Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

Company Reviews

Metrics

Info

About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always first class service from Interparcel.Queries always answered professionally and accurately. I had a delivery query recently relating to a consignment being delivered to Japan and was very happy with Rachael Smith's response. I will continue to use Interparcel as I find them very easy to work with and good value for money.”

Helpful Report

Posted 8 years ago

“Always get good prices online. Recent request was for a parcel to be collected and delivered to myself. Unfortunately I didn't know until collection was refused that the lady sending the parcel did not have a printer so was unable to stick the label on. I had to send to her via post and Stacey Kay kindly arranged recollection.”

Helpful Report

Posted 8 years ago

“Very satisfied with Interparcel's prices and service.”

Helpful Report

Posted 8 years ago

“I contacted you on your 0333 number this morning and would like to express my appreciation of Katy Hall that answered my call. She was very polite, articulate and helpful and explained what had happened to my parcel (Which was an address mistake by the Sender) Katy Hall is a credit to your company. Please would you let the relevant manager know. Thank you M Burns”

Helpful Report

Posted 8 years ago

“Customer services had emailed us confirming the parcel had been delivered, Rachael Smith from Interparcel was very helpful”

Helpful Report

Posted 8 years ago

“I had difficulties booking online, so called by phone in the end and have been helped immensely by Nicole Rowland who has sorted everything out for me and demonstrated great patience with me.”

Helpful Report

Posted 8 years ago

“Very quick to respond to question triple aaaaaa”

Helpful Report

Posted 8 years ago

“I have used Interparcel many many times and they have been faultless every time. The Interparcel branded service which uses UPS is great value for money. I recently had to use their customer services in regards to a PayPal query, and found it impressively quick. The advisor (Stacey McKay) was fantastic and resolved my issue much easier than I could have hoped for. Top service, thanks Interparcel!”

Helpful Report

Posted 8 years ago

“All I want from a courier is to get my packages to my destination on time and intact, just as I have sent them. Over the christmas period I had one parcel badly damaged, the other got "lost" (as in STOLEN) which cost me a lot of money, a lot of stress, disgruntled buyers and all I got from the online agent in return was worthless platitudes coupled with slow responses. I strongly object to paying an additional "insurance premium" for loss or damage, as in whose hands is the parcel in when it gets lost or damaged?? So far, Interparcel has been a refreshing change. Firstly, they use reputable quality couriers, not the cheap cowboys who couldn't care less whether packages get there whole or at all. Secondly, a collection was not made due to missing documents and I emailed Interparcel to ask for another collection ASAP to get the package on it's way without delay. Next working morning I got an email from Charlie Stocker in Customer Services informing me the colection would be made that day. Polite, courteous and efficient, just the way it should be. I won't be using the "cheap" couriers again and my first choice will always be Interparcel from now on.”

Helpful Report

Posted 8 years ago

“I needed to check the status on a parcel going to Europe as the tracking system had not updated in a few days. I spoke with Nicole Rowland who was very helpful and asked for several details about the particular package in question. She said she would check on the delivery and get back to me ASAP. The following morning I had a an email from Nicole explaining that the parcel had been held up at a port in Poland but that it had since cleared and was out for delivery that day. Very satisfied with customer service received.”

Helpful Report

Posted 8 years ago

“Booking a service online is simple and the prices are very competitive - excellent value overall. Yesterday (1/2/16) I received a courtesy e-mail from Rachael Smith confirming that a parcel I sent had been delivered. This was unexpected and a pleasant surprise as none of your competitors offer this level of service. It is the little touches like this that keep me coming back to your company and also the fact that you use decent courier services too. I would have no hesitation in recommending Interparcel to my family, friends and colleagues.”

Helpful Report

Posted 8 years ago

“Have used Interparcel a lot now, for years. UPS and Parcel Force and TNT. all with no problems. Great Customer Support from Becky Blythe. Will continue to use them. andrew”

Helpful Report

Posted 8 years ago

“Great customer service, Charlie (Stocker) let me know that my parcel was going to be delivered today. Would definitely recommend!”

Helpful Report

Posted 8 years ago

“Rachael gave me a rapid response and assisted me with the information and help I needed.”

Helpful Report

Posted 8 years ago

“I booked in 1 item twice due to the recipient messing me about due to ( might not be at home ) signed for delivery. in the end i sent bt Royal Mail signed for & if he isnt at home thats his problem. I contacted Interparcel twice to get the 2 bookings cancelled. On both occasions i had brilliant service from Stacey McKay & Louise Evison. Fast cancellation of the orders & refunded monies. These ladies are a credit to your company Roger Winter”

Helpful Report

Posted 8 years ago

“Sabrina handled my query about my consignment quickly and efficiently. She could not have been more helpful.”

Helpful Report

Posted 8 years ago

“My on-line query was dealt with very quickly, courteously and efficiently by Annelese. Excellent customer service.”

Helpful Report

Posted 8 years ago

“I have a small business that uses Interparcel on a semi regular basis..... and have always found them to be competitive and a very professional operation. I have never had reason to contact them before today, as everything sent via them was always delivered on time, but I had a query on a delivery, flagged by the recipient. I called the helpline number, spoke to a very helpful and professional lady , Nicole Rowland who resolved my query politely and promptly. In an age where it is almost impossible to speak to a 'real' person this experience has been a welcoming and refreshing change. Thank you”

Helpful Report

Posted 8 years ago

“Stacey McKay very helpful and successful in ensuring a parcel I had mis-addressed arrived at the correct destination. Thank you. Fiona”

Helpful Report

Posted 8 years ago

“Had some issues with sending my parcel overseas (a mistake on my part I think), after a brief conversation with Sabrina on live chat she put my mind at ease and forwarded my queries to the correct people. Thanks a lot!”

Helpful Report

Posted 8 years ago

Interparcel is rated 4.5 based on 9,913 reviews