HSBC Employee Reviews

Name: HSBC Employee
Rating: 1.57

1.6 Rating 665 Reviews

14 %

of reviewers recommend HSBC Employee

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1.6

Based on 665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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HSBC Employee 5 star review on 8th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Doesn't even deserve the one star! Every time u call no matter what time of day, it's a minimum of 35-40 minute wait, which from a mobile is expensive! And then ur lucky to get a person who understands what u need!”

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Posted 8 years ago

“I have been trying to get service to make a transfer for the last three days. I have made at least 6 phone calls at various times of the day and each time I am told that waiting period is 25 minutes. After 40 minutes of waiting this last time I have given up. We have been with HSBC since 2002 and have never had this problem before - shocking service. And I am phoning from overseas where telephone charges are not cheap.”

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Posted 8 years ago

“House bound elderly relative regularly needs a new cheque book to pay for her meal deliveries and mobile hair appoints etc. Each time we call for one dispite me being with her, where she verifies all her details and password it is like getting blood out of a stone. I am fed up with their same questions/answers e.g. "She will have to pick up the cheque book from her branch". "No she is house bound". etc. Every time the manager has to get involved and eventually one is sent. Why can't they just send her one when they know she is getting low or put a note on the computer to tell the call centre staff what the situation is and after verifying her details to post it. Whilst she can't get out she is very sharp minded and does not require anyone to manage her money for her hence I don't need to be a third party when it comes to her money. Waiting time on the telephone is always approx. 25 minutes and incidentally they are closing her local branch. I would never use this bank.”

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Posted 8 years ago

“Diabolical, I work in a call centre for another bank myself and we would never ever keep a customer on hold for so long, I am very angry with the service I receive EVERY time I attempt to contact hsbc.”

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Posted 8 years ago

“HSBC having customer service problems for a number of days but instead of communicating long waiting times to thier customers they continued as business as usual. An automated message saying a high volume of calls meant you would be waiting for 25 minutes. HSBC have problems with thier internet banking plus mobile app's in the past, communication of problems to thier customers is non-exist. I need a new key card for internet banking as I have a chronic sickness & rely on the service. So on Thursday night after phoning up all day to see if waiting times had fallen from 25 minutes I finally called about 8pm. After 45 mins of being told that waiting times were 25 mins & to call back later I still stuck on for an operator. 45 mins into my call I got though to a clearly stressed man, I complained about the call time being misleading and was offered £20 then when being told it would take a further 30 mins to connect to the Internet key activation team, I further complained and was offered £40 in total with an irate manager in the background telling the C.S.R. That's all I was getting ( very unprofessional by manager, they could of explained the delay & how the compensation system works.) The C.S.R. was friendly & helpful but had either not been told about the reason behind the telephone banking delay or was so stressed he forgot saying high volume of calls due to returning tax returns. I thought in the U.K. This was handled by the D.W.P. But as the conservatives like off shore business maybe HSBC were on secondment for the D.W.P as well. My first C.S.R stayed with me as an other 40 minutes were waited until a member of the internet banking team talked me though activating my key card to my internet account, not possible on my smart phone requiring me to use my partners laptop. This took an other 10 mins at minimum as Fatigue was setting in on all sides. The £40 I was promised has appeared in my bank this morning. HSBC actual being honest about whatever technical problems they have plus giving realistic waiting times would of made the process a lot better. Also every time recently HSBC is at fault I feel as if I have to negotiate for compensation for thier mistakes, rather than have an Adult honest dialogue. The front line staff made the call barable but we're obviously very stressed & tired sounding. The manager shouting maximum compensation for the bank wilfully misleading on waiting times, I found very unprofessional as with thier entire handerling of the telephone banking system they have. HSBC have a very poor ethical brand at the moment & are treating thierfront line staff & customers very badly at present. I am currently I'll but will be looking for a less Criminal & transparent bank when I am feeling better as a whole HSBC is acting as an arrogant corrypt Multinational who has all ready forgot its role in 2008 and laundering money for Mexican drug Cartels. But with a bank set up as a result of the profit's British company's made in China British opium wars of 18-39 to 1860 maybe it myself who is being naive regarding the true nature of HSBC.”

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Posted 8 years ago

“This is the worst bank I've ever had to deal with. Standing order not activated, even though it was showing on the screen in the bank!!! Can't log into mobile banking??? Customer service wait on the phone minimum 25 mins. What's going on? You just lost another customer..”

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Posted 8 years ago

“Shocking service, been with HSBC 30 years and lost my secure key, after no success calling a telephone number for 2 weeks, being on hold for over 40 minutes at times I sourced that I needed to pick up a new secure key from a branch. They said at my branch, I had to telephone to deactivate my old secure key. When I finally got through, they did not tell me that I could not order a cheque book on line and would have to do this by telephone. Just spent another 40 minutes on the phone at 9.20 pm till 10 pm with no answer. God knows how much it has cost me in telephone calls and still no cheque book. Time to move bank!!!!”

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Posted 8 years ago

“Bad customer service - why does it always take at least 20 minutes to get a human on the 'phone? Other financial institutions don't have this problem.”

