HSBC Employee Reviews

Name: HSBC Employee
Rating: 1.63

1.6 Rating 679 Reviews

15 %

of reviewers recommend HSBC Employee

Company Reviews

Questions

Metrics

1.6

Based on 679 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

Visit Website

Write Your review

Tell us how HSBC Employee made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

HSBC Employee 1 star review on 9th April 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had an appointment with a business manager at Gloucester branch to open a new business account and received a letter confirming this 10 days before. took time off work, drove to Gloucester, paid to park. was met at the door by the greeter who told me that Hannah Casser, with whom I had an appointment was off sick and had been for a number of weeks. Nobody had bothered to contact me, So my day was a complete waste of time. I would not expect this level of incompetence from a high street bank. To say I was angry would be an understatement and I would need a very good reason to consider using HSBC for my new business. Nobody at the bank other the poor girl on the front could take the time to come and speak to me and even attempt to rearrange the appointment. Utterly disgraceful treatment of a potential customer.”

Helpful Report

Posted 8 years ago

“Received letter from HSBC; if we don't hear from you within XX (three weeks), we will suspend access to your account, call telephone 03457606060. Trouble is when I call and then input sort and account number, all I get is endless "music". What can I do? I can't get through to anyone. This MUST be the worst bank or possibly of any business, for customer service. Lines may be open as advertised 8 till 10pm every day but is there anyone out there to answer ???”

Helpful Report

Posted 8 years ago

“telephone banking is so not useable, takes at least 40 mins to get through even late at night. trying to get through to sort put a few problems so I can close my account”

Helpful Report

Posted 8 years ago

“super slow international transfer, held money without reason and denied to give the reason for more than 3 times They lost my new debit card Wait for a season on telephone banking service VERY VERY VERY VERY VERY POOR customer service”

Helpful Report

Posted 8 years ago

“I went with my wife in Camden Town branch to open a joint acount. She is not a HSBC customer. The employer prepared all documents and we signed all and he sad that he will call next Monday or Tuesday to inform about the situation. He neved done that. I call after to weeks and the person sad that they will investigate. I call the second time and I discussed with ROB. After few day one of his collagues call me to inform me that few document are missing. I called again todat, 21/06/2016, and Soyeb sad that he will check what is the situation. I can not believe that this situation will be solved soon. My next question is: How much do I need to wait for a morgage? I can not recomand them to any of my friends. Traian Petre”

Helpful Report

Posted 8 years ago

“The worst customer service ever!WTF ARE THEY DOING AT THE CALL CENTRES? IS IT SUCH A PROBLEM TO EMPLOY MORE QUALIFIED PEOPLE TO ANSWER THE FREAKIN PHONES AND HELP US WITH OUR QUIERIES ?!!! What a mess! At the branch-terrible organization-not enough stuff members,not even mentioning the fact we had to wait for at least 30 minutes for our phone call to be answered.TERRIBLE! I seriously dont understand what went wrong with this so called bank?!”

HSBC Employee 1 star review on 15th June 2016

Helpful Report

Posted 8 years ago

“Shocking telephone service! Spend more time on hold or waiting to actual speak to someone”

Helpful Report

Posted 8 years ago

“If I could give a lower star rating I would !! My complained is to long to put on here but basically we have been trying to open a community account since the end of Febuary and we still haven't managed to do so it's been a complete nightmare!! I really hope that and employee is reading this and someone will contact us as no one ever gets back to you !! Appalling treatment YMCA Bridgend”

Helpful Report

Posted 8 years ago

“very bad customer service and complaint peoples are un fair and liers and they are covering always own peoples and they dont care about customers”

Helpful Report

Posted 8 years ago

“very bad and rude racist customer service and complaint peoples are unfair,un honest and liers and they all ways cover own staff and they dont care about customer”

Helpful Report

Posted 8 years ago

“I wish I could rate lower than 1 star! I have spent ALL DAY trying to contact someone to make an appointment to open a BUSINESS USD foreign currency account, the shortest expecting wait was 25 minutes. Then when I finally got through the earliest appointment I could get was in 2 weeks! Word fail me at how absolutely awful HSBC have become!”

Helpful Report

Posted 8 years ago

“Natalie in the Leicester City Centre branch was excellent.”

Helpful Report

Posted 8 years ago

“Just got a mortgage with HSBC, although it was slow I actually found the staff to be very nice and well informed.”

Helpful Report

Posted 8 years ago

“I have banked for over 20 years with HSBC and despite a reliable online website every other service is appauling. There is s clear computer says no attitude (I work within a regulated environment so not about the obvious compliance stuff), it takes a huge amount of time to get through and when you do staff are poorly trained in my experience. Oh and the app keycode is useless and not supported. Time to move banks!”

