Intoxalock Reviews

Name: Intoxalock
Rating: 1.20

1.2 Rating 216 Reviews

5 %

of reviewers recommend Intoxalock

Company Reviews

Questions

Metrics

1.2

Based on 216 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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(888) 283-5899

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Intoxalock 4 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Intoxalock is no different than any other ignition device company. I had zero issues ( other than needing to charge my battery, and they ALL do that. ) I did have the JUG-or-NOT cover cup to hide it tho . Made the whole experience kinda unnoticeable.. The device situation sucked but the jug helped me not be noticed by other drivers ...”

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Posted 2 weeks ago

“ABSOLUTELY DO NOT USE THIS COMPANY. YOUR BETTER OF WALKING GOT A FAULTLY SYSTEM INSTALLED 2 VEHICLES LATER IM DRIVING ON THE FREEWAY IN 2023 LINCOLN NAVIGATOR WITH 20K MILES AND I GET AN ERROR CODE AND MY CAR SHUTS DOWN. NO STEERING NO BRAKES. HACE THE CAR TOWED TO CAR TOYS AND 1 WEEK LATER THOUGH CAR TOYS SAYS THE SYSTEM IS FAULT INTOXILOCK SAYS ITS NOT PULLING THIS OUT OF MY CAR. WORSE COMPANY ON THE PLANET THE WILL BE GOING OUT OF BUSINESS SOON GO WITH LIFE SAVOR”

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Posted 2 weeks ago

“Lousy customer service. Worst I ever experienced in my 67 years of life Find some other company to work with. I had options with number of stars to rate them, 1 is as low as I could go, would have given them a negative 10 if it were possible.”

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Posted 2 weeks ago

“It is the worst business ever one of their supposedly employees is using my address as a business and when I tried to call them they have no explanation they are horrible company and still have not answered my question they're using fragile addresses because”

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Posted 2 weeks ago

“RUN worst company ever they are rude and run scams by telling you anything to get you to sign up then when there is a problem they tell you manager and supervisor don’t use phones so no way to file an complaint with them Kyle is an con man and Kimberly is damage control by telling you nothing you can do”

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Posted 2 weeks ago

“The most incompetent company in the world. Non stop problems and money making schemes. False missed tests, they lie about reporting data. This company needs to be sued and shut down.”

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Posted 2 weeks ago

“1. Customer Service is HORRIBLE! No one picks up the phones. 2. The service/system is never correct and always wants to charge extra for no reason. We had payments paid already and the Intoxalock system says we owe money when we don't. 3. Intoxalock reviews... sounds like the company is not fixing everyone's issues if Intoxalock has a 1-star rating.”

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Posted 2 weeks ago

“Intoxalock charged my credit for a device I sent back to them. I was in a car accident and was only able to retrieve the hand held device and they charged me after I sent it in. They stopped calling me after about the time they would have received it and flagged my credit”

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Posted 3 weeks ago

“I’m literally in tears right now. I’ve had Intoxalock about 3 years now. Nearly 10 months didn’t count because my driver license was suspended because I couldn’t afford my insurance so I choose not to drive but kept the Intoxalock installed. Nobody told me this time didn’t help. Anyways doing a little better financially now and have been able to pay for six months at a time so I can afford the intoxilock device. I’ve gotten three lockouts since I’ve had it this last time. I’ve been sick for 2 days went to have my blood drawn and then to the pharmacy. On the way I had to provide 4-5 samples each displaying .005 and then .025 everything but all zeroes and then it stopped l. After the pharmacy went to Walmart came out and I’m in another lockout. I call the company and they barely speak English so it’s hard to communicate but they r no help. They won’t refund anything. I asked to be transferred, can’t be transferred. Asked for a new device because obviously it’s defective and nothing. I cannot afford to keep paying these people but I have to drive. And I do not drink at all anymore and haven’t for years. I’m looking into switching companies the Dot says it can be done just have to do it on the same day to avoid a lapse in coverage.”