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Posted 8 years ago

“It seems nobody takes phone calls at the call centre, complaints are not responded. HSBC customer service sucks big time. Leaving this awful and disgraceful service”

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Posted 8 years ago

“Disgusting service I am 52 years old and I'm accused of fraud!! If the bank was doing there job this wouldn't have happened then to speak to me rudely put my children through distress!”

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Posted 8 years ago

“H.s.b.c, what a joke....in branch service average no better or worse than any other bank....staff are helpful when you can manage to get to speak to someone,tried on MANY MANY occasions to speak to there customer service team with an average waiting time of no less than 25 minutes if your very lucky but 9 times out of 10 just given up through frustration of endless waiting awful music and when and if you are lucky enough to get through people don't return your calls as arranged with any follow up info.......so in reality only worth 3% out of ten and thats being generous as in branch staff are slightly more helpful....its not like this mass corporation are being intrusted with the every day mans finances,you would expect a lot more from a multi million pound corporation but when you can't evan get to speak to someone in less that 25 minutes when you need there advice you have to wonder weather its time to move banks to 1 of the other unless providers...POOR POOR POOR”

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Posted 8 years ago

“Don't ever try and secure a remortgage via HSBC. Complete incompetence re: paperwork and timely service. You will end up paying more!”

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Posted 8 years ago

“Very difficult to get hold of! Took me three days to contact the right person to book an appointment. We were given the wrong information with regards to our mortgage details which meant we wasted months of our time and we're still in a predicament now! I would not recommend hsbc to anyone!”

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Posted 8 years ago

“HSBC is another of those business models built an building around cheap or no service - customers to do it for themselves. Branch staff try to be helpful but are stuck with HSBC process. Just spent 20 minutes waiting for HSBC to answer the phone returning their call from the security department that wanted me to discuss details of a payment and my security details when on a packed train. Operator was virtually unintelligble. No point in trying the branch for help as 'computer say no' - again.”

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Posted 8 years ago

“Have just abandoned my application to open a business Account with HSBC, after being dragged through weeks of the application process, due to them unnecessarily applying FATCA to Limited company applicants, at this time. I have spent weeks chasing their customer service team, making formal complaints which have not hastened the process or resulted in anybody taking responsibility for the delays. I have been lied to about the length of time the process should take. HSBC obviously didn't put their money where their mouth is, in terms of ensuring that they had sufficiently trained staff in adequate numbers to deal with this. I have had to chase them all the way through the process, regardless of trying to escalate complaints. After being told that I would receive a telephone interview at 5 PM today, in order to finalise the matter and open my Account, I was actually called at 5:40 PM and was told that I'd missed out a tick in one of the boxes, but a colleague had been trying to reach me on the telephone to let me know. This transpired to be another lie, as I there is no record of any call from them. I decided to call Santander to ask them how long the process would take with them. I went through the whole process over the telephone, received first class for customer service and my business account was opened after 40 minutes! I was told that I wasn't the first disgruntled customer who had become sick of the appallingly poor service from HSBC and had called them. If only I'd done this six weeks ago! I wouldn't give HSBC my custom if they paid me. And absolutely horrible experience over the past six weeks that has caused much stress and taken up far too much of my life.”

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Posted 8 years ago

“Can't get through to Customer Service Desk. Has any HSBC directors tested this service and if so, are they proud of the service they offer to their VALUED CUSTOMERS?”

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Posted 8 years ago

“Good Bank. I have recently used.”

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Posted 8 years ago

“HSBC worst bank ever I will never use it again, stay away from this bank. I called twice and I didn't get resolve my problem. I have to wait for something.”

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Posted 8 years ago

“Horrible customer service. Person I spoke to on the phone had such an attitude on her. When I explained about why I needed an extension on my over draft and asked what I was supposed to do in terms of finances, she said I was just going to have to deal with the charges and I would have to cut down on luxuries, which I was not impressed about, seeing as me and my fiance have not had any luxuries in months. In the end I had to put the phone down on her in case I started shouting. Really useless, unhelpful people.”

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Posted 8 years ago

“This is the worst experience then in other countries around the world I have ( includes third world countries). HSBC Central London - never ever! I went to branch to open new bank account (just REGULAR f-ing bank account!!!) I brought all required documents with me, guy told me he don´t know the company, so he send me to different branch (maybe there would be someone who does). I went there, very nice guy made me bank account. So nice, that he put my address wrongly - even when it was written in front of him on paper from my employer. I found it after 2 weeks endless waiting for the card. I came to branch - told what happened, they told me to call customer service from their phone. So I did. I understand every third word in their ´very well maintained´ phone, but nothing solved. So I went different branch, where was possible to do it with human being, amazing. My card arrived after 2-3 days, I went to online banking to active it, didn´t pass through mobile password because they blocked my phone banking. So I tried different way to log in, blocked my online banking and give me a sign to call customer service. I called customer service, after 20 minutes waiting, operator told me to go to branch with id. I went to branch with id, they checked, told me it´s okay (indian headshake) and you can call customer service and make reset. I went home, called customer service, they told me it´s blocked and go to branch with your id. Instead of taking care about my stuff as a new person in London, I have to spend my time running around HSBC branches, because.... Honestly, I don´t know why !!!!!”

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Posted 8 years ago

HSBC Employee is rated 1.6 based on 665 reviews