Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,616 Reviews

11 %

of reviewers recommend Ikea

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Metrics

1.5

Based on 1,616 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I Purchased some Christmas lights that were defective. First of all, the packaging of the red tin can is awful. The lights and paperwork are crammed into the tin, forcing customers to pry the lights out of the container. Then, there’s the unfurling of the tightly packed lights, which is difficult. Trust me. Finally, once the lights were untangled and batteries inserted, the lights didn’t work. I found a defect in the cord. So, I drove all the way back to the store in Costa Mesa, checking their hours before I headed over. Google indicated the store was open till 7 PM. No problem. I got there only to find out returns and exchanges close at 6pm. The employee at the exit was not particularly nice, she pretty much insinuated that I was lying when I informed her that I had checked the store hours beforehand. She insisted hours for returns and exchanges can be found after a quick search on Google, which they aren’t. I’ve noticed, lately, customer service at the Costa Mesa store is not the greatest. My last few visits to that store, the employees weren’t particularly friendly and on two occasions they behaved as if I somehow inconvenienced them merely by asking a question. A friend told me Ikea employees have the Apple store complex: because it’s so difficult to get a job with IKEA now, employees behave as if they are better than the customers. I don’t know if that’s true, all I know is the employees with whom I recently interacted have not been particularly friendly.”

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Posted 4 years ago

“I purchased a white kitchen from IKEA two years ago and two years after the cabinet drawers and cupboard doors stained to a beige/yellow colour. I tried to call them several times on the phone but nobody answers the phone at all. Because of this, I went to the IKEA store in Burlington, ON to solve the problem with one of their associates. They told me to file a warranty claim on the computer via the warranty page. But when I went on to the page, and it doesn't show a page to fill out any form. It only shows the length of the warranty. I went and contacted their customer service chat and they told me the same thing, to call their customer service line. Which then, I told her that I was having difficulty trying to get someone on the line. She ended up telling me the same thing as if I wasn't having difficulty with their customer service over the phone. I'm in a situation that I don't know what to do. Their customer service deserves zero stars if anything. At the end of the day, I wasted 3 hours of my day on the phone trying to get ahold of someone. Not only did I waste my day but I did not solve my problem. I do not recommend anyone to buy anything from IKEA as it is a world of uncertainty and problems. Especially their kitchen.”

Helpful Report

Posted 4 years ago

“If i could give 0 star i'd definitely do that. Horrible horrible customer service. I called them to get my refund cuz they charged me for the order which I cancelled. And the lady kept me in hold and took foreverrrrr just to get back to f*** call. 🤬🤬🤬”

Helpful Report

Posted 4 years ago

“I placed an order on 28th Nov with all my Christmas Decorations and daughters Christmas presents. Order was cancelled on the day it was supposed to be delivered 15th Dec but they offer no refund for 7-days so no presents and no refund for me until after Christmas. But all items where in stock online. So I rang and they promised to place the order and deliver by Christmas eve.... Failed to deliver. Great! Luckily my daughter is only 2 so shes happy with anything, including boxes and wrapping paper but it's not the point. I rang again and they promised it would be delivered by the 4th...which would have been fine as its my daughters birthday on the 9th of Jan so a belated christmas/birthday.... Didn't arrive on the 4th. It's now the 10th still no delivery and they've shut the customer service line. finally the delivery is supposed to arrive tomorrow... Fingers crossed but not holding my breath. Never shopping online with them again.”

Helpful Report

Posted 4 years ago

“I am disappointed in Ikeas website. I have been trying for a month to order something online which is still out of stock, which I understand, but when I try to have it delivered from the manufacturer the website insists my zip code is invalid when it is in fact not. Even why I tried to order a different product that was in stock my zip code still did not work. It is so infuriating! I then tried to continue to write an email asking why this was but my only option was to write email with order cancellation as the subject. It would be nice if I could even make an order!!!”

Helpful Report

Posted 4 years ago

“you have to go around the world to find what you are looking for . that is a big waste of time. then you get to the bin where your item is to suppose to be and not one but both items were out of stock. It should show stock availability on the tag on the item. I will never waste time there again”

Helpful Report

Posted 4 years ago

“Discraceful delivery service. Looking at the reviews im suprised something is not being done about it. Currently waiting on a call....again. My expected delivery did not turn up, dispite saying it was on its way it was never in stock....how does that even happen! Second attempt today looks fragile as I have had no email or txt as said. I cannot find anywhere to make a formal complaint or ask for my money back....Im waiting on a call thats costing me money”

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Posted 4 years ago

“Great store. + Super products + Fast delivery - Minor bugs on website - The lack of purchase history”

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Posted 4 years ago

“Wish I had read these reviews before I arranged my non existent delivery. Even the tracking service doesn't work. It told me it was on its way...but it was never there! I did finally get through to customer service who told me the order was out of stock, this was not apparent when I payed for it and a 40 pound delivery!”

