Name: lastminute.com
Rating: 1.06

“I will never again use this company. Just booked a package trip which looked reasonably priced. Added a 15kg bag to find when the booking came through that whilst going out I can take 15kg returning I can only bring 10kg. Who goes on holiday with 15kg and returns with less than they fly out with ? Totally unhelpful. I can book additional bags with the quotes ranging from 50 to 90 plus fees for last minute. Not sure what to do now as they will not help to resolve so basically either I go on holiday for a week with 10kg only or I cancel and lose the cost of the deposit. Save yourself a lot of stress and avoid this company.”

Helpful Report

Posted 2 years ago

“Scam scam they have to go on watchdog.”

Helpful Report

Posted 2 years ago

“Absolutely horrendous company to deal with. Booked a trip to Barcelona did not notice until the booking was complete and an alert was sent saying the departure airport was different to the arrival airport they I had an error on the booking. Why would I want to depart from a different airport in the 1st place. The flight from Barcelona was the same time with the same airline so assumed it would not but much of an issue to change. The extra cost for the flight would have been £100. Contact customer services was told they could not do anything until the flights had been confirmed which could take 3 days. Flights are 6mths away. Ended up getting a quote for £350 to change the flights which included love holidays handling fee of £70 and airport fee £50. Cancellation on the website said you could cancel but this apparently was only for the hotel and the cancellation policy they sent me I only got once the booking was made and did not allow cancellation of flights. Absolutely disgusted”

Helpful Report

Posted 2 years ago

“Absolutely horrendous company to deal with. Booked a trip to Barcelona did not notice until the booking was complete and an alert was sent saying the departure airport was different to the arrival airport they I had an error on the booking. Why would I want to depart from a different airport in the 1st place. The flight from Barcelona was the same time with the same airline so assumed it would not but much of an issue to change. The extra cost for the flight would have been £100. Contact customer services was told they could not do anything until the flights had been confirmed which could take 3 days. Flights are 6mths away. Ended up getting a quote for £350 to change the flights which included love holidays handling fee of £70 and airport fee £50. Cancellation on the website said you could cancel but this apparently was only for the hotel and the cancellation policy they sent me I only got once the booking was made and did not allow cancellation of flights. Absolutely disgusted”

Helpful Report

Posted 2 years ago

“Terrible. Thieves. No customer service available until it's too late. Over charged me without my consent. Didn't save my seats on the plain that I rightfully chose and paid for. Payed about 150% of the plain tickets value. No one to talk to. Talk to the wall. STAY AWAY.”

Helpful Report

Posted 2 years ago

“This is the worst company you can book from!!!!!!! No real help, no ability to solve even the smallest issues.”

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Posted 2 years ago

“Last Minute are an unethical and morally incorrect business. Absolute daylight robbery! I never write a review but I feel so strongly in this instance. I booked a hotel and a flight deal with them on Saturday and realised 10 minutes later that I was unable to travel with my family. I called up last minute and they told me they could not do anything and would keep all £4000 plus of my money! They said the only thing I could do was to contact the flight company and hotel direct to see if they would give me a refund. Both of them said they would give me a refund but as last minute bought a hotel room from booking.com, the hotel needed a request from booking.com to then process a refund for me. Last minute repeatedly told me that they have contacted the hotel and no one will give a refund. They are liars. The hotel said nobody has been in contact. I am still trying to get my money back and nobody is listening because apparently I need to get the Hotel to email last minute. Last minute is not a customer of the hotel as booking.com is. I do not have a reference for booking.com as I am the customer of last minute and there is a massive loophole here where last-minute are getting away with daylight robbery and unwilling to help me. I have been in floods of tears and this is making me feel extremely low and anxious. I have a family with two small children and this was meant to be a 40th birthday trip to myself that I saved up hard for. They cannot take £4000 of my money in ten minutes!!!! I warn everybody against this unethical and morally incorrect so-called business.”

