ipostparcels Reviews

Name: ipostparcels
Rating: 1.55

1.6 Rating 2,498 Reviews

0 %

of reviewers recommend ipostparcels

Company Reviews

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1.6

Based on 2,498 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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ipostparcels 1 star review on 12th January 2018

Mike

ipostparcels 1 star review on 8th January 2018

Anonymous

ipostparcels 1 star review on 22nd December 2017

Anonymous

Anonymous // 01/01/2019

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“Turned up 2 hours after stated time slot in e-mail”

Helpful Report

Posted 9 years ago

“Collections do not seem to factor in UK Mails repertoire. 21 days for them to collect an item and deliver it back is in my opinion extremely poor. In fact in anyones opinion really. Communication needs to be addressed too between departments and also re-training of customer service on taking ownership of the issues!”

Helpful Report

Posted 9 years ago

“I have a small online business and use Ipost to send out many of my packages. Over the past three weeks i have had to open no less than 16 Contact Us form cases due to issues with delivery and non collection. This has caused my poor customer feedback and affected the reputation of my business. I would seriously advise against using Ipost if you have a business of your own. Unfortunately these delivery companies are an extension of our business when we use them so when things go wrong we look just as bad as they do. I think ill be taking my business elsewhere, i advise you to do the same.”

Helpful Report

Posted 9 years ago

“Horrible service, arranged for 3 packages to be collected on a Tuesday for next day delivery. Packages were not collected until the Thursday and then sat in the delivery warehouses for 5 days without even a delivery attempt. Had to contact Ipost using their Email contact forms because there is no phone number. All the 5 star reviews on here are fake. Beware, Ipost a cheap for a reason! UK Mail are Ipost so UK mail customers get the main service and Ipost customers get the dregs and leftovers, dont expect good things from this company because you wont get it.”

Helpful Report

Posted 9 years ago

“Despite requesting online delayed delivery until Monday of next week, the first item was delivered as per the original schedule. Then 2 further parcels delivered whilst we were away. All 3 parcels left outside. Luckily, they were still there when we arrived home today. Frankly, I think your company is irresponsible and I would certainly not recommend ipost parcels to anyone.”

Helpful Report

Posted 9 years ago

“on two occasions I have been told that parcels have been delivered when they had not. No note and no explanation. Impossible to get through on phone Sent an email Received an acknowledgement that case was opened and then 3 minutes later another e mail saying the case was closed. Phones UNDERSTAFFED e mails NONSENSE LONG WAY TO GO BEFORE THEY CAN BE TRUSTED RECOMMENDATION ONLY USE THEM IF YOU CAN INSURE YOUR CONSIGNMENT IN SOME WAY”

Helpful Report

Posted 9 years ago

“My parcel looked like it had been opened, luckily everything was still inside”

Helpful Report

Posted 9 years ago

“The box was undone. Gaffer tape had been removed and I was unsure if all the items were there. Had to check with sender how it had been sent.”

Helpful Report

Posted 9 years ago

“My parcel had been squashed despite being well wrapped and the goods inside were damaged. The damage to the box was more than obvious but no note was left by the delivery driver. Very poor service.”

Helpful Report

Posted 9 years ago

“Very poor service u can it would be delivered next day and when I ring u I get told I would defo have it 2 days after then ring me 2 say it would be 3 days after so I would not use you any more”

Helpful Report

Posted 9 years ago

“Overall the service was good. But we did receive the parcel one day late. But i would use the service again. Rob Smith”

Helpful Report

Posted 9 years ago

“OVER 2 MONTHS AND STILL NOTHING! I HAVE CONTACTED 4 TIMES AND STILL NO REPLY ABOUT THE VOUCHER CODES I AM OWED. IVE SPENT OVER £100 IN A MONTH AND I AM OWED PRE-PAID TOP UP REWARDS IT DOESNT MATTER HOW GREAT OR SMALL THE REWARD IS FOR TOPPING UP CERTAIN AMOUNTS BUT DO NOT ADVERTISE THAT YOU REWARD CUSTOMERS THAT YOU DO IF YOU CANT STICK TO IT! REALLY ANNOYED”

Helpful Report

Posted 9 years ago

“Everything was fine with delivery, kept up to date etc. only downside was I wasn't in when the parcel arrived. Instead of keeping it safe for me to pick up, my parcel with a value of over £1000 was left on my doorstep. Other than that the service was fine.”

Helpful Report

Posted 9 years ago

“Worst delivery company ever, waited two days for them to pick up a next day parcel, notes on the website said they were unable to locate my address??? What the hell, this is a world wide delivery company and they cant locate a domestic house address? Id think twice about using these again!”

Helpful Report

Posted 9 years ago

“The delivery was great and left in the correct place.as I was out, well done However the collection was totally unexceptionable I had paid for the collection between 8am and 1pm and it was not collected till16:35 which meant my client had to wait in I have been in contact case number CC218DB5. but Have heard nothing not even an apology Julie Hickey”

Helpful Report

Posted 9 years ago

“Took twice as long to deliver and never returned promised calls for information despite me ringing several times and waiting 20 minutes each to speak to a human, appalling service.”

Helpful Report

Posted 9 years ago

“Absolutely useless delivery service.”

Helpful Report

Posted 9 years ago

“Booked and paid for next day collection and my parcel was not picked up. Couriers tried making out they had been but no one was in but my Customer was waiting all day and night and no card was received through their door. Customer Service non existent have to deal with UK Mail who are possibly the worst customer service I have come across. All phone calls at my expense, very un-helpful and couldn't be bothered to help me out. Nearly lost business through this but customer agreed to wait one more day. When they finally turned up it was 9.20pm even though it was supposed to be between 8.00am - 18.00. Not a reasonable time to be knocking on someone's door. Complained to ipostparcels but all they have done is close my complaint as the parcel has been delivered. No explanations or apologies..very poor and will not be using item again.”

Helpful Report

Posted 9 years ago

“I had a delivery from this company last week and the driver threw it over our gate, so i came home to a soggy cardboard box, thankfully the item wasn't broken. Yesterday the driver put my delivery inside the wheelie bin with all the rubbish. Absolutely disgusting service, if nobody is in why not leave it with a neighbour if they are to lazy to re-deliver.”

Helpful Report

Posted 9 years ago

“The driver rang my doorbell and left, I was just by my front door so opened it in time to see him walking back to his can. He had just left my huge and heavy parcel in front of my door in plain view of the road and walked off not even waiting to see if someone was home. I called to him and asked him to come back and help me lift it into my house which he did, but with not much grace! I asked him why he had just buzzed the doorbell and walked off. He said it was company policy to leave In a safe place. I do not think leaving a HUGE parcel right in front door for all to see is a "safe place". I also think they should ring the doorbell and wait to see if anyone answers. The parcel would have attracted attention had I not been home (it would have been more sensible to leave with a neighbour) but your drivers should at least wait 20 seconds to see if the door will be answered. In this instance it's proof that he didn't even wait that long because he hadn't even got back to his van when I opened the door. I also asked him what company he worked for and he said UKMail whereas the van and parcel clearly said I post parcels.com My advice would be that you explain some basics to this particular driver. However the parcel waS delivered on the correct day and in the right time slot.”

Helpful Report

Posted 9 years ago

ipostparcels is rated 1.6 based on 2,498 reviews