“Mathew at customer service was super rude. I ask to repeat what he said because I didn't understood what he said and he just flip. How can you work at costumer service and act like a child.
I ask for last name and he didn't provide it.”
“Ordered jeans i had to pay double what they were in the store and was told they would arrive 4 days later at the store. Called the 800 number to find out exactly when they would be arriving only to have the agents ask me to press 5 on the survey after getting lip service. They do not offer tracking . I get better customer service from China .”
“They are ridiculous. I placed an order and I did chat, call 800 number and called the store. I did this 4 times and they kept telling me to call the same numbers. I will never shop here again. On line shopping is suppose to be easier. You guys went down hill and you suck”
“I used to buy a lot of things from JCP, but since they closed the store, I’ve only ordered once, mostly because of the shipping costs for both sending and returning, not to mention the 15% restocking charge! After ordering a pair of sandals that were $24.95, it cost me over $36 to order them. They didn’t work for what I needed them for so I returned them, and after paying return shipping and the restocking charge, it cost me about $18 for a pair of sandals I don’t have. I will never again order anything from JCP.”
“We went to Portraits at Willowbrook & waited more than 2 hours. We had made an appointment & were there on time. There were no apologies & the photographer blamed on us that we should have confirmed the appointment. We never received a call from them. Hell with this place. Never want to see this place ever again.”
“JC Penny's has the absolute worst website ever. So many issues ordering online and the only suggestion they have is to shop inside the store because they don't know why my orders are not going through. I shop online 99% of the time so I see not one reason to have a JC Penny's charge card.....”
“STOP-LOOK-LISTEN!!! If you order more than one item and the order comes on separate days. YOUR CREDIT CARD IS BEING SWIPED and CHARGED INDIVIDUALLY: If your total is $159.00 tax included for the whole order...w/o contacting you they can break the total amount authorized for credit from your card into 2 or more transactions:Meaning extra fees on your credit card. Which is illegal call or look at your Bank Statement, this is how I found out they got me for an additional $9. I will start a petition against this process. Please join me Constance D. Howze”
“Online orders! Lost, stolen or delivered to the wrong address. You must go and file a police report for each item that is missing before a refund will be given!!! Why do I have to take time to go file a report when you delivered it to the wrong address!!! I refuse to go so no refund??? Isn't that theft by taking!!!!”
“I love my stylist at the hair salon. Her name is Kristen hatchway. I give her five stars. She’s an amazing stylist and an awesome person. Kristin is so friendly . I recommend everybody get their haircut from her. North Attleboro location”
“Packages never arrived . They never tried contacting ups to return it to.them . Its just sitting around a . Month later they were the most unhelpful lost $238.00.
They are also over priced tried looking to repurchase Amazon had it 75% cheaper. Nonody helps they wont let you speak to management the worst company ever. Never shopping this place again. I evsn wanted to.call the police i find it strange they are telling me they cant contact ups even though they are the sender”
“I will not be ordering from JC Penny.com ever again. I ordered a Easter dress for my granddaughter so we could have family pictures made this weekend, (this will be her first Easter), when we ordered it the order confirmation said it would be at the store on 3/11/24 but it did not arrive at the store. I called and was told it is showing it will be at the store by 3/15/24 which will not work for us because we are going to their house early on 3/15/24 so therefore we will not be able to pick it up and have it for the pictures. We had to order another dress from another business which will be at our house on 3/13/24, it only took this business 2 days instead of the 5 to 7 days that JC Penny is saying.”
“I purchased a rug online that was delivered to someone else because the tracking told me it’s delivered but it was not to my house while I was home! When I called customer service they said no problem will credit your account let’s order you another one! I said OK the second one came to my house but I did not like it so it was returned to the store. And they still made me pay for the first one because ups said it was delivered I had to pay for it! I will never place an order for delivery again!”
“Tried to work on a return they wanted a 100 dollar restocking fee up front before the return. Ridiculous. Then when tried to talk to supervisor operator hung up on me. Terrible.”
“My favorite thing about JCPenney.com is that the shipping address will periodically default (in the middle of your order) to somewhere you haven't lived in years, and if you don't double-check it at every turn, when you finally get through to customer service, they will tell you that there's nothing they can do and that it's your fault for not being more vigilant with their buggy-as-hell system. Just ate a few hundred dollars on this and am extremely reticent to put in another order with them.”
“What ever happened to friendly sales people? I hardly shop at JC Penny but I do buy my sneakers there. The last pair I bought hurt my feet. So I brought them back. I was told since I had worn them I couldn't return them. How could I tell if the sneakers were going to hurt my feet if I didn't use them. They were clean and not worn when I returned them. Apparently even if you use them once you've got no recourse. These were expensive sneakers and should not have hurt like they did. I understand breaking things in I just think they were defective in the making. Anyway, when I bought the sneakers the lady that waited on me was rude and having a bad day. That I just shrugged off. But when I went to return the sneakers the cashier and supervisor could have been a lot nicer than they were. I called the 800 number and asked about returning the sneakers because I was so ticked off about the way it was handled. The person on the line said if it was an online order he could me but because it was on store he couldn't. Was I mad at him? Nope... why? Because eventhough he couldn't help me. He was nice! Fayetteville NC JC Penny You are responsible for losing my business.”
“Absolutely horrible. I ordered clothes on 1/14/24 for my mid February trip. I kept an eye on my order through tracking. The order said it was shipped, in route through 2/22/24. The following day, the status said that it was delivered on 2/11/24. I reached out about it and was told that it showed delivered. Neither me nor my neighbors received the order. I was supposed to receive a communication on Sunday, then on Monday. Today I requested a refund. JCP should have a better customer service base and delivery methods on their online orders. This is terrible.”
“I used to be a faithful customer, but don't shop much here anymore because of these issues. I had a $15 off coupon and finally found a chain I would buy at 60% off. It didn't ring up correctly so I showed the cashier the sign that said SALE. She then stated she could correct the price, but that the coupon wouldn't work since anything over 50% off is a DOORBUSTER. The sign didn't say that. I asked how would an average customer know then if the sign didn't say. She replied, "that's just the way it is." I have no problem following the many exclusions, but the signs should give us valid information! Another lost customer for Penneys!”
“The sales lady offered me the opportunity to open an account and after 45 minutes on phone, it was declined. I previously had one ( not used 2 years as I am Canadian and could not come to the US during covid) I was then told it will then be renewed and sent to my Canadian address. Three weeks passed, no card. I called customer service, the agent could not help and his superior did not pick up phone! Poor service all around. Returning bought merchandise on which I would have had 35% off as promised by salesperson.t”
