lastminute.com Reviews

Name: lastminute.com
Rating: 1.06

1.1 Rating 370 Reviews

1 %

of reviewers recommend lastminute.com

Company Reviews

Questions

Metrics

1.1

Based on 370 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how lastminute.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

lastminute.com 1 star review on 28th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They impose an insurance on my flight which i cancelled within 20 minutes of the booking. Since the 15th of December, i have called the customer service more than 10 times they will give different stories. This is total Scam. Daylight rubbery. Stay away from this company”

Helpful Report

Posted 4 years ago

“Had to cancel my trip due to covid, only to be told i couldnt get a refund, despite the government restrictions on flying. Their customer service is as much use as a chocolate teapot, actually less useful as you could eat a chocolate teapot”

Helpful Report

Posted 4 years ago

“Booked a trip prior in Jan 2020 for Nov 2020 however due the the pandemic I was unable to travel Have received a refund for the hotel and transfer but still having issues getting a refund for the flights! British Airways are always really helpful when I call but because it wasn't booked direct with them I'm always pointed back to the worst customer service in the world! LM always fob the problem off to BA but when I tell them I've already spoken with them, the story changes and I'm told different information! BA have issued a travel voucher however this has to be used through LM telephone booking service rather than direct with BA or online with LM - When I call LM, they again try to fob it off to BA and then tell me and when I give them the BA information I'm then told someone from the sales department will call me. This has got to be the most incompetent company I have EVER dealt with and the staff are so unfriendly and unhelpful its unreal!”

Helpful Report

Posted 4 years ago

“My flight was cancelled in July 2020 and Lastminute.com have held my refund since then arguing that until the airline refunds them they won't refund me. In september they told me the process could take up to 2 months. We're in January and still no update. Can't get through on the phone. As a single mother in such difficult times I definitely needed the money from the refund and feel disgusted by the way Lastminute.com are treating me.”

Helpful Report

Posted 4 years ago

“AVOID AVOID AVOID !!!! Customer service they have definitely NOT got!!! When there is a problem they just close the door on you . If you book a holiday and something goes wrong do not expect a refund and say goodbye to your money . They just don’t want to know . No wonder why they went bust and now set up as cowboys . Please please people choose a reputable company because these muppets won’t be around forever.”

Helpful Report

Posted 4 years ago

“Lastminute will not allow customers to contact them via phone or Email. They have had my money since January last year. No refund given for cancelled flights due to Covid19. They are scum. DO NOT BOOK WITH THEM.”

Helpful Report

Posted 4 years ago

“Biiig scum :(”

Helpful Report

Posted 4 years ago

“Awful company, offering zero support for their customers.”

Helpful Report

Posted 4 years ago

“If you book with last minute and receive an email from the charlatans saying your trip has been scrapped due to the airline cancelling your flight, do yourselves a favour and check with the airline that this is true before asking for a refund. Lastminute outright lied to me and said the airlines cancelled my flights and urged me to request a refund as a result; instead I boarded my flights as, unlike lastminute, they aren't actually a bunch of nasty, conniving little thieves”

lastminute.com 1 star review on 17th December 2020

Helpful Report

Posted 4 years ago

“To this outfit itself I say: do you get the plot? Is there not a shred of decency or humanity about you? I am less angry than sad about the way you have treated me. Because, do you realise, ultimately what you put out is what comes back to you?”

Helpful Report

Posted 4 years ago

“My flight was canceled due to COVID. Lastminute promised to issue a refund. For 1,5 months the refund has been in "processing" status and no money sent to my account. The support of Lasminute.com only repeats "we are processing your request, you will receive your refund as soon as possible". This is literally it. Not saying anything else. No money, no information about the current status of the refund, no estimations on the refund.”

Helpful Report

Posted 4 years ago

“Our flight to Palma was cancelled by BA 7 weeks before the date due but we were never told by anyone at last minute that the flight was cancelled. Since then 3 1/2 months ago we have still not had our money back despite emails, phone calls etc. this is disgraceful and nobody deserves to be treated this way as paying customers! We will never use this company again and the public should boycott the company. The company have made it so difficult to contact them and do not acknowledge our emails and calls. So dissatisfied”

Helpful Report

Posted 4 years ago

“This is such a rubbish company. People should definitely avoid them. Been trying to get a refund for over 1 year now and they just use different reasons to delay it. Will never ever choose them again. If there are zero star, i will go for it.”

