Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,601 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

Questions

Metrics

1.5

Based on 1,601 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Ikea made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ikea 1 star review on 13th December 2023

Justyna Joanna Mantusz

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited 10 days for a delivery. Delivery company failed to call us day prior with delivery window. Called Ikeas who gave my the delivery co info to call. Delivery co had no record. Called Ikea back, was transferred , on hold for 54 minutes. to be told delivery had not even left the Ikeas facility yet. Could not tell me when it would.”

Helpful Report

Posted 6 years ago

“MY DELIVERY WAS INCOMPLETE MISSINGG ITEMS- I NEVER RECIEVED MY SOFA OR DESK DRAWERS. I AM UNABLE TO GET THROUGH TO CUSTOMER SERVICE. I HAVE CALLED MULTIPLE TIMES WITH HOLD TIMES >1 HOUR EACH TIME. THE DELIVERY TRACKER STATES MY DELIVERY WAS SUCESSFUL BUT I AM STILL MISSING ITEMS THAT I PAID FOR.THE DELIVERY COMPANY HAS NO IDEA WHERE MY ITEMS ARE. IT IS IMPOSSIBLE TO GET THROUGH TO IKEA CUSTOMER SERVICE. THEY PUT YOU ON HOLD INDEFINATELY AND DON'T ANSWER EMAILS”

Helpful Report

Posted 6 years ago

“I bought table online on 2 June, with delivery on 6 June. On 6 June - when I called - I was informed that table won't be delivered till 10 June (Sunday) between 8:00-14:00. I cancelled order and was informed that refund was processed while we spoke. It occurred to be a lie. 2.5 weeks later, on 22 June, money were still not on my account. I called ikea and was informed that "now the refund was authorized" (which means before ikea's consultant Akhtar S lied to me) with no further explanation. It remains to be seen if I will receive money this time. What a dishonest way of doing business, hoping that customers won't check their bank accounts after 10 working days...”

Helpful Report

Posted 6 years ago

“We went to buy a crib and changing table for our daughter. We found what we wanted in the display area and went to go get them from the pick up area and both were out of stock. After finally finding someone to help us, we were told the crib would be in stock within a couple of days but they had no answer for when the changing table would be in stock. However it was available online. I went back and purchased the crib when it was back in stock and waited a few days to see if the changing table would come back to the store. However, not only did it not come back in stock in the store but it also went out of stock online. I was able to email and while getting back a fairly quick response the rep was rather terse. She said because of a manufacturing issue it would be Nov before the product was back in stock. I am very disappointed and find it ridiculous that it would be out of stock that long. My daughter has limited space so we opted for the beech crib and small changing table. I can not find a changing table that matches the crib which is already put together and everything and we don't want to mess with returning and putting another one together so we are going to have to get one from another store which is white and will not match the crib. Admittedly it is much nicer than the cheaply made IKEA one but it's also $20 more and will take up more space. The customer service rep would not offer me any store credit or anything. Her only solution was to wait until November which will not work. I am not impressed with IKEA or the quality of their products. Also, I do not enjoy the maze like shopping experience in our local store. I find it much too confusing and stressful. I refuse to shop IKEA anymore. I know there might be production factors out of their control but I felt they could have offered me some other help or solution - maybe a discount on another product, the floor model or something.”

Helpful Report

Posted 6 years ago

“Placed an order for $60 worth of kitchen items. All of the items arrived broken beyond repair. I requested a refund through your "recall" number since the actual customer service number 1 (888) 888-4532 is completely worthless. No matter what time of day you call you will hear that the line has reached full capacity - SCAM. There is also no way to contact the company via email. So, a month after requesting the refund, I still haven't received it. I've called the recall number 4 times now and gotten the same vague answer that it's "on it's way." This company is a complete joke and I will NEVER waste my time or money on this place again. Buyers beware!”

Helpful Report

Posted 6 years ago

“New cashier cannot count the correct items in cart so therefore I get charged more for an item I don't have. She's not a kid but mid 40's and still can't count correctly. Sad. Plus her trainer who was around late 20's couldn't count either. Guess you don't have to have a good math back ground to get hired. Don't trust the cashiers. Long lines and only minimal people cashiering leads to very long and hot lines. Same at returns..one (1) person doing returns as I watched the second person leave to go out side to smoke. Need to fire these people period.”

