“I went to exchange some sweaters the return and exchange line was over an hour Wait because there is one cashier available to do jcp.com returns and exchanges it's very hot in the store when you ask for managers assistant no one's coming to assist you. When you call customer service they direct you to call the store and I have been calling this store for over 3 hours and no one picks up. We need to do better in this community when it comes to these stores because they are slacking and they think we supposed to put up with this b******* with a lack of work ethics. Still waiting for an order that I placed over 4 hours ago for a pickup window of 2 hours just for them to tell me that the system says it's still processing it's still f****** processing because you're not able to get off this f****** line up here and go downstairs and pick up my s*** and bring it back upstairs to the JCP store. You guys deserve half a star”
“I placed an online order that never left the warehouse, though it was provided a tracking number and labelled as "shipped". I called in, to ask about the order and I escalated to a supervisor, since the first representative wanted to recharge me, then provide standard shipping which I stated was unfair, since my items should've been here a week ago.
The supervisor, Verisha, was beyond unhelpful. Not only did Verisha seem to have an attitude, but for most of the call, Verisha delivered nothing but bad news. When I asked Verisha, for example, to close my account and cancel the order, Verisha responded "You can do both yourself, is there anything else?".
For a consumer who gave YOU their hard earned money, when YOU didn't fulfill YOUR end of the bargain by delivering the goods I paid for -- JCPenney has no shame in providing zero results, zero resolution and zero representatives AND "leads" who want to help.”
“On website one can not order anything. If you click on 'add to cart' it just spins and spins and spins. POS!
I will not be forced to go to the store. I just won't spend my money at JCP.”
“I made an online purchase for the first time on 11/28/23. I have yet to receive my order or even an update on the delivery status 10 days later. This is the first and last time I'll ever order from them again”
“Order a bracelet on 11/23/203 12/3/2023 still in process try chat online to check on it and Matt was rude and not helpful. So I called customer service try to cancel order said it was canceled but today 12/6/2023 credit card was charged still not shipped so I guess I am contacting my credit card and report fraud.”
“ordered on line a mans jacket to be delivered 12/1/23. no jacket, text sent to me could not find address, went on line with OnTrac and filled out form and told them exactly where i live. 2 days later again received text that address could not be found again. Went on line and chatted with OnTrac rep, again told them this is twice directions received and wanted order by 12/4/23. on 12/4/23 received email from jc penney and OnTrac that package was delivered. Package found no where, called JC Penney for refund. Will never shop at store of JC Penney and definitely not on line with JC Penney. I have shopped at JC Penney for 50 years! This delivery service is the worst. I will stay with Amazon!!”
“Had to wait 30 minutes to pick up boots I ordered. There was 4 people in line and 4 people working. Then after two people that were waited on two workers just chose to walk off with four more people still waiting in line.”
“Everytime I order something its either missing pieces or if I have delivered to the store they never check my item in as delivered. They have gotten quite ghetto.”
“BOUGHT A JACKET ONLINE THAT HAD A WARNING SECURITY DEVICE "INKTAG" THAT COULD CAUSE INJURY IF REMOVED. I TRY TO RETURN AND PENNYS WANTS $8.00 SHIPPING TO RETURN IT OR DRIVE 25 MILES ONE WAY TO THE STORE. I'M 85 AND BOUGHT ONLINE BECAUSE IT IS HARD FOR ME TO GET TO THE STORE! THAT'S THE REASON I BOUGHT ONLINE. WHY WOULD PENNYS PUT A SECURITY DEVICE ON A PRODUCT BOUGHT ONLINE???????????? STUPID!!!! A SERVICE REP DID ARRANGE FOR A FREE RETURN. STILL A BIG INCONVENIENCE!!!!!!!!!!!!!!!!!!!!!”
