Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,372 Reviews

2 %

of reviewers recommend Kiwi.com

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Metrics

1.1

Based on 1,372 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 17th April 2025

Vincent

Kiwi.com 1 star review on 16th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are scammers that changed my return departure date. I phoned Kiwi.com immediately for help to rectify their mistake , they said "we can't help" and you lied about no flights being available on my return date 21/8 there were heaps of flights. You said you couldn't change the dates, another lie. I contacted 11 airlines they all said "it would be no problem to rectify their mistake". The airlines did say" l can only do it through the booking agent though " I gave kiwi.com 5 weeks notice to change the date back to what l requested. 6/8 to the 21/8, kiwi.com had changed the dates to 6/8 to the 9/8 they refused to help in any way. You owe me $1561.82. I ended up flying out on the 10/8 return 24/8. I am now having trouble with paypal to believe me. I thought Kiwi.com was our friendly neighbours "New Zealand" No its a Czech company.”

Helpful Report

Posted 1 year ago

“This company is shady, do not trust them!! I bought the tickets 5 months before my flight. They've change dates of my flight, then 2 days later emailed me again saying that everything is ok and nothing has changed. 2 weeks before my flight I've checked that everything is ok and it turned out that my flight has been cancelled. When I've contacted them they said they are still waiting to get the money from the airline to refund me however that's a lie. I've called airlines directly and I've been told that they have sent money back to them 2 months ago!!! So that was a lie, so they just kept it for 2 months. Surprisingly they refunded me that same day i've contacted them but this time they've kept 200 $ for them selfs and told me that's all the've received from the airline company. That is another lie - airline stated that they always refund 100% of the tickets and that is their refund policy. The dates in the email are not correct, they lie and don't take responsibility for anything.”

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Posted 1 year ago

“CHEATERS I booked a connected flight on june 2023. 1 day after my booking kiwi sent a mail regarding the flight has been cancelled, and that I have to pay extra money to book a new ticket. they blammed the airline company and promised me they will reimburse the highest amount for the ticket. Actual ticket cost me 5600 TL, new flight cost me 8800TL total flight cancellation with istanbul-izmir is around 16.000TL. The only reimburse they gave me is 898TL! THEY ARE BEYOND OF CHEATERS. THE MOST WORST COMPANY I HAVE SEEN, NEVER EVER I WILL BOOK WİTH KIWI AGAIN, JAVİD THERE SUPERVISOR CALLED ME AND SAID HE WOULD NOT HELP AND THAT I CAN DO WHATEVER I WISH SUCH AS REVIEWS OR LEGAL ACTION. HOW RUDE, WHAT A LAME COMPANY THIS IS. NEVER EVER BOOK WITH KIWI!!”

Kiwi.com 1 star review on 5th September 2023

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Posted 1 year ago

“Bad service. If airline changes airport location, they dont refund nor cancel. A complete scam. Never Again.”

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Posted 1 year ago

“Worst travel website ever, do not use them. They will steal your money issue in correct ticket change then they will then try to get me to buy another ticket. They will issue that incorrectly as well. Issue you a refund this website is a scam read all the reviews do not use it”

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Posted 1 year ago

“I wish I can rate them zero. Zero help from customer service. They booked two separate flights when I tried to fly from NY to Vilnus, So I had to get out of terminal, pick up my bags and check them back in, of course I end up paying twice for extra bags. When I asked customer service two weeks prior that flight about this issue, they told me they cant do anything, this is the way they book their flights. Even after explaining that this is not normal and I will be paying for the bags twice, they offered me to but bags from kiwi for 400$ per bag, They are out of their minds there, bag cost more then an airplane tickets. Bunch of crooks, do your business elsewhere. There is a reason they sell cheaper - they will lie to you and you end up paying more anyway. Use expedia or orbits - at least they will try to work with you or give you options if something goes wrong”

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Posted 1 year ago

“Failed to check me in, resulting in an extra £110 charge at the airport Avoid this company, worst ever!”

