lastminute.com Reviews

Name: lastminute.com
Rating: 1.06

1.1 Rating 378 Reviews

1 %

of reviewers recommend lastminute.com

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1.1

Based on 378 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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lastminute.com 1 star review on 28th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst company to book a holiday with, booked a holiday for October 2020, which was also my wedding, obviously with covid, it got cancelled. I emailed them a few times near to the holiday to try find it if it had been cancelled, so I could let the wedding venue know, they kept saying they'd be in touch, in the end I contacted Virgin who we were flying with to ask them, it had been cancelled, emailed them to ask about a refund, obviously didn't expect my money back straight away with everything going on. Got part of my refund december 2020, after lots of phone calls and emails, emailed them to ask why I hadn't got the full amount they replied saying that it was the amount I was due back, so I called them they then changed there reply to that's the flight money back, they were still waiting for the hotel money back. I emailed the hotel, they said they hadn't heard from last minute.com at all. I did some research and found out regardless of what money last minute.com get back from the flights/hotel etc they have a duty to pay their customers back the full amount. After phone calls and emails getting fobbed off everytime, I got an email in February 2021 saying the rest of my refund would be paid to me soon. After about 2 weeks I got the money in my account, to find about £300/£400 still missing, I called again, they said with booking fees that's the amount I'm owed, I asked how much booking fees were they said about £20 per person, with two people that doesn't add up, they came out with more excuses, I don't think I'm gonna get the rest back, lesson learnt, won't be using them again, just wanted to warn others.”

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Posted 4 years ago

“Sometimes, when you think that they sell cheaper tickets, it's just a foolish... don't bother buying anything from lastminute.com, they simply doesn't solve your problems and get some new ones! Due to the pandemic of coronavirus, i am not allowed to travel to norway, since frontiers are closed to foreign people... So, i tried to rebook a flight, which was supposed to be made by airfrance airline company! The hotel changed my stay,to some months after, however, when i tried to do the same in lastminute.com, they asked me for 800€ (???) really?? where did this value came from??? If i'd book new tickets in airfrance directly on the airline company, it would cost me half of that money... So, beside they are not being polite, they are a fraudulent company! after contacted the customer support, they keep telling me that airfrance charges them that value, which is not true, if lastminute let it, they would change the flight and even provide me a 26€ voucher!!! .... Shame!!!”

lastminute.com 1 star review on 19th March 2021

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Posted 4 years ago

“Quite simply avoid. No means of communication with them, refunds not provided after Covid flight cancellation and have now removed my booking from the booking history online. Dreadful company.”

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Posted 4 years ago

“i made booking with them. Then i asked for refund or reschedule my booking before 24 hours as per terms and conditions.I called them, sent them emails but no response until it was too late.The reason i asked them to reschedule or refund because they did not confirm my booking while they from my credit card. The worst thing they reply to customer, Never again and I warn everybody to be careful and don't waist your money.”

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Posted 4 years ago

“If you have booked a flight with this bunch of jokers then good luck getting your money back even when the airline cancels the flight. Would never use this company again.”

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Posted 4 years ago

“Avoid avoid avoid this disgusting company with no morals. The fullflex is fake, the refund policy is a sham and the change of flights is a con! Booked a flight Heathrow to Islamabad on lastminute.com for approximately £750 with fullflex (if u want to cancel you get 90% voucher with no questions asked). OUTGOING Had to change outgoing date so asked for fullflex 90% back. They gave £510 (68%) voucher saying fullflex is for 90% of flight and doesn't include taxes etc. What a joke. RETURN LEG 4 days before the return, rang to delay the return leg. Lastminute.com said because you have fullflex there are no fees or charges, we will only charge for any change in ticket price after we have spoken to the airline. After lots of chasing, 3 days later (day before flight), they rang back and said the difference in flight will be £947 which is the airlines costs and if you don't accept you are in your final 24 hours so we can't change anything else. You are having a laugh!! This is more than a return and has Left me in a right mess. I explained I can book a single ticket on British Airways website for less than 1/4 of the price. They said no this is the price that will be charged. I was livid and cut them off. CONCLUSION I rang British Airways and explained. They charged £39 for the exact same flight for which I was being charged £947 by lastminute.com who were trying to make me desperate. Dispicable. Dont know what use lastminute.com are, should have booked directly with the airline.”

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Posted 4 years ago

“My hotel was closed, due to the pandemic and my booking was cancelled. 4 months later, after numerous emails, and attempts to phone them, I still have no refund. I am being completely ignored, just receiving a generic 'your refund is being processed' email. Disgusting level of customer service. DO NOT USE THIS COMPANY!!!”

