lastminute.com Reviews

Name: lastminute.com
Rating: 1.06

1.1 Rating 366 Reviews

1 %

of reviewers recommend lastminute.com

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1.1

Based on 366 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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lastminute.com 1 star review on 28th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“possibly the worst experience ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They will not refund monies for a flight that THEY cancelled during covid. They hide their email addresses. they do not answer correspondence. They have stolen £1000 of my money. They are the worst company in the world to deal with. Do not even think about. Cheap is not cheap when you get nothing except a company whom you trusted STEALING from you!!!!!!!!!!!!!!!!! IDID NOT COMMUNICATE WITH THEM EXCEPT TO ASK FOR MY MONEY. THEY HAVE NEVER ANSWERED QUERIES ON ANY OCCASION OF WRITING. THEY ARE INCOMMUNICADO UNLESS YOU ARE BOOKING AND THEY CAN THEN STEAL YOUR MONEY. THEY SHOULD NOT BE GIVEN 1 STAR. THEY HAVE NOT REFUNDED NOR WILL THEY. THEY CANCELLED AND THEY STOLE.”

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Posted 2 years ago

“Disgrace and Cheaters they took my money and cancelled the booking without informing us. Now where chasing our refund and last minute kept lying and wouldn’t refund our money”

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Posted 2 years ago

“Service client catastrophique C ´est une arnaque , j’ai payé le pack premium pour avoir un billet flexible mais j’ai pas pu modifier la date de mon billet et j’ai donc dû acheter un nouveau billet, au lieu de profiter du pack premium déjà payé et changer la date gratuitement!! Ils répondent très en retard et pas du tout reactif A fuiiir !!!”

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Posted 2 years ago

“I was horrendously let down by lastminute.com. I booked a flight and within three weeks of the scheduled flight, I needed to change the flight date and got in contact with lastminute to change the date of the flight for two days earlier. BEAWARE, once you book tickets through lastminute you are unable to change them or do anything direct with the airline, it all has to go through lastminute and they categorically refuse to answer any booking amendment requests!!! So, with three weeks to go before my flight, which I needed to move by two days earlier, I clicked to amend my booking online. It said someone would get back to me within 7 days. After 7 days nothing. I then called up and spoke with someone who said they had made my booking amendment a priority and they would be in touch within 4 days to confirm whether or not it was possible to change my flight/provide me with alternative options. 4 days went past and nothing so I called up again, same story, I was promised this had been escalated and made a priority and a manager was now looking into this, I was promised I would hear from lastminute within 4 days. 4 days passed. This is now 15 days of waiting for lastminute to respond to my booking amendment request and I now only have 1 week until the flight. I tried calling the airline direct but they said the flight could only be amended by lastminute. I called lastminute again and was promised the same thing, this time with an absolute guarantee I would get a response within 4 days. NOTHING. In the end, as I did not have the luxury to just book a new flight I had to stick to the original flight and it caused all sorts of issues for me which should not have been the case considering lastminute make a big song and dance about how easy it is to amend a booking. Moral of the story, BOOK DIRECT. Because in today's modern world where things can change quite quickly, you absolutely cannot rely on lastminute to offer you any customer support. I'd hate the same thing to happen to anyone else.”

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Posted 2 years ago

“DO NOT BOOK WITH THIS COMPANY ENOUGH SAID.”

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Posted 2 years ago

“I travel a lot and never had such a terrible experience with any travel agency. LastMinute ruined my trip. Do not book with them! After 14 follow-ups and too many international calls I have wasted, all they can answer is "we are sorry and prioritizing your request". Yeah right, they are "prioritizing" my request for two weeks, my flight is in three days, and now that I understand I am not going to get any answers, I cannot also book alternative tickets since prices have gone up by 400%. They ruined my trip and birthday plans.”

Helpful Report

Posted 2 years ago

“DON'T BOOK HERE! TERRIBLE! DON'T BOOK HERE! Changed our flights from a 2h direct flight to a 10h trip multiple landovers! The links to "Request an alternative flight" or "Request a refund" sent in a e-mail was non-functioning (probably on purpose). In an attempt to respond within the 48h limit, before they automatically accept the changes on your behalf I tried to contact them the only way possible, customer service, which just hangs up on you. According to European consumer rights law I have to be asked whether I accept the changes: I DO NOT! But the company has purposefully obstructed all means of communicating this. I doubt I am the only one with this problem, and I do seek ways of suing this publicly held company. NEVER AGAIN!”

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Posted 2 years ago

“I wish I could put 0 stars instead of 1 because this was the most horrible experience I have ever had booking a flight. Ruined my holidays and caused a lot of stress for me. Never again am I booking with this site. They were unable to help me at all and would not answer any of my emails. Impossible to get in contact with them to get a refund whatsoever.”

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Posted 2 years ago

“this company has no idea what they are doing . they are a mess and their website is the worse ever .please don't book w the use another provider .”

