Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,374 Reviews

2 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.1

Based on 1,374 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 17th April 2025

Vincent

Kiwi.com 1 star review on 16th April 2025

Kiwi.com 5 star review on 1st April 2025

176

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful awful experience. Initially it looks like the flights are cheaper than going directly through the airline. They charged over double in checked baggage than the airline!! Realised too late and their cancellation policy means only a 10Euro refund (???) DO NOT USE EVER. Wasted €600.”

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Posted 10 months ago

“No. I'm fine”

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Posted 10 months ago

“Kiwi.com is irresponsible and unprofessional. They made an error and didn’t book my original direct flights. Less than two weeks before departure, I discovered this mistake. Instead of correcting it, they offered a refund or an alternative with a short connection and took no responsibility for disruptions. I found out my original flight was still available but at a higher price, making it seem like they were trying to book me on a cheaper flight. I did not accept their offer and booked an alternative. Very disappointed with their service. Shame on you, Kiwi.com.”

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Posted 10 months ago

“company refunded me 10€ from 710€ , gave me the wrong flight dates and after i tried suing them with the european consumer service , they said they would give me my money back (700€) which is taking a month now , pure scam.”

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Posted 10 months ago

“My ticket was cancelled without any reason and even not refunded, this is a clear scam and I lost 350€”

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Posted 11 months ago

“We recently travelled to Malaysia from Dubai and used Kiwi.com as our travel agent. On the return leg of our joruney they notified us that our carrier had changed our flight from Hyderabad to Muscat, which would result in us missing our final flight from Muscat to Dubai. After reaching out to their support line, we were instructed to purchase a flight independently by one of their agents, because they claimed that the carrier would not compensate us for the flight. We did this, but when we arrived in Hyderabad we were given a complimentary flight by the carrier, which means that the flight that the Kiwi.com agent instructed us to purchase was completely unnecessary. We applied for a refund for that flight or even just credit on the Kiwi.com app but we met with rude and unethical responses from their customer service team. I would not recommend EVER booking a flight or any form of travel through Kiwi.com, they are an awful company.”

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Posted 11 months ago

“Don't trust them. They don't care”

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Posted 11 months ago

“This company is TERRIBLE in every shape and form. My wife booked a flight for me from Greenville SC (GSP) to Tampa, FL. I had the app loaded and was getting hour by hour notifications the day I was supposed to fly out. Oh but the catch was Silver Airlines left GSP a month before and no one informed me this airline left GSP. I got to the airport to fly out and found out then. I had to pay for an extra flight (thanks to Delta) and haven't received reimbursement for the original flight that we booked through Kiwi. What a SCAM! I have tried multiple times to try and call but always get a busy signal. BUYER BEWARE!”

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Posted 11 months ago

“Don't trust this company they will never refund your money they will only return 10 euros this is a modus operandi app its a Big Scam”

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Posted 11 months ago

“Bad experience, they are scammers, they do not respect consumer rights, travel agency policy, in other words, just don’t even bother.”

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Posted 11 months ago

“If i Could give a zero i would,. So unhelpful, borderline scam of a company”

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Posted 11 months ago

“Kiwi.com: A Nightmare Journey My recent experience with Kiwi.com was an utter nightmare. When my connecting flight in Milan was canceled, Kiwi.com offered no assistance or compensation, leaving me to purchase a new ticket at full price. Then, bad weather caused me to miss another connecting flight, and once again, Kiwi.com provided no solutions or support. I was left to cover the costs of additional tickets and accommodation on my own. Avoid Kiwi.com at all costs – their lack of accountability and customer care is appalling.”

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Posted 11 months ago

“Making excuses to keep my money while the carrier agreed to refund me. My flight was cancelled by the carrier and informed me that I will be refunded through my agent “kiwi.com”. BE ADVISED, before being in trouble this is such bad service provider from customer service to their policy!”

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Posted 11 months ago

“Worst company ever. Stole me money and gave me the wrong flight dates. Will not refund never trust this company. Their business is a scam.”

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Posted 11 months ago

“I had a bad experience with Kiwi. The review is not made because I didn't get what I wanted it's purley based on their service which was unacceptable. Without sympathy they start to give options for refund than solution. Staff need more training not to jump on protocols than acknowledging the problem and listen to customers. Sonia has given the worst service. They confirmed booking and after that they are putting cancellation through. Even price hike. We had booked a group initially 2 booking done remaining two bookings the price gone up. I called them after speaking some they managed to book in. Received a confirmation, following day a received an email 4th booking can not be booked to apply for refund. Compensation of 150 euros will be given. I have received letter for the full refund but not yet for the small Compensation of 150 euros. Told them to refund it on the same account as we will be not using Kiwi anymore. It has affected my health due stress. I would not never recommend Kiwi.”

