Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,374 Reviews

2 %

of reviewers recommend Kiwi.com

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1.1

Based on 1,374 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 17th April 2025

Vincent

Kiwi.com 1 star review on 16th April 2025

Kiwi.com 5 star review on 1st April 2025

176

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A few of the review resonates with my recent bad experience. Kiwi.com had a failed transaction causing check-in denial at the airport, I have to paid the shortfall to board the flight. Upon feedback, they gave me all kinds of excuses, evading from the hardcopy evidence provided by airline. I think the disinterested customer service is trying to get an easy way out of issues.”

Helpful Report

Posted 1 year ago

“My husband booked flights with Kiwi, he is currently stranded in Poland because kiwi is refusing to assist him, because we did our due diligence in researching transit visas which stated he wouldn't need one however Kiwi hasn't done theirs. Because Ryanair didn't allow him to board his flight because he didn't have a visa for Jordan, so Ryanair also doesn't know that he doesn't need one? Now, my husband has the Kiwi guarantee however they didn't do anything to help him instead said it's his problem! This flight was so expensive already and Kiwi is saying no refund!? Not what their policy is saying especially in a situation like this. So what now Kiwi? You just gonna leave your client stranded? To find his own way? No help! Absolutely poor service I wouldn't recommend anyone to use this service.”

Helpful Report

Posted 1 year ago

“Terrible service, borderline scam (can't/don't believe it's legal to operate this way). Summary: the flight we booked through their website got cancelled. Kiwi.com refuses to refund us for the flight or to provide alternative flights (because we did not purchase the additional "Kiwi.com Guarantee"), Their solution: buy a new flight via kiwi.com (and pay in full again). The 'alternative option' they suggested us to buy from then was overpriced: we checked the actual cost of the flight directly with the airline and Kiwi.com's price was 50% higher. The customer service rep Karthik advises me that I you should been more careful going through their extensive list of terms and conditions when doing your booking. First and last time I used this platform - highly recommend not to use them if you want to travel in peace - overall travel ends up being double the price.”

Helpful Report

Posted 1 year ago

“Total Scam. I searched flights on google for December. I clicked on KIWI and booked the flight. For whatever reason the flight KIWI sold me was for a month later. I contacted KIWI 10 seconds after booking asking them to refund it so I could book it for the correct day. They told me they would keep about 75% of the fare and I was entitled to about 25% as a refund. IF YOU WANT TO KNOW WHAT BOOKING WITH KIWI IS LIKE, JUST IMAGINE PAYING THE PRICE OF THE TICKET AND IF YOU HAVE ANY ISSUE AT ALL, BURN 75% OF YOUR MONEY AND BOOK WITH A DIFFERENT COMPANY. JUST BOOK THROUGH THE AIRLINE AND SAVE YOURSELF THE GRIEF”

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Posted 1 year ago

“Don’t book with Kiwi.com, they will refuse to help you or refund you. Terrible customer service.”

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Posted 1 year ago

“Un auténtico fraude. Hasta que no nos devuelvan el dinero que nos han cobrado no pararemos”

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Posted 1 year ago

“Booked a flight from Milwaukee to Honolulu, that consisted of a Sun County flight from Milwaukee to Las Vegas, and a connecting Hawaiian Airline flight from Las Vegas to Honolulu. Paid my luggage fee at Milwaukee, but I was told to pay luggage fee again at Las Vegas. The only note I had received from Kiwi.com was that I had to recheck my bags at Las Vegas. Nothing about having to pay the luggage fee again... I complained via email. They kept saying they could not give me any refund and when I said I'd report this to the FTC or BBB, they said go ahead. NEVER use Kiwi.com. the worst customer service and the way they sell flights...”

Helpful Report

Posted 1 year ago

“Book with Kiwi and you walk into a minefield KIWI is an internet based travel agent incorporated in the Czech Republic but, if you have a problem, you will find yourself talking to some disinterested person in Asia and you will just go round in circles. The company's underlying Terms and Conditions of Business are extremely complicated and appear drafted to put up barriers to refunds. I spent many months trying to get money back and lost £578. There are many other travel agent to use. Be smart and book with another travel agent. If you book with Kiwi after reading this and all the other negative reviews you should not be disappointed if you find you have lost money - you have been warned.”

Helpful Report

Posted 1 year ago

“Only good thing about Kiwi are the deals you can find and pay upfront. Aside from that, I was left without an update to an itinerary correction, and I wasn't advised I was involuntarily bumped from an overbooked flight, despite the Kiwi agent "confirming" to the airline they had advised me of the change. Issues on both of the flights booked with Kiwi. One cost me an additional $550 and a missed flight, the other cost me a 4.5hr delay and struggle to coordinate new pickup at destination at 1am. Do not recommend and will not be using Kiwi again. UPDATE 3 Months later, we are into December, and Shruti, the agent who was arranging partial credits for issue 1 and further credits for issue 2, has disappeared, no further response, every time I reach out to Kiwi chat, I get the same response, that my request has been passed to the team & someone will get back to me, then weeks continue to pass.”

