“Horrible company I ordered same item 3 times and everytime they sent the incorrect item, I will never do business with them , they made me pay for the item 3 times and refuse to upgrade the shipping to make up for the mistakes”
“I'm so disappointed JC Penny website seems to be out of commission Today December 15,2024! What on earth is going on? I'm reading Alot of complaints right now. Really frustrating, they are losing lots of customers.”
“Since Simons has taken over JCP the selection has gone down hill and his prices are out of site. I am sure this will be his last Christmas they will go under. We have bought all of our clothes from here not anymore.”
“I arrived at the jewelry counter at 8:30 p.m. and wanted to buy a black mesh Citizen watch. I wasn't shopping I was buying. After the girl ignored me for 10 minutes while talking with another associate she reluctantly walked to the watches without saying a word. I asked her if she knew the cost of the watch she said huh. Zero eye contact and a complete attitude. When I said it's obvious you don't have a little time to devote to me this evening, her response was what do you mean by that. Every time my wife and I come to the store it's the same thing. We have shopped at JCPenney since it was in the Audubon Shopping Center and haven't been back in a couple of years because of just this, we're done with this extremely poor establishment that has zero customer service. It's across the board no matter what department you're in except for Debbie in men's clothing. Always a smile and always Pleasant. Maybe Debbie should train the majority of your Associates. Such a shame it used to be the anchor of South Jersey.”
“I do not know for sure how many times you have tried to regroup, but it isn’t working. I wanted to make a purchase today but could not locate a pay station. This is beyond ridiculous. Had to leave my purchase in the store.”
“I am from New York but I shopped at the Waco location because my daughter goes to Baylor and there is an assistant manager that is unethical and unprofessional her way of treating people is uncalled for there has been many cases that I love to discuss with the owner or personnel from headquarters. I requested contact information from that store and was denied access to any information of corporate and so I have to go out my way to hopefully get someone to speak with about many of the issues that are occurring at this store from discrimination to harassment to playing horrible music in a department section to just being on their phone while having customers in plain view etc etc”
“I have ordered from JC Penney for years and have never had an issue. I have never had a complaint, filed a claim with them or not received my package, this year I don't get my package and in order to get a refund I have to file a police report. I am not the only one who has not gotten their packages my co-worker got notification of it being delivered but never received it.”
“I wish I could give a negative number, or a zero at the very least. On Dec 2, 2024, I ordered what I thought was a good deal: 4-pack Stafford undershirts for $12.99. I ordered 3, which was $49.96 with tax and shipping. Received my package on 12/8 and it was wrong. Some ugly, large chocolate colored shirt. Contacted customer service, got a shipping label. Took the ugly shirt I didn't order and dropped it off at the UPS store. Received an email that I was going to get a refund for $13.67. What? I paid $50 and didn't get what I ordered. Contacted CS again. Said to wait. Received an email today and said I am getting $13.67. Contacted CS again today, 12/11. No help. Said they only received one item back. I sent back whatever was in that bag that was sent to me. They said I had to open a case. This order from a week and a half ago has caused so many headaches, time, gas, and effort plus they took my money. I will NEVER shop there again.”
“I purchased dining chairs for the holidays. They arrived early and I was very excited. Until I attempted to screw the legs on. The first chair was great. The next 3 chairs screws stripped with each turn. Small shards of metal were almost invisible on my floor. This is a hazard especially for diabetics! I contacted Priscilla in JCP Whittier and was referred to another number. I called many times and was told something different each time. Finally I was told it was out of JCP's hands and that I had to wait until the company who picks up the chairs called me with no estimate of when that would occur. Also, after they pick up the chairs it would be approximately 3 weeks before I am refunded my money. I'm a senior on a fixed income and I paid with a debit card so there goes my holiday celebrations with no seating. Also my apartment is small and 2 large boxes with partially assembled chairs impede on my Christmas decor! I've been a JCP customer for at least 50 years! I'm very disappointed and I will NEVER order anything except inexpensive items online. I understand why JCP is in financial trouble. The customer no longer valuable!”
“I went in to get a ring, but ended up disappointed! I stood waiting for help and even went to ask 3 different people for assistance and got told almost the same thing.We we thought we were going to finally get help and then she didn’t.So we waited for an hour with no help.”
“Im currently at the jc penny portrait and I booked for 3 I’ve already been here for -an hour and there’s still 3 families in front of me in line, I had to call out of work, and I came with kids. They’re crying and I was told My appointment was scheduled at 3 so I don’t understand why I’m waiting for this long. Why would you even schedule this many people if you can’t keep up with the time.”
“We ordered an item from the store. To be shipped to the store was told it would be in in 7 days. On the 8th day we went back. The store had the items on the shelf. We were told our item did not come in. They would not give us one from the shelf. We called customer service, they said. Take it up with the store. We can't help you very poor customer service. They obviously don't want our business. We travel 25 miles to get to the store. It's ridiculous to have to make that trip to take it up with the store.
If this is customer service, then for JC penneys, you've lost. Ask as a customer as well as anyone we can talk to.”
“SCAM ALERT.Ordered a suitcase,funds taken out,now back on my account.Thought it was a great deal
Didn't deliver, because insufficient funds but now I'm richer.They made the price to low now won't honor it.”
“You cancelled my order after sending me confirmation and shipping details? Because you just wanted to verify an address pick up a phone and call me you had my number. And now everything I ordered on black friday is out of stock.”
“JCPENNEY is great but when getting a package. The FedEx delivery doesn't ring the door bell or even knock on the door to let me know that my package is here.”
“I bought a twin size quilt for my sister for Christmas. It arrived 2 days early. But wasn't a quilt. It's 2 pices of thin white cotton with the design embroidery. The 2 pieces are sown together on 3 sides leaving an opening (I guess to add the middle stuffing).this wasn't in the description online. Definitely disappointed 😞 😒”
“Jewelry department. One lady captured walking around display cases with a lady that couldn't make up her mind totally ignoring me standing on one spot for longer then 20 minutes instead leave that lady to choose and make her decision and help me and other three people standing and waiting. Other lady spent 20 minutes checking out the other lady having sweet talk while we all waited for them.. Ridiculous organization and management, customer service, and courtesy. Plain Horrible.”
“I was told prior to returning my purchased item that I would receive a full refund, that included shipping. But when I returned my purchase at a store, I was denied a refund for shipping. The bed pillow I bought was not in the manufacturers zipper bag instead it was in a plain open bag.”
