Kohl's Reviews

Name: Kohl's
Rating: 1.78

1.8 Rating 370 Reviews

18 %

of reviewers recommend Kohl's

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Metrics

1.8

Based on 370 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kohl's 1 star review on 3rd February 2024

Mariya

Kohl's 1 star review on 22nd December 2022

Anonymous

Anonymous // 01/01/2019

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“Daniel, in customer service in Ocala,Fl, was a great help to me ordering a shirt that was not available in the store. After being yelled at by the customer behind me for taking too long, he continued to be pleasant until my order was taken care of. Thank you Daniel!”

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Posted 1 year ago

“Kohls customer service is awful. Fraud detection unit is excuse to harass customers. Difficult to work with, no 2 reps will tell the same info. They approved my credit line, let me charge items, sent me a card, and immediately blocked it. Incoherent customer reps don't help. Refused to help me and different reps had different reasons. Unorganized. Go to Walmart or Target and save yourself aggravation.”

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Posted 1 year ago

“They have no verification measure to check emails when you create an account. Anybody can enter anybody else's address...and bam...somebody else have an account on their site with your email address. It happened to me: sombody entered my email address to create a kohls account, for security reasons I went and changed the password so whoever did this could not get access. Getting an account deleted it's near to impossibile, once you're in you won't get out, your email is in their system, you will get promotial spam...the whole 9 yards. Chatting with ther customer support is like bouncing up a wall, they refuse to delete your account, they start asking your for your data, name, telephone number and address, I refused to give them my address and telephone number, I just told them my name but in retrospect I think I shouldn't have. They will just deactivate your account but your email and name is in the system and you will continue to get spam email without consent. I think it's ridiculous that a company do not have systems to validate email, and will refuse to delete accounts.”

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Posted 1 year ago

“Kohl's continues to run 30% off coupons that are not good on most products in store or online. Seems like everything is excluded except their store brands. Their store brands are much lower quality than national store brands. Kohl's Cash is a total joke - you have to use it the following week (after the sale ends) or lose it. The stores are dated, disorganized, and dreary. I won't be back.”

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Posted 1 year ago

“I made an online purchase I receive my order. It was too small. I don’t have a car. There is no store in my city. I am disabled. I explained that over and over. I asked if the email return slip can be sent to me. I was told that my purchase had to be over $300 in order for me to get a return slip. This was not stated on the online service it wasn’t stated before my money was submitted. This is unfair. It will cost me $50 $25 each way in order for me to get my money back so I will end up with six dollars this is. Horrible as a senior citizen A disabled citizen Citizen and the person that tried to help me was working from home, and the supervisor would not even talk to me open that they would understand. This is the worst treatment I have ever received. I will never ever order or come into the store again the policy needs to be changed. Or either it should be stated online there was no customer service for me at all”

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Posted 1 year ago

“Not only did I waste 15 minutes of my life explaining the same situation to a customer representative called Ivan at Kohls customer service via a phone call, what country he was in I don't know, but afterwards I was sent a survey to fill out regarding Ivan which I did. I also put on that survey that I'd left a message with Kohls headquarters this same very morning being Thursday 7-20-23 asking quite clearly for someone to call me back. So the customer care support is useless and nobody in headquarters can be bothered to call you back either. What has this company come to?”

Helpful Report

Posted 1 year ago

“Great selection, service, and location. Aleta and Israeyia were extremely helpful and friendly at the check out area. Recommended!”

Helpful Report

Posted 1 year ago

“Poor selection of merchandise. Percentage off coupons not useable with many brands Tired, unattractive stores with unmotivated, uninformed associates.”

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Posted 1 year ago

“I used to shop with Mom, we loved the J Lo clothing. I bought a Neato D9 robot vacuum for Christmas gift, it had issues, so starting in February I contacted neato, finally in June they sent back the robot, still won’t even turn on….I called kohls to exchange or get a refund, as I have my receipt….they said NOPE, they only give 180 day policy…..I said but it was a Christmas gift….TOO BAD! WTHeck! Not gonna shop there any more…Zero star review!”

Helpful Report

Posted 1 year ago

“I have been a customer since 1995 and today I tried to log in to check my account and was told my husband had to log in. How ridiculous!!! This has been my account for 28 years and I am now told my husband had to sign in for me? This is an insult. He has his own account and I had mine. After trying for over 1 hour to get some answers, besides getting a new account, I canceled my account and will NOT shop there anymore. Very, very poor customer service and, besides, the quality at the stores has really gone down.”

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Posted 1 year ago

“Selling " Pride " cloths for babies ? Truly disgusting. My first credit card was kohls .. I cut it into little pieces. I won't support those who support perverts .”

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Posted 1 year ago

“As an employee it’s horrible. They pound you to get credits. It’s annoying and causes good cashiers to be pointed out if don’t get them”

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Posted 1 year ago

“I went into the store to make a payment. I have always been able to walk in, give my Soc. # and make a payment. We'll. Not anymore. So. I walked out. Called their customer service phone number to make a payment by phone. I have always used my debit card for payments. Well. Not anymore. They want your bank account information. Whichbi don't carry it me. And. I'm out of town. My payment is due TODAY and they won't accept my payments. I'm highly upset. I asked the lady on the phone if they could extend my due date for a couple days then fir the fact I've tried to pay twice and this is a huge hassle now. She said no. If I get charged a late fee, call them back maybe they could remove it. Soooo utterly TICKED OFF.”

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Posted 1 year ago

“Customer service is horrible, hold times are terrible. Continue to be disconnected for three days. Finally after and hour on hold and 45 minutes on chat. Reps Susan, Joseph and supervisor Sammy S.could not assist do to item now not in stock. If their hold times and disconnecting would have stopped 3 days ago. I could have received my price match as promised. The games that kohls play now are shameless!!”

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Posted 1 year ago

“So I had a phone interview on Thursday March 16 at 11am. Was told I wouldn't hear back until Fri as one of the managers was out of town. So I called back today sat Mar 18th and was told my application was no where to be found and that there was no record of a phone interview. Then a Gerald calls back and asked who I had it with and I couldn't remember. I asked who would be giving them and he said if I didn't write down that information then that was too bad. Gerald is one of the rudest people I have ever talked to in my life. You could not pay me enough to work for kohl's!! I will never shop there again either.”

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Posted 1 year ago

“Kohl's is awful I have always did my payment over the phone now you can't use debit card to make payments close down”

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Posted 1 year ago

“I called to ask a simple question. After a lengthy hold time and verifying my charge card data TWICE I got very little help from a person who spoke broken English. A time-consuming waste of life. Kohls used to be good. They are dying a slow death.”

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Posted 1 year ago

“They send you coupons, but you can never use them, you are told nope can use them..”

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Posted 1 year ago

“I'm finding that it has gone down hill, majorly. Their is no rhyme or reason to their display of women's and juniors clothing. Just a mess of clearance thrown on racks. I will not shop there till they go back to what they used to be. It's like a bargain store.”

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Posted 1 year ago

“Happy?Kohl's in Burleson Texas is horrible, I dont know who their buyer is but they should be fired.Before Covid I used to buy a lot of my work clothes there(I work at a bank),now pretty much all they have is athleisure and clearance, which is about half of the store. Not all middle aged women who work can wear that stuff to work.Rarely do I purchase anything there anymore,just disappointment after disappointment. They really look like the Good Will store anymore.”

Helpful Report

Posted 1 year ago

Kohl's is rated 1.8 based on 370 reviews