Sequence Reviews

Name: Sequence
Address: 555 Market St, San Francisco, CA
Rating: 3.14

3.1 Rating 392 Reviews

52 %

of reviewers recommend Sequence

Company Reviews

Questions

Metrics

3.1

Based on 392 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 78%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

6504796844

Email:

product.accounts@weekendhealth.com

Location:

555 Market St, San Francisco
CA
94107

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Sequence 5 star review on 8th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The real problem is that the prescription weight loss medications are not available. I have paid for 9 months of the Sequence Subscription, but have received only 3 months on medication. I suggest going to a clinic that administers the medication in their office. Communication with Sequence was always pretty good and quite responsive. Always apologetic for the lack of availability of the medication, but had no solutions. They suggested trying a different medication, but my research indicated that none were readily available. The good news is that I lost about 18 pounds, but sadly, I am cancelling my subscription to Sequence because I am not able to get medication through them.”

Helpful Report

Posted 9 months ago

“There are many flaws with this program. Not only are the meds overly expensive with most insurers, but they are out of stock. Sequence offers scripts for meds that are not obtainable due to price and shortage. Even the core medications they offer are now on a back order/ shortage. What’s the point? Sequence cannot fulfill their end of the contract. I will be reporting. The service is very slow to respond. They spend the first 4 weeks you pay for just authorizing meds. The dietitian and exercise and WW membership come much later - week 3 or 4? It’s ridiculous.”

Helpful Report

Posted 9 months ago

“I too wish I had read the reviews before signing up. The only thing that I can say good about the Sequence/Weight Watchers experience was that the clinician said I would be refunded my $49. I like others, did the thing to see if I qualified and I did. At no time did anything say if you’d rather not take a glp-1 that you should not proceed. I read that other types of medications are covered as part of the membership. The process to sign up was long and I uploaded my labs which I regret not. I don’t want a company who treated me like I was treated today to have any information about me yet now this scam of a company has all my information and history. I put the medications I am on in the information and not once was anyone kind and real enough to say, if you’re on this were not going to do anything for you. I had my video appointment today and it lasted less than 8 minutes. The clinician was very cold and made me feel like I was bothering her. As soon as I mentioned having tried Ozempic samples and that they didn’t work nor did I like how unwell it made me feel she got worse. I told her I knew my insurance wouldn’t cover any weight loss medications (which is why I was excited about this program). What I was hoping for and was reassured after going through the “lessons” was totally possible. The clinician made me very uncomfortable to the point I didn’t even want to look in her direction. She didn’t smile or even try to be pleasant. If I went to her as a regular doctor, I would switch immediately. She may as well have just said, I am in this to only push glp-1 medications to make money. She immediately told me “with my history” I didn’t qualify for any of the oral meds and how ineffective Metformin is. She said I didn’t qualify to try Bupropion/Naltrexone because I was already on Buproprion. Now what kind of sense does that make?? I wanted to be sure of what she was saying so I said so…I can’t get anything? She said no, I will inform the care team to cancel your membership and provide a full refund. And that was the end of it. I tried to look at the information online to make sure I wasn’t seeing things when I read they would provide oral medications as part of the membership if that’s what I chose ( I knew it said that) but literally had to be within 1 minutes she had deactivated my account. I was felt disgusted, embarrassed, upset and many other emotions. It was one of the most scammy, inconsiderate thing I’ve ever experienced. I understand glp-1’s are big money makers but my goodness…these are humans that they are dealing with. I didn’t even feel like a customer at that point, at least sales people pretend to be nice, concerned and interested to a certain point. What I would compare it to that I think a lot of people can relate to is a car lot sales experience. As long as they can talk you into something that isn’t the best fit for you they will be helpful but as soon as they see you have your own preference and feelings about what you do or don’t want you’re off no use to them. The only difference is that my clinician didn’t even attempt to make me feel welcomed. I feel really stupid how hopeful I was about this appointment. I chose it because I kind of feel like I’m being judged when I try to get help with losing weight at my pcp. This felt much worse. My sister helped me lose weight with what she learned when she did weight watchers as far as about what foods I could eat for little or no calories and I lost weight years ago. However, even though I know that the traditional weight watchers program is helpful, I do not recommend this option to anyone and now do not trust Weight Watchers anymore either because of this partnership or choice they have made to provide this type of service when they don’t even try to hide all they are is help-1 pushers. They don’t care if they’re helpful or not as long as they get people on those medications. I did not have any issue getting them to respond via messages, they actually seemed really nice but I am thankful I didn’t want any glp-1 meds because I don’t need all of the stress and problems that many others experienced in trying to even get them after they were prescribed. I normally don’t bother with writing reviews because I feel companies that I have bad experiences with don’t care anyway. But in this instance I don’t expect them to care at all, I just want to help someone who may very well be getting ready to waste their time and have false hopes about this program avoid what I am feeling now. I am going to look for other places to leave a review as well. It was difficult to find honest, informative reviews about this program. If they don’t refund my money like she said, I will be back to report that.”

