Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 3.00

3.0 Rating 658 Reviews

49 %

of reviewers recommend Kwik-Fit

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3.0

Based on 658 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 57%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2 tyres ordered yesterday to fit today. Went today, 1 tyre changed, said he couldn't get the locking but off 2nd wheel. I actually watched him use his power drill to try to remove locking nut. The key was totally stripped and now useless. He blamed whoever's tightened the nuts on the last change had done them to tight. I have had my car 6 years and never a problem with locking nuts. Needless to say I went elsewhere for 2nd tyre. I ordered mid range tyre and was given , according to 2nd tyre firm, a budget tyre. £90. Fitting was £17. I thought fitting was included when you bought a tyre. Never again. Will make a point of seeing manager.”

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Posted 2 years ago

“The guys at Newton Aycliffe Kwik-Fit were amazing. I had a tyre replaced and nothing was too much for them. They were super quick and super friendly. Questions I had were answered with an honest response. Well recommended. Thanks lads.”

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Posted 2 years ago

“Largs branch were supposed to align my wheels, however they tried not to give me the print out of the before and after results which they are supposed to provide. I had to push hard to get the prints, however they were not properly filled in and had someone else’s registration number on my print. I assume the job was never done and I was fobbed off with someone else’s results. Customer service just keeps asking for online forms to be filled in but never replies, complete waste of time and money. Go to your local garage, these guys are con merchants. Next stop for me is trading standards !”

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Posted 2 years ago

“Quickfit, went there for tracking after fitting new steering rack, he twisted the rubber gator's up and the steering wheel was still of. Rubbish job, and quite frankly a total bunch of cowboy's, quickshit would be a better name.”

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Posted 2 years ago

“Kwik-For Shirley Southampton first class service, even when they were really busy.”

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Posted 2 years ago

“Kwik fit Telford DON'T GO THERE. I was there for a wheel alignment on first day they turn my of second day again the guy it wasn't there 3rd time I managed to go on ramp. For a wheel alignment the guy use a bar ????? After he call me to show that my mechanic forgot a screw loose and he can't touch it and I have to go back to him and after to come back to Kwik fit. I went to my mechanic and he tell my that he didn't have nothing to do with that screw. So they do it on purpose putting danger my life and my 2 years old dother just because they don't want to do it.”

Kwik-Fit 1 star review on 16th June 2022

Helpful Report

Posted 2 years ago

“I visited Kwik-fit in Cleveleys near Blackpool as I had a puncture and was told to come back another day , on my second visit I waited 2 hrs to have this puncture repaired The office staff would walk past you never making eye contact not giving time to request how much longer you would have to wait , eventually the work was completed I paid their invoice and was told I would receive an email receipt , which I have never received to this day, Last week I returned to this outlet to have a puncture Repaired and was told they haven’t time to repair it , as in most cars these days I don’t have a spare wheel, they didn’t care if I was stranded staff friendliness and helpfulness is a 0 only interested in selling tyres , I would never set foot in any of their outlets again @ #crapcompany”

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Posted 2 years ago

“Recently had an emergency with my tyre on a Sunday afternoon. Went into Bromley Branch and they were amazing. They were extremely courteous and extremely helpful. Thank you to the Manager who come to my aid and helped me out.”

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Posted 2 years ago

“Rubbish customer service, really unhelpful, refused to stamp service log after doing service work that was completely in line with service schedule, then I discovered they had put my unidirectional wheels on backwards. Totally incompetent, would never, ever use them again.”

Helpful Report

Posted 2 years ago

“Having had problems with the tyres on a Ford Focus, losing pressure over three to four days on three of the the tyres, I decided to see if Kwik-fit could sort it out. I hoped it wasn't punctures as that would be expensive. Initially I went to the Earley branch who identified it was the valves but hadn't got replacements available. They were very quick and friendly and suggested I try the Reading branch who would have the relevant valves. I phoned the Reading branch who said they were fully booked but to come along and they would see what they could do. Within 6 minutes of arriving at Reading, The car was examined to confirm that the valves were at fault. and immediately they got to work to fix the problems on all 4 tyres. Within 30 minutes new valves were fitted and tested. They were brilliant, friendly and I couldn't be more pleased with their performance. Hugely recommended. Well done Kwik-fit.”

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Posted 2 years ago

“Kwik Fit in Borehamwood were fantastic today - I had a slow puncture and they dealt with it swiftly and professionally. Everyone on the team was so helpful and friendly and made sure everything was perfect for me.”

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Posted 2 years ago

“I'm not one to usually post a review but I'm disgusted by the lack of customer service at kwik fit, avoid at all cost!! Booked a mobile tyre fitter and paid up front. Fitter was a no show, there was no contact to advise they weren't coming after we waited all day (8.30am to 8.30pm time frame). We were unable to contact due to out of hours, spent a long time on hold this morning trying to get a refund but we were unable to get through to an agent. I finally got a call around midday saying they would move things around to get us in at 2pm, like they were doing us a favour. By then it was too late and we had found a great company who assisted us. As we here on holiday from Australia this has delayed our travel plans and caused major stress. Please don't waste your time and energy with this company!!”

