse delivery. This is rubbish as my contract is with homes direct so if I decide to cancel then they should proved a refund. Under the consumer contracts regulations I have a right to cancel an order straightaway and I don’t have to wait until I receive delivery of the goods and homes direct should be providing the refund so please do not take the risk of buying from them, there are a number of really good online companies that treat their customers well and follow the regulations I don’t want this to happen to anyone else so will continue to write reviews and highlight them on twitter, Facebook, I have also contacted BBC watchdog This is the reply I receive so do steer clear from them as they do not follow any regulatoryguidance/consumer rights and could have cancelled order and provided refund, I buy online all the time and never come across a company like this?? Hello Andrea Thank you for your email. I am sorry that you are upset with your experience with us. You placed your order at 9:25am on 26th May and called us to cancel at 3:14pm. In the intervening 6 hours we had ordered your table with our supplier, as the order had been accepted, we were unable to cancel this at the time. We do state the following on our website under our terms and conditions Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered Unfortunately you had passed that deadline and, with the item being a drop ship, it is delivered directly to you, this is scheduled to take place in the next few days, consequently we advised you to refuse the delivery at which point we would be able to process your full refund for you. If you have any further queries in the meantime, please do not hesitate to contact us. Thank you. Kind Regards, Sales Team.”

Helpful Report

Posted 2 years ago

“Horrendous service, ordered something yesterday and within a couple of hours changed my mind so rang to cancel order to be told too late and would need to refuse delivery when item turns up. As a consumer you have rights to cancel a purchase but not with this company, now seeking further advice to get a refund, do not risk buying from them as not willing to help, they could stop the item from being dispatched but are telling me I need to refuse delivery!!”

Helpful Report

Posted 2 years ago

“Customer service absolutely disgusting!! Spent £800 on a wardrobe during covid. Unfortunately because of circumstances our build was delayed. Items arrive and were checked for damage, boxed back up and shut away. Months later when we came to build the item and we were missing the bottom with the legs on. The first lady I told gave me the impression that there would not be any problems and even laughed at my predicament! 4 calls later the only response I have been given is that there is nothing that can be done. I have offered to pay extra for the part and assured them that my husband can make it fit if they remake the piece but they will not help and are not interested! DO NOT BUY FROM THIS COMPANY!!!!!!!”

Helpful Report

Posted 2 years ago

“We bought from this company a few times sadly we won’t be returning ; six months wait for a bedside table ! No communication just me ringing and asking ! Waiting for refund to buy from somewhere else …”

Helpful Report

Posted 2 years ago

“WEB235238 We had a fast delivery and are very happy with the piece of furniture we purchased. It is well made, high quality and excellent value.”

Helpful Report

Posted 2 years ago

“Jeff Burlington our sales representative has been awesome. He has bent over backward to make sure all of our expectations have been managed, and that we get the home we want. I highly recommend Jeff. He is at Homes Direct in Albany Oregon. Thank you Debbie & Ross”

Helpful Report

Posted 2 years ago

“Ordered where are the cabinets at a cost of £389 no communication no deliveries called three times now and get fobbed off each time also a refund which I’ve never bought from them terrible service and communication which is on 0J sorrell”

Helpful Report

Posted 2 years ago

“Buyer beware! When I purchased my home a year ago, I had no idea it would be 10 months before I moved in. I wasn't told until the final walk through that the paint on all walls was "primer grade" so I have to paint at least kitchen and bathrooms, otherwise you can't wash the walls. And I was told that I would need to seal all the backsplashes.... Just days after signing final paperwork I asked about changing the toilets out for handicap. I was told it would be $250. just to change the order (mind you they would not start building my house for months) and plus the cost for different toilets. The BIGGEST mistake was my house is natural gas, I requested a tankless waterheater. They installed a propane tankless waterheater. My hot water was Sporadic at best, showers were a nightmare. And NO ONE could figure out why. I even went to the manufacturer, everyone looked at it, told me it was hooked up properly, doing what it's supposed to do, but nothing changed. I got a bill from the local tankless water heater specialist for $208. And everyone just shrugged their shoulders and nothing happened. Fast forward 8 weeks, I get a call from the Supervisor at Palm Harbor, he thinks he figured out what the problem is. Once they put in a natural gas unit it works just like it's supposed to. I don't know who's blunder that was, but if you don't know how to work on them, don't offer them as an option. Needless to say I haven't been reimbursed the $208. for the blunder no one wants to own, and there is still a list of items that need to be addressed, but no one responds, no acknowledgement at all to my phone calls or emails.”

