JD Sports Reviews

2.1 Rating 1,341 Reviews

26 %

of reviewers recommend JD Sports

2.1

Based on 1,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does JD Sports deliver? How long does JD Sports take to deliver? Does JD Sports deliver on time? How is accuracy and good condition of items delivered by JD Sports?

Returns

How is JD Sports returns process?

Customer Service

How can I contact JD Sports? How quickly does JD Sports resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of JD Sports.

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

How do I contact JD Sports?

Helpful Report

(3 weeks ago)

You can contact JD Sports by Telephone, Email and Live Chat.

Helpful Report

(3 weeks ago)

56.67%

Industry Average

“ Canceled my order one minute after it was placed. Waited 46 mins to speak to someone when I called customer service; not helpful at all. The payment was still processed but was not given an explanation about why the order was canceled. Do not order here. ”

- Anonymous

“ Getting in touch with customer service will take HOURS, and each time you reach someone they will let you know they need to research and get back to you in 3 days, which they never do, so the cycle starts over. ”

- Anonymous

“ They use the delivery service provided by evri and they keep messing my orders up so I now refuse to order online at JD Sports until they use a different delivery service ”

- Anonymous

JD Sports Reviews

Customer Service - Average