Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,324 Reviews

2 %

of reviewers recommend Kiwi.com

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1.1

Based on 1,324 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 7th January 2025

171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NEVER BOOK WITH KIWI! Unbelievable poor company, totally blew us on $1400 ticket. No support. No help. Never again. Won’t give us money back despite flights canceled out of our control”

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Posted 2 years ago

“One star is being generous for this company. Their customer service is absolutely unacceptable. My flight was changed to have a 22 hour layover meaning I have to spend the night in that destination, and due to the fact that "it is under 24 hours" it is a minor change - as if 22 hours vs 24 hours makes a difference. They refuse to give a refund, and even worse, they don't even have the courtesy to offer an alternative solution nor rebook on a flight still through Kiwi that is still an inconvenience for me. They try to rid themselves of your problems in the easiest and most convenient way possible for THEM - no consideration for the customer. Absolutely will never use again and will not recommend to anyone!”

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Posted 2 years ago

“Was told by Kiwi that I would need an e-visa (cost:$55) for transiting though Istanbul. Did not need e-visa so I am out the $55.”

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Posted 2 years ago

“There is no doubt that Kiwi.com is a scam. If you want to get your money back, then email the US Department of Transportation (douglas dot e dot davis at dot.gov) and CC the CEO of Kiwi.com (oliver dot dlouhy at kiwi.com), the Vice-President of Customer Services (Petra dot Reiter at kiwi.com), and the head of customer servcies for the EU (anna dot cavazzini at europarl.europa.eu) Good luck and do not use them again.”

Helpful Report

Posted 2 years ago

“I had a terrible experience with Kiwi air. I booked a ticket for a flight from Madrid to Warsaw. They sent me a boarding pass 22:16 - 01:00 from Madrid to Hungary, but when I arrived at the airport, the flight had already boarded and left and I missed it”

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Posted 2 years ago

“Bught tickts for my parents. First they took 3 days to send one of the confirmations. Worst... i provided correct names just as they are on the passports, cuz they are really stricts in airports in South America, and they wrote the names incorrectly when making the booking with airline. Now they wanna make me pay for a mistake they made and i will have to pay extra to fix this... They keep telling me to wait so I have half trip on hold thanks to them”

Helpful Report

Posted 2 years ago

“Ordered Tickets through mobile app - on website was impossible to pay. I payed almost 2 months ahead - during next 2-3 weeks I got more than 4 changes including destination on coming back destination. This was argumented as "minor change" - instead of going home I have to go to other country. That's crazy. When asked for changing tickets - they suggested to buy other ones and I will get only 10$ back for old ones. In tickets where included 3adults and 1 child. That's scam!”

Helpful Report

Posted 2 years ago

“DO NOT USE KIWI.COM! Bait and switch, unethical, hides behind adhesion contracts. Changes schedules immediately after booking and confirmation leaving you high and dry with no recourse. Rebooking option was $953. I did it direct for $46.00. Uses AI to exploit passengers. Customer service says one thing which is frequently wrong when attempting to follow their instructions. They consider flight changes of 6 hours minor which causes missed connections”

Helpful Report

Posted 2 years ago

“Booking Number 128413582 Still owe me a refund from Sep 2021. Keep stating they have received a full refund from the Airlines and I should be getting it soon. Now have blocked all access to my account and wiped all traces of chats with customer service. No contact number and based in Slovakia.”

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Posted 2 years ago

“Lost a huge amount of money because of them. Reservation time was ower 24 hours:(”

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Posted 2 years ago

“jona from customer service was a bad agent she told me I can not split booking her manager too”

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Posted 2 years ago

“What everybody says about Kiwi.com isn't just angry people raging at their computers. Their terrible service is absolutely real. / I think if nothing goes wrong, you might be ok. But get a delay/change/cancellation?.. you are absolutely screwed. Support is woefully bad (even though I have paid for increased support), sometimes you get a response and you read it and think... did they even read my message? I cannot recommend you don't use Kiwi enough. I never write reviews, even when things go wrong elsewhere. But Kiwi.com seems like the mother of all scams, for more reasons than I can care to write.”

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Posted 2 years ago

“I received email confirmation of my flight, but When I got to the airport try to check-in, airline told me that kiwi.com canceled my booking 3 hours before departure. The rest of trips' hotels and flight didn't got compensation. They are a super bad company, please guys be aware, they don't care, they will not compensate you except only refund the flight ticket amount. Please file court claim to against company like this, I am going to file court claim.”

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Posted 2 years ago

“Rugalmatlan, nem segítőkész, megbízhatatlan, a lehető legrosszabbak!!!!”

Helpful Report

Posted 2 years ago

“Kiwi.com are real cheaters!!!! My booked flights on 2/1/2021 have been canceled by the flights company. I have tried with Kiwi.com in order to get refunded with no answer, just lies!!!! Recently, they have tried to cheat and provide voucher with the half of the amount and claimed that they have not got refunded from the flights company, and the are trying their best to help the customers for getting the refund. I contacted Corendon airlines today with my details PNR: P18NKT, and Kiwi booking number: 134383425. Corendon airlines informed me and provided me with a written confirmation that they have made the transfer and refunded the tickets money to Kiwi.com on 1st November 2021, so they have confirmed to me that Kiwi.com are cheaters and cheating their customers. No one of them is answering or could explain why until now I have not received any refund??????”

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Posted 2 years ago

“BE AWARE OF THIS COMPANY !!! SCAM ALERT !! SCAM ALERT !!”

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Posted 2 years ago

“made a booking, reservation never arrived, wasn't able to take the flight. No money back for now.”

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Posted 2 years ago

“The good news is, I got on all my flights (4 total for a round-trip long weekend, international). The bad news is it was super stressful and Kiwi didn't help at all. While my experience wasn't nearly as bad as others', I am adamantly never using this company again. I'm disappointed that Google Flights redirected me to Kiwi; I thought Google itself was more trustworthy than that.”

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Posted 2 years ago

“WORST COMPANY EVER! Stay away. I literally hate them, 8 months waiting for my refund and the same automatic answers. Lost more than 550 euros.”

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Posted 2 years ago

“This is a horrible website suprisingly supported by skyscanner!! DO NOT USE THIS WEBSITE. I booked my trip from Cyprus to Italy , and then every other week I was getting email alerts of flight times changing and being cancelled. Then the webiste was forcing you to pay extra to change the itinerary. I am urging people never to use this website, unless you want to experience physchological abuse. They are horrible. In the end I cancelled my flight and booked another flight, even if end up loosing most of my money.”

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Posted 2 years ago

Kiwi.com is rated 1.1 based on 1,324 reviews