JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.05

2.1 Rating 1,345 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,345 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buy at Nike.com!!!! They have a 60 day return regardless if there worn or not!!! Bought vapor max’s 2 weeks ago and there was a defect with the shoe. I called in to see if I could get a replacement they said to deal with Nike!!!! On Nikes website it states that they work directly with authorized dealers and they still didn’t help me!!!!!!! I wanted to speak with the manager and they left me on hold!!!!”

Helpful Report

Posted 10 months ago

“Ordered trainers online, UK12. Item does not arrive after over 1.5 weeks. Checked online, a delivery attempt had been made but no note (it was from UPS). Went out of my way at a distance to collect. Collected the shoes, wrong size sent. Try and return via online process, did not work. Phoned customer services, automated process sends me a link to a label, error page not found. Phone customer services, as it has been sent direct from manufacturer (UA), its a different process. JD have to email then to get the return details sent to you it will take time. You then need to find a UPS drop off! Over 4 weeks later after a number of phone calls no returns label, after a number of promises. Wow, what a terrible service, worst online buying experience I have received from any vendor. I will never order from them online again. A response from JD if it want to talk about it???? I have been on the phone a number of times and you have not fixed the issue. You response is trying to demonstrate customer service when it is not present, 5 phone calls and still I can not return and get my money back.”

Helpful Report

Posted 10 months ago

“Canceled my order one minute after it was placed. Waited 46 mins to speak to someone when I called customer service; not helpful at all. The payment was still processed but was not given an explanation about why the order was canceled. Do not order here.”

Helpful Report

Posted 1 year ago

“BUYER BEWARE!! DO NOT SHOP HERE!!! Ordered Christmas gift 3 weeks ago! Order was for store pickup and they claimed it was picked up, though cannot give any details or provide communication sent to me that pickup was ready. Getting in touch with customer service will take HOURS, and each time you reach someone they will let you know they need to research and get back to you in 3 days, which they never do, so the cycle starts over. Refused refund, they just kept my money and still trying to resolve. Shady company, horrible customer service. Buy from Foot Locker or somewhere else…anywhere but here!!”

Helpful Report

Posted 1 year ago

“They use the delivery service provided by evri and they keep messing my orders up so I now refuse to order online at jd sports until they use a different delivery service”

Helpful Report

Posted 1 year ago

“MILTON KEYNES - If I could give 0* then I would! I ordered a pair of Air Force 1's for same day collection... I recieved an email and text stating my order was ready. I queued for almost 30 minutes and was told to wait. while waiting no one checked in on me, and I waited just over 30 minutes for them to tell me that my oder was not in store, but to wait and they will continue to look. I waited a little longer, but I was told again that they did not have the order - despite confirmation texts - and was told to come back tomorrow. At this point I was becoming irate as I missed my sisters birthday meal. The next day I visited the store, again, to wait around 30 minutes. I was told that they do not have my order and that I should call customer services as they can no longer help me. I called customer services but was put on hold for for just over 15 minutes before getting cut-off twice. TWICE! When I finally managed to get through the man was shocked that this had happened - He made it clear that the order was showing in-store and there was numerous shoes the same available. He tried calling the store 3 times but had no response. I was then informed that my order was cancelled and will take around a week to get back to me. I dont think I will buy at this store again! SHOCKING!!!”

Helpful Report

Posted 1 year ago

“I ordered a pair of Nike sneakers from JD Sports on Nov 24, 2023 (sale code Cyber25). However, I got an email yesterday 11/30/23 saying my order was canceled (by them not me). This is a newer Nike basketball shoe not some closeout item. No reason given in the email but it said to call customer service for more details. I made a couple of calls to their customer service # where I was on hold for 15+ minutes with no response or any wait time estimates. Hope they're not selling my AMEX number on the dark web. Shady outfit. BEWARE”

Helpful Report

Posted 1 year ago

“If I could give no stars I would. The shoes are nice though insanely expensive but that’s the market, I get it. The customer service and business practices are comical to say the least. They’ll never get another dollar from me.”

Helpful Report

Posted 1 year ago

“Took 3 payments of £73 out of my bank instead of 1. Said it was a system error... they have literally cleared out my bank and I have no money left til payday. Said lots of people experiencing the same problem! They refuse to compensate to pay overdraft fees. Awful customer service. Wouldn't even accept a complaint!”

Helpful Report

Posted 1 year ago

“Placed order next day collection from store made payment got message item not able for next day so had to wait 4 days before I could collect. Got home to find missing item called customer service they say they will send replacement but even that didn’t arrive after 2 weeks.”

