Just Eat Reviews

Name: Just Eat
Rating: 1.08

1.1 Rating 755 Reviews

2 %

of reviewers recommend Just Eat

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Location:

Just-Eat.co.uk Ltd. Imperial Place (IP4), Maxwell Road, Borehamwood, Hertfordshire, London United Kingdom
WD6 1JN

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Just Eat 1 star review on 16th June 2024

Astrid

Just Eat 1 star review on 13th June 2024

F Thornhill

Just Eat 1 star review on 10th June 2024

Anonymous

Cara Evans

Anonymous

Anonymous // 01/01/2019

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“My subway order of £14.95 was not delivered, I phoned subway who then told me to phone just eat. So I did and they told me they would investigate and I should get an email within 48 hours. 3 hours later I got an email saying my order was delivered the matter is now closed. I'm now £14.95 out of pocket and made out to be a lier. I will never use just eat again and will leave them bad reviews whenever possible.”

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Posted 3 years ago

“Absolute worst customer service I have ever had to deal with. I will never ever order with Just Eat again. They give you wrong info, they lie, they hang up at you. Honestly they're the worst.”

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Posted 3 years ago

“just eat will steal your money, its been 6 weeks since i ordered, still no food or refund!! i have had so much stress over £23, do you know what just eat? you can keep the £23 and i hope you choke on it!!, i used just eat all the time but never again!!”

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Posted 3 years ago

“Needed refund on 1 item. Restaurant very helpful, just eat lied, fobbed me off and passed me between 4 different people before giving me incorrect information. Will never ever use them again.”

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Posted 3 years ago

“Absoloute joke. Never order from here again.”

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Posted 3 years ago

“Order through just eat. No food delivered now have to wait 48 hours for them to investigate so no money or food good saturday evening.”

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Posted 3 years ago

“I was owed REFUND because of a bad meal, I had paid with cash so re Ioved nothing”

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Posted 3 years ago

“Expensive. Cold and seen more chilli in a jam factory. Not happy and I'm going to peruse for a full refund... macdonalds by the way”

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Posted 3 years ago

“Just Eat have allowed discrimination towards disabled people by failing to acknowledge behaviour from a disgraceful restaurant in Twickenham. The restaurant were extremely patronising and discriminatory towards me as a disabled person and the incident shattered my confidence and made me feel worse about myself. Just Eat couldn't care less about people or their wellbeing. They dont care about the way they and this restaurant have behaved and I am about to publicise recordings and screen grabs of this situation because they will not get away with treating people this way.”

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Posted 3 years ago

“Yet again delivery doesn’t happen! Save your time and money and use Uber eats. This company take your money and then have no delivery drivers to make good on the order. They then make it nearly impossible to get your money back. No food delivered and they have £30 of my money! Told me that they would definitely deliver even after the place had CLOSED! What a joke of a company”

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Posted 3 years ago

“Unbelievably bad service. Food never showed up (for the who knows how manyieth time) and they are impossible to contact. Pure scammers.”

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Posted 3 years ago

“I ordered food and it never came to me, they were conducting a serious investigation of what happened but as much as they could have done And they never gave the money back.”

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Posted 3 years ago

“The driver never turned up with my daughter in law's food the driver phoned her when she tried to phone him back he had blocked her number she will never use just eat again plus her poor kids had to go with out there lunch because there driver didn't know where to go even though she told him on the phone where to go”

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Posted 3 years ago

“Just ordered from Greg's. One item was missing so phoned customer service. Was told that I would need to reorder and pay the associated charges and that I would get a credit note for the missing items rather than a refund. 20 minutes on the phone with someone who's role was purely to wind up. Will never use again.”

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Posted 3 years ago

“I ordered from Greggs Hawk Brae, Livingston Scotland Order Number 1128231379 I was patiently waiting on my order allowing extra time as the roads and streets have been bad with the snow. I log back onto my Just Eat account only to find out that the lying driver has stated that the items were delivered already. I gave clear and detailed instructions but they decided to ignore them and just steal my money instead. I called up Greggs who informed me that they have no control over this and I was to contact Just Eat Directly, after carefully navigating through their automated responses... you know, opt 1 opt 2 nonsense I speak with a kind lady who did seem to empathies with my situation but informed me that not only will I not be getting my order I will have to wait 48 hours for this to be investigated. My mind was/ still is blown by this service. A food delivery company who work at fast pace deal with complaints and concerns in 48, while I'm out of pocket and still hungry. I have never in my life heard anything so ridiculous. We are consumers should be able to contact the drivers directly or track them like any other delivery service. I will never use Just Eat again and I would caution anyone using them too. What an absolute joke”

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Posted 3 years ago

“When the restaurant put a wrong (and cheaper) item in my order, Just Eat implied that I was lying and refused to help. As simple as.”

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Posted 3 years ago

“Never even arrived through Just Eat delivery and was sent back to the restaurant. When we rang to try and work out the issue, KFC were incredibly unhelpful and said it was our responsibility to sort out with Just Eat?! Never got the food and Just Eat Customer service said we have to wait 48 hours to find out whether we even get a refund. Shame on you. Utterly appalling.”

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Posted 3 years ago

“We have had the wrong food delivered more than once, today I had the wrong order delivered I wanted 2 full meals and a happy meal and desserts for my young family and only 1 happy meal with nothing else delivered for 30 pounds I received a 5 pound order I am disgusted and am making a complaint and very disappointed with McDonald's and just eat and the delivery guy nobody wanted to help and in a company like McDonald's and justeat I thought was terrible”

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Posted 3 years ago

“Used Just eat for the first time, made me wait for 3 hours and then offered me cancellation!! Helpline representative not clued up, have no control over the restaurant or the delivery services. Will not recommend this service to anyone.”

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Posted 3 years ago

“My order never turned up. I’m £17.50 out of pocket and no one would help me. Thank goodness I paid via PayPal. Absolute disgrace of a company”

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Posted 3 years ago

Just Eat is rated 1.1 based on 755 reviews