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Posted 1 year ago

“SCAM COMPANY STOLE £58 from me for showing me a price for a flight that I did not book!! Was told the price would stay the same for 72 hours if I wanted to book it and after 72 hours if I chose not to book then the flight would disappear. I then had some bad news which meant I couldn’t go on this date and called them up only half an hour after getting this price to advise and was told they had taken 10% of the price of the flight (which I hadn’t booked) and wouldn’t return it!!! I have been onto my bank who are raising a dispute and they agree what they have done is illegal, as I didn’t book or buy anything, so how can a fake deposit be taken??? DO NOT BOOK WITH THIS COMPANY - THEY ARE SCAMMERS”

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Posted 1 year ago

“I picked kiwi because it was cheaper than directly going to the airline and regardless of the reviews I didn't think an issue would happen with me and I was wrong. Unless you buy the "Kiwi Guarantee" you will not be supported. My flight with WizzAir was severely delayed and legally they offer an alternative or refund and this states it in the website. Kiwi maintained that because I don't have the guarantee I will have to pay regardless even though the carrier has offered it for free. I tried to manage this directly with WizzAir, unfortunately Kiwi uses their account to book your ticket so my booking details were under their WizzAir account hence I could not manage it. Forget about Kiwi's customer service, it was back and forth with either people who do not know what to do, or with robots. Finally after stress, I managed to find a number for WizzAir after a lot of digging and they let me book an alternative flight for free despite me booking via a third party. An excellent service from them. You're better off paying more to book directly with the carrier. Stay away.”

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Posted 1 year ago

“Bad and worst ever selling flights tickets online, avoid it to save your money, if you risk and book with them you may end up spending the triple of a regular ticket, if you don't purchase extras they might cancel your booking and ask you to book again and for extra $$$$”

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Posted 1 year ago

“The worst travel agency ever. PLEASE DO NOT TRUST THEM. They deserve -100 stars for their service. Kiwi steals money from their customers, as well as lying to them. They would cancel your flight on your behalf, and then offer you to book another flight full of charge. Do not spend a single penny to this company. AVOID KIWI IN ANY WAY”

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Posted 1 year ago

“ITS NOT EVEN WORTH ONE STAR! The WORST travel agency EVER. Please do not book anything with them. It's an absolute SCAM. PLEASE PLEASE PLEASE save your time, money and nerves. They lie to their customers, cancel flights on your behalf without your permission, and then refusing to provide you details regarding your flight. After all, the only resolution they find it's finding you alternative flights for additional $1200. They are just making money on you. PLEASE AVOID THIS AGENCY AT ANY COST! Do not let them fool you! Please please please”

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Posted 1 year ago

“If I could give negative 5 stars, I would. I bought a flight itinerary from Malaga, Spain, to Missoula, Montana, for August 31st. The itinerary involved 4 flights, and the final leg of the journey, from Chicago to Missoula, was cancelled by United Airlines. I was given 2 options from Kiwi.com, either I could use what I already paid as a credit and book a new itinerary where I would have to pay the difference, or I could receive an assisted refund for the $1263.67, I opted for the latter, and after a week and a half I received 180 dollars and was told that this would be all I would be refunded. Not only this, but less than two weeks after purchasing, I was informed that my father died of a heart attack. I relayed this information to Kiwi.com in order to receive a refund due to the death of an immediate family member, but still nothing. There was no reason for doing so either, just the simple "Sorry, it's not our policy to refund these fares". Under no circumstances should you book with Kiwi.com, my father died, and they didnt care. Take this as a warning.”

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Posted 1 year ago

“Kiwi.com are conmen. They advertised “get 10€ off” the flight price when subscribing to newsletter and then made it impossible to use the discount code they sent. Then they contacted me to say “there is a problem with my provided ID (passport picture, never had a problem with it before) so Ryanair (first leg of my journey) didn’t accept it, which somehow meant Kiwi cannot check me in and I’m likely to have to pay extra 55€ to check in at the airport - obv if they quoted 55€ more I would have not naught these flights! They are nothing but a criminal gang.”

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Posted 1 year ago

“CONNECTING FLIGHT SEATTLE TO NEW ORLEANS THEN TO FL. CALLED PRIOR CUSTOMER SERVICE X 3. HAD CALL X 3 DUE AGENT LANGUAGE BARRIER.AGENT STATTED IT WAS POSSIBLE TO MAKE BOTH FLIGHTS BETWEEN TWO DIFFERENT AIR LINES. SAID CLOSE TOGETHER. NOT TRUE LUGGAGE CLAIM,SECURITY CHECK,AND GATE ALL DIFFERENT FLOORS. MISSED SECOND FLIGHT HAD WAIT AT AIRPORT 12 1/2 HOURS GET HOME. THE TICKET I WAS SOLD IS DEFECTIVE NOT POSSIBLE GET ONE AIR LINE TO ANOTHER IN TIME. A VERY EXPENSIVE VACTION WAS RUINED. WHEN I CALLED CUSTOMER ABOUT THIS AGAIN LANGUAGE SKILLS NOT MUCH ENGLISH. SAID SUPERVISOR NOT AVAILABLE HAVE THEM CALL ME. NO ONE CALLED.”

