Karen Millen Reviews

Name: Karen Millen
Rating: 1.40

1.4 Rating 428 Reviews

7 %

of reviewers recommend Karen Millen

Company Reviews

Questions

Metrics

1.4

Based on 428 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Karen Millen made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Karen Millen 1 star review on 17th October 2024

ShopforStyle&Quality

Karen Millen 1 star review on 25th September 2024

Cherie

Karen Millen 1 star review on 10th May 2024

Anonymous

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“(UK) Bad customer service where they don’t reply after they just started a chat. Asked them to help me with the faulty dress to be returned and they don’t care for the customers needs. The person i chatted to was named Ellie. Not satisfied at all with this company. Will never shop again and please don’t be fooled from this company. You will lose your money by shopping with them as if the dress is faulty, you cannot return it.”

Helpful Report

Posted 5 months ago

“I am seeing allot of negative reviews regarding this company and I’m shocked. I placed 1 order and received it in a week (and I live in the US) which was shocking on how quick it was. The dresses are absolutely magnificent. The quality is decent, it’s not extremely high-end fabric but The style and the fit was amazing. I placed another order yesterday and it is currently being processed in less than 24 hours.”

Helpful Report

Posted 5 months ago

“this is a known brand and has physical shops in some countries but seems the website is managed by scummers. Return never works, moreover, there's not mentioned any phone number to call and have a normal conversation and clear answers from customer service. They keep sending nonsense replies to your complaint that you can't submit a return (it's simply saying the order was not found) and they don't give any alternative option to submit a return. So make sure not to order from these scummers (who look so official ) if you like some dress of this brand, buy it from the alternative websites.”

Helpful Report

Posted 5 months ago

“My parcel was left outside my home. They claimed they delivered it. But it was to a gas box instead. Now it's missing. I have not received it. All my complaints are to a Bot. Bots questions and Not replies. Bad delivery service.”

Helpful Report

Posted 5 months ago

“I ordered three items, none of them fit so after quite a lot of hassle managed to post them back. They returned funds for one item only and refused to proceed with further refunds stating that according to warehouse the refund has been completed.”

Helpful Report

Posted 6 months ago

Helpful Report

Posted 6 months ago

“I am quite surprised to read these negative reviews. As a long-standing online customer, I have consistently had positive experiences. I find the quality of the products to be excellent and the prices to be reasonable. Additionally, whenever I have needed to return an unwanted item, I have always received a full refund without any issues. The process of obtaining a QR code to scan at the post office is straightforward, and I have always received proof of return. The only minor issue I have encountered is that the sizing of some items can be a bit small.”

Helpful Report

Posted 6 months ago

“Karen Millen does not refund your order. They say they have system error in their return process but that is not true. They keep your money without any plans to return those to you in any point. I have waited now 2 months. My plan is to contact their investors to inform what is is going on. This was my first order and I will never order from this place again.”

Helpful Report

Posted 6 months ago

“I ordered Tailored Compact Stretch Viscose Cape Mesh Panel Midi Dress for £369. It came in a ball, full of creases, threads pulled, stitching was horrific. I can not believe this is a Karen Millen dress. I sent it back the day I received it. I sent the photos to customer support, they said there was no faults as creases can be ironed and steamed. The quality was horrific, light material, nothing like the photos. Very disappointed”

Helpful Report

Posted 6 months ago

“Terrible. I ordered 2 bathing suits - 1 did not fit at all - my typical size but the style was so incredibly awkward- it wouldn’t fit anyone. It felt like cardboard - huge in the back, I can’t even explain how ugly/ odd the actual shape of the suit was. Of course no packing slip. Complete run around, refusing to let me return or exchange the item. Spoke with Nikki who said I tried reaching them from the wrong email address and now they won’t accept a return? What a jerk - clearly they make it impossible to return an item. It’s never been worn! It doesn’t fit! They don’t help at all - I was 1 day outside of the return time frame because their delay in responding to me! HA! So slimey. I would have atleast exchanged the item! Will never spend my money here again. Terrible business. Clothes not worth the price either. Do not recommend .. no contact info or phone info. They are doing this on purpose.”

