HP Reviews

Name: HP
Rating: 1.25

1.3 Rating 293 Reviews

5 %

of reviewers recommend HP

Company Reviews

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Metrics

1.3

Based on 293 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 44%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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info@hp.com

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Maria Do Carmo De Souza Silva

Exasperated Of London

Massoud

Dawn

"I've bought a HP Pavilion laptop and has been facing issues continuously with it ever since I've purchased it. Initially when I bought the product, it is supposed to be 1TB memory but was given only 512GB. When I contacted the HP sales team from whom I've purchased the product they have added additional 512GB SSD card. There was again issue with the laptop after that. The laptop was getting shutdown automatically while working without any notification with a blue screen and all my work is getting lost because of that. After few days there is some other issue that my screen was flickering for no reason and there were dots on my entire screen. When I contacted the HP support team, it was diagnosed as a hardware issue and a technician was sent to my home for replacement of the hard drive. He verified the device and said it was not the hardware issue, it's issue with the SSD card as the SSD card used in my laptop was of Samsung and not the original HP's. I've again contacted the sales team and got the SSD card replaced with the original HP one. But still the issue is not resolved. Again my laptop screen was flickering and I again contacted the support team and now they said it was the OS issue and installed new OS on my system and I was told there will be no issue in the future again. I'm so very frustrated that the issue still persists and the laptop is getting shutdown for no reason again with a blue screen. This is really very annoying and I'm so frustrated with the product. I will never purchase or suggest anyone to buy it. There is some or the issues occurring since the day1. I'm being so patient with the product but I'm not getting permanent resolution for the issues neither from the sales team nor the support team. I would've given zero rating, since the option is not there, I've given 1 star. This is really bothering and I'm not able to complete my work on time due to these many issues on my hp laptop. I will never buy hp products at all in my lifetime."

Nikitha

Anonymous

Anonymous // 01/01/2019

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“Warning to all future HP product buyer. Do not purchase from HP singapore online store. I order the laptop on 30-Nov, Customer support promise to deliver between 9am to 6pm today. MIA… WhatsApp them & call them around 5:30pm but no response. 1st time order via HP singapore online store also my last time. Do not trust their “ 1 day delivery “ it’s a scam.”

Helpful Report

Posted 2 years ago

“ABSOLUTELY DISGUSTING. KEEP TELLING ME THEY REFUNDED ME BUT ITS BEEN OVER 45 DAYS AND I AM TIRED OF SENDING THEM EMAILS AND PHONE CALLS, TO SPEAK TO THEIR UNPROFESSIONAL STAFF WHO HAS NO CLUE WHAT THEY ARE DOING NOR INTERESTED IN LOOKING DEEPER INTO THE ISSUE. TELLING ME ON PHONE THERE IS PROBLEM WITH MY BANK. WHY ON EARTH A BANK WOULD REFUSE A REFUND. WILL BE CONTACTING CONSUMER COURT SHORTLY.”

Helpful Report

Posted 2 years ago

“Worst customer service I have ever seen Worst customer service ever. Cancelled an order within two hours of being placed due to misleading prices (beware if you use your nhs blue light discount, you could pay more than someone without a discount code!). Cancelled online, emailed them, laptop sent to me anyway. Tried to ask for a return, HP ignored all my emails. They don’t answer the phone either. Had to finally use Twitter to get a response. It took three weeks in total to get a refund. Two weeks I was chasing them to get return labels. Appalling customer service. I will stop everyone I know from buying from this people. Never again!”

Helpful Report

Posted 2 years ago

“I had an experience with a HP service centre engineer visited my house came from Vidya Sagar colony near Ganguly Bagan.In spite of not finishing his task he took the money.”

Helpful Report

Posted 2 years ago

“I called the HP sale support phone line on Nov 11/ 2022 @ 1050 am mountain time, to verify my order. I was very impressed with the agent Joseph llorin : he is not only able to verify and settle the duplicated orders ,but also his energetic voice and great customer service manner are super outstanding. From now on , I will only order my computer directly from HP website because of this great customer support.”

Helpful Report

Posted 2 years ago

“Warranty is not being honored. They told me the replacement was already being processed. I received an email indicating that I had to show Proof of Purchase and Serial Number photos. I wrote to them indicating that I didn’t have proof of purchase and called customer service to let them know about this - they mentioned not to worry. That they understand that receipts can get lost. The order validation team contacted me and they said “serial # is not reported to be sold to anyone and from our records is still owned by a distributor.” It seems to me that they are accusing me of stealing a monitor! It’s incredible that they said this to me so I contacted customer service and they gave me the phone number of order validation and spoke to Heyesn. Super rude and mean individual. He did not help me at all and didn’t care that HP customer service told me that. He said “ well they lied to you”. He was not helpful and when I said I wanted this to be escalated to a higher up, he said he is the highest person in the department and cannot escalate. It’s so fake! HP doesn’t want to honor a warranty that is currently active. It also does not make any sense that the warranty is currently RUNNING but not sold to anyone? It makes zero sense.”

Helpful Report

Posted 2 years ago

“Trying for ages to correct supposed paper blockage followed all instructions to correct this problem to no avail. Afraid its for the recycling centre for this HP Envy6230. Back to more reliable Canon. Been left in limbo with HP.”

