Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,617 Reviews

11 %

of reviewers recommend Ikea

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1.5

Based on 1,617 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Anonymous // 01/01/2019

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Helpful Report

Posted 4 years ago

“We purchased the pack of two shoe storage boxes. Whilst we like the product, packaging or material issues may need to be addressed. We ordered online delivery. Unfortunately the in first pack one of the doors was cracked as was the base box on the second unit. We phoned and ordered a replacement. Good customer service as a replacement was sent straight away and arrived within two days. Unfortunately when the second pack arrived, despite this time being sent in a cardboard box rather than just cellophane, the corner of one of the doors was broken to and even worse extent and broken pieces were in the box(see photos) We managed for salvage two complete units from the four units despite still a few hairline cracks, which hopefully don’t develop further. Unfortunately good quality customer service and a good product is not matched by the quality of the material used or the packaging process.”

Helpful Report

Posted 4 years ago

“Dont bother ordering from IKEA during this Covid-19. They are liars, first they email you changing the date of delivery and then when the actual day of delivery comes they call you saying the order was never processed and it got lost. So we wasted 1 month waiting for our furnitures and items and another week or so for our refunds. Btw they dont even email you a proper refund statement. Sketchy, I think IKEA is just grabbing money from people by making false promises they will deliver but ultimately they wont. The money they charge on your credit card is what currently helping them stay in business. Please don't order from IKEA. It's not worth the time and effort. 45 minutes to 1 hour and a half wait for customer service who doesn't even know what they're talking about.”

Helpful Report

Posted 4 years ago

“I placed an order for a sofa and some deck furniture a month ago. I understood delivery would take longer than usual due to Covid-19 and their logistics. A msg. notified me of a change of date. It was only one day so I wasn’t too annoyed. Today was the delivery date I was told my order would finally arrive. I’ve heard from no one. There has been no delivery. The delivery charge was $199.00 for a sofa and a small set for our deck (to assemble so it’s probably just a carton). Wayfair got a loveseat to me in 3 days and there was no charge. C’mon IKEA, be fair and be reliable! You’ve had my money for a month and I have nothing to show for it! I order almost everything online (I flip houses). IKEA, you have been my first delivery problem in three years of shopping online.”

Helpful Report

Posted 4 years ago

“Either the loaders or warehouse workers made an awful mistake on march 3 rd 2020 i ordered a kitchen and spend over 10,000 dollars. (I did receive a 20 % back in gift card ) delivery was to be april 30 . after 2 months of waiting delivery was changed to may 1st. No problem. Delivery day came my old kitchen has been removed. My order was 215 pieces I was short 65 pieces .I only received doors and hardware. Called ikea was one the phone all day 8 hrs never got an answer. I emailed ikea it said could be 120 hrs for a response . If so my what am I to do with my builder. he is showing up to do the kitchen install on may 5 th. 0 star review will repost if this is resolved by may 5th”

Helpful Report

Posted 4 years ago

“I have made an order on may 29th and I still haven’t received it, it’s June 1st. I have LITERALLY called over 200 times. I’ve called ikea and the shipping company and then the warehouse itself, each person would tell me a different story and that they will get in contact with me within 1-2 days but no body ever called or got back to ,e. I’ve send emails, went on the website, sent complaints but it’s like talking to a wall. Literally a wall or a bunch of minions that don’t know what they’re doing with their job. I’m so disappointed and I’m never dealing with ikea Again in my life.”

Helpful Report

Posted 4 years ago

“Impossible to order online. All I get is an error message.”

Helpful Report

Posted 4 years ago

“I'm glad my first experience with IKEA online was only $400. I have a new home to furnish but it won't include anything from IKEA. On 4/20 I ordered a vanity with an estimated date a week or two out. Then, after paying for the item, the delivery date was changed to 43 DAYS out! So, I immediately cancelled the order but was told by CS that my credit would take 3-5 days. Nothing as of 10 days later. They don't answer the phone, or emails. Only after finding an email for "Press Inquiries" was I able to have a message passed long to. I then received a message that "It will be taken care of today" - no such luck. Additionally, I'm now told it will still take 3-5 days AFTER IKEA does its job - which may be never. Advice: DO NOT BUY ANYTHING ONLINE FROM IKEA. if you shop in their store, be CERTAIN of what you are getting and paying for. Way too many online complains about IKEA. Wish I had read first. Caveat emptor!”

Helpful Report

Posted 4 years ago

“IKEA and many more should not be permitted to advertise for on line business. Its a scam… they simply torture their clients and abuse their consumer rights.. Like many reviews below, placed an online order, and believed their delivery… The items are to turning a tenanted accommodation. IKEA has not delivered and my tenant is threatening that I lied to him…. I have no excuse. I really wonder, what are these companies gaining by torturing their clients ? They have no system, no service and no remorse… should they really exist? Is the UAE the land that such companies can exist ? Very sad.”

Helpful Report

Posted 4 years ago

“I gave an order on April 13th, 2020. Today is April 28th, 2020 and there is no improvement in my order. It still looks preparing. I try to call and send emails but no answer. They took the money but no products and no information. I feel like I am doing business with a mafia organization. Next time I will be aware and prepared for doing business with a mafia organization. I am really sad about this, I used and liked IKEA so much as an interior designer. I am so disappointed. At least do like Canadian tire and closed online shopping, If you cannot do it right. Sinan KILCI”

Helpful Report

Posted 4 years ago

“Order placed on the 11th of April 2020 and as per your available dates shown in the system for delivery was 26th of April 2020 between 10am and 1 pm Today is the 28th and we have no idea about the delivery. It’s so unprofessional that no person from IKEA have called us and provided an update and also we have tried all numbers and none of them work Order no. WEBO0298691 This is the first time we used the online platform of IKEA Dubai and it is really unprofessional. Customer service is one of the worst you could find in UAE”

Helpful Report

Posted 4 years ago

“Don't expect any customer service. I bought a lamp in store, installed the majority of it on my ceiling, and realized a final plastic piece was missing that allows me to finish the installation. I found an online form to receive the missing part, filled it out, and never received anything from them. Just called and they aren't accepting calls for after-service support due to high call volumes. After asking in the sales department to speak to a supervisor and remaining on hold for 30 minutes, a resolution specialist told me that the only solution is to return the lamp to the store, there's nothing they can do for me because I didn't purchase online. The stores are all closed and there's no way to get this part for who knows how long. They were completely unable to help me in any way shape or form. This exposes a gaping hole in Ikea's customer support. If their products work as expected, great, but if you have a problem, good luck getting any sort of service.”

