HP Reviews

Name: HP
Rating: 1.25

1.3 Rating 293 Reviews

5 %

of reviewers recommend HP

Company Reviews

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Metrics

1.3

Based on 293 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 44%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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info@hp.com

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Maria Do Carmo De Souza Silva

Exasperated Of London

Massoud

Dawn

"I've bought a HP Pavilion laptop and has been facing issues continuously with it ever since I've purchased it. Initially when I bought the product, it is supposed to be 1TB memory but was given only 512GB. When I contacted the HP sales team from whom I've purchased the product they have added additional 512GB SSD card. There was again issue with the laptop after that. The laptop was getting shutdown automatically while working without any notification with a blue screen and all my work is getting lost because of that. After few days there is some other issue that my screen was flickering for no reason and there were dots on my entire screen. When I contacted the HP support team, it was diagnosed as a hardware issue and a technician was sent to my home for replacement of the hard drive. He verified the device and said it was not the hardware issue, it's issue with the SSD card as the SSD card used in my laptop was of Samsung and not the original HP's. I've again contacted the sales team and got the SSD card replaced with the original HP one. But still the issue is not resolved. Again my laptop screen was flickering and I again contacted the support team and now they said it was the OS issue and installed new OS on my system and I was told there will be no issue in the future again. I'm so very frustrated that the issue still persists and the laptop is getting shutdown for no reason again with a blue screen. This is really very annoying and I'm so frustrated with the product. I will never purchase or suggest anyone to buy it. There is some or the issues occurring since the day1. I'm being so patient with the product but I'm not getting permanent resolution for the issues neither from the sales team nor the support team. I would've given zero rating, since the option is not there, I've given 1 star. This is really bothering and I'm not able to complete my work on time due to these many issues on my hp laptop. I will never buy hp products at all in my lifetime."

Nikitha

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a very expensive laptop last year and almost from Day 1 I have had issues with is overheating. I have contacted HP several times and started a complaint and each time I have been guaranteed I would be contacted in 24-48 hours. After 48 hours I have contacted HP again to no avail. It has now been 9 days since my initial complaint and it is clear that you do not care about customer service and safety of customers is not a priority or concern. My laptop is getting so hot that I have burnt myself several times using it. I need my laptop everyday so this has been an incredibly inconvenience I want to be compensated for. I am now starting a chargeback with my bank for the funds as I cannot use a faulty laptop therefore I did not get what I paid for.”

Helpful Report

Posted 2 years ago

“horrible support system . Cannot speak to a live person...they blocked my ink from printing because they said there was a problem with my printer. After 4 hours of trying to figure it out ON MY OWN!!! I discovered they sent me the wrong ink . I signed up for their instant ink program.. WHAT A JOKE!! so many problems and no one from thus company can answer the phone EVER!”

Helpful Report

Posted 2 years ago

“Review of the instant ink service and customer service: The product is a complete rip-off. The idea of a cartridge system that is sent to you is not bad in theory, but it is clearly just a scam to pull as much money as possible out of costumers. I got an extra bill of over 70 dollars on top of the subscription fee, for an amount of pages I didn't print, with no warning or way to keep track of the printouts. On top of that I got a cancellation fee of 6 dollars as well as losing acces to the amount of pages I had payed for previously. The service is also broken most of the time as HP's software solutions are completely incompetently made. The support time is also no use and the printers are impossible to get to work properly, but that is to be expected.”

Helpful Report

Posted 2 years ago

“The worst printers ever”

Helpful Report

Posted 2 years ago

“Appalling customer support, desktop still under warranty, taken for repairs 3 times only to be returned without repair and in WORSE condition than when they took, no onre to call in UK, NOT EVEN AN email address, NO ONE DOES ANYTHING, NO ONE CARES, truly disgusting company”

Helpful Report

Posted 2 years ago

“Poor customer service no call support on immediate basis will receive ca after 2-3weeks”

Helpful Report

Posted 2 years ago

“Terrible printer. Xpress 1860FW, no support, have been waiting for 4 weeks for them to get back. nothing. The worst product they made. Company doesn't care about their customers.”

