Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,604 Reviews

11 %

of reviewers recommend Ikea

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Metrics

1.5

Based on 1,604 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Anonymous // 01/01/2019

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“Horrible customer experience. Won’t deliver. I have to pick up in Etobicoke - 2 hour drive each way. I ordered 24 hours ago and they’re saying my order won’t be ready til 6-8 pm tonight. I can’t drive after dark. I work every other day this week 8-5. I can only go today. They kept suggesting tomorrow at 3. They are incompetent, and do not listen. All I asked was for an exception where they had my order prepared by maybe 3pm. I didn’t ask for the world - I asked for a favour. Considering they won’t deliver to me, it’s the least they could do. I just was on the phone/on hold with them for almost two hours to come to NO conclusion. Guess I have to drive on the highway in the dark even though it’s dangerous for me”

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Posted 3 years ago

“ikea is the worse!!!! i ordered my malm desk 3 weeks ago and it still said processing... so i cancellation it except a refund then they emailed me and said my cancellation didn’t go through ??? so they won’t refund me. I won’t be buying from them again .”

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Posted 4 years ago

“Delivery of badly damaged items. Impossible to contact. Went through Martin Lewis resolver and still ignoring my messages 😠”

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Posted 4 years ago

“Ordered a desk, only half of it turns up. Called Ikea which took over 60 mins to get through to someone only to be told the earliest I could get the other half of the desk was over a month away! Then told to get a refund I had to take the desk half back to the store myself! This cost me over £30 in an Uber and I was only offered £20 compensation after another 60min wait for customer service. Awful company with no organisation!! Never order from Ikea! You will regret it!”

Helpful Report

Posted 4 years ago

“I have been trying to get customer service on the phone for over a month. It seems the automated phone always says they are experiencing high volume of calls then, regardless of how you opt through the phone tree, it just hangs up on you. It’s unbelievable. I used to think this was a good company. Very disappointed and will find the furniture I am seeking elsewhere.”

Helpful Report

Posted 4 years ago

“I am totally disgusted with IKEA. I wish I had read the reviews prior to placing my order. I placed it in the beginning of November to insure the items were delivered to me well before the Christmas rush. I was given a date of 4th Dec. for delivery which was perfect. The order arrived but with 13 items missing. I called immediately and after listing out the missing items I was told these would be dispatched from the Dublin shop on the Monday as they checked to insure they were in stock. I waited a week but when nothing arrived I called again. Seems the order had never processed so I had to go through same thing all over and was told it would now arrive 17 Dec. I took the day off work and waited but no delivery so I called to check and was told order had NOT been processed. I saw red at that point. The options were that they could process it AGAIN but could not guarantee a delivery by Christmas. Some items were toys as gifts so this was not acceptable. At that point I had enough of IKEA and all this messing about so I asked for a refund for all the missing items only to be told this would take 10 to 14 days. I work in mail order company and refunds only take 24 to 48 hours to show up in a customers account. They were very quick to charge my card for the full amount when the order was placed. At no point did I receive a notice that any of my order was out of stock and to see if I wanted a refund or to wait till they were available. There was no correspondence from the company once they had your money - it is the customer who has to keep trying to track down their order and sort out Ikea’s mistakes. This is not an acceptable way of doing business and I will never use them again and will warn others to be wary when placing an order with them as well”

Helpful Report

Posted 4 years ago

“NEVER pay for assemble service. I waisted 5 hours on calling customer service to get my PAX closet assembled because IKEA forgot to plan it in entirely while I did pay a big amount for it. WORST SERVICE EVER!!! Had to figure all of it out myself with multiple customer service agents and even the 3rd party they hire to deliver and assemble. Asked for a refund of part of the amount and got offered a 20 euro giftcard. What a sham”

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Posted 4 years ago

“IKEA is not a company that can provide a reliable delivery service. Probably the worst company I have ever dealt with. Customer service is non existent, if you want to shop at ikea make sure you go to a store and buy off the shelf. Be prepared for disappointment if you do opt for delivery.”

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Posted 4 years ago

“I bought £700 worth mattress in October today is December and company is not answering no money no item! I constantly recieve emails amd text to wait at home where I cancel my children school since delivery time 7-11 and my job. Howether it was error messages and item was not delivered. There is no way to contact IKEA they lines are closed last week I called and made a screenshot of me waiting on call for 1hiur 40minutes. I have applied to courts. I would not recommend IKEA delivery home!”

Ikea 1 star review on 14th December 2020

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Posted 4 years ago

“After not receiving half of my order I thought to myself, "not a problem, mistakes happen, I'll just give them a call". I've currently made and drunk a brew, put a wash on, wasted at least half an hour scrolling through Facebook and finally got to the point of taking to the internet to write reviews about the nonexistent customer services and equal nonexistent other half of my order... there are plenty of people looking for work at the moment ikea, maybe you could employ a few of them as call centre staff?? Needless to say that when I move house next year I won't be buying any of my new stuff from ikea!”

