“Worst experience ever. I bought my records in August 2021. 15 months later, I received 3 out of 8 records, and even after a lot of complaints (more than 50 emails). They never paid me back for the unsent records. Neil Montero either doesn't answer or tells lies. For example, I bought the Tony Bennet & Lady Gaga record and Neil told me it was sold out. (but I had pre-ordered it!). He didn't give me back my money, but the very same record is still being advertised by mail-marketing today (November 5, 2022)! If there is ever a lawsuit against this hideous dealer, I will definitely join.”
“**Nov 2, 2022** After paying for 2 items around mid September that appeared to be sold out everywhere else online, I was excited to put through the order. The items don’t arrive after 5-6 weeks, which has happened before with sellers on Discogs (for example) but I’m secure knowing I’ll get the records or a refund—no panic on my end. I follow up via email and am told the items will ship later in the week. All good.
I then receive another automated email a day or so later that invoices me an additional £10 over and above what I had already paid. I ask about the additional charge and am told it’s due to brexit, rising fuel costs, and a new postal fulfillment service. I was under the impression that brexit occurred earlier than 6 weeks ago. Ditto for higher fuel costs. Sounds like I’m being gouged, no?
I reply asking for a full refund instead. Neil Monteiro replies back to tell me I can have my money back in 14 days. Amazing. I’ll be contacting my credit card company later today to notify them of Neil Monteiro’s “business practices” and to secure a refund much sooner.”
“Ordered two vinyl two months ago and I have heard nothing about them. I emailed horizon music many times and was just met with an automatic email response saying they’re moving office and would email me back in a week. Of course they have not yet.”
“PLEASE READ:
It's been over a year since i've dealt with HORIZONS MUSIC
I'm still livid.
First of all, they DELETE reviews on Trustpilot. So beware!
I tried to post my reivew on there 5 times, each time having it removed shortly afterwards.
They don't have have anything in stock. I'll repeat. NOTHING IS IN STOCK.
They take your money, and then you'll be waiting months...
When you do email them and get a response, they'll promise you it'll be with you soon
You wait longer ... still nothing.
Then you ask for a refund
If you're lucky enough to get a response then, you'll be asked if you'd like to SWAP for something else ..
This person LOVES what they're doing. Scamming people.
That's the impression I got when I conversed with them. Sociopath !
I'd rather set fire to my money than ever give it to this loathsome C**T again”
“Said the item was in stock when it actually wasn't. Only got the item many months later after a restock. Had to chase to get answers, should've kept me informed from the get go.”
“Same experience as other reviews. This company is engaged in systematic fraud of its customers. I placed an order for over GBP 100 of vinyl three and a half months ago and have not received anything since apart from excuses and false promises that the situation will be resolved. It has not, and communication with Horizons Records has been characterised by rude emails from their side and total lack of responsibility.
I strongly recommend all others that have been scammed by this company / fraud operation to make a report to Trading Standards and the UK Insolvency Service.”
“WARNING!!! ONLINE SCAM
This store is continually scamming many people, it is reported to the police and the consumer office. I don't understand how he keeps scamming. It does not ship the orders or refund the money. Do not pay by credit card. Neil Monteiro is responsible for these online crimes. Read all the negative reviews, always use the same method to cheat.”
“Reviewing here also as Horizon Music gets "TRUTH & FACTS" removed from Trust Pilot. Been buying vinyl for over 35 years! Well before these cowboys open shop. Please DO NOT TRUST these jokers, paid for vinyl over 3 weeks ago, still not received anything, in process of going through bank for refund. (I should of read the feedback first!) They put vinyl in stock on website, but then STALL with EXCUSES not in stock & eventually you never received vinyl or bother to try & get refund! "SHOULD BE REPORTED TO TRADING STANDARDS." Horizon Music hope you're listening to this? KARMA always comes back round. Please beware buy at your own risk. Peace.”
“fraudulent site
Do not buy online on this site because they deceive you. They do not send you the order and delay the time to finally not refund the money. Neil Monteiro is denounced in the police and in the consumer's office.”
“DANGER!!! STORE THAT SCAMS
Today marks 61 days since I placed an order on Horizons music and Neil Monteiro still hasn't responded, without refunding the money. If you do not want to be scammed like me, do not buy online in this store. He has so many fraud cases that I don't understand how he's not in jail. If you are another victim of this bully, report it to the police, at the consumer's office. Among all we must give him a lesson, he cannot go unpunished after so many scams”
“WARNING! Do not but online in this site
WARNING!! Do not buy online in this store. Neil Monteiro is a scammer, he does not send the orders or refund the money. It is denounced in the English police, in the Spanish police and in the consumer's office. He also has the nerve to tell you to remove his name from this page. I hope you pay for your scams”
“As with far too many others my experience of Neil Monteiro and Horizons Music is shocking. I now view him as a scammer and a liar. I will never trust this so called business with an order again and strongly recommend no-one else does either.”
“Neil Monteiro and Horizons Music provide a shockingly bad service!
Never received my LP and my email chasers only got answered after weeks. Also, they never pick up the phone. I had to claim my money back via Paypal.
Horizons appear to be a fraudulent business according to the reviews on here and TrustPilot.
Avoid Horizons like the plague. They should be criminally investigated and shut down!”
“THIEF... I WILL TELL YOU THIS (horizons) ...
YOUR LUCK WILL RUN OUT ONE DAY AND IT WILL END BAD FOR YOU LOT , IT ALWAYS DOES
SO DONT BUY FROM THESE DIRTY FILTHY LOW LIFE THIEFS AND REBRABATES , JUST A BUNCH OF CRIMINALS .
SEE OTHER REVIEWS ...”
“Useless Business. Be Warned.
I read the reviews before ordering and as there were some positive ones thought I would give them the benefit of the doubt. Big mistake.
Ordered 2 of the same record on the 12th May.
One copy arrived on the 30th May but only after I emailed them asking where the order was.
The 2nd copy nowhere in sight.
Emailed again regarding 2nd copy, basically they had no stock and were waiting for more stock to arrive which would be 1-2 weeks supposedly.
After a few more emails backwards and forwards I asked to be refunded as I no longer wanted to wait.
I then get an email with a tracking number saying that the 2nd copy had been posted.
This is hard to believe but the tracking number was for the 1st copy that had been sent. The 2nd copy had not been sent at all.
I had also pre-ordered some other vinyl, but because of lack of professionalism I was not prepared to trust them to fulfil these orders and asked to be refunded.
Cut a long story short, more pathetic emails backwards and forwards ( what do you not understand Neil about the word "refund".
Eventually got refunded for my pre-orders however no refund for the 2nd copy of my other order even though I had sent emails asking to be refunded.
Again more emails and eventually a refund.
Excuses were made about supplier issues and warehouse move. This does not wash, you have been having shocking reviews for a long time.
Just google Horizons Music reviews, shocking reviews everywhere.
My advise to anyone thinking of ordering from Horizons Music is save yourself a whole load of frustration and order elsewhere.
Don't give them your money you will regret it.
Hope you reply to this review Neil as it would be interesting to see how you shift the blame from you as the supplier to me the customer.”
