Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,601 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

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Metrics

1.5

Based on 1,601 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th December 2023

Justyna Joanna Mantusz

Anonymous

Anonymous // 01/01/2019

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“Zero customer service. Called New Haven store customer service number several times and let it ring over 50 times - no answer! Called general number and was on hold with no answer for over 15 mins. An executive at Ikea or several need to go- they have squeezed customer service to a negative experience and don't realize their opportunity cost. At this rate, I give Ikea 5 years before they are out of business.”

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Posted 7 years ago

“We waited more than 1.5 hours to pick up furniture. Next time I'll just buy from another vendor that doesn't charge shipping”

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Posted 7 years ago

“If you live in Alaska don't believe a word they say about shipping time. They think we live in a third word country they will tell you one thing then you find they ship it by barge so three weeks min. Brandcruz.com this website is pretty new for me but still, they took only 2 weeks to arrive my furniture.”

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Posted 7 years ago

“I needed help with changing the details of an online purchase with IKEA. I tried calling their customer service number and was on hold for 30 minutes with no response. I then tried emailing them through their website 3 times and each time I got a note that something went wrong and that they did not receive my email. I then tried calling again and was put on hold for an absurd amount of time, again with no answer. I tried calling a third and fourth time the next day with the same awful results. I will never purchase anything from IKEA again and I would not recommend them to anyone else as IKEA is impossible to get in touch with.”

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Posted 7 years ago

“Have a delivery date before finalising the order was kept up to date by email and text and given a 1 hour delivery window. The product I bought was wooden crates which came flat packed but were excellent quality and so easy to make up”

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Posted 7 years ago

“I have more storage place for the bathroom”

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Posted 7 years ago

“I bought a wardrobe and another item from Ikea> I paid for the delivery. we set up a date for the delivery>they told me it would be delivered between 7 am to 1 pm. I stayed at home it did not arrive. I called them to see what is happening. They told me that they forgot to load it in the van and they will bring it tomorrow between 7 am and 1 pm. Surprisingly it did not arrive. I contacted them gain they told me that they had forgotten to schedule it with the delivery firm. IT was so frustrating. they told me they would bring it tomorrow morning the next day. Next day they rang me and told me that unfortunately, they can not deliver it this morning but they would definitely deliver it this afternoon. I waited the whole day but still, the good did not arrive. I called them again and they told me that they do not know what has happened to the good and they have to search for it and let me know. As a result of this, I have lost lots of time and money. Can I take them to court for compensation?”

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Posted 7 years ago

“Ikea were unrivalled for price and quality on products we ordered for a new home. The delivery time was great and was impressed with the no extra charge for sunday delivery and the delivery men brought the good which were very heavy into the desired room.”

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Posted 7 years ago

“I used to love IKEA. I won't shop there again. WORST customer service I've ever experienced. Can't get through to anyone over the phone, takes them forever to answer emails (and when they do, they keep it vague and unhelpful) and offered me a measly $30 refund due to shipping problems. They need to take a customer service class from Amazon or even Chik-fil-A for that matter...”

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Posted 7 years ago

“2 MATTRESSES IN 10 YEARS, HASSELBACK AND HAMNVIK. THE LATEX LAYER WILL GIVE UP AFTER A FEW MONTHS AND IKEA WILL TELL YOU IT IS NOT COVERED BY GUARANTEE. SO THE LAYER YOU SLEEP ON IS NOT COVERED!!!!!!!! UAUAL BIG BUSINESS PRACTICE OF PROMISES THAT WON'T BE DELIVERED. MY ADVISE IS TO AVOID ALL IKEA MATTRESSES.”

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Posted 7 years ago

“I ordered two chairs, a table and rug online for my son's apartment across country. Ikea said they were delivered . They were not. . Only the rug and table arrived. It is impossible to get in touch with Ikea, absolutely impossible. The email option on the website doesn't work; I waited for 30 minutes on the phone and then had to go to a meeting. The customer service is abominable. If you are in the UK you can get them using a chat function. Not here. My only option is to context the charge on my credit card bill.”

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Posted 7 years ago

“Online order delayed twice, order was delivered incorrectly. Impossible to get thru to customer service for online issues, average hold time is about 50 minutes and nobody ever answers. When speaking with someone in a different department they are helpful but you will always be transferred back to this same extension to where nobody answers. This is the worst customer service I have ever dealt with. You can not return the incorrect items to the store if they were purchased online---so what do I do with 5 tables I did not order, how do I get the items I did order if I can't speak to anybody. These issues start at the top of the company and management. I have waited on the phone for a total of 1 hour 45 minutes between 3 different calls with nobody answering. Once I get this corrected it will be the last purchase I make with Ikea and recommend not dealing with this company.”