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Posted 2 years ago

“I booked a full flex trip. Their LASTMINUTE.COM commitment states a) you'll receive a voucher code worth 90% of your original ticket price within hours b) your refund request will be processed within 24hrs. I cancelled a trip 7 Sept 2020. After numerous requests eventually received less than 70% of what I paid 14+months after cancellation. These folk treat their customers shoddily and it seems like they trade on the very boundaries of legality. As a CFO I would never ever give them any custom, their approach to business is shocking. Book at your peril Useful Share”

Helpful Report

Posted 2 years ago

“I booked a flight to the Philippines in May 2021 and took out their Premium Package Service which allows me to change my flight. By September 2021, I realised that the Covid situation was still very bad, so I called lastminute and was told that it would be easier to change my flight directly with Singapore Airlines which I did. SA changed my flight as requested. However, it is now obvious that Covid is still a risk so I called lastminute to change. Was told that because I changed the booking directly, they can't help as they do not have the new booking on their system. I was surprised. Since then, I'm being passed from pillar to post by both lastminute and Singapore Airlines, each saying the other is responsible. I paid £1600. Called lastminute to say that I changed my booking directly per their advice but, nevertheless, they said they can't help me. I am very worried now.”

Helpful Report

Posted 2 years ago

“1918952491 RE never use these lot ever had flight today to India from Uk which I’ve tried changing for past three days I am Reet Khanke and am highly disappointed and distressed and disgusted with service I have received from last minute.com and have been trying to change my booking since Saturday 5/2/2022 to change my travel date rang at 5:20pm to make changes well before 24hour window then again 5:24pm again it was under process to modify heard nothing so rang back at 8:50 as it was still under request so on Sunday morningbefore it wails be 24 hour window i rang you guys again at 8:02 spoke for 6 mins as it’s on recoding you would be able to hear no luck then rang again at 8:31spoke for 7 mins was told some will get back to me in an hour this carried on for the day because I was under to much stress regarding this i rang again at 2:35then at 4:30, and 4:47still same answer it’s under process and some will get back to me then I receive a call from a number at 7:52 I was on the call for 54 seconds and could hear anybody they cut my call I tried ringing that number back for 7 times and it was user busy had an email which I will attach and all photos off the call too that gave me further stress so I rang last minute again at 8:46 on the 6/2/22 no one had got back to or even bother to ring me about my booking then I ring again this morning at 8:14 ofcose no luck Gentlemen said some will ring me back in 20 mins however no response and then again at 8:56 I ring back panicking as it more then £800 to lose and then on top I was travelling to see my mum after 4 year due to covid not seen her and I get told that there’s nothing they can do as I have passed flight time this is a joke I feel like mockery have made out of me put me thru so much stress anxiety bloody 2 sleepless nights I don’t this it’s fare . It’s not been dealt with in professional manner at all I am highly disappointed distressed and disturbed I been crying where I should be looking forward to my holiday it’s been right opposite I have never been this stressful. I would like hear from your about my complain ASAP”

Helpful Report

Posted 2 years ago

“It has become a scam, i paid for a flight 5 days ago, and they haven't confirmed my booking. Phone calls to their customer service don't help either, none care at all, they want me to wait indefinitely and in the mean time my travel plans have been messed up. Don't book anything with them, i regret using them.. its a scam”

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Posted 2 years ago

“Well I've booked a number of times with lastminute. I'm afraid never again. Not really sure where to start with what went wrong with our holiday booking but the company's chat feature is non operational (two emails sent this week not replied to), there is no method to cancel other than their (awful) mostly automated phone line (which seems deliberately designed to waste customers time), their cancellation terms are highly misleading, and finally they mis-sold us a package (as advised by the resort). Not for nothing is Lastminute is voted the worst operator by Which?”

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Posted 2 years ago

“One scam over another avoid! They commit fraud and tip toe the legal boundaries”

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Posted 2 years ago

“I bought ticktes via Lastminute.de, my flight was cancelled, I've received a voucher, which I used for a second flight, that was cancelled again. Then, lastminute.de wants to refund 1/3 or 30% of the value I payed. They asked me to contact TAP, since they claim TAP did not refund the complete value. I've contact both of them several times, and no further support was given. The point here, I bought tickets via lastminute.de, I could not fly and now I lost 2/3 of what I payed. Run away from lastminute.de. I only had headaches, and lost money. No travel and I payed for nothing.”

Helpful Report

Posted 2 years ago

“The worse company I have even see!!! Proper scam.. they reserve ticket and then sell it to someone else for higher and then cancel your one!!”

Helpful Report

Posted 2 years ago

“I have booked British airlines Return flight to Marrakesh through Lastminute.com on Aug 12th, 2021. Confirmation number 1827227315 Then on Sep 13th, 2021 My Flight was canceled and till now money has not been refunded. I have contacted Lastminute.com many times, but no proper response as keep telling me to wait. I don't understand my right as per Consumercouncil I need to get the refund within a week or alternate flight ticket. Due to this, I kept paying my credit card interest. Very stressful process. I never use these services again.”

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Posted 2 years ago

“They really need to rename their Customer Care dept. As many others have said they lie and cheat you out of money. They were so bad I was forced to cancel a holiday with them. Even though the hotel had a clear FREE cancellation policy they told me the hotel charged me. I went to that hotel and discussed it with the managers, they confirmed they did not and would not charge in my circumstances. Guess what LM said when I proved they were lying? Absolutely nothing, they simply refuse to answer my emails and as for the call centre, they are both rude and incompetent. AVOID, AVOID, AVOID.”

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Posted 2 years ago

“Pathetic service and complete lies told by customer service. I reuqtested for a date change of my flight 5 days ago and no response. When i called customer service umpteen times then also I could not get any response. They kept promising me that I will get an email in an hour which never happened. My blood pressure shot up and I had to see a doctor. The shameless people even after being told did not respond. This company does not deserve any respect and should close down for unethical behaviour and scrupulous business.”

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Posted 2 years ago

lastminute.com is rated 1.1 based on 366 reviews