Helpful Report

Posted 9 months ago

“An absolute scam! There is zero indication that there will be any difficulty obtaining the GLP-1 meds at the time one signs up. This information is not shared until the actual process begins. Once a med is authorized they will send the prescription to the pharmacies in your zip code only. How much sense does that make? Your end of the bargain is finding the medicine, not stop the search and say "well you can take these oral meds instead". No, I did not sign up for these meds, I was promised a GLP-1. Thankfully, I was not charged the 3rd month because I had enough and told them I was done with them wasting my time and it would be best for them to not charge me an additional $84 for doing NOTHING. ZERO stars, disgusting business practices, total rip-off. Don't do it!”

Helpful Report

Posted 9 months ago

“Sequence is awesome! You are doing it right!”

Helpful Report

Posted 9 months ago

“I love Sequence! I have tried for years to eat right, exercise, & be healthy. I was desperate when I decided to try Sequence. My care coordinator and my clinician have both been amazing. They’ve answered questions, supported me, & helped me work through struggles. I cannot recommend Sequence enough. Below I have added pictures of my progress from January 1 to March 1. The difference on the scale is 9 lbs, but you can see it’s looks like much more. Thanks to Sequence, I am on the meds I need to help me drop weight and become healthy. I finally have the energy to work out again and the ability to make good choices when it comes to food.”

Helpful Report

Posted 9 months ago

“Zero stars. At $84/month, prepare for Weight Watchers/Sequence clinicians to dangerously fail to manage your care or call in your prescriptions on time, leaving you to suffer with painful gaps in care, no customer service, and, ultimately, no recourse. The “24/7” WW coaches say they can’t help when a customer is being screwed over by their clinician who is refusing to do their job, and there is no customer support line to make complaints. This isn’t medicine, this is a complete scam.”

Helpful Report

Posted 9 months ago

“Not sure overall yet, but the clincicians and care coordinators have been OUTSTANDING! Special shout out to Ngoc, N.!.”

Helpful Report

Posted 9 months ago

“I wish I could give them a 0-rating! They have you take a “quiz” to see if you qualify for their program. I took the quiz and was told that I qualified. I paid the money and was so excited to get started! I had to schedule an appointment, and that took a week or so. In the meantime, I had to upload all kinds of different information, recent labs, insurance cards, a photo of me on the scale, etc. Today was my video appointment to get me started on the medication. My appointment literally did not even last 2 minutes because she said I did not qualify based off of my BMI. The SAME bmi that I “qualified” for in the beginning when they took my money! I will also be reporting to the BB. I work hard for my money. I got nothing in return. I received NO service whatsoever. Steer clear of Sequence. Nothing but thieves!”

Helpful Report

Posted 9 months ago

“I can’t say enough about my Sequence care team. Shannon, my NP, and Abigail, my Care Coordinator are so positive, warm, and consistent. I really feel like I matter and they make me want to succeed in this journey. I have to admit, I canceled my membership after the first month. I didn’t get any prescription filled despite my Sequence Care Team’s efforts. Honestly, I was all over the place having just moved back to the States and starting over establishing care under a new PCP. I cancelled because I thought I knew what I wanted and needed in my weight loss efforts. But I discovered that my new PCP hates GLP-1 medications even though she said Im a great candidate. And she explicitly said that she hates dealing with the prior authorization so she won’t prescribe them. Okay so I was back to square one. A friend suggested that I try a competitor to Sequence. I found out I could try them out for a month for free. I did. But it cost me a $290. While I met with a provider via video chat, she didn’t give a rat’s booty about me. Every time I’d need my prescription refilled or I had a question, I’d have to pay $130 just to speak with the provider who only gave me 20 minutes. The worst part of that experience was honestly that this other company makes it seem like my insurance would refund me the cost of the appointment since I chose an in-network provider. That wasn’t the case. I only found out after my first 2 appointments. So I rejoined Sequence and Abigail welcomed me back with so much kindness and compassion. Shannon really takes the time to ask questions and she comforts me in a way that doesn’t feel like she’s merely doing her job. She wants to help me over the hurdles of the side effects. They respond to my umpteen messages very quickly, thoroughly, and consistently. I can ask questions and I’m comforted knowing that my side effects and/or concerns are valid. I don’t have to worry about scheduling appointments and feeling like a number. It’s hard enough to be in this space of needing a GLP-1 for weight loss. But having Abigail and Shannon on my side makes me feel like this is the right choice. While I’m on the hunt for a new PCP, I think I’ll stay with Sequence regardless — for the consistent personalized and warm support that Shannon and Abigail provide.”

