Name: lastminute.com
Rating: 1.06

“My daughter booked a trip surprise 40th for her husband. Originally with Love Travel using Flybe. This was cancelled due to Flybe. Love Travel were good in refunding all the monies. I booked for them another trip via Last Minute to Amsterdam 18th March. As the date got nearer we realised via the Gov warnings boarders were being closed. Last Minute responsible approach was to fly and help spread the virus. They offered no cancellation or other options and were not bothered if you got stuck in a foreign country. As my daughter has three children which we were to look after for the four days. There was no way she would or should have been put in a position of risking their health and being quarantined in another company. I even approached LMs media company but like the majority of these companies who play the numbers game their response was zero. The LM CEO recently made a speech to shareholders to put customers first!! My recommendation is that they are not a responsible company run for the benefit of shareholder profit so don't use them again.”

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Posted 4 years ago

“what an absolute joke of a company. They have stopped answering calls or when they do answer the call they lie. They are not responding to my complaint nor email. All I wanted is a full refund of my monies for a booking to croatia however they fail to answer my simple request. Please avoid this company. THEY ARE A RUTHLESS HEARTLESS company who is trying everything in there power not to give a refund. I would never book anything using them again. Please please avoid these bunch of crooks.”

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Posted 4 years ago

“DO NOT BOOK ANYTHING WITH THEM!! WORST CUSTOMER SERVICE EVER!! Would leave zero stars if I could! Been trying to get in touch for 3 weeks, someone picked up my call 10 days ago but as soon as I said the word refund they hung up on me! After trying to get a hold of them since, I finally managed to do so yesterday. The assistant first told me that I would be getting a refund but that I have to wait until they get the money back from the hotel and flight company. Then she said that I would be getting the refund in the form of a voucher to use with last minute until end of 2020. I asked to speak to a manager and was told “no you can’t speak to a manager”. When I asked why I can’t have my money back seeing as they are not able to provide the service, she said “so the airlines and hotels don’t go bust, for the economy”....? She clearly confirmed that last minute would be getting these refunds so this isn’t about the airlines! It’s absolutely disgraceful that they are getting the refund but not giving it to the customer and instead keeping it for themselves!”

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Posted 4 years ago

“Awful service my flight with Jet2 to Pisa has been cancelled due to Coronavirus. Other people who booked through Jet2 were contacted straight away and have been given a full refund but lastminute.com have said they have not been informed of the flight cancellation and that I won’t receive a refund. Will never book through them again and would advise everyone to stay away they are near impossible to get ahold of and will rip you off every chance they get.”

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Posted 4 years ago

“I will give them 0 or less. I booked my flights through lastminute and the country I was supposed to travel to has closed its borders due to Covid-19. Whilst my friend who booked through expedia got voucher for the full amount, I was only given voucher for 90% by lastminute.com to rebook my travel to a later date and l lost over £80. This is unprofessional. They are crooks and not reliable. Avoid them at any cost. They are only interested in making money.”

Helpful Report

Posted 4 years ago

“I will give them 0 or less. I booked my flights through lastminute and the country I was supposed to travel to has closed its borders due to Covid-19. Whilst my friend who booked through expedia got voucher for the full amount, I was only given voucher for 90% by lastminute.com to rebook my travel to a later date and l lost over £80. This is unprofessional. They are crooks and not reliable. Avoid them at any cost. They are only interested in making money.”

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Posted 4 years ago

“I have confirmation from the hotel that my booking was cancelled and lastminute.com have to refund the money. I didn't receive a refund at all as they declined that. Awful service! I wouldn’t recommend them to anyone!”

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Posted 4 years ago

“Lastminute have behaved in such a disgusting manner with the whole coronavirus situation. Ryanair cancelled my flights to Milan following the government advice, when I called lastminute theysaid they knew nothing about it and I would have to wait for them to receive information from Ryanair and once Ryanair has advised all flights have been cancelled, I will get a full refund. A few days later I receive an email off them telling me my flight had been cancelled, I called again for a refund. I was advised I would only be given a refund for the flight and not the hotel!!! I told them it wasn't good enough and I wanted a full refund and they have now advised they will only be giving a refund in the form of a voucher. I want a cash refund which I am legally entitled too!! I do not want a voucher!”

