Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,324 Reviews

2 %

of reviewers recommend Kiwi.com

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Metrics

1.1

Based on 1,324 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 7th January 2025

171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I lost 1/2 of my money having to cancel my flights from the USA to Peru because of Corona-virus. Because it was 4 legs on 4 carriers - I chose a refund but they determined I wouldn't get full credit. Now, I have no idea how long my e-credits even last????? There is NO customer service. AVOID THIS AIRLINE BROKER.”

Helpful Report

Posted 4 years ago

“I had a ticket for May 26, with a surcharge of 80 euros for the opportunity to rebook. Quarantine extended, as a result - the cancellation of flights. Kiwi writes: Sorry, we can’t return your money since it is not provided by your tariff (there are no questions), but you won’t be able to rebook as well, quote: "rebooking is available only for cases of independent changes to the route and is not available in emergency cases (force major circumstances). " I still have 10 days before departure, so I want to make independent changes to the route by myself, but I can’t do it anymore, this option is not available (and they dont care that you paid for this option). The reservation number is 115128475. Kiwi are scammers!”

Helpful Report

Posted 4 years ago

“Huge scam, had a flight booked for May, tried to get a refund online and my email wouldn't work. You know why? They used their own business email to book the damn flight how am I supposed to know? Now they won't even give a full refund they saying £20 charge for a refund what a joke and on top of that they give even worse options like £80 refund that's not even half of what I paid.”

Helpful Report

Posted 4 years ago

“I had 3 flights under one booking with KIWI.com for May 2020. Obviously I wasn't going to be travelling anywhere anytime soon. About 4 weeks ago , I get an email from KIWI.com stating that one of my flights under my booking had been cancelled and I need to take immediate action as to what I was to do. The options were INSTANT REFUND, which they advertise to be the fastest way to get your money back and the funds would be transferred to KIWI.COM credits, the other option was to PAY AN ADDITIONAL FEE in order for their customer service agents to reach out to the airlines and ask for a possible refund. I thought that was such a joke, cause isn't that like their job? Why do customers have to pay extra for these people to do their jobs? So I thought that was stupid, so I opted to get the instant refund option. The refund option gave me $54, for the price of the flight (that was cancelled) which I thought made sense when I looked at the final total that I paid ($260) , as it was the shortest flight out of the other two booked on the same reservation. So a few weeks pass , and I'm now getting worried because the dates are coming up. So I decided to reach out to KIWI.com to advise that I still needed to figure out what to do about the two remaining flights under my booking. It was then when they told me that I had already cancelled the entire booking and had agreed to a "$54" refund from my $260 original booking. I am beyond upset as I have communicated with them multiple times about this and how all they send me are these automatic responses. I keep asking them for a summary of my refund but THEY WILL NOT SEND It !! Just goes to show what a scam this company is !!! I doubt I'll ever get my money back or a credit of some sort, but this company needs to pay for all the scams they have committed. After reviewing these reviews on here, I know I'm not the first to be scammed and definitely not the last !!! Shame on you KIWI.com!”

Helpful Report

Posted 4 years ago

“NEVER EVER! This company is not worth even one star! They take money from you but provide no support or their so called guarantee if your flight gets cancelled. They dont even inform you about the cancellation, yet when you claim your refund (for which they charge additional 20 Eur!!!) they dare to write you "no show, no refund"! I havent seen a poorer customer support, never! I am still fighting with thousands of other people to get the money back, dont put yourself into the same situation, you would be mistreated as well in case of any problem! There are thousands of victims already: https://www.facebook.com/groups/254374211743198/”

Helpful Report

Posted 4 years ago

“REALLY BAD SERVICE NEEDS TO BE REPORTED TO WATCHDOG DO YOU REALLY THINK KEEPING EVERYONES MONEY WILL MAKE YOU RICH? YOU WILL FAIL MISREBLY AFTER, YOU HAVE LOST PEOPLES TRUST AND WILL NEVER SEE US REBOOKING WITH YOU. WE ARE KEY WORKERS STUCK IN CRISIS, THE HOLIDAY WAS PRE COVID PLANNED AND NOW BECAUSE OF THE GLOBAL SITUATION YOU ARE TRYING TO PROFIT FROM PEOPLES HARD EARNT CASH. YOU NEED TO BE SUED. HOW DARE YOU TRY TO OFFER £8.32p REFUND FOR 3 PACKAGE FLIGHTS. YOU TAKE THE PISSSSSSS!!!!!! PEOPLE ARE SUFFERING AND YOU CANT DO A SIMPLE REFUND. ANYONE THAT PAID WITH CREDIT CARD CONTACT YOUR BANK ASAP AND SHOW THEM THIS SCAM AND GET A REFUND. ANYONE ELSE PLEASE REPORT TO WATCHDOG”

Helpful Report

Posted 4 years ago

“This company should not be aloud to operate this way! surely there is some laws about the refund policies. My flights were cancelled by the airline and they are offering me £300 out of £1400 in vouchers not even cash”

Helpful Report

Posted 4 years ago

“Kiwi.com will return only a small part of the tickets and not in money, but in future credit for buying other tickets from them. It is not our fault that the flight got cancelled from Corona pandemy. It is a scam and they must be forced to return the money in some way. Do you know how we can force them to return the money?”

Helpful Report

Posted 4 years ago

“Worst company ever !!! They will never help you get anything done if you ever run into a problem. This company is a scam, their customer service is useless, it will take you months and months of hard work to have some sort of coverage or even a dollar back, don’t ever by from them please !”

Helpful Report

Posted 4 years ago

“This can not continue. We have a whatsapp group to file a class action lawsuit. If we cancel the trip, the money is ours. Get in touch with +34 642987605. My reservation is 9296287.”

Helpful Report

Posted 4 years ago

“The worst. My flight has already been refunded to KIWI but they still claim to need three months to request and process it. Avoid at any costs!!!”

Helpful Report

Posted 4 years ago

“Fiz uma reserva com a Kiwi de LA para oporto, a viagem foi cancelada e eles não devolveram o dinheiro da reserva!!!!!”

Helpful Report

Posted 4 years ago

“Biggest scammers . Don t trust them!”

Helpful Report

Posted 4 years ago

“They don't guarantee basic customer rights, such as refunding in case of flight cancellation. Avoid them!”

Helpful Report

Posted 4 years ago

“my flight from India to Istanbul was cancelled, but flight from Istanbul to israel , is not cancelled. But we can't go to Istanbul because of cancellation, so we can't get on flight on the same day. The airplane ticket is package. I want full refund. I heard from people that they don’t get refund in the end,and don’t give me answer,or tell me that I will get my refund”

Helpful Report

Posted 4 years ago

“Kiwi is not giving full refunds for cancelled flights even if the airline company does. Instead, they are returning the 20% of the cost of our tickets, not in money, but in credits and they are not even making the request for a refund to the airline.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“They don’t want give me my refund !!! Don’t believe in this company”

Helpful Report

Posted 4 years ago

“Customer center not responding, totally customer non friendly company. They have 3.000 EUR of my money.”

Helpful Report

Posted 4 years ago

“All I ask is to be able to fly again with the booking I already pay for, if the airline is allowing this I don't understand why kiwi is not facilitating it, but rather keeping the money unjustifiably. It's a modern times SCAM, not reliable, not trusty!!! PLS stay away!!!”

Helpful Report

Posted 4 years ago

Kiwi.com is rated 1.1 based on 1,324 reviews