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Posted 3 weeks ago

“Bad they take advantage of people ready in a horrible situation it's all about money”

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Posted 3 weeks ago

“Caught my DUI in 2012, had this device put in my car for the 1st time in 2016 by THEIR mechanic, paid them for 10 months of what was supposed to be a year long term and just when I thought i was getting close to a year, they told me the 10 months didn't count because I "didn't sign the equipment lease". The equipment ruined my vehicle with electrical issues and I had to buy numerous batteries due to the machine draining my battery so many times that I lost count. My 2nd time trying to work with them and having this machine in my car, for the same 2012 DUI, was from 2020 - Present!.. My lease was initially signed, but everytime I get an Eligibility Date for Removal, they make me sign a new "lease" or they will refuse to take my payment for Unlock/Calibration etc., forcing me to miss work and become more in debt. My Removal Eligibility Date has been pushed back by months, so many times, again I've lost count, but every time I'm going through a hardship and cant afford to pay, my car ends up down and I miss work. Already struggling to pay rent/bills, take care of my kids and make it to work, Intoxalock has refused take payment unless a new lease was signed, pushed my eligibility date back everytime my time is up, usually if I can't pay so my car would be down and in Lockout for weeks at a time, a few times, months. I get penalized by Intoxalock over and over for being poor, Im on a government program to afford a place to live and receive government assistance. I wasn't on any of these programs, in need of help until this 2nd time having the Intoxalock device in my vehicle (20' - 24'). More importantly, I've learned my lesson and am thankful for what the Judge sentenced me, because now I know better. But that was over 10 years ago and if anything drives me to need a drink, it's this abusive company taking all of my money, subject to have my right to travel taken away from me if I can't pay, when I don't have it. And then keeping me in this system and taking away from me and my children, LITERALLY. I have had the State Representative's Office in contact with Intoxalock on my behalf for a while now and without them finally letting me off of this machine, I think I have some people in my corner who understand and see what has been going on all these years. The Judge only sentenced me to have this machine in for a year, I haven't caught any new charges involving drinking, haven't been in any accidents and am thankful for Intoxalock making me realize with this machine, that even a little bit is too much, when it comes to drinking and driving. But to have me on it this long and refusing to let me go and continuously denying me account information when I owe, stopping me from making it to work and to my kids because I owe, etc .. for so long now. It's wrong! My State Representative's Office and I have a new point of contact, but at this point I'm tired of being bullied by the people and operators at Intoxalock, that I'm afraid to take the call because they might trick me again. My most recent Removal Eligibility Date was 9/9/24, before that July, 2024, before that, Oct., 2023 and so on and so on, i have my right to receive an actual license from the DMV, but Intoxalock still chooses to financially lynch me, instead of realizing my time is up. I am a 36 year old Native American/Black Father of 4 and I'm struggling to do for my family because I can't afford to pay Intoxalock in order to work consistently while waiting check to check, when i pay them weekly, for years. If I owe them they won't give me info on my account but when they want me to sign a "new Lease", they won't accept payment to get out of Lockout to drive.... This is cowardous, torturous, treasonous & tyrannous. I will be looking for more safe, yet public places to be heard!”

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Posted 3 weeks ago

“Intoxalock got my friend’s birthday wrong on the California DMV 902 form. I am rating their ability to fix this at one star because you don’t have a no stars rating. It’s been a week and have promised three times to send it and my friend is still waiting. Terrible customer service! They should rename their Customer Service department “Customer Disservice.”

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Posted 3 weeks ago

“I think this company sucks balls. When I had it on my 2005 toyota Prius. it constantly killed my battery and I was charged $50 by intoxalock for violation. I was like wtf!!!! They said I had to drive my car everyday. I said why? Oh we need to know where the vehicle is located. I was like uhh it's at my house...you have my address and a ghp on my car so you know where it's at. I could go on and on”

