Hotter Shoes Reviews

Name: Hotter Shoes
Address: Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale, Lancashire
Rating: 2.27

2.3 Rating 591 Reviews

28 %

of reviewers recommend Hotter Shoes

Company Reviews

Questions

Metrics

2.3

Based on 591 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 19th November 2022

Very Annoyed Ex Customer

Hotter Shoes 1 star review on 17th October 2022

Cole Maynard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am disappointed with my latest purchase of ‘leap ‘ women’s shoes. My old pair had a very good flexible sole which extended to protect the heel. The new version is like a black board with a different surface grip . The rounded toes also appear to have been discontinued in the all leather version and no longer available in navy, I shall not be buying in future unless I see a return to the earlier quality.”

Helpful Report

Posted 5 years ago

“I have been buying Hotter shoes for many years; however, the quality of the shoe has been declining steadily. Now, I rarely order.”

Helpful Report

Posted 5 years ago

“soles crumble”

Helpful Report

Posted 5 years ago

“I purchased several pairs at the same time. The soles on one pair disintegrated after being stored- it is apparently a well known fact that this happens. I contacted Hotter and after several e-mails they arranged for a prepaid carriage label and I returned them for examination. I also forwarded photographic evidence. After a month I again complained and was offered an alternative pair of shoes. I judge a company by the quality of their customer relations department. The response was slow but resulted in a satisfied customer who will continue to enjoy the comfort of their UK manufactured shoes. So well done to all the staff who provided a happy ending !”

Helpful Report

Posted 5 years ago

“Absolutely appalling! I ordered a pair of walking sandals for £50, spending a bit more money to get a pair I could walk in all day. I wore them for one day, they hurt the arch of my foot so much it hurt for 3 days after! I tried to return them and was informed that because I had worn them they would not exchange or give me my money back; although how I was supposed to know that they would not support my foot properly before wearing them I don't know. Also, returning the shoes was difficult, I had to wait in for a courier all day because they use Hermes. V. bad customer service, £50 wasted! I will not be using this shop again, they have lost my business over their returns policy.”

Helpful Report

Posted 5 years ago

“Robbers!! First order was fine and persuaded me to order another design for my wife.New order was based on my wife's requirement for extra extra wide fit.Shoes that arrived were fine but the straps too short for extra extra wide fit so no good..Item returned Hotter suggesting that Return postage would be subtracted from refund i.e. around £2.50 in fact we paid or lost £9. What a cowboy outfit, beware!!!”

Helpful Report

Posted 5 years ago

“I will not buy hotter shoes or boots in a hurry again soles just disintegrated I’ve had Clark shoes and boots for years vet disappointing”

Helpful Report

Posted 5 years ago

“Have purchased Hotter shoes for many years and had good wear and life / usage out of the shoes. On my more recent purchase of “Thor Olive GTX shoes” the soles developed fine cracks within a couple of months on the areas that flexed while walking and the cracks have continued to “grow” with occasional wear and are now letting in water. Purchased from online store / site they delivered quickly (with other shoes ordered) and are comfortable however they are useless after a few months wear except on a dry day ! I contacted Hotter customer service about my concerns and they indicated send back (at own expense) they would test and make a decision ...... No confidence in the proposed action or the tone of the reply giving me the feeling of being fobbed off with just additional annoyance of a postal bill to return the shoes to add to my frustration. Hotter shoes are now an expensive brand and expect quality to match, I paid for the Thor “gortex” shoes with aim of get better waterproof qualities and decent wear qualities and they are now useless in the wet with the sole failing in such a short time. Sadly despite being a customer for many years My confidence in quality and customer care is now lacking, especially after the customer services response to my issue.”

Helpful Report

Posted 5 years ago

“Hottershoes are usually good value for money BUT if a fault occurs do not expect getting any help or advice from Hotter. I spent over £174 on their shoes. One pair developed a fault which meant I couldn’t wear them I contacted Hotter but they did nothing to help so in other words my money was wasted.”

Helpful Report

Posted 5 years ago

“Bought the red sandals, I love them and wear them everywhere as they are not only very comfy but stylish, go well with jeans, dresses, pencil skirts. Very 1940s, thank you Hotter - please do them next year, I want the silver ones in 5, but you are sold out this year.”

