HomesDirect365 Reviews

Name: HomesDirect365
Address: Unit G4 Skippers Lane Industrial Estate, Middlesbrough
Rating: 3.36

3.4 Rating 484 Reviews

60 %

of reviewers recommend HomesDirect365

Company Reviews

Questions

Metrics

3.4

Based on 484 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Email:

sales@homesdirect365.co.uk

Location:

Unit G4 Skippers Lane Industrial Estate
Middlesbrough
TS6 6UR

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HomesDirect365 1 star review on 24th August 2023

K Wilkinson

HomesDirect365 1 star review on 17th November 2022

Cam Reiss

Anonymous

Anonymous // 01/01/2019

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“I wish I could give no stars. Worst customer service I've ever experienced. Do not get involved with this Mickey Mouse set up, they couldn't find their arse with both hands. You will regret ever placing an order with them. They recommend phoning up before placing an order online to check if it is in stock. They say the item is being delivered from their UK-based suppliers (what on earth take a months to arrive from one place in the UK to another? And surely they'd get it sent straight to the customer?)They then admitted that the item comes from abroad. Their emails often arrive at odd times for the UK and are poorly written. The stock they say they keep in the UK is shipped over from China which is why everything takes so long. After many, many emails and useless responses from them I'd had enough and decided to cancel so emailed to ask them to confirm cancellation. Of course, they couldn't do it, I had to phone up instead and speak to a rather abrupt woman who kept complaining that I was talking too fast and she couldn't understand me, despite us both speaking very clear English. I think the refund is being processed but I've had nothing I'm writing to confirm it and I'm to wait 'a while' for the refund to appear. Nothing but a pain from start to finish. AVOID!”

Helpful Report

Posted 5 years ago

“Love my mirrored furniture and the delivery guys were really helpful, will be ordering again soon! Web104678”

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Posted 5 years ago

“Really pleased with the delivery, good quality item, would highly recommend homesdirect365”

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Posted 5 years ago

“My console table was delivered today Well packed Good communication from company very happy with my item”

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Posted 5 years ago

“Avoid! Ordered over 2k of furniture in January. I had used a similar company previous and knew the wait time could be ridiculously long so used the finance option as they don’t take any money until you have taken delivery rather than part with all that money up front then wait months for my furniture! They insisted all items had to be delivered together and some were out of stock which wasn’t a problem as one of the rooms wasn’t ready till March anyway. Eventually after much chasing delivery was arranged for the second week in March. The day before they rang to say as the dressing table stool was found to be broken on inspection they would now be unable to deliver until another stool arrived which would be the end of April! My husband works 4K miles away and he was home especially to be here when the furniture arrived. I argued this point and that we could really live without the stool please just send the other larger 10 items. Eventually they made an exception and agreed. The delivery arrived, the delivery team had to assemble the wardrobe which I had believed to be fully assembled and they couldn’t get the top part on straight or the doors to align properly. The living room glass mirrored furniture had a lot of glue marks but I decided to live with it. After about an hour the delivery guys said they couldn’t make the wardrobe any better so we signed the delivery docket. At the end of April the stool arrived and was broken. I was told to throw it away and they would order another one. At this point after many attempts by my husband to align the wardrobe doors I complained about it and they eventually agreed that when the stool was delivered the delivery man would try to sort it out. Move forward another month I received a call to say my stool would be delivered the following week. The guy turns up tries in vain to sort the wardrobe out with no joy. I ask him to bring the stool in and I’ll get back onto the customer care team regarding wardrobe. ‘stool? What stool?’ There was no stool on the truck!! Bearing in mind we are now in June!! He rings the office and she says no the stool won’t be here till July! Anyway I managed to get 10% refund on the wardrobe but to be honest I paid £850 for a wardrobe that I feel is worth about £350 so £85 refund isn’t great. I’ve decided to cancel the order for the stool as 6 months is a bit of a joke to wait for anything!”

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Posted 5 years ago

“Good and efficient”

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Posted 5 years ago

“Absolutely poor customer service I wish there was an option to select -1. This company has dissatisfied/disappointed / stressed me out so much . I need actually help to sort this matter . They have sent me the bed with no 3 screws when the bed requires 10 screws. Three wks now I have sent 7 emails . They finally sent me screws really tiny ones that just doesn’t fit the bed at all. I then requested them to send the right ones and send the picture of the right screw . But the have literally replied back this “”Hi, Thank you for your email. As advised we do only use one type of screw for all beds, have you made sure that you are assembling the bed correctly?””” They have sent this reply ... seriously !!!! It’s been 4wks now I’ve been sleeping on just mattress without bed.”

Helpful Report

Posted 5 years ago

“Got to be the worst shopping experience I have ever had. Ordered bedroom furniture the 3rdweek in February 19, was advised 1 itemwas not in stock until end of April. I accepted this and went ahead requesting all items were delivered together. My money was taken and I received a confirmation email. I heard nothing until I decided to contact the company 3rd week in April. I was advised that my furniture had a confirmation date of the week after although I had not been advised. Anyway I didn’t argue as I wanted the items. They arrived a day b4. Lucky I was in as I had no call. All the pieces of furniture were damaged. I immediately called the company who apologised and asked if they gave me 40 compensation would I accept them collecting the items and replacing. I asked them to promise I would get the furniture ASAP. They gave me a date of the beginning of May so I accepted and kindly stored the items I had in my back room. I heard nothing again and contacted the company who then said there’s a delay and I am now looking at the end of May ( bear in mind this was an order from 3rd week in feb ) With this I requested to cancel the order and refund request An email arrived to state they will arrange collection I asked when I get my refund and was told when the goods are in their warehouse? Again I heard nothing my husband then took over communication and was offered a collection day of 3rd of May I received an email to say that I had turned Down a collection date? Which I had not. Did they come to collect the furniture that is now boxed up in my hallway.... no. So here I am. Still no bedroom furniture. Still no collection of damaged goods and no refund3 months later. The funny thing is I found the furniture on another site who advised all is in stock within 14 days for delivery But dealing with this company has put me off I know this is a long review and reviews seem to be a mixed bag here But I would never ever recommend this company There is no communication at all so now I have a load of broken furniture and they have stolen my money That’s how I see it Order from this company if u dare”