Helpful Report

Posted 4 years ago

“So furious!! I understand what is happening around and how Covid 19 affects everything BUT what is the point in allowing customers to still order from the website and have it 'delivered' if they wont be available for the next 6 months???? OF COURSE, why losing customers as long as they got the money they think it is ok for us to just wait. I ordered on the 18 of March , said 1 week delivery, paid £40 to have it delivered within that time and surprise, got an email saying ' we are sorry but we rescheduled it for the 18th of May!!!! WTF?? I cant even cancel as they dont accept refunds yet, can't have my money back neither the products!! I'm so angry and disappointed. Tried calling all sorts of numbers to get in touch, they redirect me to all chargeable numbers £1/PM call and still nowhere to be found. This is ridiculous, .. I wanted to see if I'm the only one in this situation seems like I'm not same story either you guys. So frustrating!!!!! 🤬🤬🤬🤬🤬😡😡😡😠😠😠😠😠😠😠👊👊👊”

Helpful Report

Posted 4 years ago

“order IKEA kitchen on March 30th,2020. I received half of the kitchen. After 25 days I received call from IKEA representative that order for other half is cancelled because IKEA does not have capacity to deliver my order? Ikea is still accepting online order but my order is cancelled! After that I received email from no reply IKEA : “delivery company has attempted contacting you on several occasions to schedule a delivery appointment, however, they have not heard back from you and shipping and handling costs are non-refundable “?? Where is integrity of IKEA?? I never received a call. In addition, what I am going to do with another half of the kitchen that is now useless? Gzim Gusinjac”

Helpful Report

Posted 4 years ago

“I order IKEA kitchen on March 30th,2020. I received half of the kitchen. After 25 days I received call from IKEA representative that order for other half is cancelled because IKEA does not have capacity to deliver my order? Ikea is still accepting online order but my order is cancelled! After that I received email from no reply IKEA : “delivery company has attempted contacting you on several occasions to schedule a delivery appointment, however, they have not heard back from you and shipping and handling costs are non-refundable “?? Where is integrity of IKEA?? I never received a call. In addition, what I am going to do with another half of the kitchen that is now useless? Gzim Gusinjac”

Helpful Report

Posted 4 years ago

“I've placed an order for delivery, there has been no communication, it was supposed to be delivered today between 13:00 and 17:00. I havent recieved a phone call or email regarding any problems. I'm unable to reach anyone on the phone as it doesnt even ring. It wont allow me to send and email, I cant message on Face book, cant post on fb and have been waiting only delivery all day.”

Helpful Report

Posted 4 years ago

“I placed an order online and the delivery date came and went with no update. At least other companies send notifications about shipment delays and cancellations. I could not get through to customer service so I sent an email asking them to cancel my order. Unfortunately they won’t refund the shipping fee. They should stop taking online orders during this COVID-19 pandemic.”

Helpful Report

Posted 4 years ago

“LOL. I had to pick one star just to be able to write the review. Wish I had read these before I chose to do business with IKEA. I would already have custom made cabinets installed and my construction project would nearly be complete. So many fingers pointing at North American Logistics. The problem is not NAL (in my experience) it is with IKEA. The folks who answer the phone can't do anything. They can't cancel your order (even though it hasn't left IKEA and they have charged your credit card 30 days ago), they can't find out when it it will leave their warehouse to go to packaging, which then goes to the trucking company. I am not sure what the purpose of 888-888-4532. That's just an illegal racket. Charge the card, get the money and then not deliver. We have not received the goods, no one can tell us when we will and we have tried to cancel. We will dispute the charge and let Visa deal with them. DON'T. EVER.SHOP.AT. IKEA online. Covid otherwise. Their problems have been going on for years. Not sure why I bother writing this. Ikea does not care.”

Helpful Report

Posted 4 years ago

“Ordered items online on 13/4/2020 (the first and the last time). Received a confirmation that it would be delivered in 3 working days. Given the COVID-19 situation I expected delays but not my parcel being never delivered. I received an sms on 17/4/2020 by speedpost that my parcel was arriving, my parcel never came. A check on speed post website showed failed delivery address not correct!!! Returning to sender. Wrote to ikea via email on 20/04/2020, only received an acknowledgement but no solution. Called ikea on 23/4/2020,hung on the line an hour before a "efficient" customer service officer by the name of Rara took the call. Her answer was very simple I need to check with speed post, wld you like to hold on the line or give u a call back? Asked if she would call me back by today and she answered definitely by today. I said OK. It has past more than a day and no call. I tried to call ikea and the line does not even go thru. Horrible customer service will never use their online services again.”

Helpful Report

Posted 5 years ago

“Worst customer service I have ever experienced!!!!!! Will never buy buy from them again. Customer service number just cuts you off if they are “busy”. Wonder why they are busy? Customer complaints!”

Helpful Report

Posted 5 years ago

Ikea is rated 1.5 based on 1,617 reviews