Just Eat Reviews

Name: Just Eat
Rating: 1.08

1.1 Rating 755 Reviews

2 %

of reviewers recommend Just Eat

Company Reviews

Questions

Metrics

Location:

Just-Eat.co.uk Ltd. Imperial Place (IP4), Maxwell Road, Borehamwood, Hertfordshire, London United Kingdom
WD6 1JN

Write Your review

Tell us how Just Eat made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Just Eat 1 star review on 16th June 2024

Astrid

Just Eat 1 star review on 13th June 2024

F Thornhill

Just Eat 1 star review on 10th June 2024

Anonymous

Cara Evans

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spent over £50 quid last night and half my order was missing. Was in hold on phone to them for 45 minutes and they lied and said someone would contact me within 2 hours, they also said they would email me which they didn't. The chat servers just as bad. I was refused a refund. Will never use them again its the 2nd time this week items have been missing. DO NOT USE THEM”

Helpful Report

Posted 4 years ago

“Ordered at 7.20pm still waiting at 9.20pm”

Helpful Report

Posted 4 years ago

“Appalling service! Placed order at 17.35 with delivery due at 18.10 This changed to 19.03 and then no further updates Phoned a Just Eat at 19.30 who said it would update in 10.00 mins but with no idea when the food would actually be delivery Order now 2 hours late Apparently NO DRIVERS to collect and deliver food Cancelled order!!!!!!”

Helpful Report

Posted 4 years ago

“I paid and ordered a pizza but never received. I called restaurant and said it was delivered. Call the website and I lost 20 min waiting for someone to answer just to be transferred to someone else that never picked up the phone. I talked to chat team and they said they need 48 hours to investigate. I do not recommend this service.”

Helpful Report

Posted 4 years ago

“ABSOLUTELY TERRIBLE. DO NOT USE THIS SERVICE. ORDER SAYS IT WAS DELIVERED BUT IT WAS NOT. THEY NOW HAVE TO 'INVESTIGATE' FURTHER. LET ME TELL YOU - WILL NEVER EVER EVER EVER USE THIS SERVICE.”

Helpful Report

Posted 4 years ago

“TERRIBLE COMPANY! I ordered food and waited over 1 hour from a place only 15 min from where I live. There was no tracking and no updates. After 1 hour 30 min I called Just eat and they told me the food had been delivered, but it had not! I was starving hungry by then and everywhere was closed as it was 11:30pm. Do not use this company!”

Helpful Report

Posted 4 years ago

“Just eat have become more and more unreliable. I'm afraid food delivery services need to be spot on and you just aren't. It's over for just eat I think.”

Helpful Report

Posted 4 years ago

“Lies from the Takeaway for 2 hours and when reported to these idiots at Just Eat they sided with takeaway so as good as said I was a liar! Disgusting, useless company .”

Helpful Report

Posted 4 years ago

“I had a massive problem with a Takeaway that lied to me and others and did not deliver! Reported to Just Eat who said they had delivered so believed their lies and did nothing!! Totally useless customer services who accused me of being a liar a total disgrace!!!”

Helpful Report

Posted 4 years ago

“What rubbish service, I can assure you this was not the case! I called the restaurant when I saw the a notification of delivered came up the restaurant and informed me the food left the restaurant and should be with you, if not I need to call just eat as the driver may have stolen your food! Based on the response I will no longer be using just eat.”

Helpful Report

Posted 4 years ago

“JustEat U.K. is the worst company I’ve ever had to deal with! I have an issue dating back to the 31st August 2020 (Order Number 1007474960) which I finally got resolved on the 8th September 2020 (or so I thought) a refund was agreed and an email was also sent out to myself confirming the conversation (Ticket Number 36991055). I have since phoned up 5 times and on 3 occasions the call handler has put the phone down on myself due to not receiving any part of the refund. The company is rude, and I’m almost certain it is a scam! I will be placing this on as many social media post that relate to Just Eat U.K. Hopefully the company will take note and actually sort my issue out!”

Helpful Report

Posted 4 years ago

“Just Eat is a disgrace. When cancelling an order you have to wait in a chat queue, instead of simply cancelling the order with the click of a button. By the time you get through to someone its too late. If you call the store instead they can't cancel the order on their end as it has to come from Just Eat. Just Eat don't have a facility for direct communication with their stores, which would make resolving issues very simple. Their agents also refuse to use their initiative and call the stores. When refusing delivery of orders their drivers mark it as delivered as they don't get paid otherwise. A truly shoddy, inefficient organisation which is tailored to steal your money by making it impossible to cancel orders, even if you try to do it before the food is prepared.”

Helpful Report

Posted 4 years ago

“Put order in at just eat for kfc Exeter at 5.26pm on 3/10/20 and order didn’t turn up until 8.18pm what a rubbish delivery every thing had to go in microwave as it was all cold , will not use again”

Helpful Report

Posted 4 years ago

“Waited 2 hours for food which I ended up picking up myself from the restaurant because the food had been ready, the Just Eat driver just hadn't bothered to show up! Disgusting! Avoid! Avoid! Avoid!”

Helpful Report

Posted 4 years ago

“Food did not arrive, person on the justeat chat service said the driver tried to deliver but unable to so returned the food. we have a reception so don't understand how he was not able to deliver and just eat would only refund half the amount. I drove to the take away and asked if the food had been returned but was told no, that is odd don't you think? We will no longer use just eat at our offices and I will not use personally either. Good business model, by not refunding £10 you have now lost more in future sale. Great job.”

Helpful Report

Posted 4 years ago

“An we have a driver tripling option It is about time and I feel awful when I have no cash I doors to tip the driver Other apps have driver ripping facility C'mon just eat, get with the times!! I wanna top my driver !!!”

Helpful Report

Posted 4 years ago

“Awful experience, do not use!!!! Everything I order comes to me wrong!! Clowns!!”

Helpful Report

Posted 4 years ago

“This company is a disgrace. Second time with order issues. Order placed for Mc'd breakfast at 9.50, update confirmed driver would arrive by 10.21. Telephoned mc'd, delivery driver had not turned up even though order was accepted. Contacted mc'd again at 10.55, driver still not arrived. Breakfast's finish at 11am. Made the decision to take the kids for breakfast. Text message from driver at 11.20 to say outside house and trying deliver food. Will never be using this company again. Refund requested.”

Helpful Report

Posted 4 years ago

“Thoroughly disappointing experience. Only half of order delivered, Just Eat not apologetic or willing to help resolve the issue. After much discussion I was merely offered credit rather than a refund. As I won’t be using them again this is pointless to me. CS advisor unhelpful and spoke over me the whole time.”

Helpful Report

Posted 4 years ago

“AVOID AVOID unless you like your door freezing Cold. Ordering was easy but waiting for delivery took forever then when it got here it was freezing Cold, Customer service Well they are just a joke and should be on a stage dressed as clowns. I will never use just-S**T again”

Helpful Report

Posted 4 years ago

Just Eat is rated 1.1 based on 755 reviews