Helpful Report

Posted 2 years ago

“Terrible products, it user friendly, terribly customer support, I’m going back to my 20 dollar Walmart brand over this over trash product”

Helpful Report

Posted 2 years ago

“Raised the ticket for battery replacement as the battery exceeds the warranty period. Horrible support from HP Technical Team. When we dont pick the call they never call back. Even, if you pick their call, they wont respond back on the phone. Suggest not to buy HP laptop.”

Helpful Report

Posted 2 years ago

“I am in UK, I bought 5 HP desktops over the last 12 years, had problems with all of them, what makes it worse is the terrible support you get from HP UK, thay make it almost impossible to talk to anyone from that company here in UK, their website is useless, they do not even provide an email support address, truly amazing, their software driver download doesn't work, they don't seem to care about their customers and making it almost impossible to get any help, recently I had my newest pc back from repai with same problem I had before, seems they did NOTHING, after several calls they took it back for repair , the driver brought it back from "second repair" with a note saying they could not replicate the fault so they did NOTHING, NOT ONLY THAT but the dvd front panel cover was missing so you can see the inside of the pc truly unbelievable, I refused to accept it, HP must be the only company that sends "repaired " products they took for repair in WORSE condition than when they took it, on top I could not contact anyone from HP here in UK, not even email so thanks to HP I have no PC, no one to contact, wasted my money on a pc that NEVER worked properly. NEVER EVER AGAIN WILL I BUY ANY HP PRODUCT, MAYBE THAT WAS MY REWARD FOR BUYING 5 HP DESTOPS. SHAME ON YOU HP UK, NOT THAT YOU CARE.”

Helpful Report

Posted 2 years ago

“I ordered a HP printer from Walmart & because I didn’t return it on time to Walmart I had to deal with HP customer service. What a nightmare! First of all the printer, an envy 6400 forced me to have to reinstall the printer every time I turn my computer on to print. Next, within a week the printer/scanner feed stop working at all. I then told them I wanted a refund they wouldn’t give me a refund; instead they gave me a gift card to buy another printer - once it arrived it only scanned one page at a time. I returned that printer and then they wouldn’t exchange the other printer (even tho I wanted a refund). They then refused to even exchange the original printer without Forcing me to jump through all this hoops and be without any printer for 2 to 3 weeks. HP Customer Service is nightmare! HP dosent even honor their own warranties.”

Helpful Report

Posted 2 years ago

“I ordered Hp 1 year protection for my laptop in January . It’s the end of February and I still have not received it. They refuse to give me a refund and are of no help. Go to hell hp.”

Helpful Report

Posted 2 years ago

“My printer won't accept any ink in this country despite it being the right size. It's a software limitation, hp had told me they cannot help me and I should buy a new printer. Terrible service they just care about their bottom line.”

Helpful Report

Posted 2 years ago

“The support sites are non-existant. Nowhere on the sites do they offer ACCOUNT assistance.”

Helpful Report

Posted 2 years ago

“Worst experience ever. When I inquired this laptop HP GAMING LAPTOP 16-B0370TX the HP Chat support was quite helpful but once I placed the order I came to know how bad their service is. First of all both HP and Bluedart (their delivery partner) showing different delivery date from the start. So I called and ask in HP customer care why they are showing different delivery date. They replied me that check HP tracking site and wait for delivery, It will be delivered on time. But it wasn't so I asked again why it wasn't delivered on time. This time they inform me that sorry it was managed by our delivery partner (Bluedart) so we can't do anything. So it clearly shows that there is mismanagement in their service. Also if there was delay then can they at least notify but they didn't and I have to call them for update. So it looks like once they get the payment, they don't care if product will be deliver on time or not and customer has to call them for update. Worst of all, when I call in HP customer care for any update they don't know anything like why it is delayed or when it will be delivered. So I ask them to transfer the call to senior executive 3 times but strangely they can't forward the call so instead they can just email for callback and then senior executive will callback when they have time. But I haven't received any callback yet so I think they are quite busy managing their worthless service. Finally they deliver me after 2 days delay and when I check the battery, it wasn't working properly. It drains even during shutdown. So they checked for 2 days via call and when it doesn't resolved they inform me that it will be replaced. But even after 1 week of request it wasn't replaced yet. And the person who is managing this request can't even says still how many more days it will take to resolve. They told me I am their premium customer and this kind of pathetic service I get. So I don't even want to think what kind of their regular service is. So if you really want to but HP laptop then just go for any other retailer rather than choosing HP site as they provide much better service.”

