Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,324 Reviews

2 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.1

Based on 1,324 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 7th January 2025

171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I was buying tickets, the first option on their website was the Saver Plan, and on that same page they had a note that this plan does not offer ticket cancellation. However, on the same page, they mentioned that all plans are eligible for cancellation 24 hours before the trip, which is quite misleading, and based on that, I chose the Saver Plan, which was a more reasonable price. However, 48 hours later,( 4 weeks before the flight) due to some problems in my travel documents, I asked them to cancel or reschedule my tickets, but they said I would not receive any refund, and if I reschedule, I have to pay again for new tickets. I think they are just waiting to steal your money by playing with the words. Be away from this horrible service.”

Kiwi.com 1 star review on 23rd July 2023

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Posted 1 year ago

“0/5 I used Kiwi.com to book a return flight from Frankfurt to Toronto. The flight failed to be booked despite receiving confirmations. I was stranded at the airport and only received communication from Kiwi.com 7.5 hours after I notified them of the mistake. Kiwi.com continued to make mistakes as they booked accommodation on the incorrect date as I need to stay over night at the airport. Kiwi.com failed in their organisation and communication. I will never use Kiwi.com again and I would recommend those who consider Kiwi.com to not use their services.”

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Posted 1 year ago

“Worst website ever, it's a scam be aware, booked some flights, airline cancelled connecting flight, contracted kiwi, who advised we can't offer a refund and we've cancelled the whole booking.”

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Posted 1 year ago

“my reservation number is 416017162, I canceled the reservation as soon as I made the reservation, but the cancellation was not processed. In addition, I changed the reservation, but the reservation before the change was not refunded. When I called about it, the agent got angry with me and hung up the phone unilaterally.”

Kiwi.com 1 star review on 21st July 2023

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Posted 1 year ago

“Kiwi issued me a fake eticket and fake PNR, got to the gate and it turns out Kiwi took my money and didn't get me a ticket. I had to buy a last minute ticket for twice the original price, the Kiwi agent on the phone said they would reimburse my new ticket. Turns out that was another lie and they just refunded the money they stole from me (for the ticket they didn't get me).”

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Posted 1 year ago

“They are scammers! My mother used kiwi on a flights that were physically impossible to make since there were so many flight changes plus with customs. When we tried to get a return they only gave $11 back and it was almost $2,000 and that’s just not right. We talked to the costumer service people but all they say is sorry and we agreed to it but it didn’t tell us anywhere that we were only going to get $11 back when we went to cancel.”

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Posted 1 year ago

“Kiwi canceled my trip and refused refund. I did not find out until I was calling to make some changes. That is when they tell me that the flights were canceled on their end. They could not provide me with reason or provide who did cancelation. They would not refund and customer service was useless. Over 4 hours, 7 representatives and more than 10 different stories!”

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Posted 1 year ago

“If you want to lose your money and ruin your vacation plans, then contact kiwi.com Step-by-step instructions on how to lose money with kiwi.com Step 1: book tickets through this service Step 2: kiwi.com first confirms the booking, and then cancels and offers other options (2 times more expensive) or a refund Step 3: You agree to a refund, but Qiwi refunds you 20-30 percent less and REFUSES to confirm that the airline refunded exactly this amount. Thus, you are being deceived and covered by the service policy, although by law they are required to confirm the return with documents from the air carrier. The only reason a kiwi.com is needed in this world is simply to find out through this service which carrier flies to your destination and GO to the carrier's website to purchase tickets directly. Believe me, it's 10-15 percent cheaper there. Better yet, check it out for yourself. Lastly, kiwi.com, you do not deserve to be an air carrier aggregator because your schemes are fraudulent and dishonest. I hope this review will help protect other people from you and make this world a better place but without you.”

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Posted 1 year ago

“Before you offer ur product to customer you must be transparent with everything... I lost around 251 rial and disappointed my kids bcos of ur poor and scamming offers...before you offer transit flyt you must. Know the rules of the countrys stop over... Be transparent with ur customers coz we're paying every single service u offered to us... This site is a bunch of SCAMMER NEVER AGAIN.. DONT USED kiwi.com”

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Posted 1 year ago

“im booking 410094542 and canceled ok ,where my money all? scam”

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Posted 1 year ago

“I recently had the opportunity to use this air travel website for booking a flight and, unfortunately, my experience was far from ideal. I felt compelled to write a review to outline some areas where the platform could certainly improve. First and foremost, it's essential to mention that the pricing on the site is not as competitive as one would expect from an online flight booking service. One of the main reasons customers like myself turn to online platforms is to find the best deals. However, after cross-checking with other websites and airlines, it became apparent that their pricing was not the best available. A more significant issue arose around seat reservations. The website gives the impression that reserving a seat is a necessary part of the booking process and incurs an additional fee. It was only after paying the fee that I found out that the seat reservation was optional. This part of the process needs to be more transparent and user-friendly. The option to skip seat reservations should be clearly stated to avoid any unnecessary charges for customers. Finally, when it came to addressing this misunderstanding, I found their customer service unsatisfactory. I attempted to contact them to rectify the situation, but the support I received was far from helpful. They were unable to reverse the charge despite the confusion stemming from the website's layout and information presentation. In conclusion, while the website is functional and easy to navigate, the underlying issues concerning pricing, transparency, and customer support need attention. The site promises a convenient and hassle-free booking experience, but my experience fell short of these expectations. I hope that my feedback will be taken into account for future enhancements of the service.”

