Kohl's Reviews

Name: Kohl's
Rating: 1.78

1.8 Rating 378 Reviews

18 %

of reviewers recommend Kohl's

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Metrics

1.8

Based on 378 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kohl's 1 star review on 10th January 2025

Rebecca Myers

Kohl's 1 star review on 3rd February 2024

Mariya

Kohl's 1 star review on 22nd December 2022

Anonymous

Anonymous // 01/01/2019

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“Hackettstown NJ KOHLS - older guy cashier was rude. My 2 1/2 year old coughed from running around the store and he has asthma, and at the register, as we were done checking out, my son did the thumbs up and cashier thought he wanted to high five and he said under his breath, no, I’m not doing that bCuz you sound sick. WHAT THE HECK! Rude! And to say it to a little kid? Wear a mask buddy! You don’t know his health issue!”

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Posted 1 year ago

“Kohls sent a pair of pants with a different SKU # from the pair I purchased online. Tried to return and they wouldn't return because of wrong SKU. I called 5 times to customer service and visited store 3 times. I had to call customer service while in line at store so they could communicate on how to refund item. The customer service told the store to keep pants and they would issue refund on their end. So finally I thought problem resolved but it's been almost a month and no refund. So I called customer service about refund and they basically said sorry about your luck it shows we refunded the money but it does not show up on bank statement. So basically they stole money from me and said there is nothing you can do about it. I know why they received a 1.5 star should be 0 star. Calling attorney general office next.”

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Posted 1 year ago

“Came into store to purchase items for my wife and was accosted by three police officers telling me lost prevention assumed I was going to steal was questioned and told not to steal very embarrassed and disturbed. Had to keep my composure. If you are black please be careful at location hwy 100 West Allis Wisconsin. Stand behind review 100%. Still profiling sad to see. Please disregard the one star they don't deserve.”

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Posted 1 year ago

“Never again. They should get a half star. If you try and return something from Black Friday sales they will refund you the amount minus the discounts they give you for BF item, totally ridiculous, but they will let you go through the department and find an exact value item. I spent over an hour trying to find two 9.99 items and I could not even combine the two items (9.99 x 2 = $19.98) and find one item for this price (much easier to do if you think about it). Even after the store manager got involved, so I had to take two LT shirts, which do not fit regular sized men, but Kohl's has most of their men's clothes as Tall. Everything on sale at Black Friday was Tall--what a scam. Then on top of it, after I voiced my frustration with the transaction the manager, he gave me the refund Kohl's dollar speech that someone in the comments experienced. Their policy on returns is a rip-off, and I will not buy anything else from Kohl's. Theses are the rules for returns that are not clear; If Amazon gives me a discount and I return the item they refund me the line item price I paid. Kohl's takes your refunded amount and takes away the discount from the line item price and refunds the balance----not cool and deceptive marketing. Never again. Here are the reprinted rules: 1. The item must be the same price, it cannot be over and cannot be below, it MUST BE THE SAME 2. If you used a discount code then you WILL NOT be able to return the item 3. If all the of above are met then the item needs to be the EXACT SAME BRAND of the clothing item you are exchanging (this is close to impossible). Smarmy management and shady sales practices. Now I'm stuck with 2 jerseys sized LT that do not fit around the torso and can't return except for another Tall size that will not fit the torso of most men who are regular L or XL. Ironically the website infers that you can wear the LT like a regular size. Misleading and not the case.”

Helpful Report

Posted 1 year ago

“On 11/30/23 I called customer service regarding an order I placed because I was overcharged. I wanted it corrected. When I called Kohls CS no one would assist me because I "don't have a Kohls Charge Card" I attempted to explain I was overcharged and just wanted a refund for the overcharged amount. However, Kohls makes the process EXTREMELY difficult when their CSR's can't speak English well or understand English well. After being on the phone for over 82 minutes, I asked for a CSR Manager, the CSR hung up on me. I called back, re explained the issue, requested a refund, and to speak to a CSR Manager. This time I was on the phone another 46 minutes. Once again, I was hung up for requesting a CSR Manager to assist. I called a 3rd time, re explained the situation and how I've been hung up on, was over charged and asked for a CSR Manager (especially since, calls are recorded) the CSR told me there was no CSR Managers, and that my order had been completely cancelled without my knowledge and or consent. I looked on Kohls website and it did not show my order as cancelled. On 12/1/23 I called back again, I re explained the over charge, being hung up on and asked why my order didn't show on their site it was cancelled the requested both a refund for the overpayment and to speak to a CSR Manager. The call needs to be escalated at this point. I was told I will have to re order the entire order, I'm unable to use my now expired Kohls cash and 20% coupon and it will take 5-7 days for the ccard I used to be reimbursed. No wonder Kohls is going down the toilet. Kohls, as a CSR Manager myself, you need to listen to your calls, keep wait times down to a decent amount, provide proper training, and escalation options, and hire employees who can understand and speak English and other languages. God help any customer who has to deal with this company!”

Helpful Report

Posted 1 year ago

“Horrible customer service! I did an online purchase of $210 but the online receipt I received shows the price as $0.00, which is ridiculous enough. However, even more ridiculous thing is when I called their customer center for issuing me corrected receipt, they said it is not possible. I don't understand how come you operate a business if you can't produce a receipt correctly which is the very basic part of trade! The customer support people talk like robots, awful experience!”

