“Having spent hours on telephone and emails trying to spend a credit voucher I conclude that this company are scammers. They will not book a trip once they know you have a refund voucher. I have tried to put in a complaint to ABTA who say Jetline are not registered with them but Jetline advertise the company as being ABTA members. They are a disgusting company and I deeply regret accepting a worthless credit voucher from them. I hope they go out of business before they dupe other innocent clients. DO NOT BOOK WITH THIS COMPANY.”
“We booked a cruise for 2020 due to covid it was cancelled, the cruise rolled over to 2021 again due to covid it was again cancelled. We requested a refund 5 months later we are still waiting. Jet line keep on blaming this on the suppliers. After numerous phone calls emails we are still waiting, they have had our money since 2019 it’s a disgrace. We have no option but to make a complaint to ATOL failing this our solicitor. Total disgrace.”
“HUSTLERS! REMINISCENT OF SNAKE-OIL SALESMEN!
MY OPINION IN A NUTSHELL: Unscrupulous scammers! We paid for a trip to Italy last year because Benjamin, the rep for Jetline Holidays, PROMISED that if 'Covid should prevent us from taking the trip, that Jetline would immediately refund our money.' We've had 6 conversations with BENJAMIN, including tonight's call and PAGES of documentation. For the first 5 calls, he led us along, asking that we 'give it a couple more weeks and see if the travel restrictions to Italy would lift.' It's globally known that Americans may not travel to Italy due to Covid and yet Benjamin OFFERED us a few hundred bucks back as a refund -- AS IF HE OR JETLINE HAS A SAY IN THIS MATTER -- AS IF WE ARE NEGOTIATING THE REFUND OF OUR OWN MONEY FOR WHAT JETLINE CAN NOT DELIVER! (*Benjamin said that all calls are recorded, so every syllable of his smooth-talking snake-oil salesman spiel was indeed recorded. Bravo! We'll be retrieving those conversations and I will publicly post them as well.) My husband has contacted our credit card company and is on the phone now with our attorney; and my next contact, in a minute, will be to the news stations, to Travel Zoo (where this shady company finds its unsuspecting victims), and then to Steven Roberts, Managing Director for this wannabe company. RUN, don't walk from this pathetic excuse for a travel company. I have a feeling that they're on the way out and unable to repay the money to travelers whose plans were canceled by the pandemic -- and (based on the COUNTLESS similar reviews I've just seen) that Jetline thinks they can take everyone's funds with them. If anyone wants to be connected to our attorney who will be handling this matter, please reach out. I'm sure his firm will be pleased to right the wrongs of this deceitful company. (*Don't forget to add to your damages all the countless hours you've spent on this matter, with Jetline, with your banks, with the credit card companies, with Travel Zoo, and with your attorneys; AND make sure you recover attorneys fees spent, of course. Time is money and I plan to recoup every dime and would be pleased to assist others to do the same.)”
“I booked a holiday though Jetline to visit my son in the UK. When I booked, I knew they were charging too much for everything, but I had no time to plan and really wanted to see my kid, so I just went with it. The trip got canceled because of COVID, but Jetline is refusing to issue a refund. Instead they’re offering a “credit.” But remember how I said I was already being overcharged? They heaped extra fees on us the first time, I can’t even imagine how much we’re going to be charged to use this “credit.” In fact, I even asked them if we’re going to end up having to spend double just to make use of the funds and THEY DIDN’T DENY IT. Craig was our agent. He wasn’t even helpful during the sales phase! Please do not use this company. They’re truly the worst.”
“If it were possible to give negative stars, I would. I booked a vacation package with Jetline Holidays on 24 Sep 2020 and paid $2250.90 in full on 25 Sep 2020. On 16 April 2021, I was informed by phone that my vacation was cancelled and that I could get a voucher for travel later. Per Jetline's own web-site, "If we are constrained by circumstances beyond our control to alter significantly any of the main characteristics of the travel services that make up your package you will have the rights set out below:" And then goes on to list 3 alternatives the last one being "a full refund of all monies you have paid to us". The first two alternatives do not apply. In spite of a total of 15 separate phone calls to multiple representatives of Jetline Holidays, I have been unable to get confirmation in writing of the cancellation or obtain a refund of my payment. The representatives have promised many things none of which included a refund of my payment. They say that the airline cancelled my trip not their company. Well guess what, my contract is with the Jetline Holidays not an airline. I urge everyone to reconsider booking with this company. You will be sorry if any problems arise.”