Helpful Report

Posted 1 year ago

“Went to JD SPORTS with my 11 year old daughter and I was not allowed in the changing room with her and this made my daughter very uncomfortable and I very unhappy. I think it is disgusting that I was not able to assist my daughter. I asked why and simply told because of theft… she is 11 years old and everything is tagged and rechecked. Personally I think it appalling”

Helpful Report

Posted 1 year ago

“DO NOT ORDER OR BUY FROM THIS STORE. GO TO FOOTLOCKER OR CHAMPS. The customer service is absolutely atrocious. I am extremely disappointed in this customer service. I ordered a womens 7 and in return received a womens 9. The representative in your customer service department named Lindsay sent me a return label which I tried to use today at Fed Ex as instructed and it was invalid. I purchased the shoe for 40% and all I was offered was a refund and 10% off to use when the shoe restocks. After explaining this to Lindsay she stated she could not do better for me, in a dry insensitive one lined email. I then requested to speak with a supervisor on this matter. Since then, I have not received a response from Lindsay the representative. I have sent three to four follow up emails to Lindsay and she has began ignoring my emails. All I am asking is to receive the shoe in my correct size at the price I initially purchased it for as once again, I did not make the error; unfortunately the error came from their end. And if not I would like to have my full refund back along with a shipping label that actually works. I have no problem returning the shoe that was sent to me but I would like to speak to a supervisor.”

Helpful Report

Posted 1 year ago

“Over the last few months tried to order a number of items and each order has been lost in the warehouse or out of stock this it is now 4 times. I’ve got no confidence with the order system online! it is pointless task it is rush and roulette if you are ever going to get your goods I ordered some Nike tracksuits bottoms back in April stated booking accepted and then got cancelled this happened three times even through the item was in stock online for over a week shocking. Then on the 15th of July I order another item got message “your order is ready to dispatch” and “on track” then two weeks later after I chased got cancelled due to lost in warehouse and out of stock and refunded without a solution. Complain due to the issue – explained missing out on offers, JD offered £5.00 off next order shocking when all the items I tried to order was 50 to 60 % off this is an insult. This whole experience is really bad why would I ever buying anything online again from J.D when nothing is every guaranteed because the system cannot update the Stock within 24 hours or a reasonable real time update within the inventory management systems and payment processes. I understand that this can happen, but 4 TIMES!!!!!!! is shocking and to be offered £5 it is disgusting!!!! I know that I will get a standard message back from yourselves by leaving this post most likely the below: - “If you would like to discuss this further please contact us at onlinereviewsatjdsports.co.uk quoting your review reference and dates etc” Why would I? Because you have messaged me with a rubbish solution.”

Helpful Report

Posted 1 year ago

“Sorry to say very very bad customer service and online service .. you people are unfair . You can not cancel what you want and send what you want to me .. you can not take full money and said goods in the way and after one week you say order cancelled . You can not cancel an order and send half order by your choice . You can not say unavailable procust while its available next day and do not say System problem or time delay . Thats not customer problem . I want my rights and will never stop . If you blocked me i have more than 100 account so do not try it and show how much weak you are . I want my rights . Even one single Pound.”

Helpful Report

Posted 1 year ago

“I was bought a gift card for my birthday but when I went to spend it on some trainers i was unable to complete the purchase because the item was shipped directly from a supplier (Nike) They basically hold your money hostage unless you are buying their overpriced items directly from them! It’s absolute sham! If you are thinking about buying someone a gift card, don’t do it! Give them cash instead and tell them buy elsewhere! Don’t support companies with shoddy business practices like this!”

Helpful Report

Posted 1 year ago

“They Won’t exchange or refund at all!!! The worst staff ever and they are so rude. Do not but from them it’s so annoying”

Helpful Report

Posted 1 year ago

“this is the worst store in the world! they didn't deliver my product and they don't refund my money! Do not buy!”

Helpful Report

Posted 1 year ago

“Still not refunded my money after 1 month. Returned online purchased item to store. Was told I would be refunded on card I purchased item online with….. have receipts and still no refund 1 month later.”

Helpful Report

Posted 1 year ago

“Worst costumer service i ever had. mocking the client”

Helpful Report

Posted 1 year ago

“Beware ! JD Sports sell their 'Ultimate' Gift Card but it is NOT usable in all of the stores listed and printed on the card ! It CANNOT be used in Scott's Sports as shown, you CANNOT buy anything online with the Addidas brand name and use the gift card to pay for it ! JD Sports do NOT tell customers this when buying gift cards and will refuse to refund the money bought and added to any cards as a result ! This company are misleading in their advertising and sales of these cards and refuse to issue refunds as a result leading to you having to take legal action against them as are your rights under the Sale of Goods Act 2015. BUYERS BEWARE OF THE ABOVE ILLEGAL ADVERTISING AND SELLING OF ULTIMATE GIFT CARDS !”

Helpful Report

Posted 1 year ago

JD Sports is rated 2.1 based on 1,345 reviews