Helpful Report

Posted 8 years ago

“Doesn't even deserve the one star! Every time u call no matter what time of day, it's a minimum of 35-40 minute wait, which from a mobile is expensive! And then ur lucky to get a person who understands what u need!”

Helpful Report

Posted 8 years ago

“I have been trying to get service to make a transfer for the last three days. I have made at least 6 phone calls at various times of the day and each time I am told that waiting period is 25 minutes. After 40 minutes of waiting this last time I have given up. We have been with HSBC since 2002 and have never had this problem before - shocking service. And I am phoning from overseas where telephone charges are not cheap.”

Helpful Report

Posted 8 years ago

“House bound elderly relative regularly needs a new cheque book to pay for her meal deliveries and mobile hair appoints etc. Each time we call for one dispite me being with her, where she verifies all her details and password it is like getting blood out of a stone. I am fed up with their same questions/answers e.g. "She will have to pick up the cheque book from her branch". "No she is house bound". etc. Every time the manager has to get involved and eventually one is sent. Why can't they just send her one when they know she is getting low or put a note on the computer to tell the call centre staff what the situation is and after verifying her details to post it. Whilst she can't get out she is very sharp minded and does not require anyone to manage her money for her hence I don't need to be a third party when it comes to her money. Waiting time on the telephone is always approx. 25 minutes and incidentally they are closing her local branch. I would never use this bank.”

Helpful Report

Posted 8 years ago

“Diabolical, I work in a call centre for another bank myself and we would never ever keep a customer on hold for so long, I am very angry with the service I receive EVERY time I attempt to contact hsbc.”

Helpful Report

Posted 8 years ago

“HSBC having customer service problems for a number of days but instead of communicating long waiting times to thier customers they continued as business as usual. An automated message saying a high volume of calls meant you would be waiting for 25 minutes. HSBC have problems with thier internet banking plus mobile app's in the past, communication of problems to thier customers is non-exist. I need a new key card for internet banking as I have a chronic sickness & rely on the service. So on Thursday night after phoning up all day to see if waiting times had fallen from 25 minutes I finally called about 8pm. After 45 mins of being told that waiting times were 25 mins & to call back later I still stuck on for an operator. 45 mins into my call I got though to a clearly stressed man, I complained about the call time being misleading and was offered £20 then when being told it would take a further 30 mins to connect to the Internet key activation team, I further complained and was offered £40 in total with an irate manager in the background telling the C.S.R. That's all I was getting ( very unprofessional by manager, they could of explained the delay & how the compensation system works.) The C.S.R. was friendly & helpful but had either not been told about the reason behind the telephone banking delay or was so stressed he forgot saying high volume of calls due to returning tax returns. I thought in the U.K. This was handled by the D.W.P. But as the conservatives like off shore business maybe HSBC were on secondment for the D.W.P as well. My first C.S.R stayed with me as an other 40 minutes were waited until a member of the internet banking team talked me though activating my key card to my internet account, not possible on my smart phone requiring me to use my partners laptop. This took an other 10 mins at minimum as Fatigue was setting in on all sides. The £40 I was promised has appeared in my bank this morning. HSBC actual being honest about whatever technical problems they have plus giving realistic waiting times would of made the process a lot better. Also every time recently HSBC is at fault I feel as if I have to negotiate for compensation for thier mistakes, rather than have an Adult honest dialogue. The front line staff made the call barable but we're obviously very stressed & tired sounding. The manager shouting maximum compensation for the bank wilfully misleading on waiting times, I found very unprofessional as with thier entire handerling of the telephone banking system they have. HSBC have a very poor ethical brand at the moment & are treating thierfront line staff & customers very badly at present. I am currently I'll but will be looking for a less Criminal & transparent bank when I am feeling better as a whole HSBC is acting as an arrogant corrypt Multinational who has all ready forgot its role in 2008 and laundering money for Mexican drug Cartels. But with a bank set up as a result of the profit's British company's made in China British opium wars of 18-39 to 1860 maybe it myself who is being naive regarding the true nature of HSBC.”

Helpful Report

Posted 8 years ago

“This is the worst bank I've ever had to deal with. Standing order not activated, even though it was showing on the screen in the bank!!! Can't log into mobile banking??? Customer service wait on the phone minimum 25 mins. What's going on? You just lost another customer..”

Helpful Report

Posted 8 years ago

HSBC Employee is rated 1.6 based on 679 reviews