Just Eat Reviews

Name: Just Eat
Rating: 1.08

1.1 Rating 759 Reviews

2 %

of reviewers recommend Just Eat

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Location:

Just-Eat.co.uk Ltd. Imperial Place (IP4), Maxwell Road, Borehamwood, Hertfordshire, London United Kingdom
WD6 1JN

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Just Eat 1 star review on 23rd December 2024

Anonymous

Just Eat 1 star review on 16th June 2024

Astrid

Just Eat 1 star review on 13th June 2024

F Thornhill

Just Eat 1 star review on 10th June 2024

Anonymous

Cara Evans

Anonymous

Anonymous // 01/01/2019

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“Had half of my food delivered and half of another person's order. Called just eat and when eventually got through had to barter to have my money refunded to my bank account. Ended up still having to pay for cold fries. I had to demand the delivery fee to be refunded as well. Absolutely appalling service. Will NEVER use Just Eat again. What a waste of time and money.”

Helpful Report

Posted 3 years ago

“After 52 minutes our order came but it clearly wasn’t our order, went back out to the driver who said to call McDonald’s. Called McDonald’s who again shifted the blame & said I should call just eat. Called them & “rose” wasn’t very helpful, told to take photos of the food I received which was a Big Mac meal & 20 chicken nuggets. When I ordered a Big Mac meal, a Mac chicken sandwich meal, 2 chicken mayos,1 double cheeseburger, 2 cheese bites, 2 apple pies & a sour cream source. Told I will have to wait 48 hours for an investigation to get a refund, no option to just send the correct order out!! Upset children!! No lunch!! & fight to get my own money back. I was very cautious about using just eat, because of the bad reviews all over social media & I should of trusted my gut instinct!! I will never use them again, I don’t understand how they’re still in business with the shocking customer service that they give! Absolutely disgusting! Abysmal! Scamming really! Do your self a favour & order direct from the restaurant if possible or go & collect your order, don’t give just eat your money as you will be left hungry! Disgusting service!!”

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Posted 3 years ago

“AVOID AVOID AVOID Worst service I have Received the customer service is a joke 1st of all I ordered to then be told it’s been cancelled as the restaurant isn’t open so they shouldn’t be on the list of places to order id it’s not open So ordered from somewhere else To be told my food had been delivered although it has not Just eat now telling me I have to wait 48 hours for a refund as they have to pass to a different team When I ask for someone higher to call me I have to wait 72 hours So far I have ordered twice today and still have no food It’s a joke Poor service and customer service Tried to call the restaurant to find out and the number does not work”

Helpful Report

Posted 3 years ago

“Awful. Placed order, it was accepted by restaurant but then got stuck on assigning a driver for 30 mins. I contacted customer services and got through to someone on chat. While I was on with them, 45 mins after order placed (and 15 mins past end of promised delivery slot) justeat cancelled my order. Person I was chatting with apologised and admitted it was their fault (they did not have enough drivers, which I had worked out by myself!) but they made no attempt to sort out the order, get food to us, compensate us, etc. Just: there is nothing more we can do. So after ordering just before 7pm we were stuck at 8pm with no food & no compensation. Will never use justeat again. Terrible.”

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Posted 3 years ago

“My subway order of £14.95 was not delivered, I phoned subway who then told me to phone just eat. So I did and they told me they would investigate and I should get an email within 48 hours. 3 hours later I got an email saying my order was delivered the matter is now closed. I'm now £14.95 out of pocket and made out to be a lier. I will never use just eat again and will leave them bad reviews whenever possible.”

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Posted 3 years ago

“Absolute worst customer service I have ever had to deal with. I will never ever order with Just Eat again. They give you wrong info, they lie, they hang up at you. Honestly they're the worst.”

Helpful Report

Posted 3 years ago

“just eat will steal your money, its been 6 weeks since i ordered, still no food or refund!! i have had so much stress over £23, do you know what just eat? you can keep the £23 and i hope you choke on it!!, i used just eat all the time but never again!!”

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Posted 3 years ago

“Needed refund on 1 item. Restaurant very helpful, just eat lied, fobbed me off and passed me between 4 different people before giving me incorrect information. Will never ever use them again.”

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Posted 3 years ago

“Absoloute joke. Never order from here again.”

Helpful Report

Posted 3 years ago

“Order through just eat. No food delivered now have to wait 48 hours for them to investigate so no money or food good saturday evening.”

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Posted 3 years ago

“I was owed REFUND because of a bad meal, I had paid with cash so re Ioved nothing”

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Posted 3 years ago

“Expensive. Cold and seen more chilli in a jam factory. Not happy and I'm going to peruse for a full refund... macdonalds by the way”

Helpful Report

Posted 3 years ago

“Just Eat have allowed discrimination towards disabled people by failing to acknowledge behaviour from a disgraceful restaurant in Twickenham. The restaurant were extremely patronising and discriminatory towards me as a disabled person and the incident shattered my confidence and made me feel worse about myself. Just Eat couldn't care less about people or their wellbeing. They dont care about the way they and this restaurant have behaved and I am about to publicise recordings and screen grabs of this situation because they will not get away with treating people this way.”

Helpful Report

Posted 3 years ago

“Yet again delivery doesn’t happen! Save your time and money and use Uber eats. This company take your money and then have no delivery drivers to make good on the order. They then make it nearly impossible to get your money back. No food delivered and they have £30 of my money! Told me that they would definitely deliver even after the place had CLOSED! What a joke of a company”

Helpful Report

Posted 3 years ago

“Unbelievably bad service. Food never showed up (for the who knows how manyieth time) and they are impossible to contact. Pure scammers.”

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Posted 3 years ago

“I ordered food and it never came to me, they were conducting a serious investigation of what happened but as much as they could have done And they never gave the money back.”

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Posted 3 years ago

“The driver never turned up with my daughter in law's food the driver phoned her when she tried to phone him back he had blocked her number she will never use just eat again plus her poor kids had to go with out there lunch because there driver didn't know where to go even though she told him on the phone where to go”

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Posted 3 years ago

“Just ordered from Greg's. One item was missing so phoned customer service. Was told that I would need to reorder and pay the associated charges and that I would get a credit note for the missing items rather than a refund. 20 minutes on the phone with someone who's role was purely to wind up. Will never use again.”

Helpful Report

Posted 3 years ago

“I ordered from Greggs Hawk Brae, Livingston Scotland Order Number 1128231379 I was patiently waiting on my order allowing extra time as the roads and streets have been bad with the snow. I log back onto my Just Eat account only to find out that the lying driver has stated that the items were delivered already. I gave clear and detailed instructions but they decided to ignore them and just steal my money instead. I called up Greggs who informed me that they have no control over this and I was to contact Just Eat Directly, after carefully navigating through their automated responses... you know, opt 1 opt 2 nonsense I speak with a kind lady who did seem to empathies with my situation but informed me that not only will I not be getting my order I will have to wait 48 hours for this to be investigated. My mind was/ still is blown by this service. A food delivery company who work at fast pace deal with complaints and concerns in 48, while I'm out of pocket and still hungry. I have never in my life heard anything so ridiculous. We are consumers should be able to contact the drivers directly or track them like any other delivery service. I will never use Just Eat again and I would caution anyone using them too. What an absolute joke”

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Posted 3 years ago

“When the restaurant put a wrong (and cheaper) item in my order, Just Eat implied that I was lying and refused to help. As simple as.”

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Posted 3 years ago

Just Eat is rated 1.1 based on 759 reviews