Jennings Motor Group Reviews

Name: Jennings Motor Group
Rating: 4.73

4.7 Rating 2,072 Reviews

94 %

of reviewers recommend Jennings Motor Group

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Metrics

4.7

Based on 2,072 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Jennings Motor Group 2 star review on 25th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Salesman was very helpful the after sales service was second rate”

Helpful Report

(Jennings Kia Stockton) - Posted 7 years ago

“Cannot comment as yet as had to take car back. Requires new tyres MOT and body work as this has not been done properly before it was released to me”

Helpful Report

(Jennings Kia Washington) - Posted 7 years ago

“We recently purchsed a kia sportage from Preston farm kia stockton.We had a few issues firstly we were told we would get 3 years free servicing and when we came to collect the car it wasn't available on the car we were buying, we were offered 1 year servicing as a good will gesture after we said we wouldn't buy the car without it but that really wasn't the point.If your told something is going to happen it should.When we got the car it had numerous dents that should have been sorted before we collected the car.Also it was ment to have been valleted?It had mold growing between the front chairs and centre console,it was rectified but only quickly and given wipe.We had to have the car valeted at home.The car had no fuel (3 miles)when again we were told it would be full.We had to take the car back 2 weeks later to have the dents sorted and to have the handbrake done as it didn't hold the car at all.I think overall the service was confusing and we were told a lot to get the sale and then it changed once we agreed to go ahead. Basic customer service could be better no-one seemed to know,what was happening and when it was happening.Also having enough fuel to get you home would be nice.3 miles left isn't good enough.Our sales executive was obviously new and maybe needed someone to keep him right and to make sure things we were offered can actually be done.”

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(Jennings Kia Stockton) - Posted 7 years ago

“I got my car”

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(Jennings Ford Gateshead) - Posted 8 years ago

“Good at answering calls and calling back when they said they would. Car preparation/presentation was good with well organised paperwork and delivery on time.”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“Eventually”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“Alan & mark tried there best to give me a good deal on my ford ranger, unlike other aspects of Jennings.”

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(Jennings Ford Commercial Middlesbrough) - Posted 8 years ago

“When you buy a 20k truck from Jennings you have to sit in a showroom and endure the "mood" music that beats out continually so you can't hear the salesman, it drives you up the wall Then you have to use the useless desk phone that floats all over the desk with no auto redial because no one picks up to get the 7 day ford insurance ...and the mood music still plays Finally as this is our 2nd ford purchase this year as a fleet user why is it that it takes a full week to credit score us?? Oh yes the same guy has done the same job for 25 years in credit control All in all a poor customer experience, teeth gritted all the way Delighted with the van and good communication from Phil in sales”

Helpful Report

(Jennings Ford Commercial Middlesbrough) - Posted 8 years ago

“I noticed that 11 wheel stud covers were missing from my SEAT LEON after just 200 miles of driving and two weeks ownership.. Whether the covers had fallen off or were never there I do not know. However if they had fallen off, then there must be a serious weakness in the design. Nevertheless, I called Jennings and having told them what had happened after two weeks from new, I was told that Jennings could not replace them, and they were obtainable on e bay!!!!.at my expense. I found this an amazing response to a customer who had just bought a new car. I asked for the name of the service manager to take the matter further.I was told that the service manager would call me. He He DID NOT. . Four hours later, I called again and soon the deputy service manager replied and has sorted the problem in a caring and good way. I am currently waiting for replacement caps to arrive in the post. A very good end following a very bad start. Hence the average rating. As a secondary point, during purchase negotiations I tried to include a 4th and 5th year warranty but was told that this was impossible. I certainly have never received a plausible explanation as to why this was the case as it inferred that the new car I was buying was of a lower spec. I felt shut out of any further negotiation as the warranty extension option was off limits.”

