JD Sports Reviews

2.1 Rating 1,341 Reviews

26 %

of reviewers recommend JD Sports

2.1

Based on 1,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does JD Sports deliver? How long does JD Sports take to deliver? Does JD Sports deliver on time? How is accuracy and good condition of items delivered by JD Sports?

Returns

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Customer Service

How can I contact JD Sports? How quickly does JD Sports resolve customer queries?

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Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

How quickly does JD Sports resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 58% of reviewers feedback is JD Sports takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

56.67%

Industry Average

“ No reason given in the email but it said to call customer service for more details. ”

- BillO

“ If I could give no stars I would. The shoes are nice though insanely expensive but that’s the market, I get it. The customer service and business practices are comical to say the least. They’ll never get another dollar from me. ”

- Nick

“ Took 3 payments of £73 out of my bank instead of 1. Said it was a system error... they have literally cleared out my bank and I have no money left til payday. Said lots of people experiencing the same problem! They refuse to compensate to pay overdraft fees. Awful customer service. Wouldn't even accept a complaint! ”

- Anonymous

JD Sports Reviews

Customer Service - Average