Helpful Report

Posted 5 years ago

“The site has amazing furniture but my experience was extremely poor. I ordered a TV cabinet in January 2019 and only this week has my order been resolved ( April 2019). The cabinet took over 8 weeks to be delivered and when I received it, it was damaged. It then took several weeks (5)to get a replacement. Numerous emails from myself to customer services and calls. Lack of communication or a slight discount for the length off time waited of inconvenience.”

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Posted 5 years ago

“Great service and quality of products, highly recommended.”

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Posted 5 years ago

“Purchased 2 mirrored plinths. Service was great. Delivery on time and price was fab too! Definitely recommend and use HomeDirect365 again”

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Posted 5 years ago

“I wanted a stylish mirror to fit perfect in my livingroom , it’s fabulos ! great bargain ! Came well packaged and great quality.”

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Posted 5 years ago

“Terrible experience with this company. They have a lack of empathy and regard for the customer. It’s been a stressful experience. I bought a chandelier and received the wrong product. I am now in a situation where I am out of pocket with a product that I can’t use! We even offered to pay another £100 to receive the right product and they refused saying that the best they can do is free delivery on the full price of the original product I had already bought and paid for?! They really are something else! Please avoid at all costs. I’m aware that things go wrong but you need to know that when they do it will be resolved!”

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Posted 5 years ago

“Very please with the service, I was advised of the delivery date well in advance, and on the day received a call letting me know the time of delivery.”

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Posted 5 years ago

“We ordered 4 dining chairs to match 6 we already owned and we were delighted to find the colour also matched. The chairs arrived when promised and assembly was as simple as indicated. We would use the company again.”

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Posted 5 years ago

“I recently received my small side table which is absolutely stunning. My table arrived when they estimated it would and the driver was very polite and courtious and csarried it into the house. Very proffesional. I would order from Homes direct again.”

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Posted 5 years ago

“The lipstick mirror is great, easy to assemble. My daughter was very pleased as was one of her Xmas presents. Delivery was on time and hassle free, defiantly shop here again as this was my first order.”

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Posted 5 years ago

“From my initial communication with HomesDirect365 customer service through to the last, not once have I felt like a valued customer. Frankly it is all about HomesDirect365! My 91year old mother selected her perfect bedroom which included a French style bed and mattress, a large chest of drawers and two bedside cabinets at a cost of nearly £2000. I won't go into every issue but summerize the experience. Delivery times were a lot longer than initially mentioned and the only contact concerning delivery expectation was initiated by myself. I NEVER received a contact from the company. When trying to get a delivery date to enable my elderly mother to have a bed to sleep on in her new home, it was like speaking to a brick wall. The so called customer care department are clearly working under the wrong name. It should be called " customer don't care dept"! All the staff pay you lip service but ultimately if it doesn't suit them and HomesDirect365 then it's not going to happen. We eventually had to agree a date one week later than we desperately needed. The best estimate of time of arrival was between 7.00am and 7.00pm. The day before I got a telephone call from my mother informing me she had an email to say the bedroom furniture would be with her within the hour. I dropped everything and drove 15 miles to to my mother's. When I got there I called HomesDirect365 to establish what was going on to be informed that it was a mistake! A MISTAKE? The furniture was due for delivery the next day. My mother had stripped her temporary bed and was panicking. Remember 91 years old! I was furious. Oh they were sorry, these things happen. So finally the furniture arrived this morning at 7.15 am. It is lovely furniture. The chaps assembled the bed but once again disappointment. The did not unpack the chests and worse still left a mountain of packing as they don't take it away. I was told when paying for the installation that the bedroom would be left ready for my mum to use. So here's my advice. BUY YOUR FURNITURE FROM A DIFFERENT COMPANY!!!”

Helpful Report

Posted 5 years ago

“Ordered new bedroom furniture. Get a call the day before it's due to be delivered to day they've damaged the bed and can't replace it. I'd already disposed of my existing bed and furniture and I'm now left with my mattress on the floor! Non existent customer service. Given the option of cancelling the order or paying double for a different bed. THEY DO NOT CARE.”

Helpful Report

Posted 5 years ago

“I have made the order by calling them and pay upfront more than 1k for one bed frame. I have been told it will take around 2 weeks.It was already too much but I said ok. I was chasing the order since then,order made in November. Always someone saying that should be shortly. Just had an email saying the order should arrive on 16 th Feb. I will wait until then now.Hopefully there will be no more delays. The bed is for one hotel room to upgrade so basically I am losing money each day it passes. Horrible experience. Will not recommend.”

Helpful Report

Posted 5 years ago

HomesDirect365 is rated 3.4 based on 484 reviews