Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,601 Reviews

11 %

of reviewers recommend Ikea

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1.5

Based on 1,601 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th December 2023

Justyna Joanna Mantusz

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ikea took my money, didn’t deliver, will not give me refund, as they don’t know where the goods are. Have complained to the ccpc.ie I am on the phone and chat for days going in circles, very simple give my money back, the goods were never delivered to me.”

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Posted 6 years ago

“The delivery was sent back even though we were home and didn't get any confirmation email or phone call that they were arriving.”

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Posted 6 years ago

“I ordered a nightstand and a lamp to go on it. Two weeks later the lamp shows up but no nightstand. They forgot the to ship the nightstand and will ship it soon. Hard to believe it will take close to a month to get a nightstand and a lamp.”

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Posted 6 years ago

“Bought a bed and nightstands from IKEA Frisco and I told the vender that need to be delivery on the second floor. Vendor said it is ok. The company that come to delivery refuse to delivery products on the second floor and Was very rude to me, so I told him to take back. I call IKEA right away to complain. They return the product value but charge me the delivery. Really bad experience. I do not recommend IKEA.”

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Posted 6 years ago

“We purchased a kitchen in November, to be delivered in December before the holidays. I specifically asked if having it delivered that close to Christmas would be a problem, and they assured me it wouldn't be. So we settled on a date of December 23rd, when we could be home to receive the order. I got an email with confirmation that it was being shipped, and a second saying my delivery window was between 12-4 pm. So far so good. Then... 4:45 rolls around and still no word on the delivery, so I call Ikea, and spend 51 minutes on the phone trying to find out where my kitchen is. They inform me that because of the crazy holiday traffic, the truck is delayed, and will give me a call when they're ten minutes out. I'm upset, but at least find comfort in the fact they'll be here soon. Then... 8 pm becomes 9 pm, and then 10 pm... and they clearly aren't coming. SO I call Ikea again on Saturday, spend another 30 minutes on the phone with them, to be told the shipment was "delayed" and I would need to reschedule. So a day after my order didn't arrive, my order is now scheduled to be here on Thursday the 28th. No word from Ikea OR the delivery company about my original missed delivery, this was all information I had to seek out on my own. I'm currently on hold with the delivery company to find out WHY it wasn't delivered, and they told me "well it says it was changed to Thursday the 28th." Which is correct, but only because NO ONE ARRIVED ON SATURDAY TO DELIVER MY ORDER. This whole process has been a joke, and I wouldn't recommend Ikea Home Delivery Service to anyone. Avoid it at all costs.”

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Posted 6 years ago

“I ordered an eGift Card online as a Christmas gift for my my daughter and son in law. They state on their website that: "All gift card and e-gift card purchases are subject to credit approval and a fraud verification process. It can sometimes take up to 24 hours from the time of purchase to review your order unless you specify a future delivery date. You will receive a confirmation email when your order has been sent". I have immediately received a confirmation email that my order has been sent, but after 72 hours, my daughter still did not receive her IKEA eGift Card. There is an IKEA pending transaction on my credit credit card statement though. I spent almost one hour on phone, on Christmas Eve, trying to solve the issue with IKEA customer support representatives and also with CashStar representative. They did not have a clue what happened with my order. The IKEA customer representative was very unprofessional and rude. He even argued with me and he questioned my integrity regarding the order! I am surprised and very disappointed with the IKEA eGiftCard service. This is unacceptable.”

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Posted 6 years ago

“We have done a couple IKEA kitchen remodels and they were lovely. However this current kitchen had a problem and it has been impossible to work with customer service. The people are unhelpful. It takes sometimes 45 minutes on hold to get through and then they say, "I have to put you on hold." They promise to email or call back and they don't. There "system" lacks notes. It is SHAMEFUL the way they treat their customers. I have NEVER experienced such poor service on a warrenty!”

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Posted 6 years ago

“Once I found the site to use and then finally place my order, everything went smoothly. Quite frustrating to find site then to work through site. Product arrives soon, let's hope”

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Posted 6 years ago

“Delivery cancelled 6 TIMES, product came broken and unusable. Spoke with customer service and managers several times, unsatisfactory resolution and horrible attitudes.”