Helpful Report

Posted 2 years ago

“AVOID AT ALL COSTS!!! THE WORST COMPANY I HAVE EVER COME ACROSS!!!! SCAMMERS!!! SCAMMERS! I would urge anyone thinking of booking a holiday with lastminute.com to AVOID AT ALL COSTS!!!!!! I would give them -100 if i could. I've never been so stressed. Weeks and Weeks of anxiety and upset and now we are 2.5k out of pocket. A little background - we booked a package all inclusive holiday to Greece in June and everything was confirmed until we found out from the hotel directly that lastminute.com have cancelled our booking! after weeks and weeks of phone calls, web chats, emails the issue has still not bee resolved and they are refusing to give us a refund or explain to us our options. The customer 'care' team have hung up the phone, their web chat 'agents' have ended our chats mid conversation and i am getting no where. We fly in just under 2 weeks!! i just want my money back and under advice from citizens advice we are entitled to a full refund if an aspect of our holiday has been changed e.g. the hotel/resort. Last minute.com are refusing to even give us an answer or an option for a refund. I have not slept in weeks due to the stress of it all. We are 2.5k out of pocket and lastminute.com couldn't care less!!! This is our first holiday in 3 years and we are actually attending a wedding at the hotel that we originally booked. NIGHTMARE!!!!! The only communication we have had is lastminute.com emailing us saying that the hotel has refused our booking due to availability. Why take our money then????? This is a complete LIE as there are rooms available online and on lastminute.com's website!!!!!!!! i cant believe a company like this is still going!!! Rude, horrible company that i will NEVER be using again. SORT IT OUT LAST MINUTE.COM”

Helpful Report

Posted 2 years ago

“This travel agent doesn't even deserve 1 star! AVOID, AVOID, AVOID!!! This travel agent has no care for its customers what so ever! For 30 days now we have tried to get lastminute.com to offer us alternative domestic flights as Comair in SA has liquidated. We are now due to fly in 48 hours and they have done nothing to help us! Staff are bad! You just get told the same thing over and over. Someone will be in touch and no one ever does! Stay away!”

Helpful Report

Posted 2 years ago

“I stupidly booked flights through lastminute.com in February. Our flight was cancelled by Ryanair on 24.2.22, Lastminute.com took over a month to process the refund on 29.3.22. We are now 27.7.22, 5 months on and still no refund. I have spoken to the airline who have assured me they have refunded my flight back to lastminute.com who keep telling me they haven't received it and that I must wait even longer for them to return my money to me. Lastminute.com are blaming Ryanair who have refunded them my money already. It is an absolute shambles of a company with no care for their customers what so ever.”

Helpful Report

Posted 2 years ago

“I bought (11th) a flight tickets from British Airways via lastminute.com. Why my experience is awful with them? lastminute.com offers you a flexible ticket (you pay extra of course) so in case something goes wrong you can change your ticket but still pay the difference. Something went wrong with my ticket. I clicked on 10:30 am(departure) option to catch my friends wedding in the evening. Somehow it lead me to 18:15, it was a stressful day so I realised this 5 minutes after purchasing the ticket ( got confirmation). Thankfully I bought flexible one so I called them directly they raised urgent ticket for me, also online request created -10th of July - I had to wait to hear from them - 10th to 11th - They sent me invoice i accepted to pay £24 difference (you can do this via confirmation button) -11th - The other day they called me to say price has been changed they need to confirm I missed the call -12th (you can’t call them back it’s always busy I called support team many time to request callback from that team who manage tickets) - Received an email that says there is no available ticket for 10:30 -13th (there was tickets btw I checked so called them again) - Finally I made the team call me back after multiple try and they told me I have to pay £331.80 instead £24 if I ask return they will give me back £100. When I asked why they are charging me more than BA website difference, the answer was it’s our platform where BA tells us the difference so she was checking there. I thought they had to reach out to me to get my card details that’s why me clicking yes I accept £24 difference button did it work for them. After confirming that I will pay ( as I have other chance other than not going to wedding and losing £1291) she charged my card straight away so no, card details was not the problem. So not sure what’s this button for, she said to confirm, well if confirming would not work and not enough still not sure why this is for. It’s not just me being very sad or angry here, it’s not the reason I’m typing this, but be aware of what this flexible option covers for you and how long it can take to reach out their customer service and get things done, awful experience for me. It was my whole budget for the wedding that means I will have very difficult time. I won’t use them again, not even just them I literally lost my trust to all 3rd parties. Just makes everything difficult.”