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Posted 1 year ago

“Still waiting for items”

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Posted 1 year ago

“I purchased a suit coat for an interview, when I got home and opened the bag I found that the security tag had not been removed. I had to drive 30 min back to the store to have it taken off, when I asked about compensation for my time, fuel, and I convenience I was offered $10 Kohl’s cash. Wow very disappointing. This was 100% your error and all you can offer is $10 Kohl’s cash?”

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Posted 1 year ago

“I ordered a sweater and was excited to receive it, however when the sweater arrived there were three whole on the left sleeve and a hold at the neck. Also, I ordered a couple sweaters last week which was scheduled to be delivered on Saturday, 10/14/23 and Lasership delivered the package to the wrong address. Now today, 10/17/23 and once again the package also was delivered to the wrong address. I give up on Kohl's and will no longer shop with them.”

Helpful Report

Posted 1 year ago

“If you have store credit card open don't get married. I tried changing my name twice and they refuse to change my name even though I am providing them all information they asked. First time they saked to send a copy of the curt order with driver license or social security card I did next time they asked me to fax it to them. I spend $8 trying to fax it to them and ones again I received a letter asking me to fax the proof to them. I'm done with them. Horrible service when you need it.”

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Posted 1 year ago

“At the Aurora, Illinois location, I had a negative experience with a very rude associate. When I was next in line, she told me rudely to go to the self-checkout. So I went to the self check out, and when I was there I had trouble with the machine. The same lady came by and acted like I was trying to steal something and being very rude and talking down to me. If she bad time to come by to be rude to me at the self-checkiut, she should’ve just rung me up at the desk to begin with. Worst experience ever at a Kohl’s store, please teach your associates to be treat customers with respect!!”

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Posted 1 year ago

“Daniel, in customer service in Ocala,Fl, was a great help to me ordering a shirt that was not available in the store. After being yelled at by the customer behind me for taking too long, he continued to be pleasant until my order was taken care of. Thank you Daniel!”

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Posted 1 year ago

“Kohls customer service is awful. Fraud detection unit is excuse to harass customers. Difficult to work with, no 2 reps will tell the same info. They approved my credit line, let me charge items, sent me a card, and immediately blocked it. Incoherent customer reps don't help. Refused to help me and different reps had different reasons. Unorganized. Go to Walmart or Target and save yourself aggravation.”

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Posted 1 year ago

“They have no verification measure to check emails when you create an account. Anybody can enter anybody else's address...and bam...somebody else have an account on their site with your email address. It happened to me: sombody entered my email address to create a kohls account, for security reasons I went and changed the password so whoever did this could not get access. Getting an account deleted it's near to impossibile, once you're in you won't get out, your email is in their system, you will get promotial spam...the whole 9 yards. Chatting with ther customer support is like bouncing up a wall, they refuse to delete your account, they start asking your for your data, name, telephone number and address, I refused to give them my address and telephone number, I just told them my name but in retrospect I think I shouldn't have. They will just deactivate your account but your email and name is in the system and you will continue to get spam email without consent. I think it's ridiculous that a company do not have systems to validate email, and will refuse to delete accounts.”

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Posted 1 year ago

“Kohl's continues to run 30% off coupons that are not good on most products in store or online. Seems like everything is excluded except their store brands. Their store brands are much lower quality than national store brands. Kohl's Cash is a total joke - you have to use it the following week (after the sale ends) or lose it. The stores are dated, disorganized, and dreary. I won't be back.”

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Posted 1 year ago

“I made an online purchase I receive my order. It was too small. I don’t have a car. There is no store in my city. I am disabled. I explained that over and over. I asked if the email return slip can be sent to me. I was told that my purchase had to be over $300 in order for me to get a return slip. This was not stated on the online service it wasn’t stated before my money was submitted. This is unfair. It will cost me $50 $25 each way in order for me to get my money back so I will end up with six dollars this is. Horrible as a senior citizen A disabled citizen Citizen and the person that tried to help me was working from home, and the supervisor would not even talk to me open that they would understand. This is the worst treatment I have ever received. I will never ever order or come into the store again the policy needs to be changed. Or either it should be stated online there was no customer service for me at all”

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Posted 1 year ago

“Not only did I waste 15 minutes of my life explaining the same situation to a customer representative called Ivan at Kohls customer service via a phone call, what country he was in I don't know, but afterwards I was sent a survey to fill out regarding Ivan which I did. I also put on that survey that I'd left a message with Kohls headquarters this same very morning being Thursday 7-20-23 asking quite clearly for someone to call me back. So the customer care support is useless and nobody in headquarters can be bothered to call you back either. What has this company come to?”

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Posted 1 year ago

“Great selection, service, and location. Aleta and Israeyia were extremely helpful and friendly at the check out area. Recommended!”

Helpful Report

Posted 1 year ago

“Poor selection of merchandise. Percentage off coupons not useable with many brands Tired, unattractive stores with unmotivated, uninformed associates.”

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Posted 1 year ago

“I used to shop with Mom, we loved the J Lo clothing. I bought a Neato D9 robot vacuum for Christmas gift, it had issues, so starting in February I contacted neato, finally in June they sent back the robot, still won’t even turn on….I called kohls to exchange or get a refund, as I have my receipt….they said NOPE, they only give 180 day policy…..I said but it was a Christmas gift….TOO BAD! WTHeck! Not gonna shop there any more…Zero star review!”

Helpful Report

Posted 1 year ago

Kohl's is rated 1.8 based on 378 reviews