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Posted 4 years ago

“Don't book with this company - there's no way you can manage your booking online in your account area with them, can't talk to them over the phone and there's no email address that actually works. My package tour to Porto has just been cancelled by them and they're sending what looks like a generic email telling me not to ring them but wait for a voucher (no financial refund to be given) to use in the next 12 months.”

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Posted 4 years ago

“Don’t waste your time. 5 hrs till check in and they didn’t confirm the reservation yet. Tried to phone them but no one answers. I checked their reviews on the internet and it appears none could get hold of them. Scam!”

Helpful Report

Posted 4 years ago

“Booked in October 2019 and we were due to go to Bruges on 15th March but decided because no facilities are open due to coranovirus (announced by Gov on 13th) and the risk of not getting home if we went to Bruges we wanted to cancel or re-arrange. Four of us going so had to ring everyone to find out views so couldn't sort out until 14th March. Eurostar was fine to re-arrange but contacted hotel on 14th and they said to contact lastminute.com about rearranging or cancelling. Couldn't do through website cos less than 24hrs before travel, rang customer service, on phone for 1hour with no answer. Can't speak or email anyone so unlikely to get refund. Have got other bookings with them for future holidays which we probably can't do anything about because their customer service is non existant. Don't care about their customers, might not have got refund but it would have been nice to speak to someone or have the ability to email them. Also no information from them about virus or Belgium's decisions. Will not make future bookings with them.”

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Posted 4 years ago

“Cancelled because of coronavirus and didn't get a refund Absolutely appalling, booked my 1 week trip in October 2019 for March. Because of the coronavirus the event I planned on attending was canceled and rendered my trip pointless. I canceled my booking and never got even a £1 back. Essentially paid for a holiday I'm never going on. Shame I can't give them less than 1*!”

Helpful Report

Posted 4 years ago

“I had a very bad experience with LastMinute and have all email evidence on this. I want to let you all know so you avoid LastMinute as well as if someone can connect me to leading newspaper/travel magazine to get my experience published. My saga with Lastminute is briefed below and I have email trail and bank statement to verify its correctness: Here is what happened: I had booked Hyatt Regency Creek (Dubai) in Sep 2019 for my stay from Xmas to New Year. I had paid full amount to Lastminute.com in September itself. On Dec 25, when I reached hotel and tried to checked in, they could not find my booking. Contacting Lastminute from abroad (Dubai to UK) was itself challenge as Hotel wouldn't allow me to make international call and my SIM balance quickly got finished. Eventually, hotel realized my plight and allowed me to call. Lastminute then checked and found that hotel had rejected my booking but lastminute could not update booking status to CANCELLED nor they could communicate me. LastMinute told me that the hotel wants me to stay one more night and pay for Gala Dinner which I declined as my flights were already booked so there was no point in extending my hotel booking. And since LastMinute accepted my booking n payment so they should had, if Hotel had any additional conditions which was not conveyed at time of booking/paying. Finally, in the evening Lastminute got me another hotel Marriott but for some reason the new hotel did not receive payment from LastMinute (after 6 weeks of holiday, I realize that this was intentional from LastMinute as due to late notice booking, the hotel was going to cost them 2672 GBP - almost 2.5 times I paid to them). On Dec 25 (on the night of checkin), last minute rep told me that their provider has confirmed payment has been sorted out. But on Dec 31, when I checked out, hotel staff told me that they did not receive any payment (Some mistake was also from Marriott Hotel as they should had conveyed me in 1-2 days that my payment has not been made). Lastminute was conveyed about this at 845am Dec 31 (GMT zero time) and was reminded through out the day. In the evening at 530pm Dec 31 (GMT 0), when I went to hotel to collect my luggage and catch my flight, LastMinute had not resolved the payment issue and I ended up paying 2672 GBP to Mariott Hotel. When I contacted LastMinute, to pay compensation for stress caused by them and the payment of 2672 GBP I did tor Marriott Hotel, they took one month and told me that they can offer me 500 GBP. In short, I paid 1100 for my hotel booking several months and then had to pay 2672 GBP to Marriott as LastMinute moved me to Marriott and they just want to pay me 500 GBP and settle this. I was shocked n surprised and was wondering what kind of company is this and how they can justify this. After putting reviews on few sites, they have contacted me back but its been 2 week since my first review and I am still awaiting”