“I wish I could give a 0 star review. THIS COMPANY IS A SCAM!!!!! We are so upset with trying to book our honeymoon. We asked for a refund due to not being able to travel five to COVID 19 and they said they would not give the refund back. We put down half with a deposit of 999.99. Then they tried to ask for 1600.00 more! Not 999.99!!!! They changed our flight without asking. They do not return phone calls. They do not reply to your emails. This is a waste of your time! Don’t ever use them!!”
“I booked a holiday in October 2019 to the Spanish GP in May 2020 through Jetline via Mail Travel. The holiday was cancelled on advice of the British foreign office due to Covid. Initially the advice from Jetline was to wait until the situation developed however, after the GP race went ahead without spectators I contacted Jetline for a refund in line with their ATOL protection. After a hard battle, a number of un-truths from Jetline staff and many emails, I was offered a part refund. Since then, my emails asking for the remainder of my money were ignored. Today I have received notification that my section 75 credit card claim has been successful and my money returned. It is sad that I have had to take this action to gain my refund, and it has been a long battle. I fully understand the position holiday companies have been in following the Covid pandemic however, Jetline advertised ATOL protection when they sold me the holiday and in doing so, they should have honoured their refund policy. The many hours spent typing emails is not what anyone wants when booking a vacation. If Jetline had been clearer in their credit note policy and guaranteed that this was fully protected in the event that the company went out of business, I may have helped the business by accepting this option, but unfortunately they were not. It is interesting to learn that they have now resigned their membership with ATOL.”
“This has been the worst experience that I have ever had. I booked a trip based on the advertisement that if the trip was canceled due to COVID I would be able to receive a full refund. Obviously because of the climate a part of the airline leg was canceled. Do you know these folks had the audacity to to tell us that because ALL of the legs weren't canceled (two landing in places that are not allowing US Citizens) they wouldn't be able to give me my funds and I had to rebook. I told them I have medical documentation that states that I am high risk and can not travel at all due to COVID. The "manager" stated OH... Ill escalate and see what I can do and will follow up with you. That was 4 days ago. I called and was put on hold for 15 minutes while on hold I called from another phone and asked for the manager who answered. He then said he apologized and thought he transferred me. I would receive a call in 10 minutes. That was over 24 hours ago. The whole experience was just a travesty from them not being able to charge my card and literally having 3 different people contacting me with my CC information, to the makeshift call center which I learned was them "working from home" and the attitude and condescending tone of their representatives when you finally HUNT THEM DOWN with detective tactics to ask for clarity on a canceled trip. I tried my best to follow the procedures but they ignored their own advertisement and marketing. DO NOT DO BUSINESS WITH THEM!!!”
“DO NOT USE JETLINE THEY ARE A SCAM COMPANY!
Only 1* because doesn't let me rate any less deserves a 0*
Booked a holiday at an agreed cost for my specification. Within less than 1 hour they said the "supplier" had booked all their rooms, tried to get me to book another date or pay more for the same trip to get a sea view room I had previously agreed. I told them I was not willing to pay more, this was their error not mine as they said it was available! They persistently asked for more money!
To cut a long story short I had to contact my bank so they took no money from me and it was fraudulent I was told. I had to change passwords to stop them accessing anything related to me due to their disgusting antics.
I have never experienced anything like this and whoever works for them well I hope you lose sleep at night trying to scam people. NEVER AGAIN!”
“Been waiting for refund for 10 months now,They do not reply to e mails try the phone and you get we will get in touch what a joke.They are the most ignorant people I have ever had dealings with anybody who books a holiday with these people must be mad also double check your itinerary because I would not trust them. They are rubbish.”
