Karen Millen Reviews

Name: Karen Millen
Rating: 1.39

1.4 Rating 445 Reviews

7 %

of reviewers recommend Karen Millen

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Metrics

1.4

Based on 445 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Karen Millen 1 star review on 17th January 2025

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have issued a return over 2 months ago and still did not receive my refund. It was a $600 dress that they absolutely stole the money for. Unprofessional- do not buy from this store.”

Helpful Report

Posted 5 months ago

“Scammers no service provided to customers impossible to get anyone to support you once the payment is done pray for them item to arrive correctly otherwise you’ll loose your money WORST SERVICE IN THE WORLD”

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Posted 6 months ago

“I ordered two dresses in different sizes wanting to return the one that didn’t fit. I then saw the reviews about returns and refunds which sent a shiver down my spine. I have to say I have just revived notification that Karen Millen have received my return and that a refund is being sent. PayPal have just confirmed the refund, this was all within 4 days. Therefore I have given them 5 * for the returns process, £2 is the coast but worth it for an efficient service .”

Helpful Report

Posted 6 months ago

“Returned a Dress with two other items. Karen Millen say they didn’t receive it. But they received the other two garments which were in the same parcel. I am out of pocket €250 euro. It’s my word against there’s. This is shocking!!! They have the dress and I’m out of pocket. This is a disgusting way to do business. Avoid at all costs!!!!!”

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Posted 6 months ago

“I am happy with the quality of the items I ordered but having having no free delivery options regardless of what you spend is unfair. You also don't get free returns if you want a refund or an exchange! They take an additional £2 as a return fee and don't refund you the £4.99 delivery cost even for an exchange.”

Helpful Report

Posted 6 months ago

“Wish I could give less than 1 star. The worst ever returns system. Doesn't work. Impossible to navigate If (big IF) I ever need to purchase from them again & need to return I will send to their head office by a secure signed for method. Only ever use PayPal & only every correspond via PayPal. Conclusion: lovely clothes. Shambolic operation.”

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Posted 6 months ago

“I ordered a linen jacket from them It arrived packed in a very small bag--looked like a dish rag. It's a strange shape but I can't get into the returns portal. Please don't buy from them.”

Helpful Report

Posted 6 months ago

“The customer service is almost none! I’ve purchased 6 dresses recently and found 2 of them already used with mark on them! While I’ve spent time and effort to find my favorite dresses, it’s so disappointing that after lots of back and forth, all they can offer is to send them back! Interestingly they are out of stock so I’ve wasted my time!!!”

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Posted 6 months ago

“I think it's the worst customer service, I ordered a US SIZE 8 and the email confirmation says us size 8 . I received a us size 4 . the team meantioned that it is not a us size 8 but a uk size 8 . and this is normal because that's how they send their confirmation! NO, THEN IT SHOULD BE STATED SOMEWHERE PRIOR ORDERING ! TOTAL BS... THEY CHARGED ME 10 DOLLARS FOR RETURN AFTER NOT GETTING THE RIGHT SIZE.”

Helpful Report

Posted 6 months ago

“I used to think these dresses were so beautiful and structured. However I purchased the Tailored Stretch High Neck Tie Detail Midi Dress in yellow and I am not sure what to believe now. I loved this dress so much I purchased it and saved it in my closet for 8months to wear it. After its one and ONLY wear, dropped it into dry cleaning and after cleaning it to its tag- came out with what looked like the spandex letting go. After emailing Karen Millen for them to hide behind their 6 month fault policy, it seems they are all too happy to charge a luxury price tag while happily contributing to landfill after one wear. I would have got longer wear out of a SHEIN piece. Heartbroken.”

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Posted 7 months ago

“I was very pleased with Karen Millen until today. If my wife had a problem it was so easy getting the returns Michael label. And she loved the quality. Today I have changed my mind.”

Helpful Report

Posted 7 months ago

“I was very pleased with Karen Millen until today. If my wife had a problem it was so easy getting the returns Michael label. And she loved the quality. Today I have changed my mind.”