Helpful Report

Posted 5 years ago

“I was advised by the shop I needed wide fit - rubbish. These were the Flare sandals so not cheap. After I have worn them for a few times they have now stretched and my feet swim in them and are very uncomfortable all for the sake of being advised WRONGLY now have a fairly new pair of sandals that are NO GOOD. I do not intend to buy another pair. I gave bought three pair of boots and another pair of shoes this year but customer services with regard to this situation is dreadful, shocking I always buy Hotter but this has really put me off. Really unhappy 😠😠😠”

Helpful Report

Posted 5 years ago

“My online voucher code didn’t work when I placed my order, so I phoned & spoke to polite & capable Customer Service operator James, who sorted it out. My shoes were ordered just after noon on Sunday, they arrived the next morning. They fit, they look good, they were in the sale with free p&p. What’s not to love about this purchase experience? Thanks Hotter.”

Helpful Report

Posted 5 years ago

“Ordered on line for first time pair of chase shoes. My shoes were not sent out when they said. Following phone call to hotter they said that they over ordered and they did not know if they were going to be in stock as they were not on the system, (I am disappointed that I had not recieved any corospodence from hotter to advice of this and I believe I would have just been left hanging on waiting for shoes that were not going to arrive if I had not rang). I managed to find a pair in my size following phoning local stores. The shop assistant in the Darlington store was fabulous and helpful. Although the shoes are stylish and appeared comfortable in store following wearing them with trainer socks my chase shoes rubbed all the skin off the back of my heels and made them bleed (I am really disappointed with this as bought as every day comfortable shoes). This is not something that has happened to me for a long time, only in very cheap shoes. I also found the eyelets sharp on the inside and that when I lace the shoes up they dig though the tougue of the shoes following wearing for a day.”

Helpful Report

Posted 5 years ago

“Purchased the easy sandal for years.Have arthrtis in my ankles so always found these to be very supportive .However, purchased another two pairs this year as i felt i couldn't be without them even in the winter months.I tried on the new pair's which were fine on the width just put them away till needed - what a mistake !.Due, to Hotter being unable to supply me ( which i was willing to pay for ) with a new pair of insoles decided to use one of the new pairs.The new pair was tipping me forward as the heel height is higher, also there dont seem to be any support around the straps, my feet are moving around. While, i appreciate i have health issues the sandals were fine before they messed around with them.Won't be buying these expensive sandals again , was prepared to overlook the cost for comfort.Sadly ,comfort is not there anymore.”

Helpful Report

Posted 5 years ago

“The shoes weren’t the problem it was the delivery/ returns. I had to return some shoes which took forever ! I waited WEEKS for my refund and made several calls to the ‘helpline’, may as well not have bothered ! NEVER AGAIN !”

Helpful Report

Posted 5 years ago

“I was given a Hotter voucher for Christmas 2016, from my son, for the value of £100. I went to the Hotter shop, in Beverley Yorkshire, in the following New Year 2017. I bought a pair of shoes for £79. As I am disabled, I don't buy shoes that often. I received the remainder of £21 on two vouchers. A year later I went back to the Beverley shop, to pick some more shoes and put the £21 voucher towards them. I was told by one of the assistance, that the vouchers were out of date! I checked the voucher and on one of the vouchers, it had a date scribbled on it with 2/01/18. It disn't say that it was an expiry date and it was scribbled, only on one of the vouchers. The vouchers were given to me in a folder and I had put it into my bag. I didn't even notice that date, or that it would have expired. I rang the company and they asked me for the code number on the voucher. I was told, yes it has expired and that was it...end of conversation! These vouchers are purchased in good faith and should be honoured by the company. I will never shop in Hotter's shops again. After all they are not cheap and you don't buy expensive shoes that often.”

Helpful Report

Posted 5 years ago

“The latest "Easy" sandals have no comparison to the original design which were smart and very comfortable. Why was the new design not renamed. I am now no longer sure I shall order any further shoes or sandals as I do not want to be disappointed again. A refund is not the answer.”

Helpful Report

Posted 5 years ago

“I have purchased 10 pairs of hotter shoes and boots over the last 5 years. Their customer service is great, they replaced a pair of shoes that were stolen off my porch at no charge to me. I have double wide feet and their shoes for me great. My Mystery boots I've worn for 3 winters and they still look great and I can wear my orthopedics in them. I can't say enough good about these shoes and this company. The only complaint I have is the soles of the boots have a strong rubber smell that haven't gone away after 3 years but they are worth it”

Helpful Report

Posted 5 years ago

“My soles also perished. Poor synthetic soles. I expected it to last much longer.”

Helpful Report

Posted 5 years ago

“Bring back the old Easy shoe! They were the best walking sandal, but now the style has been redesigned. Straps that don't hug the foot, higher heel, poor workmanship. You've ruined your "best selling sandal". If it ain't broken don't fix it. Sorry Hotter you've lost me as a customer.”

Helpful Report

Posted 5 years ago

Hotter Shoes is rated 2.3 based on 591 reviews