Helpful Report

(Jennings SEAT Middlesbrough) - Posted 8 years ago

“Customer service wasn't that good had to wait around a lot”

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(Jennings Kia Stockton) - Posted 8 years ago

“Wasn't told about some of defects on the car scratched wind screen . USB not working properly. I had travelled from Kent to Newcastle and was disappointed with the lack of honesty . I gave 9000 cash . I think should have got a better service . Empty tank . Also scratches onot the dash board . The car only had 10000 miles I was tolled it was as new . It wasn't. Could do better”

Helpful Report

(Jennings Ford Gateshead) - Posted 8 years ago

“When I bought my vehicle I was told that it had eco stop start making it more efficient, this system has never worked and when I asked about it I was informed that the battery was not holding the correct charge. I left it with the garage who put it on charge over a 24 hour period but it still does not function at all, if a system is fitted I feel that it should operate correctly and this just does not happen. I have given up on it and now just look upon it as a gimmick which I cannot be bothered to report it any more.”

Helpful Report

(Jennings Kia Stockton) - Posted 8 years ago

“Great face to face service when purchasing new vehicle only to find out a couple of weeks later my finance had not been settled with pervious company. This meant many phone calls for me to make to my finance company and yourselves until it was sorted which isn't easy when working a 7 day week. After complaining about my issue it was sorted fairly promptly however not in the allocated time for it not to of affected my credit score. Discussed this with management whom was supposed to get back in touch with me the following day...still waiting.”

Helpful Report

(Jennings Ford Gateshead) - Posted 8 years ago

“Sales exec was yery good but he only gave me one key to the vehicle because he said the fitter had the spare one in his pocket,sales exec said he would post it to me aswel as a touch up pen for the stone chips in the bonnet,a phone call and 3 months later iam still waiting. COULD DO BETTER.”

Helpful Report

(Jennings Ford Stockton) - Posted 8 years ago

“The car was sold uncleaned the leather seats had been polished but there was crumbs in the seams, there was some kind of squashed berries or blood on the roof, the boot wasn't working, so they did sort that out with another garage closer to home ,a week later I went to put something in one of the pockets on the back of the seat, there was crushed up crackers in it!! Not what you expect when you spend just under £22000! My car I traded in was less marked and much cleaner!”

Helpful Report

(Jennings Ford Direct South Shields) - Posted 8 years ago

“Purchased the car and there was no service book,realised and told salesman and have still not recived it. Car had a scratch on front bumper and was promised a touch up pen but told by salesman that he can't get one. Front near side alloy was scratched and still no plan for repair. So overall I love the car but disappointed with all the other aspects of been promised things but never happened.”

Helpful Report

(Jennings Kia Stockton) - Posted 8 years ago

“ok I Like my new car,it was 3 months old when bought the ex demonstrator it looked good, however after putting my mint fiesta zetec in well looked after(noticed it sold quick). Not happy about scratches on the inside passenger door on new car and scratches on bodywork, £12,500 I expect a mint car in return,been a ford buyer for years,going to be last one i buy from ford.”

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(Jennings Ford Middlesbrough) - Posted 8 years ago

“Sales side was excellent. Daniel Smith was most helpful in every aspect, couldn't do enough, even after he had made the sale. Our experience of the service side was very poor. Their response to a problem with the battery was that they could "fit us in on Friday next week". I protested that the battery had proved itself as faulty and that a new one was required. In the meantime the RAC had been called out twice to get the car going. They finally agreed to replace the battery "with one off a 2016 vehicle" which was a lesser Amp per hour than the one they took off. 60 amp taken off, 45 amp replacement. The car is a Venga 3 with all the extra electronics fitted - heated seats, stop/start etc. etc, I would have thought if a car was fitted with a 60 amp when new, it should be replaced with the same. The car runs very well but I have misgivings about future dealings with the service dept. Will sound out other Kia agents at service time”

Helpful Report

(Jennings Kia Washington) - Posted 8 years ago

“like all garages once they have your money you are forgot about, cleanliness of car when i recieved it disgreful, then next time they got car personal items removed valeters some not returned . pointing out faults when first got car told by sales manager it is two yers old .”

Helpful Report

(Jennings Kia Washington) - Posted 8 years ago

“Decent overall experience. On collecting the car found a scratch on the windscreen and they said that they would get it sorted which took almost 3 months to rectify as it eventually needed a new screen. Happy that it's been sorted but score would have been higher if it had been resolved earlier”

Helpful Report

(Jennings Ford Gateshead) - Posted 8 years ago

Jennings Motor Group is rated 4.7 based on 2,072 reviews