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Posted 1 year ago

“Kiwi is 100% SCAM! I wish I had read other people's reviews about this Scam , as hundreds of people had horrible experiences with Kiwi based on reviews on the Internet, and On Facebook there is a campaign to warn people about staying away from this Scam company. Be cautious as you will be scammed, just take a look at other people experience and on Facebook search for " KIWI travel agency are thieves " group and you will find hundreds of people who got Scammed by Kiwi, anyway as I mentioned in my first review because of their misleading website I bought saver ticket and 48 hours later which was 1 month before the flight , I got noticed that my travel documents take more time to arrive that's why I asked Kiwi to refund me or at least reschedule my flight that they didn't accept it, after that as it was a connecting flight one of the them had changes in departure and as I bought protection plan from Kiwi ( Scam company ) I wanted to cancel that flight and ask for refund as I had protection plan already that I bought from this Scam but they ignored my request and after contacting them a few times they said it will be considered as voluntary cancelation and it depends on the airline company that they refund you or not ? What the heck ? When I bought a ticket from them, I also had a protection plan, which I think was another trick that they use to rob more money from you; otherwise, later, they do nothing for you. Long story short, after many contacts, they refunded me 32 Euros while they ate my 900. The funny thing is, I paid them about 25 dollars just for that protection plan, but you can not do anything with this scam. They are exactly like an experienced thief: after robbing you, they run away, and then they play with the words, and at the end of the day, you feel bad for being scammed by a company that is allowed to rob people legally based on their rules. I have just worked with Canadian and US companies, and I have not faced such a horrible experience. Now, honestly, I am worried for my bank information that I used to buy tickets from this scam, as they might share my bank information with other scammers or... Just be away from this SCAM”

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Posted 1 year ago

“I booked an air ticket through Kiwi.com and had to cancel due to bad weather. Kiwi support team did not help at all and the air line was kind enough to issue me a voucher for the amount I paid. The voucher details were copied to kiwi as they were the issuing party of the ticket. When I tried to book a flight using the voucher it was already used. After so many emails and calls with air line and kiwi agents, kiwi agreed that it was used by their travel agent. Now it is already 6 months passed and they still saying it is under investigation. Still I did not receive my money or the voucher.”

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Posted 1 year ago

“I bought an indirect flight with a shirt connection. I added a transfer guarantee, extra charge. Although the first flight wasn't late, we (there 5 people in my situation) didn't make the flight and had to look for another flight, only 7 hours later. Kiwi didn't take any responsibility and didn't reimburse me for the new ticket. They referred me to a hidden section in the contract that says I had to contact them first. I told them that they have no phone number, only a chat that can take up to 4 hours for them to get back to me and when I was looking for a flight, from the airport, there was one last ticket for that day so I went ahead and booked it. They didn't reimburse me for anything!! Another thing, I wasn't able to check in online via their app and in the airport in manchester, Ryan air told me I had to pay 55 gbp since I booked via Ota and not them. Of course i paid it. My vacation was only 3 days and because of kiwi, I lost 1 day and paid double what I planned.”

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Posted 1 year ago

“Never ever buy air tickets with kiwi.com, their service is so lousy & very very poor”

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Posted 1 year ago

“I will never book with kiwi again and I will recommend all my friends to NOT to use it. In my experience the service is very bad. Here what happened to me: We booked a flight from Bahia Solano to Armenia (with layover in Medellin) with Kiwi. The airline operating the flight was called Easyfly. In the booking process I chose to pay extra (34,20 euros) to be protected by "kiwi guarantee". This is a service that promises the following: "Our Kiwi.com Guarantee is a unique extra service that covers you if your trip gets disrupted because carriers changed, canceled, or delayed any part of it. If that happens, we’ll get you to your destination or can immediately send you a refund." In our experience this is absolutely not true!!! When we got to the airport 2 hours in advance our flight was disrupted (even though we had a reservation) and we could not fly. We spend the entire day at the airport trying to find a solution but we never got to our destination. Easyfly (the airline) didn't find us any alternative, didn't pay for refreshments or didn't pay for an extra hotel night. In this situation Kiwi Guarantee was completely useless, we called the helpline: they said they didn't refund the extra costs (hotel and food). They just found us an alternative itinerary which would make us arrive to the destination with a delay of 76 hours and for which we would have to pay extra 350 euros!!! Kiwi also didn't refund our flight immediately. Instead, they will ask a refund from the airline and if the airline refunds (which is very unlikely) they will refund us. This, according to kiwi, will take minimum 3 months!!! So basically, all the protection that the "kiwi guarantee" claims to offer is a very big lie!”

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Posted 1 year ago

Kiwi.com is rated 1.1 based on 1,372 reviews