Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,604 Reviews

11 %

of reviewers recommend Ikea

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Metrics

1.5

Based on 1,604 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Anonymous // 01/01/2019

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“Bought 2 shelves it’s been 6 weeks and I still haven’t received my the items I spent over $150.00 on . That is disgusting and horrible customer service. I called 3 times and nothing has been done.”

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Posted 5 years ago

“Very bad experience with IKEA delivery. I just bough a house in the new development area and they fail to deliver the package to my address. I have waited for them in my house for the package. They could not find my address and some one from their delivery team call me and I tested the instruction to them. After I tested them about the instruction and I keep waiting my package. Later on they call me and email me said they miss me when they attempted to make delivery. And ask for $39 re-delivery fee. Unbelievable. I have same day delivery from Febex and Costco. They all do not have any problems. I end up cancel my whole order and they still charge me the original $39 for shipping. I end up waste $39 and my time. Stay away from Ikea shipping.”

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Posted 5 years ago

“Disgusting delivery service which does not deliver making you have a wasted day! and it seems like a common practice buy ikea to not keep their word. Customer service is equally disgusting over the phone.”

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Posted 5 years ago

“5pm Labor Day weekend. Half registers closed. 30 people in each line. Never coming here again.”

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Posted 5 years ago

“I will never stop at IKEA again! Pick up 2 throw pillows, had to ask 3 different people how to find the checkout, finally got there only to be told the 2 throw pillows were "display items" so I could not purchase them. What a waste of 40 minutes of my life.”

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Posted 5 years ago

“Poor customer service. I received a damaged product and was unable to reach anyone in customer service or leave a call back number to address the issue. First and last time I ordered from Ikea!”

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Posted 5 years ago

“Had wonderful customer service at IKEA in Coventry, served by customer service assistant Saskia.She was very efficient with resolving the issue.”

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Posted 5 years ago

“absolutely the worst customer service. It seems that when they answer and then tell you that they have to transfer you to another department,and then no one answers. I wan on hold for 1 hr. 20 min before I gave up what a mess !!!!!”

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Posted 5 years ago

“Horrendous experience with IKEA France (and all online). Delivery didn't arrive. They acknowledged that it was 'lost' and under investigation and that funds (110 euros) would be refunded. It never was. Called three times - over an hour waiting each time. Unbelievable. Still not refunded. Not answered emails. THERE IS NO CUSTOMER SERVICE WHATSOEVER. DON'T EVEN TRY. Contacted HQ in Sweden even. Dismissive - told me to contact IKEA France. They just don't care. Thieves. Compare this to Amazon who will sort things out instantly (sorry, but it's true, no wonder they're so huge). Credit card company are pursuing case against them. That's all we can hope for.”

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Posted 5 years ago

“Customer service is terrible. Don't even try to call them. I was on hold for over 1.5 hours and gave up.”

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Posted 5 years ago

“Ordered glasses online. When they were delivered they were wrapped in a mile of waste of bubble wrap as they neglected to actually put any between the glasses so some ended up scratched and some smashed to smithereens. Was on hold after 3rd call for half an hour so tried messaging on Facebook. They asked to send pictures so I did. They wrote back and told me to send more pictures as they couldn't make out how many glasses had smashed- maybe because they had been reduced to a pile of glass rubble? Waste of money, time, and glass.”

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Posted 5 years ago

“If it was possible, I'd give zero stars. While our experience at IKEA was okay, the delivery service should not be used by anyone. We were told our delivery would be there on a Thursday. After waiting for eight hours, we were told it would be delivered on Saturday due to "mechanical issues." Come Saturday, we were informed that there were still "mechanical issues" so our delivery wouldn't be there for another week. We ended up canceling our order, and rented a cargo truck to drive back to the store ourselves. DO NOT believe that the delivery service will ever be on time. Save your time and money and bring it back yourselves.”

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Posted 5 years ago

“worst ever. I purchased my couch on August 1st 2019 and here it is August 22 and I am still waiting for the missing hardware. Customer service is terrible. Getting a live personal on the phone is near impossible. I will not buy another thing from IKEA”

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Posted 5 years ago

“Alright teacher friends! Definitely do not purchase from IKEA. They do the WORST business with schools and teachers. We purchased items OVER A MONTH AGO! A piece was missing on one, so we could not build it. NO REPLACEMENT PART WAS SENT! The second item was SO DAMAGED that it was returned to sender. WE STILL HAVE NOT SEEN ANYTHING IN OVER A MONTH! Not only that, but we have not been able to get ahold of ANYONE on the phone! IKEA has the WORST CUSTOMER SERVICE EVER!”

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Posted 5 years ago

“Used Ikea for the first time and drove 1hr to the store - it will be the last time. Ordered a sofa bed for family coming to stay and all seemed great with delivery of the sofa bed being before arrival of guests. The sales staff were helpful and allocated a delivery time. Got an email to say delivery okay only to wait and wait and wait and wait and wait and wait and wait and wait and wait and wait and so rang Ikea to see when we could expect the sofa bed to be told not going to be delivered today (as per order at the "agreed time" ) with no reason except it would not arrive today and don't know why agreed delivery date is not being met but tough luck! I ordered the sofa bed and paid for delivery on the agreed date but it seems Ikea are a company that Consumer Rights can be totally disregarded under the purchase agreement This is unacceptable. BAD SERVICE, BAD CUSTOMER SERVICE AND TOTAL LACK OF CONCERN. I guess Ikea is used to receiving many complaints that it is not phased and disinterested to be bothered with customer service and happily just give 'lip service'. They don't give a damn and don't care - their guarantees, their promises, their values - just words!”

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Posted 5 years ago

“IKEA Egypt At the top of the bad I was bought a table and a others furniture”

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Posted 5 years ago

“Purchased the Stoense rug 6 months ago the quality is excellent the only problem is there's a cresse that simply won't to go. 😠”

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Posted 5 years ago

“Ordered bedroom furniture online and delivered this morning. Took time off work to assemble but due to missing items in the delivery we are unable to build the furniture. Spoke to John a manger at Head Office customer services who apologised but said he could only offer the standard (minuscule and insulting) compensation for missing items to orders. Answers were robotic and unhelpful. IKEA has no interest in treating customers as humans or on a case by case basis and feel let down and very disappointed with their after sale care. I will not be using online order service ever again and asking friends and family to do the same.”

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Posted 5 years ago

“WORST STORE AND SERVICE EVER, IN STORE AND ONLINE! Today I went to the MD, College Park store and ordered 12 items worth almost $600. For some technical difficulties, my card was not working so the associate advised me to order online when I go home. After I came home, I was trying to order the items online and at the last step I was trying to choose the location for pickup at Woodbridge, VA but it said that the location is not taking online order. Then I chose the College Park location, where I was today, and it was telling me that they don't have one of the items available. How can that be possible if I was just there and they had all the items? I decided to call them and after staying on hold for 45 minutes, someone finally answered and she told me that she couldn't help and that she would transfer the line to the College Park location. But she hung up the phone.”

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Posted 5 years ago

“IKEA is not able to deliver their furniture! I place my order over $3,000 online and I lost my hope to see my furniture any time soon. They reschedule the delivery 4 times - I had to take off work and I really sounds ridiculous to my superior to tell him the same story but what should I do??? Their word now means nothing to me... totally unreliable!!! I made me cry today - I just wanted to give them a call and to reassure that my furniture are coming in TWO DAYS ... and I just got the answer that they will not make it and want to reschedule it for another day!!!... i can not believe it.”

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Posted 5 years ago

Ikea is rated 1.5 based on 1,604 reviews