Karen Millen Reviews

"I returned an item and Karen Millen is ignoring my request for a refund.\r\nIt has been going on for 3 months now and looks like I am out of pocket. \r\nI would not buy from this company again, avoid at all cost as you are likely to lose your money if you need to return. \r\nThe majority of reviews say the same thing. \r\nPlease see image for the only reply I got. I have send multiple messages over the last 3 months."

"I\u2019ve had a truly frustrating experience with Karen Millen\u2019s customer service. Due to a mix-up, I mistakenly sent a return meant for ASOS to Karen Millen. I alerted the customer service team in advance and provided tracking information, which confirmed the package was delivered. Despite this, I\u2019ve been told the package cannot be located, and my attempts to get updates have been ignored.\r\n\r\nThe customer service process is deeply flawed. Communication is limited to text messages, where you\u2019re advised to wait up to an hour for a response. In reality, I waited over 12 hours for a reply and then had to endure further delays between responses just to complete a single conversation. It\u2019s shocking that a brand positioned as high-end can\u2019t provide better support\u2014 a budget retailer, offers far better service.\r\n\r\nTo make matters worse, Karen Millen\u2019s lack of action means I could lose my ability to return the item to ASOS within their return window, resulting in a financial loss. This situation has been incredibly stressful and completely avoidable if proper care had been taken.\r\n\r\nI expected much better from Karen Millen. Their customer service does not reflect the quality or reputation they claim to uphold."

"Purchased a coat with 2 discounts offered. At $399. When I received the coat I was charged full price one discount and $341.09 was pulled out of my account. When I went online to do a return the coat is now $299 with a star on it basically stating they can change pricing whenever they want based on its \u201ccurrent value\u201d. Now I\u2019m scared to do the return for fear I won\u2019t even get a refund. I\u2019m keeping the product but first and LAST time I will purchase from Karen Millen. Trust stick with Nords."

"Purchased a coat with 2 discounts offered. At $399. When I received the coat I was charged full price one discount and $341.09 was pulled out of my account. When I went online to do a return the coat is now $299 with a star on it basically stating they can change pricing whenever they want based on its \u201ccurrent value\u201d. Now I\u2019m scared to do the return for fear I won\u2019t even get a refund. I\u2019m keeping the product but first and LAST time I will purchase from Karen Millen. Trust stick with Nords."

"Soo I wish I would have read this before ordering...I don't feel as crazy as I did before. I encountered an issue where I ordered a size in US via their US website and received the UK size. I ordered a US8 and received a US4 and they continually said via email mind you cause there is no phone number that I didn't know how to order and that the sizes are in UK. But explained NO the website has it in US and my email confirmation and in the APP shows US sizes but they sent me a UK8 instead of US8. A US8 is a UK12 and a UK8 is an US4. They never helped me with this so I paid for shipping of sent and return for nothing. Don't waste your time. The sizing is off on their clothing so you will never know which size to get without trying it on."

"Soo I wish I would have read this before ordering...I don't feel as crazy as I did before. I encountered an issue where I ordered a size in US via their US website and received the UK size. I ordered a US8 and received a US4 and they continually said via email mind you cause there is no phone number that I didn't know how to order and that the sizes are in UK. But explained NO the website has it in US and my email confirmation and in the APP shows US sizes but they sent me a UK8 instead of US8. A US8 is a UK12 and a UK8 is an US4. They never helped me with this so I paid for shipping of sent and return for nothing. Don't waste your time. The sizing is off on their clothing so you will never know which size to get without trying it on."

"I ordered Tailored Compact Stretch Viscose Cape Mesh Panel Midi Dress for \u00a3369. It came in a ball, full of creases, threads pulled, stitching was horrific. I can not believe this is a Karen Millen dress. I sent it back the day I received it. I sent the photos to customer support, they said there was no faults as creases can be ironed and steamed. The quality was horrific, light material, nothing like the photos. Very disappointed"