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Posted 3 weeks ago

“This company is a nightmare to work with. If you have a choice to have this device or not drive, don't drive. Heck, maybe get a bicycle. This company will find every reason they can to drain your time, money, and energy. First of all, getting the device installed and the time started is an almost impossible task. If the stars aligned enough to actually be blessed enough to actually talk to a person, you will most likely be told " we will send you an email" or " we are waiting for paperwork" when no one from the company will actually send the paperwork. The only way to get any progress is to talk to your state representative or write a bad review. My partner is the one who needed the machine installed. I had the machine installed in my vehicle trying to help. We had to have the machine in and were paying for it for 2 months before his time actually started. My vehicle started to have problems shortly after his time started. It would be fixed for a month then start to have problems and be taken for a few weeks and we'd get it back for a few weeks before sending back to the shop. 5 months after his time started, my vehicle broke down for the final time. It has not worked since. 2 different mechanics gave up on it. The company says there is NO WAY that their machine is responsible however at this point almost everything that can be replaced has been replaced on my vehicle. The only consistent factor has been the interlock. I have talked to other people who have experience with this company. One has the same maker and year as my vehicle. They had the EXACT SAME ISSUE. The mechanic who installed the machine was so fed up with my vehicle that he dropped it off with the battery dead. Knowing my partner's time would most likey pause, we would have to get it towed back to his shop to pay him $30 for calibration fee plus $75 to the intoxalock company. And thats only for a month calibration. I have not had a vehicle for 7 months and my partner's time was supposed to be over in the beginning of this month. However getting a hold of anyone from this company is almost impossible. He has been hung up on more than actually talking to an intoxalock representative. He was trying to get his declaration of compliance signed however they are refusing to sign it because our vehicle has been off. As soon as we realized that our vehicle was not gonna be running again, my partner tried to call intoxalock to let them know what was happening. Several emails send, all were IGNORED. Several calls were made, all were IGNORED!! The only time he was called back was after he wrote a review talking about his experience. That helped a bit but the guy who was calling him was more interested in him taking down the review. Now this company is trying to get him to get another vehicle to install the machine in and extending his time another 5 MONTHS because he " did not comply with the whole" even though he has been still paying them money this entire time and can't even use the vehicle he is paying to have the machine in! He has not missed a payment but still to this company " he hasn't been complying enough" at this point he is paying to not drive and not have his license even though he has busted his butt and has complying the ENTIRE TIME. We went from no debt to in debt in the year span we have been working with this company . This company is strictly interested in making money, they do not care about the people, their situation, nothing. It is a money drain that will keep going and somehow it's all legal. Every time I think we are so close to being done and my partner is able to have his license back,BAM! A HIDDEN FEE FOR UNSEEN EXTENTION OR BAM! YOUR VEHICLE WILL STOP WORKING AND YOU WILL BE GASLIT AS HELL IF YOU SUGGEST ITS THE MACHINE! MY PARTNER HAS FULLY COMPLIED WITH EVERYTHING THAT WAS ASKED OF HIM AND ITS STILL NOT ENOUGH?! HE PUT IN HIS TIME! DO NOT WORK WITH THIS COMPANY! IT IS NOT WORK THE MONEY AND HEADACHE THAT COMES WITH IT!”

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Posted 3 weeks ago

“Do not do not I repeat again do not ever go with this company because they lie and lie to you and there service is horrible they hang up on you and make excuse, it is nearly impossible to talk to live person once you sign up with them and they Constantly change the check update or calibration day. And there excuses that the court requested it And I talked to the court if there was true and they say they do no such thing.”

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Posted 4 weeks ago

“I’ve had their equipment in my vehicle for less than two weeks and I have had to have my vehicle towed to have it swapped out once already and they are changing it out again. This has caused me to miss a flight and be late to work. It has worked properly 3 times!!! Customer service hold time is ridiculous and they don’t speak English, if I could give less than 1 star I would”

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Posted 4 weeks ago

“Absolutely terrible, multiple electrical issues since installed. The customer service reps have outright lied changing what they claim countdown timers are. I received a lockout for "missing a sample" when I called back to dispute it, the second man stated two different times stamps than the first man...the second being longer than 5mins so the lockout was "valid" The first guy told me the gap or requesting & my providing was only 2mins and insisted the countdown timer was always two mins, when in fact it has always been 5mins for the whole year I've had the device.”

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Posted 4 weeks ago

“DO NOT EVER USE INTOXALOCK!! they will over charge for everything, you can never get any questions answered because all the people that take the calls are out of the country and they either lie to get off the phone or you can’t understand a word they say! They’ve charged my cards double what I owed multiple times, save yourself the trouble and go anywhere else!”

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Posted 4 weeks ago

“Terrible company. All they want is money and don’t even care about helping someone or giving you a break. You would think they would help out if you’re having trouble but the pretty much tell you you are sh*t out of luck ! Don’t use this device”

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Posted 4 weeks ago

“What didn’t go wrong! They claim there is no such thing as a false “failed” but most definitely is! So let’s just say the machine is messed up, they don’t want to replace it. Says calibration due on the 2nd drive to get it done now all of a sudden it says the 25th ok cool. Well it’s the 10th and it says 6 days until calibration due.. now my math isn’t the greatest but I’m pretty sure that isn’t the 25th. Call to speak with someone LETS NOT EVEN GO THERE BC THATS AWFUL CANT UNDERSTAND THEM THEN THEY GET IRRITATED WITH YOU, THEN it says press pound, so you do “you did not make a selection you will now be disconnected” and it hangs up after it took you ten minutes to try to get to a representative! It’s been nothing but absolute troubles from the start!”

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Posted 1 month ago

Intoxalock is rated 1.2 based on 216 reviews