Helpful Report

Posted 6 years ago

“It all started when I ordered 5 items from IKEA online. Money was withdrawn immediately. 6 weeks later was my expected delivery date. No delivery arrived. No call. No email. Nothing. I waited 40min-1h on hold to get customer service. Realized that 5 sub-items to my order was missing which put my delivery from the transport company to my home on hold. Before finding this out! I was given the number of the transport company whom I called, who then told me IKEA forgot to supply some of the sub-items. Then I had to re-call IKEA, wait on hold for 40min. Then IKEA told me you have to call the transport company to find out which sub-items were missing. I said no way. You need to know which sub-items you did not send to them!! THEN, after this, IKEA explains that it will take another 6weeks to have my delivery! No way I said. So the option was to cancel the 5 missing sub-items and get a refund. Which I did. Then I drove from Greensboro to Charlotte to purchase the missing items from the IKEA store. I could not wait as I needed to mount my couch and guest bed for my family who were coming to visit. 6 weeks later....which leads me today.. I have made countless phone calls to IKEA. Never getting a straight answer for where my refund of 500 dollars is!!! Always getting the same answer 5-7 business days... Today I called and I was on hold for 20min, then hung up on. Then 35min hold, after they answered they said they would connect me to the refund department WHICH WAS A LIE. I was put back on hold for the main line. 45min later SOMEONE else answered, asking me what I needed help with.... THIS IS UNACCEPTABLE BEHAVIOUR!!!! I am so frustrated.”

Helpful Report

Posted 6 years ago

“Ordered kitchen, was charged twice, had to cancel original order done in store and reorder on line because FIRST delivery was a NO SHOW as was the SECOND and the THIRD. Forth delivery promise date has now been changed again. IKEA has the WORST CUSTOMER SERVICE in the HISTORY of MANKIND. NEVER order from them again and these kinds of complaints are UNIVERSAL. Not wanting to give them even ONE STAR.”

Helpful Report

Posted 6 years ago

“ikea customer service is HORRIBLE. NO ONE ANSWERS THE PHONE WHEN YOU TRY TO CALL CUSTOMER SERVICE. THEY LEAVE YOU ON HOLD FOREVER. I GAVE UP AFTER 35 MINUTES. They were supposed to deliver a couch I bought online a week after I ordered it and they sent me an email at the last minute telling me that I needed to contact them to reschedule as they didn't receive the couch on time. When I called the delivery company they said it would take 4 MORE DAYS. INCOMPETENT JERKS. ANSWER YOUR PHONES ikea. The whole time I was on hold I had to listen to a recording telling me how easy it was to order online and have the merchandise delivered to my doorstep. Wow! Ordering online from ikea has been an ordeal. HORRIBLE SERVICE.”

Helpful Report

Posted 6 years ago

“So out of touch when it comes to ordering. The product was unavailable online. I checked the inventory in the closest store to me (which is 4 hours away) discovered that they had over 200 of the item that I wanted. I was told that they could not ship it to me and that I had to come in the store to purchase. the reps next comment was that as long as paid for it before 2pm that it would ship the same day! Does IKEA realize how stupid this is! I amazed that they are still on business. Their officers need to take a trip to Amazon or any other store for that matter to see how it is done. Last time I will try to buy anything from Ikea!”

Helpful Report

Posted 6 years ago

“Comprehensive selection of products, from loo to kitchen utensils; light fittings to rugs. Bright, airy retail space. Attractive display rooms to pique curiosity and promote unusual, experimental ideas. Smiling, helpful staff, easily identifiable in iconic yellow and blue. Easy checkout and car loading. Well earned refreshments to indulge in. Just beware, budget overspend alert!”

Helpful Report

Posted 6 years ago

“Never buy from these people .... just try and call customer service wait times are 1 to 2 hours. Try to find the page to send an e mail to customer service... does not work. They should go back to Sweden.....”