Helpful Report

Posted 4 years ago

“I would give this pathetic company -5 stars if it were possible!! My flight bookings were refunded to them by Jet2 at the end of July (and I have proof of this). Despite at least 15 phone calls and emails to their useless Customer Services I am still being told I have to wait. I’m sure they are so stupid that they cannot deviate from their script and so I’m told exactly the same thing every time I call! They have my money and are holding on to it...that is the bottom line and it is, at the very least, dishonest. I will be taking this further.😡”

Helpful Report

Posted 4 years ago

“If i could give 0 stars i would! Absolutely rubbish customer service! Dont book with them! My advice is Book direct with the airline and hotel! As an agency during covid they have been rude and extremely unhelpful. We booked to go to Abu dabi in October half term (we made the booking in February before covid). Abu dabi were not allowing tourists to enter the country during October 2020 due to covid restrictions. The flight company policy was to refund us but as we booked through last minute we had to request the refund through them. YES WE HAD TO REQUEST THE REFUND! They were happy to just keep our money. Finally after 2 months of complaint, calling, and emailing them we have finally received confirmation that we can have a refund but not in full!! No!! Lastminute kept their cut!! Im disgusted and appalled by their customer service team who all but laughed at loud at our situation, and wouldn't put me through to the person who was actually dealing with our request to cancel! One guy even lied about not know who was dealing with it, and then let it slip later in the conversation that he did know!! I will never ever book with them again!!”

Helpful Report

Posted 4 years ago

“The most horrible service and customer service! Bought a ticket on a Sunday afternoon tried to cancel it on next day on Monday morning the booking was not confirmed by LastMinute.com the agent on the phone said I couldn’t cancel it because the booking was not yet confirmed by them and I asked twice how long would I have to cancel it once confirmed by them, the agent said 72h. Booking was confirmed on the same afternoon tried to cancel on evening online on my bookings, received message it was not possible because my flight was within 24h which was not true, since my flight was within 3 weeks and when I called on next day (Tuesday) because they don’t provide a customer service on the phone for the evening period, they said it was not possible to cancel it anymore and receive a refund. I open the claim saying that their agent said the 72h and that I have tried to cancel it twice on Monday and was not possible because first the booking was not confirmed by them and online gave this wrong message. Claim is open from more than 3 weeks and I never received a return from them. I always speak on the phone with agents who cannot provide me with any correct information nor any update about my claim! Terrible service and misleading company!! Never again!”

Helpful Report

Posted 4 years ago

“We could not go on holiday due to covid 19 but last minute.com didn't want to help instead want us to loose 80% by cancelling. Staff on the phone were not helpful at all. Will never use these again terrible company and terrible staff.”

Helpful Report

Posted 4 years ago

“££££ HOW TO GET YOUR MONEY BACK £££ ITS TAKEN ME 5 MONTHS TO GET MY MONEY BACK IVE MADE A VIDEO ON MY YOUTUBE CHANNEL OF WHAT I HAD TO DO, HOPEFULLY IT HELPS SOME OF YOU, BELOW IS THE CHANNEL NAME AND TITLE OF VIDEO LUKE VLOGS LIFE - HOW TO GET YOUR MONEY BACK FROM LAST MINUTE.COM AVOID THIS COMPANY AT ALL COSTS”

Helpful Report

Posted 4 years ago

“GIVE US OUR MONEY BACK!! ABSOLUTELY CATASTROPHIC service. I have not addressed such disastrous service till date. I Have booked a journey to Poland and it got cancelled by airline. Its been 5 months, No one from lastminute contacted me for refund or reschedule. To get refund/reschedule flight when I AM trying to call the customer service since 5 months, no one replies.!!! The contact number given in the invoice does not work nor does the contact number that google shows work. Why should I waste my time and money for the problem that is caused by lastminute ???!! Waste of money, waste of time and hell lot of frustration. It wonders me how some people make living out of frustration of innocents. This is so not done Lastminute!!”

Helpful Report

Posted 4 years ago

“Contact Lastminute.com to book package holiday to Dubai but was lied to by the telesales guy was sold holiday to Sharjah.He lied to us that Sharjah was 10 minutes journey to Dubai when it was in fact about 20-30minutes depanding on time of the day.He also sold us a 2-3 star hotel and told us it was 5 star.I will never recommend Lastminute to any one.”

Helpful Report

Posted 4 years ago

lastminute.com is rated 1.1 based on 370 reviews