Helpful Report

Posted 7 months ago

“The worst customer service I have ever encountered in my life!!! Be aware, they are horrible! Zero training on customer relationship management. The employees: Nimat (the worst, zero relationship management, not solution oriented, they simply DO NOT CARE), along with others that I communicated with.. The story: I bought a dress on sale for 150.28 pounds. I have placed the order on June 10. This review is for Karen Millen (KM) and their associated shipping company HivedSpace. There was an attempted delivery on the 13th (during working hours, we were not home), more importantly no communication via email that there will be an attempted delivery! So that I work around it or make sure to write them a note to leave with concierge (like ALL other courriers do!), so I followed up with KM on what happened with the parcel, they were clueless, the only sent me the tracking link and said to wait! NO solution offered (incident 1), I then found a way to write a note on the delivery link to leave with concierge and also pick June 15 as delivery day. No one showed up, on Monday June 17 I followed up again with KM and they said they escalated the issue with the courrier. Tuesday June 16 again, no updates, nothing, and all KM was suggesting was to wait, taking into consideration that I need the dress by FRIDAY 21! I ordered June10! So at this stage, I went to the courrier customer service to get answers (at least they provided me with that! saying that "probably" the parcel was lost!) and that KM shall issue me a reshipment. I went back to KM to update them (basically doing their work! and sent them screenshots of the conversation with the courier). This is Tuesday June 16, their reply was they cannot do anything I have to wait till June 24 (until their internal investigation is over), keeping in mind that I mentioned that I needed the dress by Friday 21 and still they kept telling me they can do nothing! Today I recontacted the courier company and HIVED (the courier) confirmed to me "today" that they are certain that the parcel is lost and that Karen Millen are informed. Obviously they did not contact me, so I went ahead to contact them, I knew that they wanted to issue a refund as my size if out of stock (size 6), so wanted them to send me size 8 instead of refund as i did not want a refund! They said no :) I also requested to speak to the manager! Coz the way they treated me is bizarre! Why the customer has to suffer if they and their courier are at fault?? They refused for the manager to get in touch with me! Nimat's reply to my request of speaking with a manager is that the manager will tell you the same thing! They refused to ship me size 8 and "Nimat" with all the rudeness said that i have to reoeder it! imagine??? And why?? Because, I paid 150 pounds for the dress on sale, now it is back to 235 pounds so they want me to order the same dress the same dress that was not delivered to me!! They want me to reorder it and pay a different price for it. For a mistake that they did! So if you order from this place and you get your delivery then great, but any interaction with the customer service will be your absolute nightmare. I expected trained employees from KM and wayyyyy better service. I will never buy again from this place and advise everyone not to buy from them as they DO NOT RESPECT THEIR CUSTOMERS.”

Helpful Report

Posted 7 months ago

“I got a jumper and returned it to the address it came from . It took months of torture for them to return my money. I have nice things from KM but the quality of that jumper was very bad .”

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Posted 7 months ago

“I cannot return an item. My customer number is not recognised and to contact support you need your customer number. There are no phone lines. I've asked for support from Resolver.”

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Posted 7 months ago

“They never sent my item and then charged me for it. I altered them straight away on my returns slip but they refused to refund. I feel scammed!”

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Posted 7 months ago

“(UK) Bad customer service where they don’t reply after they just started a chat. Asked them to help me with the faulty dress to be returned and they don’t care for the customers needs. The person i chatted to was named Ellie. Not satisfied at all with this company. Will never shop again and please don’t be fooled from this company. You will lose your money by shopping with them as if the dress is faulty, you cannot return it.”

Helpful Report

Posted 7 months ago

“I am seeing allot of negative reviews regarding this company and I’m shocked. I placed 1 order and received it in a week (and I live in the US) which was shocking on how quick it was. The dresses are absolutely magnificent. The quality is decent, it’s not extremely high-end fabric but The style and the fit was amazing. I placed another order yesterday and it is currently being processed in less than 24 hours.”

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Posted 7 months ago

“this is a known brand and has physical shops in some countries but seems the website is managed by scummers. Return never works, moreover, there's not mentioned any phone number to call and have a normal conversation and clear answers from customer service. They keep sending nonsense replies to your complaint that you can't submit a return (it's simply saying the order was not found) and they don't give any alternative option to submit a return. So make sure not to order from these scummers (who look so official ) if you like some dress of this brand, buy it from the alternative websites.”

Helpful Report

Posted 7 months ago

“My parcel was left outside my home. They claimed they delivered it. But it was to a gas box instead. Now it's missing. I have not received it. All my complaints are to a Bot. Bots questions and Not replies. Bad delivery service.”

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Posted 7 months ago

Karen Millen is rated 1.4 based on 445 reviews