lastminute.com Reviews

Name: lastminute.com
Rating: 1.06

1.1 Rating 370 Reviews

1 %

of reviewers recommend lastminute.com

Company Reviews

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Metrics

1.1

Based on 370 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“tried to move or cancel my booking 5 hours after booking a holiday cost me £100.what a rip off”

Helpful Report

Posted 5 years ago

“After booking a flight and hotel package unfortunately I wont be able to go due to poor weather at the destination. I enquired about cancelling the booking and was told that it would be £500 to cancel (i Paid £500 for the holiday!). I then called them and asked about changing the dates. The customer rep clearly didn’t care about my issue and hilariously gave me the same “automated” response three times in a row, despite me just asking if she could make the effort to maybe call the hotel and ask (like Booking.com have done for me a few times). She said she would request a date change quotation, and i received the same “canned response” i got on the phone via email 24 hours later. I tried to reply to see if I could speak to some human but was told that the mailbox was not monitored and i had to make a new request over the phone. Disjointed, uncaring and unhelpful. I understand that it’s not LastMinute’s fault that i could not go, but at least an effort by their reps to help resolve the situation would have been appreciated. Worst customer service experience I’ve had.”

Helpful Report

Posted 5 years ago

“Absolutely appalling. I phoned within 24 hours to change a connecting flight and they said they couldn't, saying the airline wouldn't allow it. That was not true - the airline confirmed they could have easily changed the flight for a cost of £139, which was confirmed on the fair rules code. I then booked with the airline and cancelled the Last Minute one. They then offered me a refund of the taxes - £80 for a flight costing £1379. I contacted the airline and they confirmed that I should have been offered the flight as credit -which they didn't. On two accounts they broke the fair rules code. I was lucky in that the airline sorted the problem. The customer services was rude and patronising and said they could do nothing to help and kept repeating the same rubbish. I will never use them again and am waiting on a call form their management.”

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Posted 5 years ago

“Good when all goes right, awful when it doesn't.”

Helpful Report

Posted 5 years ago

“They advertised a holiday, to which my best friend booked, this was going to be their honeymoon. However after paying the full amount for said holiday, they were told they had overbooked the flight and cancelled the entire holiday for them, on top of this they were unable to give the money back for at least 10-20 days, to which then it would be too late. As they work with animals they are unable to book more time off or move their week off as animals are very important to them and they are unable to get that extra time off. Imagine if they hadn't of cancelled? Would lastminute let them get to the airport and then find out? They basically made it look like it wasn't their mistake, it clearly was. Also their customer service is horrible. Seriously the worst phone call I've ever heard.”

Helpful Report

Posted 5 years ago

“Lastminute.com are advertising rooms in hotels that they cannot provide. I searched for hours finding the right hotel in Sydney for my trip and finally decided to book it through Lastminute.com. I chose my room, put my dates in etc and paid my hard earned cash. I waited for a response but never received an email as I had done with other companies. The website just said "not yet confirmed". My trip is complicated enough to plan with flights, car hire, hotels etc so I needed confirmation. Nothing came through the next day so I phoned them up only to be told that the room is now unavailable. The reason they gave me was that the room was withdrawn from the site. It was however on their site when I picked it and paid for it. Why then are they advertising rooms which they do not have and taking money from my account when they are are not 100% sure the room is available. I now have to wait up to 3 days for the money to be returned to my account before I can book another hotel. I am absolutely disgusted with this company and will never use them again and I would advise others to heed this warning.”

Helpful Report

Posted 5 years ago

“Flights work out 30€ more expensive than advertised on some flights, unless we use viabuy credit card. Using any other payment method bumped up the price by 30€. Lastminute.com if a customer is trying to book at the LAST MINUTE, they arent necessarily going to wait 24 hours for a card to arrive at their home address. For example, in our case, we are abroad trying to book a flight home. This is frustrating for clients like us and has damaged our trust in your brand. Makes me want to avoid using lastminute.com in future.”

Helpful Report

Posted 5 years ago

“dont use rip off”

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Posted 5 years ago

“Great prices”

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Posted 6 years ago

“I was on holiday in turkey and got an email from a rival company of lastminute that said “ your flight has been changed .... I must ring London to try to sort out alternatives “ This caused undue stress at £1.53 a minute and “ please hold the line” !! Next trip I chose lastminute... The same thing happened ....Last minute.com simple informed me by email ... chose the best available flight and booked it ... giving the chance to change if I wanted ..... I suffered no anxiety simple as Lastminute did the worrying for me ... what else can I say but thank you”

Helpful Report

Posted 7 years ago

lastminute.com is rated 1.1 based on 370 reviews