Helpful Report

Posted 4 years ago

“The order and pickup process is a complete and utter nightmare!! We waited for over an hour to pick up a nightstand foe my daughter. We were notified by email that our order was ready for pickup. We headed to the store and checkin. After about 30 min we asked a worker who was bringing out another customers order about what was going on. We got the “this isn’t really my department, I’m just helping out today” line. After another 15 minutes we asked for a supervisor. We got nothing. We were treated like they could care less we were even there. I will NEVER buy another IKEA product.”

Helpful Report

Posted 4 years ago

“Customer Service is terrible. I ordered items to be shipped. waited all day for the delivery... nothing. Days later hadn't been able to get a hold of anyone so we cancelled the order. We've called multiple times, sent emails, messaged them on Facebook....nothing. Still waiting for the Refund and its been 4 weeks. Absolute Worst Service Ever.”

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Posted 4 years ago

“Awful service. Awful”

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Posted 4 years ago

“Horrible customer experience. Won’t deliver. I have to pick up in Etobicoke - 2 hour drive each way. I ordered 24 hours ago and they’re saying my order won’t be ready til 6-8 pm tonight. I can’t drive after dark. I work every other day this week 8-5. I can only go today. They kept suggesting tomorrow at 3. They are incompetent, and do not listen. All I asked was for an exception where they had my order prepared by maybe 3pm. I didn’t ask for the world - I asked for a favour. Considering they won’t deliver to me, it’s the least they could do. I just was on the phone/on hold with them for almost two hours to come to NO conclusion. Guess I have to drive on the highway in the dark even though it’s dangerous for me”

Helpful Report

Posted 4 years ago

“ikea is the worse!!!! i ordered my malm desk 3 weeks ago and it still said processing... so i cancellation it except a refund then they emailed me and said my cancellation didn’t go through ??? so they won’t refund me. I won’t be buying from them again .”

Helpful Report

Posted 4 years ago

“Delivery of badly damaged items. Impossible to contact. Went through Martin Lewis resolver and still ignoring my messages 😠”

Helpful Report

Posted 4 years ago

“Ordered a desk, only half of it turns up. Called Ikea which took over 60 mins to get through to someone only to be told the earliest I could get the other half of the desk was over a month away! Then told to get a refund I had to take the desk half back to the store myself! This cost me over £30 in an Uber and I was only offered £20 compensation after another 60min wait for customer service. Awful company with no organisation!! Never order from Ikea! You will regret it!”

Helpful Report

Posted 4 years ago

“I have been trying to get customer service on the phone for over a month. It seems the automated phone always says they are experiencing high volume of calls then, regardless of how you opt through the phone tree, it just hangs up on you. It’s unbelievable. I used to think this was a good company. Very disappointed and will find the furniture I am seeking elsewhere.”

Helpful Report

Posted 4 years ago

“I am totally disgusted with IKEA. I wish I had read the reviews prior to placing my order. I placed it in the beginning of November to insure the items were delivered to me well before the Christmas rush. I was given a date of 4th Dec. for delivery which was perfect. The order arrived but with 13 items missing. I called immediately and after listing out the missing items I was told these would be dispatched from the Dublin shop on the Monday as they checked to insure they were in stock. I waited a week but when nothing arrived I called again. Seems the order had never processed so I had to go through same thing all over and was told it would now arrive 17 Dec. I took the day off work and waited but no delivery so I called to check and was told order had NOT been processed. I saw red at that point. The options were that they could process it AGAIN but could not guarantee a delivery by Christmas. Some items were toys as gifts so this was not acceptable. At that point I had enough of IKEA and all this messing about so I asked for a refund for all the missing items only to be told this would take 10 to 14 days. I work in mail order company and refunds only take 24 to 48 hours to show up in a customers account. They were very quick to charge my card for the full amount when the order was placed. At no point did I receive a notice that any of my order was out of stock and to see if I wanted a refund or to wait till they were available. There was no correspondence from the company once they had your money - it is the customer who has to keep trying to track down their order and sort out Ikea’s mistakes. This is not an acceptable way of doing business and I will never use them again and will warn others to be wary when placing an order with them as well”

Helpful Report

Posted 4 years ago

“NEVER pay for assemble service. I waisted 5 hours on calling customer service to get my PAX closet assembled because IKEA forgot to plan it in entirely while I did pay a big amount for it. WORST SERVICE EVER!!! Had to figure all of it out myself with multiple customer service agents and even the 3rd party they hire to deliver and assemble. Asked for a refund of part of the amount and got offered a 20 euro giftcard. What a sham”

Helpful Report

Posted 4 years ago

“IKEA is not a company that can provide a reliable delivery service. Probably the worst company I have ever dealt with. Customer service is non existent, if you want to shop at ikea make sure you go to a store and buy off the shelf. Be prepared for disappointment if you do opt for delivery.”

Helpful Report

Posted 4 years ago

Ikea is rated 1.5 based on 1,616 reviews