Helpful Report

Posted 6 months ago

“I am a first time buyer, who is now a last time buyer. After checking the return policy, I ordered a dress. It didn’t fit. I requested to process a return and have gotten nothing but a runaround. The dress was not on sale. The tags are still in place. I tried to process the return the day after I received it, only to be told they were having trouble processing it, that the issue was on their end - not my fault. But now it’s been a couple of weeks, and after repeated emails and texts, I still have no way to return the dress and receive the refund. Is this company a fraud?”

Helpful Report

Posted 6 months ago

“I am extremely disappointed with my experience with Karen Millen. I made a significant purchase totaling $7000, only to encounter a nightmare when I attempted to return some of the items. It's been three agonizing months of back-and-forth emails with their customer support team, and I'm still nowhere closer to receiving the partial refund I'm owed. The communication from their customer support has been nothing short of infuriating, consisting solely of standard, automated responses that offer no real solutions to my problem. It's abundantly clear that they have no regard for their customers' time or concerns. Despite my persistent efforts, I'm still left empty-handed, forced to endure this endless cycle of frustration just to get the money that is rightfully mine. This level of incompetence and disregard for customer satisfaction is utterly unacceptable. I would strongly advise anyone considering a purchase from Karen Millen to think twice and explore other options.”

Helpful Report

Posted 6 months ago

“Karen Millen stole £65 from me by refusing to refund a returned trouser. They said the item was not enclosed. I am 100% sure I returned the item. They threatened to show me a video but when I insisted they send a video, they simple said I did not return the item so won't refund me money. It is a shame that corrupt stores like this can cheat a customer and get away with it. I doubt this review will every be published as I hear these stores also delete recipes that do not favour them. The dress that I kept had the thread coming lose after one wear. So they produce bad products and also steal from their customers.”

Karen Millen 2 star review on 18th April 2024

Helpful Report

Posted 7 months ago

“I wanted to leave a review after seeing negative comments here (I read after placing an order). I received my order in less than a week. The product is fine, not super high quality, but in line for the price paid. It didn't work for me color-wise so I returned. My card was refunded the same day I requested the return and popped in the mail with the easy QR code. Nothing to be concerned about there. Good service, very easy, very efficient.”

Helpful Report

Posted 7 months ago

“Faites attention aux indications de tailles… complètement fausses !! J’ai tout bien mesuré avant de passer ma commande et pourtant, la robe reçu était trop grande. J’ai retourné la robe évidemment, j’ai perdu €20 pour frais de livraison et retour, et mon temps…j’ai expliqué la situation au Service clientèle mais ils se fichaient de moi. Dommage pour une telle marque!”

Helpful Report

Posted 7 months ago

“Same as above. I am unable to use the portal that doesn’t work: they have no customer service phone number: email takes 72 hours to respond : chat also takes time. They lied about delivery date. I will still try to return as the dress doesn’t work for me but I will NEVER ORDER FROM KAREN MILLEN AGAIN!!!!!!!!!”

Helpful Report

Posted 7 months ago

“Very similar experience to other reviews here. DO NOT ORDER FROM THIS COMPANY! Had an over $1,000 order sit in customs for over 3 weeks, and had to communicate with FedEx directly to provide shipment information. Then returned the order immediately as the quality is very poor, and it has now been 3 weeks with no refund. Customer service has been terrible - only accessible via text and not responsive. This feels like a scam. If anyone had luck getting a refund please share!”

Helpful Report

Posted 7 months ago

“Over $2k order placed with them was held up by FedEx due to Karen Millen not filling out import paperwork. Absolutely absurd. Emailed several times but no response from customer service at all. I will never try this company again...”

Helpful Report

Posted 7 months ago

“I also agree with the other comments in relation to returns portal. I have tried all week to create a return and it doesn't recognise the order number. Emailed customer services who have escalated with IT dept as they were unable to access the system their end too. Been told to wait another 24 hours. They are of no help. All i asked for was the returns docket”

Helpful Report

Posted 7 months ago

“I have been trying to get a reply from you for nearly 2 weeks I recieved my items on 3rd March neither size a good fit so need to return but portal says order numbers cant be found I have been asking you to send me the labes to download order numbers KUK103641095 AND KUK103641142 IF YOU DONT REPLY SOON I WILL BE OUT OF TIME FRANCES LEICESTER”

Helpful Report

Posted 8 months ago

Karen Millen is rated 1.4 based on 428 reviews