Intoxalock Reviews

Name: Intoxalock
Rating: 1.21

1.2 Rating 288 Reviews

5 %

of reviewers recommend Intoxalock

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Metrics

1.2

Based on 288 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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(888) 283-5899

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Intoxalock 1 star review on 19th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing but problems from day one!”

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Posted 2 weeks ago

“Esther Calvert what does smoking have to do with a IID that reads your BAC ? I like the rest of the customers have had nothing but Intox A LOT headaches !”

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Posted 2 weeks ago

“Terrible customer service. Company is a bunch of crooks I've had multiple problems that were on the Intoxalock company due to the device being faulty and had to pay multiple times.”

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Posted 2 weeks ago

“Hard to know where to start. My daughter is a current Intoxalock customer from April 2024 until April 2025. Customer service is nonexistent, even worse, disengaged and uncaring—not interested in problem solving in the least. My daughter found herself stranded with her car in lock-out mode. After initially telling us it would be no problem for her to move out of state for her job (with court and probation approval of course)—they refused to authorize recalibration of her car when she presented on schedule. CA DMV and the court system assure us we’re in compliance, and referred us to Intoxalock to address—and they were utterly unresponsive. Phil West State Specialist (888)288-7884 Ext: 515 was super helpful until we signed on—and he was very interested in us leaving a positive review on TrustPilot… but once we did—he checked out. We’re in a bind now—and Intoxalock refuses to assist in any way—“not their problem”. Don’t make the mistake we did—choose a different company for an Ignition Interlock Device. This is too important of an issue to leave to a company like Intoxalock.”

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Posted 2 weeks ago

“The company reached out to me when I had problem. They we're willing to listen and corrected my problem immediately. I receive constant updates on how to use the unit through winter time and make life easier”

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Posted 2 weeks ago

“One word horrible all they want is more and more money. They messed up my DL was suspended and they will not even reimburse me for there mistake. HORRIBLE”

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Posted 2 weeks ago

“12/6/24) first IID had a bad relay. Shop installed it and then had to unistall it. 12/13/24) 2nd. IID had a bad harness. Again shop installed it, then had to uninstall it. Customer service is non-existent if you have not signed your lease. I spent 90 minutes getting transfer to 6 representatives the other day. How can I help you, bla bl bla. then you have to explain yourself again. Then oh! wrong department I will transfer you to the right person. 6 TIMES in 90 min's. WTH ! Google reveiws are @ 25 ALL 1 star reviews. My lease has $44.00 worth of non-disclosed hidden fee's, then what I was told when I became a customer. In addition- LEASE demands AUTO PAYMENTS and your bank name, routing & account number, plus your credit card information, so they can make withdrawns directly at anytime they want-without your approval. Lease is 20 pages of all sorts of hidden fees and legal jargain. Any white outs, or changes that you make on their lease is not accepted. My rates w insurance for damage, or thief is $6.00 p/m. My total is $147.25 p/m for six months. Installation in the North Bay, CA is $345.00. My lease started on 12/6/24 and I have spent two seprate days with my car at the shop and as today 12/14/24, again the IntoxA HEADACHE IID needs replacement parts, or a new unit.”

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Posted 3 weeks ago

“If you want to go with the worst company on the market these are your guys. First expect to pay lockout fees even after declaring that maintenance will be done. Second expect very long call times no one ever picks up the phone and when they do they are totally lost. I’ve been dealing with this company for a year and it’s literally the worst. They will charge you for every thing even if it’s something out of your control. Did I mention how bad the customer service is 1/10”

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Posted 3 weeks ago

“MISERABLE excuse for a company. I’ve had 4 batteries already all keep draining. My current is 1 week old today and is already dying. I called and they said they can’t do anything to help. After I’ve paid them how much money. Do not even consider using them. Horrible company.”

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Posted 3 weeks ago

“The worst experience ever keep getting locked out they don’t give you answers on the issues I have to get an extra device for my battery dying I have to pay 75 fees plus the shop 25 dollars every time it goes on lock out and they say they will reimburse the money but still charge stay away from this company is a money trap and you’ll continue paying haven’t even blown a positive on this device yet In their eyes there is a violation for everything”

