“ordered a mattress from JC Penney and got it 6 weeks later the company that delivered it walked on my light carpet with dirty shoes! when I put the mattress flat I noticed a rip in the fabric. I called to return it and was told it would be picked up in 2-3 days. called on day 3 and was told that it would take up to 2 weeks to pick up. The order had not even been sent in to the company to pick it up yet. I would give them a 0 for customer service!!! Will not order anything from JC Penney in the future!”
“I tried for two hours to get someone to pick up phone in any department to buy a $2000 Mattel reds. No one picked up phone. Do not shop at this terrible retailer.customer service does not pick up either”
“This 5-star is for the CS rep who placed order # 2021270810305519 for me. I had a B/D Rewards for $15off plus free shipping over $25. When I went to my cart my shipping charge was still showing. So I called CS and got a nice rep who was going to cancel the order and re-do on his end so the charge wouldn't show. BUT in the middle of him completing this transaction, I hear the survey....which means disconnect. I did give him 5-stars. I waited for him to return my call since they do have my #, but no call. So I called back and got a CS rep who I had to start from the beginning and she didn't act as though she knew what I was talking about. About 15 min of trying to explain to her what I was calling back for....She placed me on hold for 15 or so min (without coming back to me) then the survey again. She cancelled my order but I wasn't able to place my order again because my Reward had already been used. So I called back a third time and got a very experienced CS rep, who I had to explain from the beginning and he was able to replace my order within 5 min! But, I hung-up too fast and didn't wait for the survey. I give him 5-stars!! Please let him know. That's why I included my order # in this review.”
“Ordered on JC penny.com.Received an email that my order was in.Went to the store and picked up my package.When i got home tehre was only 1 shirt when their should have been two.I called the store numerous times and no one picked up.I wanted to really make sure that that they had another package before i went to the store again. I called JC penny .com and then was forwaeded to 4 different people and got hung up on.I tried again and the last person i spoke to said you have to call the store.I explained no one was picking up at that phone number.I tried the store number again,Still no answer.I decided to go back to the store.Went to pickups and still couldn't find my package.I asked to speak to Manager.She happened to be present at the package pickup. The manager said she was going to look up the package a different was and she waS Able to find the package.When i got home opened teh package and had 2 shirts.I only ordered 2 and got 3. 2 were the same color.I had it shipped to teh store to save money on shipping.Making 2 trips was no cost saver on gas plus my time.Next time i will have it shipped to my home.”
“I had a dress bought at Fashion Square mall Jcpenney right before store was closing, I bought a bunch of stuff, dresses, home stuff, I had a dress that I saw had security tag attached to it, I took it back to a store to have the tag removed, didn't have the receipt since I took it to store 6 months later. The associate and manager were not helpful. So rude and not at all helpful. I left the dress on the counter and left. I have so many clothes that I didn't think of looking through everything at once. I would give zero if I could.”
“Terrible customer service. Bought a mattress (expensive purchase) and within 3 mos it started sagging. So I went in today to get another. The supervisor smuggly told me that they weren't responsible, it was in my home, so I had to contact Sealy. Sealy said that I had been mislead, that they receive a lot of calls from Penneys customers, they gave me the number to call. Customer service supervisor said I had to buy a new mattress, pay $85 for them to take old one away, pay 15% process fee, and after they disposed of the old mattress I would get a refund of my original purchase. So they lie to you, make returns complicated, and then charge you for a product under warranty!”
“Growing up in a small town my mom would order clothes through the Penney's catalogue, so I always liked the store even though orders back then took about a week and a half to arrive. I placed my online order 8/3/2021 estimated arrival date was 8/12/2021. With covid I allowed them more time before contacting customer support. On 8/24/2021 I sent an email asking if they knew what is going on with my order that I was never able to track. They responded with what information was needed to assist me and help track my order. So I emailed that information and haven't heard back. Here it's 8/29/2021 I know one thing for sure, I will never place an online order through JCPenney's ever again. This is ridiculous, at this point I don't even want my order I just want my money back.”
“I just spent time shopping at your Pompano Beach JC Penneys. Went to the register to pay. No internet can't access your app or your .Com to use a coupon. I left without making my purchase. A waste of my time.
Very frustrating and no help from your employee.
Bad service for a customer who loves shopping at your store.”
“I had the best service from Violet and Angela the day I came in. Very impressed with the service I received.
It was nice to have someone there that was willing to help.
Very great full for their help.
Sincerely,
Sharon Keenan”
“If I could give ZERO stars I would. The worst experience!!!! I placed an order on 8/2/2021 with an estimated delivery date of 8/13/2021 to the store of my choice. Well, needless to say that did not happen and after multiple calls, with NO ONE able to help with status of the order as I tracked & it was "in transit to the store" all the time. On 8/21/2021 I was assured it will be arriving within the next 10 bus days, only to receive an email CANCELING my order as it was not picked up!! The disconnect is unbeliavable. Very dissatisfied.”
“Absolutely the worst experience ever!!!!!! They cant get a dime of my money EVERY AGAIN!!! Shipping is slow and customers service is trash. Ive closed my account and will not patronize any of the stores!! Iβll definitely be spreading the word.”
“My order of 5 items arrived with only 1 of my items. The others were someone else's. When I called and explained it was a mixed order but packing slip had all my items listed. They want me to wait to see if an another package arrives. I told them every package would have a separate UPS number and if it was a split order all the items would not be listed. They would not tell me how to return the items that are not mine. The customer rep and the supervisor acted like they didn't want to help. I work in a clothing distribution center. I know how it works. Every time I said something it was correct and they agreed. But company policy is you have to wait....just in case the impossible happens.”
“My local JCPenney store is in Ventura, CA. I wanted to write this review for the exemplary customer service I received this week from associates Lizbeth, Maryam and Veronica. I order from JCPenney online quite often and this time, I needed to cancel 2 orders when they arrived for pickup. These associates were kind, professional and took care of my request with ease. Thank you so much!”
“Someone needs to train their employees on how to pack a package for shipping.
ππππ)ππππππ πππππ ππππππ +π πππ πππ ππππ
(ππππ) ππPPππT_πππππππR (SEπ Vπππ) +π πππ πππ ππππ
πππππ ππππππ +π πππ πππ ππππ
I just recieved my order which was glassware. I believe it was the worse packaging I have ever seen. The box of glassware was just flopping around in the box. Its a miracle they werent broken!!!”
“Someone needs to train their employees on how to pack a package for shipping. I just recieved my order which was glassware. I believe it was the worse packaging I have ever seen. The box of glassware was just flopping around in the box. Its a miracle they werent broken!!!”
“The worst experience ever. I ordered a mattress and waited 2 months then my card expired when they went to ship and cancelled my order without reaching out to me. Then I call the day after the order was cancelled and they tell me to reorder it and and wait 2 more months and the price is 300 more. Totally ridiculous I will never shop their for anything. I will make sure everyone knows the lousy customer service.”
