Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 2.98

3.0 Rating 645 Reviews

49 %

of reviewers recommend Kwik-Fit

Company Reviews

Questions

Metrics

3.0

Based on 645 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 76%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

Visit Website

Write Your review

Tell us how Kwik-Fit made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Myself and my family have always purchased our tyres from QuickFit until today. I had a puncture and they told me quite rudely that they couldn't help me until Friday in two days time. I told them that wasn't good customer service seeing that my family and myself have always purchased our tyres and other services from them and we won't be using them anymore. I didn't tell them that I worked for the UK's largest employer the NHS and that we employ 3,500 staff locally. They watched me pump my tyre up and drive away not knowing if I would get to another tyre company. Staff need some customer care training they could have said we are really sorry we are unable to help you today because of? To be told quite rudely we can't do it until at least Friday really wasnt good enough. I did manage to get to another tyre company and they were able to supply me with a new tyre as the puncture was to close to the tyre wall. So goodbye KwickFit I shall make sure all my friends, family and staff are aware how I was treated today. I will add that this wasn't the first time that I had needed a puncture repair and they couldn't help me last time, I wrongky believed that that was due to lockduwn and not having many staff available but surely they should help NHS staff. I have given one star as it wouldn't let me leave less or minus”

Helpful Report

Posted 2 years ago

“I have to say the service I got from Andrew at Whitehaven this morning was excellent.”

Helpful Report

Posted 2 years ago

“Was seen really quickly at the Fishponds Kwik Fit. Problem resolved within the hour. Nice friendly team, will definitely recommend.”

Helpful Report

Posted 2 years ago

“Had re charge of air con done on my Saab Aero at Accrington branch today Process was efficiently handled by manager”

Helpful Report

Posted 2 years ago

“Really pleased with the service of danny called to consett and he done it straight away for me great service”

Helpful Report

Posted 2 years ago

“KwikFit Blackpool Preston New Road service was excellent when dealing with my tyre puncture and replacement. Great service from Chris and the guys, would highly recommend”

Helpful Report

Posted 2 years ago

“Had mot done in Jan, wasnt really happy that when i gave the bloke my keys he immediately unscrewed my pill pot i have on them with my allergy tablets in it while trying to hide what he was doing. Mot was done they told me it had the wrong bulbs in the car and as i had only just bought it 2nd hand yea they might have been but the others were in the boot. I was told the bulb bracket was broken and that i would have to come back maybe tomorrow maybe next week. They gave me my house keys back, they kept the car key. I had to walk home. I didnt notice they had changed the kingrings around and had taken my pill pot with my car key until i needed the tablets, my partner even noticed that normally they are on the house key not the car key. The next day i get a call the car is done and they arent going to charge for the bulb situation which i thought was weird… Anyway i walked back to collect my car (takes about an hour) when i arrived the car was still in the air on the MOT lift they said sorry we have a power cut, after i stood outside for nearly another hour waiting to see if the power was coming back on they asked if id like to go inside and sit down. I was there till gone lunch time and had someone pick me up in the end. I went back the next day to collect. Still no charge. But not really an apology, it was their fault i walked all the way there and when the car wasnt even on the ground. I would think the MOT is complete when the car is checked and off the ramp. A few months later i had the car serviced as they couldnt fit it in with mot i had already booked it separate with them, on mot was told needed new front breaks so had those done to. While car is in for service i get a call actually you need new rear breaks as well, i told them just get them done i dont want to be left with any advisories. That all went fine. 5 weeks after the full service and all new breaks the front drivers spring broke, it went into the tyre. I had someone recommended to me to fix it, they cane to the house told me they broke because the spring is really rusty and so was the mount. He showed me all this when he took them off. He put new mounts and springs on. He didnt say that the breaks looked new and that whom ever done those should have told you that the springs wernt in good condition and to complain. So i booked my car back in with kwik fit for the new tyre and asked asked how the spring managed to be missed when i had the service and breaks done the bloke i first spoke to said i was here when you had that done and i remember it was an advisory. I told him no i told the bloke i wanted no advisories left on the car anything that needs doing, do it. He said i can bring up the call for you they are all recorded i said yes, he then said actually the guy is here who did the service i will go get him. So he comes over and says the springs were fine nothing wrong with them that i could see. So how did they get so rusty and break in 5/6 weeks? He said it was down to discretion and he thought they were fine! Me:They CANT have been fine! They were rusty and broke. Him: well they can break at any time. Me: it takes longer than 5 weeks to get that rusty and break and i can tell you they are that rusty because they are in my front room! I then said did you manage to balance my tyre (as id already paid but i normally get that money back) Yes we have. How as the last time I was here i getting new tyres i was told ypu couldnt balance them and gave me the money back… He told me that when he started working there he bought a tool with him so that he could balance them. I asked him how long he had been there, he looked at computer (had my details on it) 2 months. Yea rite you can just see that on the screen. They do half a job! Stay away from them!”

Helpful Report

Posted 2 years ago

“My husband booked someone to come out to change his flat tyre. He couldn't drive it as it was basically dragging off the floor. We paid Kwik Fit £92.50 for the service, 5 days later when the mechanic was due to arrive, he apparently phoned in sick, so was rescheduled for another 4 days, again, it was cancelled on their end. They claim they only have one driver. My husband demanded a refund as he needed his car for work, they've yet to refund him and now because the car has been sitting for over a week, the driver's side tyre now needs to be replaced. We managed to get someone to come out and replace both tyres within 20 minutes of making the phone call! Now we are £250 out of pocket, but, not to worry, because I am now taking legal action against Kwik Fit. They shouldn't be taking customers' money if they can't fulfil orders, and they certainly shouldn't be refusing refunds for work not carried out. Watch this space.”