Helpful Report

Posted 9 months ago

“WISH I would have read review B4 signed up! As with others wish could give zero 4 review! They take your money & lock u in for 3 months & then CAN NEVER Get anything accomplished! Been tryn 3 WEEKS 2get my situation Resolved so Evidently they made $350 off me & I get NOTHING! I am filing a Consumer Complaint, contacting BBB With complaint & the FCT! NEVER FIGURED WW Would Allow This! Maybe we should contact Oprah! You know SOMETHING IS WRONG with this Many complaints! My issue may have been resolved with 1 Phone call, but I can't even get any1 to call me! UNREAL”

Helpful Report

Posted 9 months ago

“They are great at writing prescriptions that we cannot fill and provide no help for finding pharmacies that have stock of medication. I have paid membership for 3 months and never was able to fill one prescription.”

Helpful Report

Posted 9 months ago

“To give it one star is doing too much. This is just a way of taking peoples hard earned money when they are fully aware that insurance will not cover the medications unless its for type 2 diabetes. They gave me the runaround for over a month and I've accomplished nothing but frustration from being duped. DONT WASTE YOUR TIME AND MONEY!!!!!!!!!!!!!!!!”

Helpful Report

Posted 9 months ago

“It started off good I had my consult I got approved for Zepbound and 1 month later my insurence cahnged and I said I need a refill on the medication but to least of my knowledge my insurance carrier needs a pre-authorization for this medicine. I’ve been trying to reach someone for one week already trying to solve this problem and no one and is really helping I am just getting runaround saying they have faxed my pre-authorization to my insurance company but but the insurance company says they have not received anything and I’ve been checking online to see if it’s been sent and nothing is there as well I have been given the run around for 1 week already and it’s most frustrating thing that I have inquired. Now I’m already off the medication. It’s gonna be a week and still nothing.”

Helpful Report

Posted 9 months ago

“Sequence did not provide the Metformin I was approved for after two botched attempts to get it delivered to my home. I paid for the "buy 3 months and get 1 free option" but it has been two months and I've received nothing more than elementary education about diet and exercise that any grown healthy-living adult already knows. When I asked for my money back, I was told no. Don't waste your money—total scam.”

Helpful Report

Posted 9 months ago

“i would have given it a zero if i could. this company lures you into a 3 month commitment when they know that the insurance company won’t pay for the GLP-1 meds. it is a complete scam. i can’t believe weight watchers owns this company! they wanted me to pay $80 a month for metformin that i could get for $20 a month with my insurance !”

Helpful Report

Posted 9 months ago

“Scam. They offer help and I believe they know from the beginning who will and will not be covered for GLP-1 injections for weight loss. They take your money and basically ignore you....until the final prior Auth is denied. Then they send you 2 generic meds that are supposed to equal Contrave and you feel awful.... your heart beats out of your chest and it doesn't do much else.I would not recommend.”

Helpful Report

Posted 9 months ago

“Sad to say I agree with everyone on here saying SCAM!!!! Do NOT waste your $!!!! I took semaglutide last summer through a medical weight loss place and lost 30lbs! It wasn’t $1000/month, but it was $350/month. I tried to lose the rest of the weight on my own, but I couldn’t. I turned to WW Sequence to see if they could help. Once they “reviewed” my medical history and saw I didn’t have one of their “medical issues” that was it. They had no use for me bc they knew my insurance wouldn’t cover the meds. (My insurance didn’t cover them the first time I was in them either!🙄) The Dr said sorry we can’t work together and canceled my membership. I’m beyond disgusted with this place!!! Do not waste your time!!!! It’s a scam and the people there are beyond rude and callous!”

Helpful Report

Posted 9 months ago

“Complete scam. They steal your money, promise to give you a script to lose weight. Give you the smallest amount possible so you have to keep paying the monthly fee of $100 to get anything that will actually help amd then when your insurance finally catches on that you don't have diabetes and stops paying....they say, ok bye, thanks for your money and have a great journey. Total scam. Don't waste your money!”

Helpful Report

Posted 9 months ago

“This is the biggest scam I have ever experienced. They lure you in by making convincing claims about helping you get on a weight loss drug and say they help getting insurance approval. But when insurance won’t approve they tell you they can’t help unless it’s self-pay which is about $1000 a month! Then when you can’t afford that and want to cancel the sequence membership because they can’t help, you are told you still have to pay for the 3 months at $84 per month for them to do absolutely nothing further! Do NOT sign up for this! Go to a local weight loss facility. I cannot believe weight watchers operates this way!”

Helpful Report

Posted 9 months ago

Sequence is rated 3.1 based on 392 reviews