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Karen Millen Reviews

1.4 Rating 445 Reviews
7 %
of reviewers recommend Karen Millen
1.4
Based on 445 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 59%
Accurate And Undamaged Orders
Greater than 77%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Karen Millen 1 star review on 17th January 2025
Anonymous
Karen Millen 1 star review on 12th December 2024
Anonymous
Karen Millen 1 star review on 17th October 2024
ShopforStyle&Quality
Karen Millen 1 star review on 17th October 2024
ShopforStyle&Quality
Karen Millen 1 star review on 25th September 2024
Cherie
Karen Millen 1 star review on 25th September 2024
Cherie
Karen Millen 1 star review on 10th May 2024
Anonymous
103
Anonymous
Anonymous  // 01/01/2019
Bought a black forever dress a few years ago that is absolutely perfect in every way. Now just recently when I also wanted to go for a off-white forever dress (same model), I feel like the quality is completely different. The fabric feels more cheap, same with the belt. No point in returning because of customs. So sad :(
Helpful Report
Posted 3 years ago
just received a wrap top purchased . cannot believe what i received . material is so poor . no point sending it back as wont get my money back and will be waiting forever . my advise do not buy from them .
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Posted 3 years ago
I used to love Karen Millen - they used to have beautifully made, classy and quality clothing which would last and be so true to size. But, ever since Boohoo took it over, it has stripped it of its quality and class. The sizing is completely all over the place, and the clothes are totally trashy and see through. I will never buy from them again - seems like they have taken the once gorgeous brand and using it to charge extortionate prices (which before, I would HAPPILY have paid for) for shoddy clothes. SO disappointed in the brand now - if you are going produce cheap clothes, then you need to charge cheap prices. What a shame!
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Posted 3 years ago
Over £750 taken from my bank account on 24/5/2021 and no confirmation/record of my order. Still no refund as of yet 25/6/2021 despite numerous promises. Disgraceful behaviour!
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Posted 3 years ago
I used to own loads of km dresses, but now when I browse in their website there are plenty of low quality dress, the fabric looks cheap and the colour is awful. The price is too high for a trashy. I won't have it even if its free
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Posted 3 years ago
The quality is appalling and material is cheap, it’s no better than ASOS clothing anymore. Such a shame it used to be 50% of my wardrobe. Boohoo have ruined a great brand.
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Posted 3 years ago
I use to purchase so many thing KM in store. just have a very bad experience with online. absolutely rubbish, the fabric is ok but lacking fabric, they done it like the chinese done their cloth, aboluetly horrendous, never again, rip km
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Posted 3 years ago
Sent my express package to us without proper customs clearance. When the customs agent first called me asking for my social security number, I thought it was fraud. Wasted time, no dress for an event, very bad experience. Unresponsive customer service unwilling to take responsibility for their mess up nor fix my problem
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Posted 3 years ago
Karen millen used to stand for high quality items and great service. Now it's really poor quality and bad service. For over ten years 50% of my wardrobe was Karen Millen. But for sure i will never buy a single item from this fake Karen Millen again.
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Posted 3 years ago
Returned my dress and after afew weeks they are saying they returned the money but money is not in my account... basically they stole my money! So so unhappy with their customer service never ever do shopping with these guys all they do steel our money!!
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Posted 3 years ago
Bought a dress from the Lydia Millen range and was really disappointed at the quality of the material and workmanship on the dress. I bought a Zimmerman dress at the same time of a similar price and it was very significantly superior. Such a shame as it looked amazing on Lydia but alas in real life it was far from it. Probably will not purchase online again altho Im hoping a refund will go thru ok and a bit annoyed I have to pay $15 for postage returns...if it was free I would probably try again.