Helpful Report

Posted 2 years ago

“Disgusting service ever received The whole experience was absolutely terrible they made a vital mistake on our booking and we ended up going back and forth and paid a fortune for it. Customer services were no different to robots regardless what you say they just keep repeating what’s on their screen I wouldn’t advise anyone book anything through last minute I’m surprised companies like this still in business they should be gone ages ago. Definitely first and last!”

Helpful Report

Posted 2 years ago

“lastminute took a payment of £9,499 for a flight that they were then unable to confirm and have not refunded me despite repeated requests over several days. When I looked to resolve this with their customer service team the first agent hung up on me midway through me explaining the issue and the second agent that I asked for a complaint number from provided me with an IP number? This trip was to visit my sick mother and I am unable to book with another company until the money they took is returned to me. Unconcerned scammers.”

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Posted 2 years ago

“Will charge you for 'refund' insurance even when you don't select it. Then if you try to use it will offer you voucher worth less than 10% of your flight. Absolute scammers. Don't use unless you like being ripped off.”

Helpful Report

Posted 2 years ago

“We booked a 3 night stay in Paris. A day prior to departure we still hadn’t received our tickets. We chased and chased (via email, live chat and telephone) and were told someone would get back to us within the next 5 minutes. No one ever did. 6 hours AFTER our train had departed someone contacted us to rebook our package. We had no option but to agree to the change as were going for a wedding, but lost a full day of our holiday. This would constitute a significant change in the context of a 3 day holiday but nothing has been offered. Prior to departure we were disconnected on live chat, faced a wall of unhelpful frontline service, were provided contradictory information, were provided false information, no attempts to contact us were made. We were fobbed off, lied to and made to wait resulting in little sleep as we were promised tickets overnight which never came. Not only would I not recommend booking through LM due to their awful customer service (which is a result of how the company is set up, rather than it being the fault of the poor underpaid individuals working on the frontlines and having to toe the company line), but because I suspect their behaviour is most likely illegal and that companies who behave this way are usually in the death-throws of their final few months of operating.”

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Posted 2 years ago

“I have paid extra money to change the dates and I have been waiting for my new dates for 2 months. It is very short now and I don’t know if I will be able to fly.”

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Posted 2 years ago

“AWFUL experience with lastminute.com We booked a package holiday for four people from London to Istanbul for four days. Two days before our flight I randomly found out that the hotel booking was cancelled. I was just trying to contact the hotel itself to ask something about the rooms and the receptionist told me that the booking was cancelled. I obviously didn't cancel anything. Then lastminute.com send me an email saying that the hotel was cancelled due to 'unforeseen' reasons! RIDICULOUS. I was contacting them everyday to ask for a breakdown invoice which they never sent! They said they would contact me in 3 workings days when the flight was in two days. UNACCEPTABLE! They even blocked my phone number and I couldn't speak to them on the phone. I tried the chat and they would always close the conversation after some point. You could also tell that their English was poor too. Don't suggest this company. Don't use them. NEVER!!!”

Helpful Report

Posted 2 years ago

“Where do I begin ? I have no more tome to write due to amount of of time I have to waste calling amd emailing staff that do not understamd simple requests eg "Can I change my flight booked for tomorrow" Answer "We will let you know in four days" - and that was from three different people. Staffed by idiots. That was just for starters. Dont risk booking with this company..Plenty of others now”

Helpful Report

Posted 2 years ago

“Terrible terrible service. Awful. Booked a holiday with my daughter and its been a nightmare. So stressed. Customer service is terrible, zero. they keep cancelling parts of our holiday and no refund and do not update the booking area so, who knows what is happening in 24 hours time. Our holiday is f..ked!!! PLEASE DO NOT USE THEM, TERRIBLE AWFUL WE ARE SOOOOOOO STRESSED”

Helpful Report

Posted 2 years ago

“Rubbish customer service and awful travelling experience after 3 flight changes, one at very short notice while in Asia!! We will never ever use them again. long long delays between communications and very inflexible”

Helpful Report

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

lastminute.com Reviews