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Posted 1 year ago

“A scam. Do not buy with this company. They cancelled our ticket and we had to buy a new one. We are now claiming the money with lawyers”

Helpful Report

Posted 1 year ago

“Like another user I would also suggest 0 star if given a option. I have never seen such a fraudulent company. I lost 1436USD. The worst company ever. I am claiming now with lawyers.”

Helpful Report

Posted 1 year ago

“I would suggest 0 star if given a option. I have never seen such a fraudulent company. I lost nearly 400 $ by suggesting wrong transfers. I travelled to Cambodia via Malaysia. Kiwi.com suggested Air Asia from Chennai to KL and Malaysian Airlines from kL to Phnom Phen. The transit time was 2 hrs but since both the flights arrive and depart from different terminals in KL i need to have a visa to move between terminals. I came to know only at Chennai Airport. I was trying to contact their whatsapp customer care but no response. This site recommends wrong information, hence i want people to be aware and away from this KIWI.COM”

Helpful Report

Posted 1 year ago

“I would not recommend Kiwi.com after a disappointing experience. I faced a significant change in my itinerary, with a date alteration and a 22-hour layover, and unfortunately, the team's response lacked consideration and adequate solutions. This lack of commitment to customer satisfaction makes my experience discouraging and not worthy of recommendation”

Helpful Report

Posted 1 year ago

“Do NOT USE KIWI.COM KIWI is an internet based travel agent incorporated in the Czech Republic but, if you have a problem, you will find yourself talking to some disinterested person in Asia and you will just go round in circles. The company's underlying Terms and Conditions of Business are extremely complicated and appear drafted to put up barriers to refunds. I spent many months trying to get money back and lost £578. There are many other travel agent to use. Be smart and book with another travel agent. If you book with Kiwi after reading this and all the other negative reviews you should not be disappointed if you find you have lost money - you have been warned. Date of experience: February 11, 2023”

Helpful Report

Posted 1 year ago

“KIWI people cancelled my booking prior to 12 Hours of my flight stating that they have made a mistake. All they will send will be an apology. My vacation was ruined because i trusted this website. Don't even think about booking anything from them”

Helpful Report

Posted 1 year ago

“Kiwi.com is a scam and rip off. They nickel and dime every aspect of travel. Technically, a person is allowed to cancel within 20 minutes, but this is not the case. Ultimately, their flights, once you add evrerything, are double the price that you can find elsewhere and their customer service is horrible. Any other flight booking service is better!”

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Posted 1 year ago

“I had booked a ticket to newyork from mumbai through kiwi But because of father’s demise i coudnt travel Even after trying continuously for a month kiwi is not responding properly regarding refund nor refunded a single penny till now Not recommended to anyone for booking AIRLINE IS READY TO REFUND BUT KIWI IS NOT PROCESSING REFUND”

Kiwi.com 1 star review on 27th November 2023

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Posted 1 year ago

“It is my new mission to do my part to take down this platform. Like the sheer incompetency of this platform. They scheduled a flight that left at 5:50am but the connecting gate does not open till 6:00am. And after waiting 7hrs overnight to find this was the case, absolutely LIVID. I had to pay over $800 in replacement flights to and fro. Not only will I be contacting the airlines that are listed, will be leaving a review at the airports as well concerning this platform to flag them. They are absolutely garbage !!!!!!!!!!!!”

Helpful Report

Posted 1 year ago

“Kiwi is by far the WORST AND MOST UNETHICAL travel company I have ever used. I would not wish my worst enemy ever have to deal with these people. I've had four supposed flight cancellations in one trip, each one asking for more money to rebook. I've paid almost double the original amount. They just emailed me telling me my flight tomorrow has been "re-scheduled" by 24 hours and I need to pay more again to rebook. The airline however knows nothing about it, I'm already checked into my flight and have boarding passes. AND, we're flying with 4 others on the same flight (who booked direct) who also confirmed there is NO flight problems. This company is a complete joke and tries to scam people out of their money. Over and over and over again. Do not ever , EVER, EVER use this company.”

Helpful Report

Posted 1 year ago

“They cancel the flight and not return the money. Theirs reply was that we confirmed the new schedule (13h difference!!!) There was a button I UNDERSTAND. To them is the same as I confirm. Never click that button!!”

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Posted 1 year ago

Kiwi.com is rated 1.1 based on 1,374 reviews