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Posted 1 year ago

“Kiwi is an absolute scam the worst experience ever, never even visit their website! They charge extra for everything even checking in! Thy don’t offer any refunds at all, horrible!!!!”

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Posted 1 year ago

“Dear traveller, avoid Kiwi, it's not worth the few bucks you gonna save. Firstly, their website misleads you thinking you are booking directly with AirAsia, the interface is pretty much the same. After my booking, I could not select seats, meals and other add-ons cause my booking wasn't confirmed with AirAsia. The only 'booking confirmation' you receive is from Kiwi. It took me many phone calls to receive my booking confirmation from AirAsia, and that after 3 weeks! I was only a few days away from my flight. But they don't provide you a booking number from AirAsia, everything needs to be done (and charged) by them. You are simple very dependent on Kiwi for anything related to your booking. It's stressful, costly, time consuming and nonsense. And on top of everything, AirAsia customer support is inexistent. It's impossible to speak to someone. The only customer support is a useless bot in their website. Not sure how that is legal. Even when I managed to get the booking confirmation from AirAsia, AirAsia says everything needs to be done via your agency, Kiwi. I can't believe AirAsia associates their business with Kiwi.”

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Posted 1 year ago

“I booked a United airline flight through kiwi.com from Newark to LAX on June 30th. After over $150 of transportation expenses to reach the airport I found out that my reservation wasn't valid and they told me they can't find my booking. I missed my flight and after hours of waiting they rebooked me another flight but when I got to the gate the same thing happened and I wasn't allowed on the flight because they can't find the reservation. I had to cancel my whole trip because of their incompetence. I called them to request a refund and a compensation for my transportation fees and after their costumer service promised to get me all my transportation expenses they ended up just refunding me for only the ticket price. This was definitely the worst experience I've ever had. Would never use it again and definitely won't recommend it to anyone.”

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Posted 1 year ago

“Sometime on December 2022, I tried to book a flight with them which did not push through. A note appeared that "due to changes of the rates we cannot proceed". Since i tried booking with them, they have my credit card information. To my shock, the ended up charging me the entire amount of the 2-way flight that i booked. When you try to call their contact number, you need a booking number to get through a representative. Considering my case, I do not have a booking number, hence, it was impossible to reach them via phone. They do not have an email that you can easily reach them but i tried looking for their email online, sadly none of the 3 emails i wrote to responded. I advise that you do not deal with this company. This is one of the worst experience I had dealing online. They take small people's money and they do not have a good resolution, nor do they provide help or guidance.”

Kiwi.com 1 star review on 30th June 2023

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Posted 1 year ago

“Kiwi.com is such a terrible company. Please share my article on social media or related sites. The airline company I booked with went bankrupt. Even though I did not cancel, Kiwi is refusing a full refund with various excuses.”

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Posted 1 year ago

“This company is a SCAM I booked my flights from LAX to Grand Rapids and I didnt get to get on any of my flights. First, because the flights were delayed. I missed ALL my flights because of the delays and KIWI's only solution was for me to wait an extra 24 hours? While Im alone and have no where to stay? I called and spoke to about 3 different people, all of which started laughing when all i did was try to get some help. So on top of losing out on $1800 +, The customer service was terrible and DISRESPECTFUL. And guess what? I got NO refund. At ALL. I didnt even make it to my vacation, out all that money, and feel violated and financially abused by this company and their staff. CLOSE THIS PLACE DOWN. consider this a warning to all potential customers!! DO NOT BOOK HERE. you're better off booking directly with the airlines. They dont even deserve one star. They deserve the close down for good.”

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Posted 1 year ago

“DO NOT USE KIWI. They will tell you that the airline has changed your flight and you must book a different ticket - even when the airline has not really changed it!!! Check directly with the airline if Kiwi says your flight has changed. It is likely NOT TRUE. This happened to us - lucky we checked or we almost paid $600 to Kiwi to book a different flight, even though our original ticket was still valid and flight was only a 10 minute delay. We asked the airline to confirm our original reservation and send a confirmation, which they did. Then we asked Kiwi why they said we had to re-book, and they said “yeah well it looks like you can take the original flight after all”. DONT CHANGE YOUR TICKET - check directly with the airline first!!!!! And of course NEVER USE KIWI.COM”

Kiwi.com 1 star review on 27th June 2023

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Posted 1 year ago

“Do not use Kiwi if you have a long journey ahead of you! It is too complicated for them. They will make mistakes and not refund you. I have had such a terrible time with Kiwi. I am shocked by their lack of thought with the various airlines that they booked me on and the countries that they are flying me into for what should be a very simple journey. I have had to rebook an entirely new ticket with another agent as Kiwi booked me two flights with the connection in between being too short and so I would miss the second flight. I told Kiwi this and they could not care less. Learn from my mistake and do not use these online agents. It will cost you far more in the long run and take up so much of your time.”

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Posted 1 year ago

“They charge you for free services. Kiwi.com said I had to pay for any checked baggage, so I paid for 1 checked baggage and was planning to take my second one(smaller) on the plain with me. When I was doing the check-in, the person at the airline desk told me that my ticket fare included 2 checked baggages for free, that all their economy fare was like that, no extra charge for any checked baggage. So I checked my smallest one too, free of charge of course. After that I've contacted kiwi.com but they don't reply my inquiry, I've paid about 255€ to kiwi.com for one checked baggage, when there was no need to, this is how they make money, robbing you like that.”

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Posted 1 year ago

Kiwi.com is rated 1.1 based on 1,324 reviews