Helpful Report

Posted 4 years ago

“PLEASE PLEASE PLEASE AVOID AT ALL COSTS WORSE THAN THE CORONAVIRUS The worse travel business i have ever come across, had to amend my eurostar tickets spoke direct to eurostar no problem just contact lastminute BIG problem lost my trip and had to pay for a hotel i never stayed in because i wasnt allowed to amend my eurostar tickets lost over £220 never again YOU HAVE BEEN WARNED. In future book.direct with your travel provider and hotel, they are just legal pimps.”

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Posted 4 years ago

“tried to move or cancel my booking 5 hours after booking a holiday cost me £100.what a rip off”

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Posted 4 years ago

“After booking a flight and hotel package unfortunately I wont be able to go due to poor weather at the destination. I enquired about cancelling the booking and was told that it would be £500 to cancel (i Paid £500 for the holiday!). I then called them and asked about changing the dates. The customer rep clearly didn’t care about my issue and hilariously gave me the same “automated” response three times in a row, despite me just asking if she could make the effort to maybe call the hotel and ask (like Booking.com have done for me a few times). She said she would request a date change quotation, and i received the same “canned response” i got on the phone via email 24 hours later. I tried to reply to see if I could speak to some human but was told that the mailbox was not monitored and i had to make a new request over the phone. Disjointed, uncaring and unhelpful. I understand that it’s not LastMinute’s fault that i could not go, but at least an effort by their reps to help resolve the situation would have been appreciated. Worst customer service experience I’ve had.”

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Posted 4 years ago

“Absolutely appalling. I phoned within 24 hours to change a connecting flight and they said they couldn't, saying the airline wouldn't allow it. That was not true - the airline confirmed they could have easily changed the flight for a cost of £139, which was confirmed on the fair rules code. I then booked with the airline and cancelled the Last Minute one. They then offered me a refund of the taxes - £80 for a flight costing £1379. I contacted the airline and they confirmed that I should have been offered the flight as credit -which they didn't. On two accounts they broke the fair rules code. I was lucky in that the airline sorted the problem. The customer services was rude and patronising and said they could do nothing to help and kept repeating the same rubbish. I will never use them again and am waiting on a call form their management.”

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Posted 5 years ago

“Good when all goes right, awful when it doesn't.”

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Posted 5 years ago

“They advertised a holiday, to which my best friend booked, this was going to be their honeymoon. However after paying the full amount for said holiday, they were told they had overbooked the flight and cancelled the entire holiday for them, on top of this they were unable to give the money back for at least 10-20 days, to which then it would be too late. As they work with animals they are unable to book more time off or move their week off as animals are very important to them and they are unable to get that extra time off. Imagine if they hadn't of cancelled? Would lastminute let them get to the airport and then find out? They basically made it look like it wasn't their mistake, it clearly was. Also their customer service is horrible. Seriously the worst phone call I've ever heard.”

Helpful Report

Posted 5 years ago

“Lastminute.com are advertising rooms in hotels that they cannot provide. I searched for hours finding the right hotel in Sydney for my trip and finally decided to book it through Lastminute.com. I chose my room, put my dates in etc and paid my hard earned cash. I waited for a response but never received an email as I had done with other companies. The website just said "not yet confirmed". My trip is complicated enough to plan with flights, car hire, hotels etc so I needed confirmation. Nothing came through the next day so I phoned them up only to be told that the room is now unavailable. The reason they gave me was that the room was withdrawn from the site. It was however on their site when I picked it and paid for it. Why then are they advertising rooms which they do not have and taking money from my account when they are are not 100% sure the room is available. I now have to wait up to 3 days for the money to be returned to my account before I can book another hotel. I am absolutely disgusted with this company and will never use them again and I would advise others to heed this warning.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

lastminute.com Reviews