Helpful Report

Posted 2 years ago

“I so wish I had read the reviews first, lesson learnt the hard way. The £634 teak root coffee table is substantially less in quality as shown on the website. The tree root doesn’t support the glass on over a third of the full diameter thus unstable when placing items on the surface. The table rocks and the roots are broken and straggle y unlike the photos on the website which fill the diameter of the table and looks beautiful. Quite frankly this is a health and safety hazard but the company refuse to take responsibility or acknowledge the issues explained and the videos provided. They expect the customer to return via carrier at the customers cost subsequently this is being referred to trading standards. AVOID THIS COMPANY AT ALL COSTS! 0 STAR WOULD BE MORE APPROPRIATE.”

Helpful Report

Posted 2 years ago

“WEB229205 -ordered a mirrored drawer unit, really good quality and service was quick and informative. Would definitely use again and absolutely no hesitation in recommending them!”

Helpful Report

Posted 3 years ago

“Terrible, overpriced product, absolute scammers. I bought a bubble tent as a shelter for my hot tub. For £200 I expected it to be sturdy and waterproof. Within days of the first rainfall, there were puddles inside the tent. Later the tent poles buckled and ripped holes in the PVC with winds. The material is woefully thin and not fit for purpose...when this was explained to Homes direct they asked for photos. After I sent photos they said the tent is only to be used in 'normal weather.' After that, I was ignored. There were no warnings on the product info that the tent couldn't withstand wind and it certainly did not warn that it's no good in rain! Defeats the object of a shelter if it's not waterproof, £200 refused to be refunded, wasn't even offered a replacement.”

Helpful Report

Posted 3 years ago

“Here’s the issue with this shop; it all looks nice but they don’t ship in a good time. I ordered on the 6th of November - at the end of November now & still no goods. I spoke to a lady on the phone just now who was “sorry” but couldn’t give me a delivery date… some items won’t be in stock until March? This was hard work. I’m now waiting for a call back within 48 hours for a full refund. If I don’t hear from them I’ll have the call my credit card company. Be aware. I think this company could be a scam.”

Helpful Report

Posted 3 years ago

“I purchased a 'Rustic Mahogany Coat Stand' in September. (Order Number: 227243.) Received the stand wrapped in bubblewrap and it had multiple dead mini-spiders on it (clearly imported so probably foreign spiders too) and about 5 large sections of Black mould on it. Nothing like the photo unfortunately as I really wanted the item. Called them to return it and they said they would collect and then replace with another one. They collected it 1 month later but the driver did not deliver a new one and said he didn't know anything about it... Spoke to customer service and they said he should have delivered another one and apologised and that I would have to wait another month for another one or have a refund. Asked for a refund twice by telephone and it's now been 15 days and still no refund. Bootleg cowboy furniture company. I am going to report them to trading standards and file a chargeback with my CC company if they don't refund me within 1 week. AVOID!!! SCAMMERS!!!”

Helpful Report

Posted 3 years ago

“Absolutely awful communication. I have taken 3 different days off to wait in for my 2 glass bedside drawer units to arrive. The first occasion only 1 unit arrived. The second occasion the wrong unit arrived. The third occasion a broken unit arrived. They will now not deliver on my day off and I cannot afford to take a forth day off of work! They will not let me speak to someone and say because I can't be available on the day they want to collect they can't issue me a refund. They also can't start the process of a refund because nobody from customer care is available! Wow- don't waste your money with this company! I am so disappointed!”

Helpful Report

Posted 3 years ago

“Excellent company to deal with. Ordering, delivery time all great service. Would definitely recommend this company for others to use. Order No: WEB225324”

Helpful Report

Posted 3 years ago

“Ordered goods on 15th august 2021, paid nearly 600 pounds via PayPal , no updates , no contact . Got fed up and cancelled .”

Helpful Report

Posted 3 years ago

“I was really happy with the product. It was a really good quality as it was described on the website. The mirrors were really clean and clear. Order number: WEB223666”

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

HomesDirect365 Reviews