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Posted 3 weeks ago

“Nothing more than a nightmare dealing with customer service. I'll take care of you-yea right. Spent 5-10 min's explaining your situation, than I am not the right person-please wait while I transfer you. Today I am on my 5th transfer within 35 min's. Yesterday 6 repersentives over 90 min's. 12/1/24 sign up for their IID. 12/4/24 dropped my car off at the shop @ 9am. p/u car @ 5pm. Shop was able to install the device but bc it was defective had to uninstall it. 12/11/24 I was ready to bring in my car to the shop but the 2nd IID was missing parts. 90 min's I spent on the phone yesterday. ALL B.S. Same run-around, I am getting today-waiting for the 6th person that I am transfer to same old BS- I am not the right person. Transfer me to the 7th person - please leave a voice message. Intoxalock is a TOXAHEADACHE. My lease started on the 12/6/24 and the IID isn't even installed yea, my bal is $113.53 ! The hidden fees' are crazy- my lease states $147.25 p/m when I was told $106.00 p/m. Intoxa-Headache could care less- They know that you need the IID unit to drive and you're already stress out with legal fees, Driving Driving School cost, Insurance DUI cost, etc..basically Intoxa H/A knows that you're stuck btw a rock & a hardplace and they take advantage of you.”

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Posted 3 weeks ago

“Interlock customer beware. (This is not a review for the shop that placed the device, the shop and mechanics were very helpful and kind. This is an Intoxalock review.) I went with this company because my attorney had a coupon for them, and I thought they were less expensive. After this experience, my attorney is no longer recommending this company, and I deeply regret giving them my business. 1. The price they quote monthly is false. They charge bi-weekly, not twice a month, so this means extra payments. They also charge random fees for things that are not used. This makes them the most expensive company out of all of the options I had. 2. The hold time can easily be 30-40 minutes, and many times, they will hang up on you once they're finally on the line. It is very difficult to talk to a real person. I always had to pretend I had a lockout just to get someone on the phone. 3. Once they're on the phone, their Indian accent is so thick that they're almost impossible to understand. The company also said they do not have the ability to transfer calls and do not have supervisors. So, if you can't understand them, you have to start the process all over again. 4. The Intoxalock workers will lie to you. They will tell you they're waiving fees, but then they charge the fees anyways. They will tell you that they can troubleshoot from their department, but then they will tell you they don't have that capability. They will tell you they made notes to your account for the next person to be able to help more effectivity, but then the next person will say there are no notes. 5. The interlock device started to have problems and they refused to fix the device and instead charged multiple lockout fees. The device would stay active long after my car was off and then go off randomly and that would cause a lockout. The volume stopped working and the device had to be monitored by sight. 6. When it was time to remove the device, they stated it was 60 dollars plus the 200 to take it out. They then charged another 340 dollars for random fees. 7. Worst of all for me was that the Intoxalock workers seem to have no compassion or willingness to help when something did go wrong. They were rude and would not help when things went wrong. There is no one you can talk to if you have a problem. There is no recourse when something goes wrong. There isn't a person you can go and see. You are completely in their mercy, and that is not something this company has.”

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Posted 3 weeks ago

“Gave me a false lockout called they were supposed to clear didn’t, got locked out and my car hasn’t been the same since. It’s in lockout mode whenever it feels like it and they will try and tell you it’s the car but nothing was wrong with my car until they put it in and customer service is the worse. This whole thing is a racket🤷🏿‍♂️”

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Posted 3 weeks ago

“They are the worse ever! My husband had his interlock for the whole time he was required and they’re acting stupid saying DOL won’t accept the compliance certicate but DOL says they’re just giving us the run around, seriously DO NOT US THIS COMPANY, they suck 💯 and I’ve said it to them many times”

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Posted 3 weeks ago

“Keep charging me for a lock out 75$. Worse company to have interlock through”

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Posted 3 weeks ago

“Customer service is lousy. Called for a switch got authorization service center got work order, I received work order via email in vehicle and all set. Trying to register the review keeps saying they haven’t received info from intoxalock. Call intoxalock to see what the problem is and they say never got approval. HOW DID REPAIR SHOP ABLE TO INSTALL???!!! THEY CERTAINLY CHARGED AND OVER CHARGED. AND KEEP CHARGING NOW CALIBRATION IS DUE”

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Posted 3 weeks ago

“This company lies. They tell you one thing on the phone and report something different to the state so that the state makes you keep it in longer. They just want to hold you hostage and steal your money. Do not use this company. There are other options!!”

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Posted 4 weeks ago

“Car brooke down, need to get serviced, Intoxalock dealer said could not unhook without po from them. Could not get a live person on the phone for days. My car is tied up. Going to cancel their service.”

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Posted 4 weeks ago

“This machine messed up my alternator”

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Posted 4 weeks ago

“Horrible customer service, the device is huge and archaic. I feel incredibly unsafe every time I have to drive my car with this device in. It has almost caused so many accidents bc of how difficult it is to use and accept your sample. DO NOT USE THIS COMPANY!!!!!!!!! And you will be on hold for over an hour every time you have to call in for help with anything. Worst company ever.”

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Posted 4 weeks ago

Intoxalock is rated 1.2 based on 288 reviews