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Posted 7 years ago

“Great products at great prices.”

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Posted 7 years ago

“Ikea furniture still reeks of chemical outgassing. After having the components for a week and airing them out both outside in the sun and in the garage on rainy days, it is still causing me headaches, burning in my mouth, throat, nose eyes and ears, and causing me to have asthma symptoms. This company is far from being ecologically sound.”

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Posted 7 years ago

“I bought a bedframe from Ikea and it has been an absolute nightmare. As I have read through a lot of these reviews I realize I am not alone, however, my frustration is heightened by the fact that I am currentlt 8 months pregnant with no supportive bed and have been sleeping on our sleeper sofa. I digress. From the beginning of this ordeal there have been nothing but problems. What started off to be a seemingly easy return is not a week and a half in without any unforeseeable resolution. Daisa was my CSR the first time I called and stated that I had two options. I could return the frame or schedule pickup. We live 2.5 hours from a store so pick up was most convenient. Daisa stated I would have my shipping labels the next day and I would get a phonecall from the pickup team to schedule. No problem. The next day came and nothing. I called IKEA back only to find out Daisa had scheduled FEDEX pickup for the slats but no pickup order was in for the bed itself. The next lady put that through. I got a call from STI the next day and said theyd be in town to pick up between 11 and 3. Told them my hubby doesnt get off work until 2. They said that wouldnt work EVEN THOUGH they said theyd be in town until 3. They called again with the same hours. Told them it wouldnt work. Called again this time with 12 to 4. I told thdm again after 230 pm. AGAIN THE SAID THAT WOULDNT WORK. Do you not provide weekend or late evening pickups for your customers?! I cant be given a refund unless IKEA has the actual piece of furniture. Its almost like they have purposely set it up this way to discourage people from returning their faulty merchandise. I will never buy anything from IKEA out of my pocket again. This has been the most aggravating and frustrating customer service experience ever.”

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Posted 7 years ago

“Item was stocked in the wrong area noticed based on the amount total that it seemed wrong after review of the receipt asked the cashier if I he could fix the problem and he stated that I had to sit in another line to return the item and then grab the correct item. After a 15 minute wait the return lady was extremely rude and she then said I can go grab the correct item and purchase not that any of the 6 other employees could grab it! Then upon return with thre correct item had to wait again since she was assisting another customer while I was gone for 3 minutes. When asked I expressed by discontent she said I should have "balled-out" the cashier that she was trying to help me!!! Didn't know that was customer service or help!!”

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Posted 7 years ago

“Worst customer service experience of my lifetime. They delivered the wrong sink, and after two weeks and 8 hours on the phone, I still don't have the right sink. What is worse, they won't tell me when I may get it.”

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Posted 7 years ago

“I was making this trip by myself and had a number of items. I bought a bag to carry the items to my car. My problem was with the cashier. She was not very friendly or helpful. It took me a few minutes to open the bag I had bought. Then the items were beyond my reach to put in my bag. She was ignoring me and ringing up the next person. The little bit it saves not to help the customer, is not worth it. Customer service should be number one priority. Also, I signed up for the "family card" and it wouldn't work at the kiosk. Didn't scan and kept saying my email and password were incorrect. Very frustrating store.”

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Posted 7 years ago

“Failed Delivery...Instead of setting up a new delivery date while thy have you on the phone they insist you call back to arrange...Well its been three days of trying to get to a live person to do this, first day on hold for 22 minutes Monday June 12th, then called back on Tuesday June 13th another 18 minutes and nothing...I am running a Renovation company, so not convenient to sit on phone, as I can't answer calls coming in...TODAY WEDNESDAY...I have been on the phone waiting for 47 minutes and STILL HOLDING ON WAITING....REALLY, this is INSANE CUSTOMER SERVICE...ALL to get a new Delivery date??????????????”

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Posted 7 years ago

“I am only giving one star because I have to in order to write something. I inquired with IKEA support over a month ago about purchasing new brackets for my King Size frame that I purchased from a family friend. During my move from house to house I lost the two brackets that hold up the main support of the bed, now I am sleeping on the mattress on the floor. When I go to look up the parts to order new ones I was asked if I new the part number, which since I bought from a second party no I did not. I was told I would receive a call from a rep within 5 -7 business days on 5/6/17, it is now 6/14/17 and I have heard nothing. I have since purchased a new bed and will no longer shop or deal with IKEA.”

Helpful Report

Posted 7 years ago

Ikea is rated 1.5 based on 1,601 reviews