Helpful Report

Posted 6 years ago

“This was my first and last time ordering from Ikea online. After a long delivery wait time now my delivery has been delayed by another 17 days. I received an email that I needed to call to reschedule my delivery. The wait time to speak with a rep was 92 mins! There is no option to hold your place in the call line, hang up and have a rep call you back. Do better IKEA!”

Helpful Report

Posted 6 years ago

“I've made 2 visits to the store, 45 min away, to obtain 2 duvet covers, which are listed as having 8 in stock at my store. NONE are there; store employee told me to order them online. NOT available online. I called Customer Service for an Advance Product Search, and was told that there are none in the store, (DUH), and the store has not updated their system. Fast forward, 3 more calls and countless hours on hold trying to determine if the store had ever updated their stock, and I'm on hold again for an hour now. It should NOT be so hard to find out if a product is available? Pathetic Customer Service.”

Helpful Report

Posted 6 years ago

“Products are great, but customer service online is horrible. If you have a question about an order, check order status, or cancel an order be prepared to wait 90 minutes plus. Very poor method of online customer service. For a huge company they have no online Chat Session, and if you decide to email them it will take days for a response and typically get an automated response. I order a bed online 4 weeks ago for delivery yesterday. I took the day off and waited all day it never showed. After 3 hours of waiting online and being transferred they told me pretty much nothing and it was delayed and not sure when it will be delivered. Unacceptable! Got transferred to another line and waited another 45 minutes to cancel the order. I will NEVER purchase from them online again!!”

Helpful Report

Posted 6 years ago

“I wish I could rate 0 for this company's customer service. Worst customer service ever. Never trust their delivery system. If you decide to buy, just pick up the items yourself. An item was missing from our delivered order. We've been on phone for hours over the past 3 days. Everyday someone tells us that it will be sent and delivered by tonight but the item never arrives. Finally, someone told us that the item was discontinued. However, you can see the same item online and buy it right there! One of my worst experiences with a company's customer service.”

Helpful Report

Posted 6 years ago

“Customer service is HORRIBLE. It’s near impossible to get through at all and once you do you have to wait for hours to actually speak to someone. They delivered 2 of the same boxes instead of 3 different ones. I had people here to build a dresser that now had to be sent back. I called 38 times and waited for over an hour just to scheduled a pickup. 8 days later and I’m still waiting for them to credit me nearly $1,000! Currently waiting for 2 hours just to speak to someone!!”

Helpful Report

Posted 6 years ago

“I bought a bed with storage from Ikea, spent 5 hours putting it together and found that the drawers were misproduced and don't fit into it. They are about 1-2cms too narrow to fit in the tracks that should hold it. After spending a couple hours on the phone with customer service (who tried to insist I had put it together wrong, despite it just being dowels in predrilled holes) all they can offer is for me to order ANOTHER $650 bed, disassemble this one, spend another 2 hours driving to exchange it, wait 3 weeks for a refund on the second bed and HOPE that they produced that one properly. All in its going to be about 24 hours total that I sink into this bed for transportation and assembly/disassembly and a decent amount of gas. All to just hope they produced the second one properly. After submitting a review on Ikea's own website it was falsely rejected for "violating the privacy policy". No section was cited and upon reading the entire policy I can confirm I did not violate any section. It was arbitrarily rejected to artificially influence potential customers. I don't know if I'll ever shop at Ikea again after this.”

Helpful Report

Posted 6 years ago

“I bought two items and needed to return them. I started the process over a month ago and was told someone would be in contact with me to tell me where and how to return the items. The agreement was that they would charge me for the shipping back to them and either fedex or ups would pick it up. Well, they charged my card but never followed through on their end. I've contacted them twice and all they did was apologize. Still after 1 1/2 months I still have the items and they've charged my card. Do not use IKEA. They are horrible. I've never used them until this purchase and I'll never do it again.”

Helpful Report

Posted 6 years ago

“Pitiful customer service. I ordered online and did not receive part of my order. There is essentially no way to correct that. I have waited on the phone for more than an hour twice and still not talked to anyone. There is no other way to contact them. Do not shop here.”

Helpful Report

Posted 6 years ago

Ikea is rated 1.5 based on 1,601 reviews