“I placed an order for Christmas gifts for my children. When I picked up the first order I got the box opened and an important item was missing . I was told the only thing they could do is issue a refund. Order number 2023341412675410. The item missing was Therabouts Hooded puffer jacket, which was supposed to be a gift . I placed another order (2023350412969887). This item was supposed be ready for pick up that same day and I never received a phone call letting me know what was going on. I finally called and they told me it was being shipped from another store. Again this was a Christmas gift that I never received. That order was placed on December 16,2023 so it could be given as a Christmas gift. I’m now being told it will arrive at the store on the 29th and I can’t get a refund until then. I’m now out of money because I had to purchase it from another store. I was inconvenienced more than once and will never use JCPenney service’s again.”
“The customer service that I received from James at the return desk for online orders was not good. He told me that I could not return a coat because it didn't have the tag on it even though I had the receipt. The receipt have been taken off the code because it was supposed to be sent as a gift, but was the wrong size. Then I spoke with his supervisor Lisa who was less than friendly and not helpful as well. Finally I spoke with assistant store manager Meshelle, she was finally able to assist me properly. The selection in the store has gone down dramatically over the years. I used to rely on JCPenney's for their Ultra tall clothing. I can hardly find anymore tall clothes anymore. It seems as though they may be going out of business. The attitude of the employees and the selection says they may be near their end. So sad.”
“Last 3 times I have made purchases from JCPenny website, I have had to make returns and was not reimbursed the total amt of the return. First time(2 yrs ago) issue resolved after speaking with a supervisor. I had already had several conversations w/ cust service to no avail. 2nd time( this past summer), I again attempted to resolve via customer service. Finally filed dispute via PPal and they were able to get my refund credited back to me but a lot of time and trouble for me to get this resolved. 3rd time...placed 2 orders in Oct. Returned some items from each order and used JCPenney labels on return. One return order was credited back to me correctly, the other was never credited back. I have emails from Penneys that confirm they received the order and a f/u email that says "refund is on the way". This is from 11/7/23. Because that refund was never put back on credit card, I called cust service and was told it had been taken care of. It had not.
I am now again disputing via PPal and have finally been sent a check for some of, but not all of what I am owed. I do a lot of ordering on-line and have never had trouble with returns from any other merchant except Penneys. Due to these 3 back to back experiences I will never do business with Penneys again.”
“Pretty upset about the service received from this store. I purchased my little girl a pair of boots approximately 2 weeks ago and the shoe has popped loose near the toe. I contacted them via chat and was told I would have to take it to a store for return. I do not have this store locally. That is why I purchased online. Then she tells me it would also have to be in the store when exchanging and that I would have to have our boots in the original package. I'm sorry but I don't keep packaging after we open items. Who ever thought I would receive faulty products? I will never order from this store again and I have always loved JCP.”
“Your stores are awlful! Clothes on the floor. Not nicely placed on shelves.
A pig sty!!!!
I was in the kids dept. the underwear was scattered on the floor. Pkgs opened. Pkgs ripped opened and obviously looks like thing are being stolen.
Mr. Pieffer just be spinning in his grave.
I used to work there at Westfarms Mall store and we always kept our area clean and neat!
Your stores are a disgrace putting it lightly!!!!
Gee I wonder why a lot of the stores have closed!!!
Shameful! You should all be ashamed of yourselves!”
“The Manager at Parks Mall Penney’s isn’t a very nice guy. He’s condescending and rude. If you don’t like your job then don’t work with people. He has his say and walks away. It wouldn’t hurt to crack a smile. What ever happened to customer service? Penney’s is so expensive so to be treated so poorly is beyond me.”
“I ordered Christmas presents for the guys in my family and they shipped all of them to an address I lived at 8 years ago! I called to ask what happened… the correct address is on my account, which they confirmed, but they still refused to resend my order. I have no idea why they would send it there because I ordered gifts to my new address last year and got them so it was definitely an error on their end. I’ve never experienced something like this. I closed my account and will never shop there again.”
“Went online found what I wanted, ordered. sent some to my home but said I had to pick up one item in Pineville NC at Carolina Place Mall. No other options.
I pull up check in.......... someone else pulled in went in and came back out. At 30 min I go in and look for someone to help me.
Thanks to the guy in home goods/cooking ware he went to store room and found package.
Even when I was leaving it still showed no one was answering Curb Side Pickup.
Don't even say its because of Covid. Its because stores don't have customer service anymore. Brick and Mortor stores are not long for this life with service like this.”
“I never like saying anything negative about a business. But Jcpenney return policies for online order is ridiculous in some ways. I used a temporary debit card issue by the bank to make 2 orders. By time I got my orders I had received my permanent card. When I went to store to do a refund I couldn't get money back simply because the card I used had been terminated by bank. Why couldn't the money be put on my permanent debit card or given cash back. My bank paid them cash, otherwise they would have not sent the packages. There is some good things about the store. The one I go to have wonderful worker. Those in top office should realize these are critical times for many. 2 Timothy 3:1-5. I paid cash. I should be able to get cash back. They wont missed my little business. It's just fact. Don't know if I could make such rules. Not saying I won't buy from them anymore. Just that I am disappointed. And know that's whether it's business or personal love and concern should be a iron clad symbol.”
“Received window shade, shade did not match the room. Shade was returned and received and still have not been refunded by this company. I have called and
jcPenny continues to say my refund will be any day now. Had to dispute the charge. It has been over 20 days since they received the return. Will never shop there again.”
“My credit limit on my card was $250 and I make my payments faithfully every month and they dropped my credit to $110 and couldn’t give a good explanation all they said was I owed other credit cards lol 😂”
“I recently visited the SouthPoint store and luckily met Marlene Hughes. I just found her name so my review is tardy. I got to the store late because I found out close to closing time that we were getting unexpected guests and needed lots of bedding, etc. She made what could have been a stressful experience better by staying late to help me get everything I needed for our guests Thank you Ms, Hughes, sorry for the delayed review. Happy Holidays1”
“I think their customer service is horrible. I changed my address online when I moved. I made an online order to be delivered to me and they sent it to my old address even though I updated my info. They told me it will automatically default to an old address whenever I order unless I change it for each order. Now I'm out a lot of $”
“If only the clothes were as great as the candles.. The clothes are ridiculously old fashioned and out of date. Same with the shoes.
I took my son there to get a suit for a wedding. Absolutely nothing to choose from oak Park or Metcalf.
Kind of an overrated Kmart.. clothes are poor quality. Unfortunately because I love pennies but champion. Yeah not so much.”
“I ordered 3 sets of draperies from their website. They sent me a confirmation email. After a couple of days I went to their website to check for a tracking number. My order was listed as BACKORDED. I called their 800 number and spoke with a man who tried to garble his name. I asked him to repeat his name but he didn’t want to. I asked why I wasn’t notified that my item was on back order. I would never have purchased them if I had known they were out of stock I asked him to cancel my order. He said he could not cancel the order. I asked to speak to a supervisor. She didn’t want to cancel the order. After much back and forth she agreed to cancel the order but she said it would take between 8 and 10 days to credit my card with the amount for the draperies. Then she said that they just place a hold on my card for the amount. I couldn’t understand why they didn’t want to cancel the order for merchandise that they don’t have. Why even advertise items that you don’t have. She eventually hung up the phone on me as if I was wrong for requesting my money back and the order cancelled. I will never order from J CPenney again. False advertising and withholding funds is just wrong.”