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Posted 11 months ago

“Horrible! Never again. Book direct F**k them!”

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Posted 11 months ago

“this company was bad you just can not find service when you just send a wrong email and my $912 ticket gone do not engage this company beware”

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Posted 11 months ago

“I think this is the first time that a third party service ripped me off. Kiwi is not to be trusted. Please sincere advice to not book ticket from them. Let's not support fraudsters.”

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Posted 11 months ago

“horrendous experience: I booked a flight and authorized the charge for 889.94 sar, I immediately received news from my bank of a charge for 923.02 sar. I opened a dispute from their App, but they continue to claim that the extra cost was applied by my bank. They seems not to be trustworthy at all!”

Kiwi.com 1 star review on 29th April 2024

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Posted 11 months ago

“ABSOLUTE SCAMMERS AND BUNCH OF THIEVES RESIDING IN CZECH REPUBLICI had booked flights from Kiwi.com for a trip from India to Australia last year at the peak of pandemic. There were no options available and only this website showed tickets available. Little did I know that I was entering a den of scammers who would end up scamming me for almost A$8000. I booked tickets and it give me a wierd itinerary from India to Doha, Doha to Greece!, Greece to Abudhabhi, Abudhabi to Australia. Weird as it sounded I booked the flight anyways not knowing that I was falling into this trap. The flight was for my Wife and my 4 year old son. We were separated due to covid for almost 1 year and therefore, we wanted to reunite at any cost possible. After I booked the flights I got to know that the flights from Greece to Abudhabi and Abhudhabi to Australia were all getting canceled. I called the Kiwi.com agents and informed that if the flights got canceled while my wife and son are transiting, it will spell disaster for them. They advised me that if the flight gets canceled they have other options available. After reading reviews I came to know that there were people who were forced back to come back to their home country after staying 2 or 3 days in hotels as the flights were not allowed to land in Australia and ended up spending heaps of dollars. I was in a pure state of shock when I learned this as my wife would be completely helpless in a foreign nation with my 4-year-old son. I told Kiwi.com that if the flights gets cancelled then they will have to pay me the entire booking amount as I had taken their bogus Kiwi.com insurance as well. Kiwi.com customer service informed me to cancel the flights on my behalf if I was worried so that they will get the maximum payment, which I firmly declined. I even confirmed from the ground officials from Greece that the flights are not allowed to land or take off from Athens airport (the port where we were supposed to transit from). I waited till the boarding day to see the status, however, I asked my wife and son to stay back and not board the flight anyways because we were sure and certain that the flights were indeed getting cancelled. The day when my wife and son were supposed to board the flight, I finally got the email that I dreaded, that the second itinerary from Greece to Abudhabi and Abudhabi to Australia from carrier Aegean Airlines has cancelled. I immediately requested Kiwi.com for a refund, to which they said that it has been sent to "processing". After their so-called processing for 20 days I got the refund amount of roughly A$1200 and they said that the case was closed. Kiwi.com said that Aegean airlines didn't have any refund policy and even told me that they can't pay me my insurance or other charges for the services that I didn't even use. I was shocked to the core after learning that I was robbed off A$7000 from Kiwi.com. I mailed to their customer service, their managers and even their founder Mr Oliver Dlouhý all in vain. They booked the first flight through Qatar airways from India to Doha which got refunded back and they sent me this tiny amount stating that this is all they could recover. To date I am fighting to get my entire amount back , I even contacted the Interpol but they said that they cannot intervene as it is a trading-related issue. I request everyone to NOT fall in this trap. These people Kiwi.com along with their founder Oliver Dlouhý have been scamming people from a long time. They know all the loopholes to avoid the authorities and despite their terrible fraudulent activities they are allowed to operate legally in Czech republic. It is a shame for the Czech republic govt, that the are allowing such scammers to operated globally. I was fooled enough to be scammed by Kiwi.com due to my circumstances. But you guys please make sure that you don't fall in their trap. Some of the flights which they book may be genuine but most of them are bogus and if they get cancelled there is no way to get your money back. Take care people”

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Posted 11 months ago

Kiwi.com is rated 1.1 based on 1,374 reviews