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Posted 4 years ago

“I would not rate this company even 1 star, but I wasn't able to do that here. NEVER book anything through Lastminute.com as they are a despicable company with appalling if no customer service! I booked a return trip consisting of 3 flights each way and when one of these flights was cancelled they refused to book me an alternative flight, having first given me the option to do so. As a result I was unable to travel on the day my booking was for, because I was not allowed to board my 2 ongoing flights either. They have far too much control with your flight schedules. I had to rebook and pay for all 3 flights the next day and when 2 of my return flights were also cancelled, they insisted that they were still operating, despite it being announced on the national news. The lies I was told in their emails are outrageous. I made over 20 phone calls and sent over 20 emails to their 'so-called' customer care, which were all a complete waste of my time and money. Lastminute should be stopped from trading altogether!”

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Posted 4 years ago

“They impose an insurance on my flight which i cancelled within 20 minutes of the booking. Since the 15th of December, i have called the customer service more than 10 times they will give different stories. This is total Scam. Daylight rubbery. Stay away from this company”

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Posted 4 years ago

“Had to cancel my trip due to covid, only to be told i couldnt get a refund, despite the government restrictions on flying. Their customer service is as much use as a chocolate teapot, actually less useful as you could eat a chocolate teapot”

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Posted 4 years ago

“Booked a trip prior in Jan 2020 for Nov 2020 however due the the pandemic I was unable to travel Have received a refund for the hotel and transfer but still having issues getting a refund for the flights! British Airways are always really helpful when I call but because it wasn't booked direct with them I'm always pointed back to the worst customer service in the world! LM always fob the problem off to BA but when I tell them I've already spoken with them, the story changes and I'm told different information! BA have issued a travel voucher however this has to be used through LM telephone booking service rather than direct with BA or online with LM - When I call LM, they again try to fob it off to BA and then tell me and when I give them the BA information I'm then told someone from the sales department will call me. This has got to be the most incompetent company I have EVER dealt with and the staff are so unfriendly and unhelpful its unreal!”

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Posted 4 years ago

“My flight was cancelled in July 2020 and Lastminute.com have held my refund since then arguing that until the airline refunds them they won't refund me. In september they told me the process could take up to 2 months. We're in January and still no update. Can't get through on the phone. As a single mother in such difficult times I definitely needed the money from the refund and feel disgusted by the way Lastminute.com are treating me.”

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Posted 4 years ago

“AVOID AVOID AVOID !!!! Customer service they have definitely NOT got!!! When there is a problem they just close the door on you . If you book a holiday and something goes wrong do not expect a refund and say goodbye to your money . They just don’t want to know . No wonder why they went bust and now set up as cowboys . Please please people choose a reputable company because these muppets won’t be around forever.”

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Posted 4 years ago

“Lastminute will not allow customers to contact them via phone or Email. They have had my money since January last year. No refund given for cancelled flights due to Covid19. They are scum. DO NOT BOOK WITH THEM.”

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Posted 4 years ago

“Biiig scum :(”

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Posted 4 years ago

“Awful company, offering zero support for their customers.”

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Posted 4 years ago

“If you book with last minute and receive an email from the charlatans saying your trip has been scrapped due to the airline cancelling your flight, do yourselves a favour and check with the airline that this is true before asking for a refund. Lastminute outright lied to me and said the airlines cancelled my flights and urged me to request a refund as a result; instead I boarded my flights as, unlike lastminute, they aren't actually a bunch of nasty, conniving little thieves”

lastminute.com 1 star review on 17th December 2020

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Posted 4 years ago

“To this outfit itself I say: do you get the plot? Is there not a shred of decency or humanity about you? I am less angry than sad about the way you have treated me. Because, do you realise, ultimately what you put out is what comes back to you?”

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Posted 4 years ago

“My flight was canceled due to COVID. Lastminute promised to issue a refund. For 1,5 months the refund has been in "processing" status and no money sent to my account. The support of Lasminute.com only repeats "we are processing your request, you will receive your refund as soon as possible". This is literally it. Not saying anything else. No money, no information about the current status of the refund, no estimations on the refund.”

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Posted 4 years ago

“Our flight to Palma was cancelled by BA 7 weeks before the date due but we were never told by anyone at last minute that the flight was cancelled. Since then 3 1/2 months ago we have still not had our money back despite emails, phone calls etc. this is disgraceful and nobody deserves to be treated this way as paying customers! We will never use this company again and the public should boycott the company. The company have made it so difficult to contact them and do not acknowledge our emails and calls. So dissatisfied”

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Posted 4 years ago

lastminute.com is rated 1.1 based on 378 reviews