Helpful Report

Posted 2 years ago

“Review on appalling treatment at Kwik-fit, Berwick-upon-Tweed Preface I am a retired consulting engineer who enjoys the restoration of classic motor cars and also as an Advanced motorist I take my legal obligations on Road Traffic and Construction and use matters very seriously, I have been involved in the restoration of Jaguars, Rovers SAABs and Triumph motor cars and have a wealth of experience and expertise in all the engineering aspects of motor car design, for example a mechanic when asked why a certain figure is given for the torque on a particular bolt or nut, the mechanic’s reply typically would be that’s what the workshop manual states, in my career I was able to do the mathematical equation to assess the correct value. Background I identified an issue with a tyre on my car that would, in time require that the tyre be replaced. I have all the tools required to change a wheel in a totally safe manner, so I arrived at the depot with my tools and proceeded to remove the wheel prior to the replacement of the tyre. I was informed that the company would not allow this to happen and I was asked to replace the wheel so that the vehicle could be put on the ramp where in addition to changing the tyre a report on the vehicle would be undertaken, on the basis of the foregoing I decided that the company had no right to detain my car so that a report be compiled, my suspicion was that the company would look for additional work to be carried out so that a much higher bill be generated for this additional usually unnecessary work, I decided to leave the depot Observations That Kwik-fit has not changed its policy of trying to obtain as much money as possible from customers; you may ask how I have come to this conclusion? In 1984 I was employed as an internal auditor by Kwik-fit and as such I witnessed the sharp practices at various depots in and around the Edinburgh area, one memorable incident involved a senior citizen who was persuaded by the depot manager to purchase four new shock-absorbers he did not need, the manager in question said to me before the gentleman got out of his car that he would sell him four shock absorbers!!. I left the company, and several weeks later an article appeared in the Scottish Daily Record highlighting what I had already discovered Conclusion Due to the foregoing I would advise that any motorist should, under no circumstances use this company for the reasons given”

Helpful Report

Posted 2 years ago

“Car failed mot at Kwik fit due to upper front strut top bearing or bush took it back for repair and retest @£125 checked car over once at home none of the bolts on the strut had been touched even the spring was still dusty indicating to me that nothing had been done the car passed but had it failed in the first place won't be using them again”

Helpful Report

Posted 2 years ago

“I had a mobile tyre fitting booked and the engineer not only didn’t turn up but made no contact whatsoever to tell me. I then called and was then told the next appointment was a week away. No effort to prioritise my booking despite being entirely their fault. I then got a refund which takes a week to process and in the meantime had to spend money on cabs whilst I found another company to fit the tyre. All round appalling service. Will never recommend or use again”

Helpful Report

Posted 2 years ago

“Very poor customer service and lack of communication after ordered two new tyres for my car to be done by a mobile fitter, he didn't show up on the day when I booked the fitting, promised was going to be done the following day but same story again. Tried to contact customer care but no answer to calls managed to get a refund after several emails sent to them. I wouldn't recommend them to anyone as not reliable and professional”

Helpful Report

Posted 2 years ago

“My wife’s car failed it’s MOT ! Very happy about this as it’s been laid up for the winter in the garage and I didn’t notice the 50mm split in the tyre on taking it for the MOT. A pair of rear tyres being fitted tomorrow.”

Helpful Report

Posted 2 years ago

“Kwik Fit Grimsby are outstanding. They go out of their way to make sure that you are happy with the service received. Chris and his team are superb and we will be continuing to use them.”

Helpful Report

Posted 2 years ago

“Thanks to the Lads at Kwik fit Ballyhackamore branch Belfast For the Quick efficient service On changing my front tyre Much appreciated 👍😊”

Helpful Report

Posted 2 years ago

“Kwik fit Harlow today was very friendly. As a wheelchair user I found it easily accessible, receptionist was friendly,very helpful & knowledgeable on the tyres I enquired about. Would use again & would recommend.”

Helpful Report

Posted 2 years ago

“Kwik fit failed to fix my car properly, meaning more damage was done to my engine when I drove it away before it promptly failed again. They also failed to give me any reassurance whatsoever that I wasn’t going to have to pay full price for the damage incurred by their half job and for them to have a second chance to get it right. The guy on the phone told me yes the alternator should have been checked as well as the battery. But then backpeddled big time and told me a garbled bunch of nonsense to try to get out of what he’d just said. These guys are half asleep, don’t trust your car with them, it will cost you more.”

Helpful Report

Posted 2 years ago

“The most horrible place to be , rude customer service specialy dereham in norwich , they mess with your car and lose things and parts from it and tell you its already missing and charge you for new parts while they fit used parts frlm other cars!!! Never had an experience like that!!!”

Helpful Report

Posted 2 years ago

“Great team. Service tech did a great job. Will continue to take my car to kilmarnock kwik fit. Marak great Job thankyou.”

Helpful Report

Posted 2 years ago

“Today we met Keith,got the wing mirror sorted,very pleased with the repair. Very friendly service a treat to meet somebody who knows how to talk to customers. Will be using them again.”

Helpful Report

Posted 2 years ago

Kwik-Fit is rated 3.0 based on 645 reviews