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Posted 4 years ago

“IKEA - failure to deliver. Email received on the actual day of confirmed delivery at 11.30am to say they cannot deliver! Out of stock!! Why aren't items reserved at the time the online order is placed? The item was most certainly in stock then. However, in the time between placing and paying for an order and the confirmation of the delivery date and actually delivering (around a week), they have run out of stock??! Why can't another store fulfill the order? I'm between two stores!! I have another order for next week! Will the same happen then? In addition, the delivery cost is far too much (£40). Other companies deliver for free, over a certain amount - value of order was just shy of £200. Waiting on the phone about 30 mins so far listening to Christmas songs (2020) waiting to get through to Customer Service. Want to know who to email to make a formal complaint to in writing. Why isn't this transparent on the website.”

Helpful Report

Posted 4 years ago

“Delivery and customer service are horrible. Ordered a sofa about a month ago, received an email a week later that it was shipped and the estimated delivery date was 10 days from that email. The estimated delivery date came and went without any update. Here it is more than a week past the estimated delivery date and no word. Attempted to call the customer service line, and the automated voice tells me they are experiencing a high volume of calls and then simply hangs up. No option to remain on the line or leave a call back number. I will never order anything else from IKEA.”

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Posted 4 years ago

“poor quality stuff dont last long and have fun bringing broken stuff back because 1/5 things dont work.”

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Posted 4 years ago

“Cannot buy online from a close (in location) store if their stock is "low". You have to drive to the store. (It's a 1-1/2 hour drive for me) Said they had item in stock but won't let me purchase online because "stock is low" (only had 7). Their phone service is terrible as well! This would have been my first purchase but I will be shopping elsewhere. NOT worth the aggravation!”

Helpful Report

Posted 4 years ago

“Very bad cuatomer service and non delivery Never using Ikea again, booked a delivery of 2 lengths of worktop. Specifically chose items that showed as being in stock for delivery. Delivery came and 1 bit missing. Called Ikea explaining I had kitchen fitters booked for the following day. Spoke with 'Christopher S' and was assured he had located a worktop and it would be delivered the following morning in time for my kitchen fitters. Received email confirmation confirming delivery of missing worktop for following day. Following say comes and no delivery, phoned back and told by 'Ian' that this was a mistake, despite being told delivery next day verbally and in email it will actually be in 3 days. No offer of covering costs just a pathetic 30 euro gesture for messing up. No way to email as Ikea customer service email is apparently not working and Ikea staff not able to transfer calls so no opportunity to speak with a manager. Order - 1145774644”

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Posted 4 years ago

“Having ordered a couple of sofas from Ikea in November I was alarmed when I read all the terrible reviews about missed deliveries, especially since my old sofas had been take away a couple of days before the new ones were due to be delivered. But I needn't have worried so wanted to post a positive review for some balance. Ikea did exactly what they promised to do: on the day that I placed my order I was given a delivery date and told that I would be contacted the day before with a delivery time window and, sure enough, I received a text and an email with a four-hour time slot for the next day. On the day of the delivery I was given a one hour time slot and then delivery took place within this hour. The delivery drivers were helpful, polite and cheerful. Everything went like clockwork. I'm really happy with the service and wouldn't hesitate to use it again. Indeed, I ordered garden furniture to be delivered in the summer and this all went smoothly too. So, it can go well.”

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Posted 4 years ago

“Pathetic is all I can day. They say they delivered all my items and only delivered 1. They not answering their phones apparantly because of high volume and their stupid email button doesn't even allow for you to send them emails. How convenient that after you order you can't get a hold of anyone!”

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Posted 4 years ago

“I placed an order on the 12th of November, they were suppose to deliver on the 21st of November and NEVER showed up. I called and they said I had to reschedule another delivery, but now I’m just wanting my refund and they just laugh and hang up the phone. Please don’t order anything from IKEA they have poor customer service and WON’T refund my money..”

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Posted 4 years ago

“Hi, I am trying to get some assistance and none of the channels is answering Extremely frustrated with IKEA service. I made a big order and paid extra to have express delivery. For my surprise, the products were delivered by taxi drivers that I had to help and one of the products were damaged, not their fault is just that they didn't have proper training and equipment to carry it properly. The second problem is that items of my order were not delivered and still with no estimation when it will be. No contact from IKEA about my missing products and I don't have any channel to complain to. I tried to call customer service several times, but after 15min on the phone, I give up. So, I am still waiting for my missing products and my delivery fee to be refunded as it was not delivered on the expected date. Guilherme”

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Posted 4 years ago

“Purchased pax wardrobes- had excellent service from Robyn in both the design and delivery. Very pleased and quality of item is great. Robyn was amazing in all our dealings with her so big thank you.”

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Posted 4 years ago

Ikea is rated 1.5 based on 1,604 reviews