“Worse company ever, not even worth 1 star. Booked holiday at agreed price then once I paid they
came back and said I had to pay more as holidays at that price had sold out. Holiday was cancelled due to covid but they refused to refund us in full. They said hotel charged a cancellation fee. I contacted the hotel and was told this was a blatant lie. If I didnt accept their reduced offer they refused to refund me. Took months getting the refund, less £80. Only when I got ATOL involved did the matter get resolved. Disgraceful behaviour by Jetline. They are a Trusted Partner advertised by Daily Mail Travel. The Daily Mail newspaper need to look at this company.”
“It took over 6 months of persistent emails to eventually get our money back. They would never have repaid £1225.00 if we hadn’t stuck with it.
In the end I was told that they just ‘wanted to put it to bed’”
“Waiting for a partial refund from this company since March! Would not provide full refund even though I could have got full amount back if id gone direct to vendors. Well over the quoted 7-9 weeks and no further contact from Jetline Holidays. Eventually when you get through to someone, passed around and knowone takes ownership. Staff not capable of processing even the basic information never mind providing you with actual help. I do not expect to receive any monies direct from Jetline Holidays and have been forced to recoup the monies via another method. Shambles of a company made worse by them cutting corners and outsourcing customer services abroad.”
“Terrible untrustworthy company. I would not recommend booking with them. They will tell you that something has changed or is no longer available for your booking and then they will charge you more for the change. After they've got your money they do not comply with their own terms and conditions or even ABTA guidelines, so won't provide a provide a proper refund for cancellations, I doubt that they will honour any credit "vouchers", certainly without demanding more money for the same thing. If you have an ongoing cancellation dispute with them then report to ABTA, Trading Standards (via Citizens Advice), Competition and Markets Authority, any Consumer Group (Money Saving Expert, Which?), any intermediary that you bought through (Groupon, Daily Mail, etc.), add reviews to as many forums as possible. It appears unlikely that we'll get proper refunds without legal action, but Trading Standards and the CMA are more likely to take action the more reports they get.”
“DO NOT USE!!! POOR!! Disgraceful
Booked a surprise trip for my parents to Venice for 3 nights. I didn’t know the trip would be via this company as I wouldn’t have used them looking at reviews. I brought a voucher from GoGroopie, then had to ring this company to book the dates, I had a lot of pressure from Jetline to upgrade my deal for my parents but thought it was worth the extra cost and went for it. Then I got a phone call advising their flight home was cancelled and they needed to reschedule the flight for the next day meaning they would have to stay an extra night, but advised me that I would have to pay the extra costs which I was not prepared to do, plus my parents were due back at work. I argued then for my money back, yet they refused and said they could only give me a certain amount back meaning I would be £130 out of pocket, again I didn’t accept this and told them they were not providing what I had paid for, I was forced and pressurised again into changing the dates so my parents went a day later and came back a day later, than planned which cause havoc with their work, this was the only way to prevent me being out of pocket. Today I get a phone call advising that the whole trip has been cancelled due to the Coronavirus and they won’t be going on holiday on Sunday. So I asked for a full refund, which legally I am entitled to. They have refused to give me a full refund, saying that the suppliers won’t reimburse them, so that means I don’t get my money. This is not right at all, I have paid for a package holiday and not getting it. After getting very upset with them and having 4 calls with them today, they said they would give me a credit note which I can use within a year but even the credit note is £80 less than I have paid. They also advised me that Go Groopie would reimburse me directly for the voucher I paid for via them, then they suddenly said that Go Groopie had already reimbursed back to them, yet they are withholding this money and not giving it me, they want me to have a credit note. It’s absolutely disgusting. I have advised them I am going to trading standards, ABTA & I also will be getting legal advise and then they can reimburse my legal fees too. All I wanted was a full refund direct to my bank, which I am legally entitled to, as they cannot supply the holiday which I have paid for and they have cancelled it. The people I have spoken to are rude, unhelpful, they are con merchants and their customer services are so poor. The names they use are also not their real names. I asked for the complaints procedure and apparently they do not have a complaints procedure. I am sure this is against the law. Do not use them, go to a reputable company, even if it costs you slightly more. My parents are disabled and this was supposed to be a nice surprise for them and it has turned into a nightmare that has caused them and I so much stress. At present I am out of pocket fully and it’s not right!!!!!”
