“I was at JCPenney and it was going pretty well until check out. The employees name was Christine and she was checking me out. I had a tie that didn't have a tag on it. So she was forcefully slamming things about then did a huffy breath and looked up numbers for the tie. When she finished Scanning everything I asked if there was a security tag on the jacket I bought and in a rude snotty voice she said " I already got it" then I was making a separate transaction for my makeup and it had a pink sticker. She told me it was buy one get one free.I told her I didn't think that was true but she insisted that I go back because it was. I went back to the makeup and asked the lady working there if that was true.she said no. I went back to the check out and told her it was not a part of the buy one get one deal. The manager was standing behind her and said it was not. Then She rolled her eyes and made a face saying "well then it shouldn't have a pink sticker on then huh". I felt like this employee was acting like it was bother some to be working.”
“JC Penney customer service at the store is horrible, on top of that, customer service by phone is worse. They're a liars, I'm going to close my card just because the horrible service they provide.”
“I ordered a bedspread on JCPenny.com. Estimated delivery : 4/2. On 4/7, I tried to cancel my order because it was taking so long, I will buy elsewhere. JCP online can't help with that and my local store in Harrisburg, PA will not cancel my order. Keep in mind, this item is already showing on my bill.
I guess I will wait until the store finally sends it, then run over to pick it up and return it while I'm there.
Hmmmm... maybe I'll close my JCP account while I'm there. I don't need the hassle when there are plenty of other stores to deal with.”
“If I could give no stars I would. This is a terrible company and horrible customer service. Will never step foot in this store or spend another dollar with them ever again.”
“I was trying to find a winter coat and I found one for $19.99 on a clearance rack. When I went to check out it was $90.00. It was a scam and a waste of my time. I told them it was on the clearance rack but they said it was $90.00.”
“Terrible treatment ordered shoes charged credit card that day was to be shipped to local store 3 weeks no shoes no tracking customer service no help do not buy pennys online”
“Ordered jeans they sent me a defective pair that had a tear. I returned them and they charged ne $8.00 shipping for selling ne a defective product. Last time I will order from here after being a Penny's customer for decades.”
“Mathew at customer service was super rude. I ask to repeat what he said because I didn't understood what he said and he just flip. How can you work at costumer service and act like a child.
I ask for last name and he didn't provide it.”
“Ordered jeans i had to pay double what they were in the store and was told they would arrive 4 days later at the store. Called the 800 number to find out exactly when they would be arriving only to have the agents ask me to press 5 on the survey after getting lip service. They do not offer tracking . I get better customer service from China .”
“They are ridiculous. I placed an order and I did chat, call 800 number and called the store. I did this 4 times and they kept telling me to call the same numbers. I will never shop here again. On line shopping is suppose to be easier. You guys went down hill and you suck”
“I used to buy a lot of things from JCP, but since they closed the store, I’ve only ordered once, mostly because of the shipping costs for both sending and returning, not to mention the 15% restocking charge! After ordering a pair of sandals that were $24.95, it cost me over $36 to order them. They didn’t work for what I needed them for so I returned them, and after paying return shipping and the restocking charge, it cost me about $18 for a pair of sandals I don’t have. I will never again order anything from JCP.”
“We went to Portraits at Willowbrook & waited more than 2 hours. We had made an appointment & were there on time. There were no apologies & the photographer blamed on us that we should have confirmed the appointment. We never received a call from them. Hell with this place. Never want to see this place ever again.”
“JC Penny's has the absolute worst website ever. So many issues ordering online and the only suggestion they have is to shop inside the store because they don't know why my orders are not going through. I shop online 99% of the time so I see not one reason to have a JC Penny's charge card.....”
“STOP-LOOK-LISTEN!!! If you order more than one item and the order comes on separate days. YOUR CREDIT CARD IS BEING SWIPED and CHARGED INDIVIDUALLY: If your total is $159.00 tax included for the whole order...w/o contacting you they can break the total amount authorized for credit from your card into 2 or more transactions:Meaning extra fees on your credit card. Which is illegal call or look at your Bank Statement, this is how I found out they got me for an additional $9. I will start a petition against this process. Please join me Constance D. Howze”
“Online orders! Lost, stolen or delivered to the wrong address. You must go and file a police report for each item that is missing before a refund will be given!!! Why do I have to take time to go file a report when you delivered it to the wrong address!!! I refuse to go so no refund??? Isn't that theft by taking!!!!”
“Packages never arrived . They never tried contacting ups to return it to.them . Its just sitting around a . Month later they were the most unhelpful lost $238.00.
They are also over priced tried looking to repurchase Amazon had it 75% cheaper. Nonody helps they wont let you speak to management the worst company ever. Never shopping this place again. I evsn wanted to.call the police i find it strange they are telling me they cant contact ups even though they are the sender”
“I will not be ordering from JC Penny.com ever again. I ordered a Easter dress for my granddaughter so we could have family pictures made this weekend, (this will be her first Easter), when we ordered it the order confirmation said it would be at the store on 3/11/24 but it did not arrive at the store. I called and was told it is showing it will be at the store by 3/15/24 which will not work for us because we are going to their house early on 3/15/24 so therefore we will not be able to pick it up and have it for the pictures. We had to order another dress from another business which will be at our house on 3/13/24, it only took this business 2 days instead of the 5 to 7 days that JC Penny is saying.”
“I purchased a rug online that was delivered to someone else because the tracking told me it’s delivered but it was not to my house while I was home! When I called customer service they said no problem will credit your account let’s order you another one! I said OK the second one came to my house but I did not like it so it was returned to the store. And they still made me pay for the first one because ups said it was delivered I had to pay for it! I will never place an order for delivery again!”