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Posted 6 years ago

“YOUR DELIVERY DATE IS UNACCEPTABLE FOR ANY ORDER ONLINE VERY POOR SERVICE ZERO LOGISTICS KNOWLEDGE”

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Posted 6 years ago

“HORRIBLE HORRIBLE customer service. I ordered a gift card for xmas 2 weeks before xmas and in the email they said it’d take 1-3 business days for it to ship. A week after ordering (5 business days) I called and they said it has not been shipped due to the high number of cards people purchased and they couldnt even tell me the ETA or the estimated shipping time. She had no clue”

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Posted 6 years ago

“Delivery was due on the 17th Dec between 7-19, by 16.00 Ilooked on my phone to see where it was , and said delivered, eleven though it wasn't. I phoned numerous times , each time was told I'd get a phone call back. It never came. I'm still waiting for my delivery B”

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Posted 6 years ago

“I have purchased a Friheten sofa-bed for £429.00 + delivery service for £35 on the 7th of December and was supposed to be delivered on the 19th of December specifically because I work 6 days a week and I took my only day off on the 19th so that I am sure I will be home when the delivery arrives. However, I have checked online the delivery status in the morning and found out by myself that the delivery could not be made, so I called the number provided by Ikea to understand what was going on because I have been in the flat this whole time. I have been told that the driver came, tried to call me on my mobile number, but since he could not reach me he just left. Maybe I was in the bathroom, my battery may have died, the phone number may be wrong, but since they have my full address it is common sense to just try and ring the door, isn’t it? I have been waiting in the flat since 7am for the delivery to come but the driver could not even get off his van and try to ring my doorbell, moreover I also have a porter that takes care of the building and he specifically told me no one came to ring my door. Which is just ridiculous if he is just sitting in his truck and just trying to give me a call! Then the assistant trying to help me on the phone reached the hub the couch was sent from and the driver, but I was told that the delivery could not be made today because the driver said and I quote: “he is not willing to drive back here”. This is the most ridiculous and outrageous reason I have ever heard in my life. The driver could not even ring my door and now he is saying he is not willing to drive back here. So first of all, I do not care if he is willing or not, if he is far away, or if he has to work overtime but he does not decide when and how to make deliveries if he cannot do his job properly, I did not pay £35 delivery charge for nothing. The least he could do is come back here as his last delivery. On top of that, I have also arranged the collection of my old sofa by another company (which came and rang my door without trying to call me) so I have to stay in a flat without a couch to sit on. Now I have to wait until Friday for my next delivery and I have been given a 4 hour slot! But since I am working and already took my only day off I have for the week, I need to figure out something, which is really annoying. This is just VERY disappointing, I am FURIOUS at the delivery service and Ikea in general because they cannot even make a delivery and arrange it so that it comes today.”

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Posted 6 years ago

“Visited Milton Keynes branch. Wide range of products neatly displayed and well set out. Friendly and helpful staff. Will definitely visit again.”

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Posted 6 years ago

“The customer service was excellent.,ver quick through the tills. The restaurant food is so lovely, service with a smile is lovely too as are the cleaning staff very helpful. The toilets are always clean. The banisters on the stairs not so clean.”

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Posted 6 years ago

“I bought several items online. It took 12 days for it to be shipped and 16 days for delivery. Once it arrived, one of the two rugs was missing from the box. I checked the website and found the CS phone number, called it, and sat on the phone for 30 minutes before I finally gave up, ready to scream from listening to your incessant advertising pitches. YOUR CUSTOMER SERVICE sucks. I would add a screen print of the phone to prove the 30 minutes if there is an option on this review site.”

Ikea 1 star review on 12th December 2017

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Posted 6 years ago

“Bought a piece of furniture, 3 out of 4 doors were damaged. Called customer service to see if they would ship the replacemnts. Firstly waited 43 minutes for someone to deign to answer the phone! Then after all that elevator music and the same three messages repeatimg for ALL that time, I finally get someone who then tells me to take the defective pieces back to the store...which would be all very well if we didn't live a full two hours drive away!!! Their so called "customer service dept" must surely breach the trade descriptions act!! Absolutely appalling!”

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Posted 6 years ago

“Your level of customer service is unbelievably poor. I cannot even believe the wait time on hold to speak to a customer service problem when something is wrong. Also, the time it takes to get replacement parts is so long it's inexcusable!!”

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Posted 6 years ago

“IKEA IS A FRAUD! I paid for a sofa and its delivery, but did not receive anything. Customer service ignores my claims. They just stole my money. Never deal with IKEA!”

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Posted 6 years ago

“Delivered damaged items and didn't allow a flexible timeslot for the exchange. Terrible customer service. It took me almost one month to receive my order. 2 out of 3 items were damaged. Emailed but no response. Online chat staffs were like robots, acting cold and didn't even offer any apologies. After a week waiting for the exchange, the driver failed to deliver because he couldn't find a parking space. (?!) In the end I expressed how frustrating the whole process was, the lady responded it wasn't her fault so no use to express the complaint but just told her when I would like the next delivery to be arranged.(?!) I have wasted 3 full days waiting for their delivery because they don't allow any flexibility on timeslot, not for the 1st delivery, and not for the exchange for their damaged items. I've never had such a bad experience shopping online. First time shopping there and would be the last. They should re-educate their customer service team and improve this non sense system. Truly a time waste and not user friendly at all.”

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Posted 6 years ago

Ikea is rated 1.5 based on 1,601 reviews