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Posted 3 years ago
DO NOT BUY FROM KAREN MILLEN, IT IS RUBBISH! The website crashes and the APP too, when you try to make a purchase and then takes your money! I have been charged 3 times nearing £4,000 (I'm like WTF). I have been chasing Karen Millen for my refund and have now raised a dispute with my bank (my bank is not making it easy for a refund either). It has been extremely stressful and infuriating. Karen Millen do not have a record of my order and they can not locate my money that has been taken from my account. I have been waiting for my refund week commencing 24th May and still haven't been refunded. The site is a CON/FRAUD and customer service is not helpful no contact number either. I should have looked at the reviews before buying. HUGE Mistake!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Seems like a few people have had the same experience as me! It's absolutely shocking.
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Posted 3 years ago
bad quality fabrics, far from what use to be in the past. they are producing cheap and selling expensive!!!
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Posted 3 years ago
They took money illegally from customer's bank accounts if you are wise. I will never buy anything from them bc they are FRAUD. They will take money without notifying you.
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Posted 3 years ago
The clothing is top notch, fits as if tailored high quality.
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Posted 3 years ago
Having been a die-hard Karen Millen fan for years, I am so disappointed with decline in quality since BooHoo took them over. The dreadful quality of all their leather jackets is painfully evident. Not a single decent one there - I have ordered AND returned each one. I have many older jackets that are of superior quality and styling - all soft with great tailoring and finish. What you get now could easily pass as something from Primark (no offense to them - at least you know what you are getting for the price). Colours are shocking and nothing as pictured - and even those aren't that great. The feel is more a kin to cardboard than anything close to what you'd except from Karen Millen. So many of the clothes are ghastly - fabric patterns, dress/skirt lengths - not every woman wants to wear short lengths; the styles are mostly just horrible. As for the models - the photographs do nothing to entice me to buy - you'd think they were advertising themselves not the clothes as mostly I can't actually see what the item(s) look like. Utterly shambolic for the prices they charge - even given the fact they are permanently having some kind of reduction. Please just lower the prices by 80% to start with and ask the photographers to take better shots of THE CLOTHES.
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Posted 3 years ago
I am going to leave the sliding quality of the clothes itself aside for the review because I think they have much bigger problems. I tried to purchase from KM online and on the APP, on both occasions, the transaction came up as an error, and the order disappeared from the basket. I tried again and again, then I gave up. Cut my losses and went to a different company. But then while checking my bank account these transaction has been registered! I contact KM. Their response was explaining that the transactions probably will bounce because indeed there was no order connected to them, and I shouldn't worry. (Mind you the money were blocked/pending and I could not use them, so KM holding my cash hostage...) After 2 days To my surprise, the transactions went through and KM successfully charged me over £1200 in total for no order!! Then I also noticed that these transactions were made in dollars!! (considering I am in the UK and I was on the UK sites how come the charge was in dollars??) Transaction in Dollars means that my bank charges me a fee for an "international" transaction!! I mean WTF have you done to KM???!!! It was a great company, and now it's completely falling apart. Customer service is nowhere to be seen either. NO phone number they say, oh wow... I would consider the false transactions as a serious breach of consumer's rights bordering with fraud. I understand that mistakes can happen and they most likely have bugs in the system, but companies of this size should not release any updates without testing them thoroughly first! It is irresponsible and reckless. Literally treating their customer like they piece of c**p. The way the management is dealing with it is just appalling, and I have a feeling that I will have to report them and to go through the bank to get my money back . Imagine if I am not alone, imagine how much money they collect and because it goes to their accounts they can use it as cashflow and for free, while innocent unsuspecting customers are left out of pocket for days. Refund will take some time to process, but meanwhile, they can use the cash...
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Posted 3 years ago
This company overcharged us £811.45 without a single notification. Unbelievable. Be careful when you put you bank account.
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Posted 3 years ago
I used to love Karen Millen, This is a horrible experience until today, Karen Millen silently charged our bank without orders confirmation or email information. Our card was overcharged, customer service is extremely slow. Block more than £600 of money, wasting time. I doubt if this is safe or not. Think twice before you put your bank on this website and app.
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Posted 3 years ago
Poor quality not what expect of this brand. Promised refund within 7days now told it will take 15days not good enough
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Posted 3 years ago
Karen Millen is rated 1.4 based on 445 reviews