Helpful Report

Posted 2 years ago

“Took my car for MOT. Had filled the tank up to the hilt. On collecting the car noticed the fuel gauge was shy of full. Took it back to the petrol station and topped it up just shy of £10. I complained to the Kingston Road branch and was informed that the car is run for 45 minutes on the ramp. That could be the reason for short of fuel. Next time i shall do my MOT elsewhere.”

Helpful Report

Posted 2 years ago

“Myself and my family have always purchased our tyres from QuickFit until today. I had a puncture and they told me quite rudely that they couldn't help me until Friday in two days time. I told them that wasn't good customer service seeing that my family and myself have always purchased our tyres and other services from them and we won't be using them anymore. I didn't tell them that I worked for the UK's largest employer the NHS and that we employ 3,500 staff locally. They watched me pump my tyre up and drive away not knowing if I would get to another tyre company. Staff need some customer care training they could have said we are really sorry we are unable to help you today because of? To be told quite rudely we can't do it until at least Friday really wasnt good enough. I did manage to get to another tyre company and they were able to supply me with a new tyre as the puncture was to close to the tyre wall. So goodbye KwickFit I shall make sure all my friends, family and staff are aware how I was treated today. I will add that this wasn't the first time that I had needed a puncture repair and they couldn't help me last time, I wrongky believed that that was due to lockduwn and not having many staff available but surely they should help NHS staff. I have given one star as it wouldn't let me leave less or minus”

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Posted 2 years ago

“I have to say the service I got from Andrew at Whitehaven this morning was excellent.”

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Posted 2 years ago

“Was seen really quickly at the Fishponds Kwik Fit. Problem resolved within the hour. Nice friendly team, will definitely recommend.”

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Posted 2 years ago

“Had re charge of air con done on my Saab Aero at Accrington branch today Process was efficiently handled by manager”

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Posted 2 years ago

“Really pleased with the service of danny called to consett and he done it straight away for me great service”

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Posted 2 years ago

“KwikFit Blackpool Preston New Road service was excellent when dealing with my tyre puncture and replacement. Great service from Chris and the guys, would highly recommend”

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Posted 2 years ago

“Had mot done in Jan, wasnt really happy that when i gave the bloke my keys he immediately unscrewed my pill pot i have on them with my allergy tablets in it while trying to hide what he was doing. Mot was done they told me it had the wrong bulbs in the car and as i had only just bought it 2nd hand yea they might have been but the others were in the boot. I was told the bulb bracket was broken and that i would have to come back maybe tomorrow maybe next week. They gave me my house keys back, they kept the car key. I had to walk home. I didnt notice they had changed the kingrings around and had taken my pill pot with my car key until i needed the tablets, my partner even noticed that normally they are on the house key not the car key. The next day i get a call the car is done and they arent going to charge for the bulb situation which i thought was weird… Anyway i walked back to collect my car (takes about an hour) when i arrived the car was still in the air on the MOT lift they said sorry we have a power cut, after i stood outside for nearly another hour waiting to see if the power was coming back on they asked if id like to go inside and sit down. I was there till gone lunch time and had someone pick me up in the end. I went back the next day to collect. Still no charge. But not really an apology, it was their fault i walked all the way there and when the car wasnt even on the ground. I would think the MOT is complete when the car is checked and off the ramp. A few months later i had the car serviced as they couldnt fit it in with mot i had already booked it separate with them, on mot was told needed new front breaks so had those done to. While car is in for service i get a call actually you need new rear breaks as well, i told them just get them done i dont want to be left with any advisories. That all went fine. 5 weeks after the full service and all new breaks the front drivers spring broke, it went into the tyre. I had someone recommended to me to fix it, they cane to the house told me they broke because the spring is really rusty and so was the mount. He showed me all this when he took them off. He put new mounts and springs on. He didnt say that the breaks looked new and that whom ever done those should have told you that the springs wernt in good condition and to complain. So i booked my car back in with kwik fit for the new tyre and asked asked how the spring managed to be missed when i had the service and breaks done the bloke i first spoke to said i was here when you had that done and i remember it was an advisory. I told him no i told the bloke i wanted no advisories left on the car anything that needs doing, do it. He said i can bring up the call for you they are all recorded i said yes, he then said actually the guy is here who did the service i will go get him. So he comes over and says the springs were fine nothing wrong with them that i could see. So how did they get so rusty and break in 5/6 weeks? He said it was down to discretion and he thought they were fine! Me:They CANT have been fine! They were rusty and broke. Him: well they can break at any time. Me: it takes longer than 5 weeks to get that rusty and break and i can tell you they are that rusty because they are in my front room! I then said did you manage to balance my tyre (as id already paid but i normally get that money back) Yes we have. How as the last time I was here i getting new tyres i was told ypu couldnt balance them and gave me the money back… He told me that when he started working there he bought a tool with him so that he could balance them. I asked him how long he had been there, he looked at computer (had my details on it) 2 months. Yea rite you can just see that on the screen. They do half a job! Stay away from them!”

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Posted 2 years ago

Kwik-Fit is rated 3.0 based on 658 reviews