“A long time JCP shopper (about 50 years and plus the late 50's and 60's with my mom), especially of Stafford brand shirts in the last 20 or so years. They still have some good stuff, but my favorites seem to be the premium brand now and the best holiday discounts seemed to be for the newer (relatively anyway) brands they carry. The shirts I was looking at looked like the prices were raised not too long ago, and then discounted back to where they used be for the holidays.
What has me not going there much anymore is:
1. They changed the operating hours, 11 AM is WAY too late for me since I am usually pretty much done for the day and have gone home and started preparing lunch by then. Only reason I was there was I had an 11:45 doctor appointment nearby and I saw an ad for something I needed.
2. Customer service. What customer service? Some years ago I used to get accosted by someone several times each visit. This has become less and less common over the last few years. Tuesday (28 NOV 2023) no one approached me, the person unlocking the door did not really greet and was pretty much robotic. I wandered the men's section for about 15 minutes before I gave up trying to find what I wanted and left (found out later it was only online), and I only saw two recognizable employees, one at a register and the opener who was wiping the door windows (who did not say thank you, have a nice day, or anything as I left).
This is sad because JCP USED to be strongly customer centric, with good prices, good return policy (was still good on an online order that did not fit last year), and a joy to be in the store. Now it is like a store waiting for the axe to fall. Nice if I just want to browse some items for a few minutes and leave, but not if I am interested in maybe buying.”
“They have a massive sale and the site is nonfunctional for payment. Rep on phone knows nothing about technology. Really? When did this become an option? Tech knowledge is a requirement, like it or not. I shopped elsewhere. No wonder they are closing stores.”
“I will never shop at JCP ever again. I purchased a bed with mattress on Oct 28,2023 and never received the mattress portion. I’ve called several times and spoken to customer service who have put me off time and again. They left me on hold for 28 minutes minimum each time and this last time after I asked for a manager I was put on hold by said manager and then hung up on. No call back. No email back. Nothing. Do not shop here.”
“Placed an order late Sunday night, called first thing Monday morning as soon as they opened to add an item to avoid extra shipping charges but was told I was unable to add an item even though my 1st order has not processed yet and I would have to pay an added shipping charge to order what I wanted. Bad customer service”
“JC PENNY IS DISPICABLE..THEY HAD A PAIR OF DIAMOND EARRINGS ON THEIR SITE SINCE SEPTEMBER FOR 699$..THEY CLAIM TO HAVE BLACK FRIDAY SALE BUT THE PRICE REMAIN THE SAME 699$ NOW TGE CLAIM THEY HAVING CYBER MONDAY SALE AND NOW THE EARRING IS 799$..EVERYTHING WENT UP PRICE IN PRICES EVEN THOUGH THEY CLAIM TO BE HAVING THEIR SO CALL SALES..BEEN MONITORING SINCE SEPTEMBER!..THEYRE A JOKE!”
“Bury this dinosaur!! Decided to buy something because it was a little cheaper. Went to the store and picked it up. picked up a few other things as well. haven't been there in years. I thought it was closed. found out I couldn't even get half the money back for the s***** products. And they wouldn't even accept them in the store. You have to ship them yourself. That means stuff!! F*** y**JC pannie's.. Bury this old dinosaur!! Never shop here ever.”
“JCP coupons are a real joke
The excluded items are most every brand in the store. It would be alot less to read if they noted what is included not excluded
When you find an item that is included with coupon and purchase more than one item a portion of coupon is applied to each item (which I understand) however, if JCP cannot fullfill the order they keep the amount that was applied. If only one item was purchased the full coupon value would apply to that item.
The Eastgate Blvd. in Ohio customer service is terrible with the exception of one guy he provides good customer service.”
“PAID FOR 3-5 DAY DELIVERY. WAY PASTED 5 DAYS TRACKING NUMBER SAYS DELIVERED. I STILL HAVE NO ITEM NOW THERE TELLING ME WAIT ADDITIONAL 2 MORE DAYS. FOR THIS SALE ITEM AND HEADACHE I SHOULDVE BOUGHT THRU AMAZON FOR REG PRICE AND FREE DELIVERY..”