Helpful Report

Posted 2 years ago

“My ink order was scheduled for delivery on 25/1/22. It still has not arrived despite the Tracking system saying it has. Terrible service for a large company and no customer services to discuss. Don't buy from them, - the rest of the reviews says it all !”

Helpful Report

Posted 2 years ago

“Never use HP again. They never stand for their product. They sent me wrong ink cartridges that damaged my printer head and when I talked to customer support they refuse to replace my printer although they know it was their mistake.”

Helpful Report

Posted 2 years ago

“HP Instant Ink is a scam. What they don't make clear, is that if you cancel your Instant Ink subscription, your printer will stop accepting the cartridge. Even if its a full cartridge. What an absolute scam. Just do some research and you'll see tons of very angry customers. You'll also see that its quite straightforward to refill cartridges and avoid this extortion. I will NEVER buy another HP product as long as i live.”

Helpful Report

Posted 2 years ago

“Avoid the HP Instant Ink package at all costs. HP make it sound lovely and welcoming when they offer you the Instant Ink Package - have 2 or 3 months free - its lovely. Except, it isn't lovely and HP turn it into a form of corporate blackmail. I subscribed to the service but had to cancel months later when I moved to a serviced office where technical problems meant I had to opt out of wireless printing. This meant that I had to leave Instant Ink. At the point where I left, I had 4 HP ink cartridges in my printer (3 of them nearly full) plus 3 new, unopened HP colour cartridges and I hadn't used the monthly printing allowance I paid for in my subscription. A few days later I went to print and got a message saying the cartridges wouldn't work as I no longer subscribed to Instant Ink. I was livid - they were HP cartridges in an HP printer. I then bought some non-HP cartridges for the printer. When I went to print I found this message in my printer screen " The indicated cartridges (all 4 of them) are blocked because they contain a non-HP chip. Replace to continue printing..." At this point I had 11 ink cartridges for my printer but could not use any of them to print. I phoned HP and asked for an explanation. And what an explanation I got!! It went like this ........The 7 HP cartridges in your possession have been supplied to you under the Instant Ink system and can only be used under that system. They will work in your printer once you re-subscribe to Instant Ink. I pointed out that this was not clear from the start, that I could not re-subscribe to Instant Ink for technical reasons and so had 7 HP ink cartridges that were still full of ink but were of no use to me. I then asked the Customer Service Assistant to explain on what basis HP had decided to block the non-HP cartridges, leaving me with a non-working printer. He said that the printer would work once I had installed HP cartridges. I pointed out that I had 7 HP ink cartridges that had been blocked by HP and he repeated his spiel about the Instant Ink system again, I then asked him to let me know the legal basis upon which HP was blocking my use of my printer becasue of my use of non-HP cartridges. He said that he couldn't discuss the matter, as he could only discuss HP products. I pointed out that HP had had no qualms about blocking the non-HP cartridges so should be willing to provide unhappy customers with details of the legal basis on which they did so. he parroted the line about not discussing non-HP products again. I asked him to put me through to the Legal team so I could put my question to someone capable of dealing with it. He wouldn't. End of phone call. HP's behaviour smacks of corporate bullying, with a strong touch of cowardice when it comes to defending their decisions.”

Helpful Report

Posted 2 years ago

“One of the worst laptops that anybody could ever have. My laptop is just 1 year old but the problem started just few days after buying it. I have been getting the same feedback from all the users. Would never recommend anybody to buy HP laptops.”

Helpful Report

Posted 2 years ago

HP is rated 1.3 based on 293 reviews