Helpful Report

Posted 2 years ago

“10/15/22 The Mission Statement of HP highlights its quality products and service in creating a loyal client base. The HP Mission Statement is okay, but is it followed? See below. The HP Company delivered a defective new laptop “15t-dy200” to me on September 09, 2022. On 9/10/2022, I informed the HP Company that this laptop does not turn on. My several phone calls and emails since then to the Customer Service are falling on deaf ears as the Case Manager (HP Case # 5086922175) is still awaiting approval for its return. I expected next day return authorization for a defective product. What a shame for absolutely no action in the past 35 days by HP Company which claims to have quality products and a great service? It appears that HP customer service has no consideration for customers’ needs and time. "What rating HP Customer Service be given; 1 or less out of 1 to 5?”

Helpful Report

Posted 2 years ago

“I order I laptop from HP a month ago and still not delivered, after reading all this reviews I feel I’m one more been cheated .. OMG almos $600.00 dollars and no laptop! I’m in tears, I work so hard for my money and been taken as a fool.. they are lying every time I ask trough chats where is my order? And they keep saying is going to be delivered soon!! Why why I didn’t research for reviews.. I better contact my credit card company! And hope they could return my money!! I’m so upset .. please do not order anything from this company!”

Helpful Report

Posted 2 years ago

“Hp omen laptop service and service enquiry is very poor service hp omen serious one time think and buy laptop. Laptop is so good and incase any problem service team is not help this product”

Helpful Report

Posted 2 years ago

“Horrible Customer Service, Took over 15 min for the rep to give me a number to somewhere else for assistance. All he would do is ask for my email over and over and over again, never really going anywhere. Prior to that the virtual assistance doesn't do anything useful. A complete waste of time for all parties included, and don't get me started on the ridiculous warranty's you have in place. Do Not buy HP- not worth it in the long run.”

Helpful Report

Posted 2 years ago

“HP 8610 Officejet Pro was working fine, replaced the yellow ink cartridge and it stopped working. Called HP support and he told me printer was obsolete and it just died. I said that wasn't true it was just working before I changed cartridge, he said it was a coincident. Bull. Poor service, going to bu a competitor printers now.”

Helpful Report

Posted 2 years ago

“Your printers are junk because you block cartridges that aren't yours. I believe that should be turned over to the FCC for anti-trust violation. I will never buy another HP product. How does that work for you??????”

Helpful Report

Posted 2 years ago

“Been on the phone for 45 minutes before getting disconnected. The lady I spend my time with took all the information before we were disconnected. I called back today and there was no information entered. My problem is when I purchased my new printer on 8/16/2022. Upon opening the box the blue and black cartridges had leaked. I am trying to get the two cartridges replaced. I have use hp products for most of my life. BUT NO MORE”

Helpful Report

Posted 2 years ago

“TOTAL GARBAGE. HP HAS JUMPED THE SHARK. YOU CANNOT RUN YOUR BUSINESS WITH HP. NOT ONLY WILL IT BREAK BUT THE CUSTOMER SERVICE IS A JOKE AND THE WARRANTY IS ONLY AS GOOD AS THE PEOPLE WHO HANDLE IT. I BUY NEW ONES EVERY 2 YEARS TO AVOID THIS. ALL OF THEM BROKE AND THE PEOPLE WHO YOU CALL OR WHO COME HERE ARE SUBSTANDARD. I WOULD NOT EVEN USE THESE FOR DONATIONS TO THE HOMELESS WITH NO ELECTRICITY.”

Helpful Report

Posted 2 years ago

“HP has terrible after sales service. Purchased software and never received product key. They said the product was pre-installed and apparently not. It has been over 2 weeks with hours on the phone from sales, to coding, to resolution, to supervisors, to MS and still cannot get my product key. BEWARE!!!!!”

Helpful Report

Posted 2 years ago

“I would actually like to put in less than 1 star if it is possible. I ordered an HP ink on July 30 and waited for almost two weeks it still not coming in. The FedEx tracking indicated that the item is in transit around the country. I called customer support today today and the person on the phone first ask me to call FedEx, then said will transfer me to another department. After silent for 1 or two minutes, the phone is disconnected. Maybe it is their standard training protocol to discourage customer from bothering them. Ironic and outrageous!”

Helpful Report

Posted 2 years ago

“Sent me the used product, 3 weeks after I placed an order Very very slow shipping Customer service rep did not understand the situation, had to explain many times.. Worst online shopping experience ever”

Helpful Report

Posted 2 years ago

“Bought a Spectre for our daughter. Received with broken USB- c port. Tech supports last troubleshooting was reinstall windows. Then they sent us the wrong windows(10vs11). Called back and 11 isn’t even something they can send out. So total waste of time. Today, was in the phone almost 41/2 hours total between getting passed between people and getting hung up on by their system and having to start all over again. I even started intersections with “can you please take my number and call back if we get disconnected”. Wasted my time with lack of product knowledge, everyone insisting on starting again checking inventory because they didn’t have same product in stock, and the first few working with me on pricing which is why I spent the time calling back vs the last who were just “sorry nothing we can do” which if that was always the case I could have saved 3 hours a time and frustration today. Questioning quality of product and definitely lacking in customer service”

Helpful Report

Posted 2 years ago

“HP Instant Ink is an absolute rip off. When I tried to cancel, their website didn't work for this process. In order to 'help' they direct you to a What's App chat that is very time consuming (hours). They then informed me its cancelled, and what do you know, the charge is back on the credit card again the following month. Again, same long a tedious process trying to cancel. And again they say it's cancelled. GUESS WHAT! charged on the credit card again and now having to fight on Whats Apps again for my credit. I've spent HOURS on this and going around in circles. The Instant Ink is nothing better than a scam.”

Helpful Report

Posted 2 years ago

HP is rated 1.3 based on 293 reviews