LG Reviews

Name: LG
Rating: 1.13

1.1 Rating 647 Reviews

2 %

of reviewers recommend LG

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1.1

Based on 647 reviews

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Communication Channels	Telephone, Email

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0844 847 5454

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info@lg.com

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107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my first review of a company in 41 years on this earth! LG customer service was almost as bad as the refrigerator. The refrigerator was broken and they refused to honor the warranty due to what amounted to being smoke and mirrors.”

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Posted 2 years ago

“Been trying to get a dryer fixed for over 6 months now, dryer is just over 1 year old. Keep getting the run around from LG, only 2 service centres in my town, and none want to deal with lg. now I’m stuck with a broken dryer”

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Posted 2 years ago

“The worst brand for appliances ever specially ranges. I cannot believe myself doing it twice within 15 years; with the same problematic product. I do not recommend it at all. Don't buy it, save your money and most of all your time as you'd need to be on extended phone calls for services.”

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Posted 2 years ago

“Absolute waste of space!!! Shocking service for supposedly a popular global company. They will happily take your TV for repair but then give it to someone else and then make you feel guilty for demanding your product back or a full refund. We are exhausted from the fight to get what is rightfully ours. I just hope the people with our TV are very happy with their massively upgraded TV!!! LG I'm afraid that you need to go back to basics otherwise you are seriously at risk of going bankrupt.”

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Posted 2 years ago

“Never purchase a product from LG. Our first refrigerator quit working after one month and LG refused to repair or replace it. We had to go through Home Depot to get a replacement. Our second refrigerator in 4 years quit working two weeks ago. There are no service technicians in our area so that is not an option. LG will not issue a refund as requested. We have just been getting the run around for weeks. I urge you to stay away from LG as both their products and their customer service is terrible.”

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Posted 2 years ago

“If I could give 0 stars I would. The support we have had is abysmal. Our TV was faulty so was returned to the repair centre, supposedly it was returned to us...but no. Our TV was returned to another customer and we received someone else's TV. 12 days later we are still waiting for our TV to be returned to us. I phone daily, they say they are escalating the issue but still nothing. The whole thing is now on day 23. I can't see an end in sight.”

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Posted 2 years ago

“The warranty and the paper its written on is a complete waste of paper!! If i can give anyone advice on what to buy when it comes to LG, in particular washing machines then stay well away from LG! The customer service is absolutely appalling with no understanding or empathy towards their customers what so ever. They have NO CLUE when it comes to understanding our consumer rights in Australia under the Australian consumer laws and only quote the information that is scripted for them! All they do is waste time and irritate the customers so much that they just give up on claiming warranty. But what can you expect when the (lack of) customer service department are based in the Phillipines!!?? Definitely looking into another branded model which is not connected to LG as I refuse to go through the painful situation again. Will be telling all family and friends to avoid buying an LG! One word of advice to LG and all large business/corporations, bring your customer service team back to Australia if you want customer satisfaction and positive feedback!”

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Posted 3 years ago

“Brand new stove. The top oven will not heat. There was no serial number on the oven when it arrived. A tech came out three times to try and repair. He could not fix it and recommended it be replaced. The tech also verified to LG that it was new and there was no serial number on the unit. We did have a serial number on the paperwork. We spent 5 months trying to resolve this issue with LG. The presidential liaison group told us we had reached the top and that they would not replace the oven. So we now have a brand new oven that does not work and WE have to pay for replacement. LG does not honor their products. We have been treated very bad and will never buy or recommend LG again.”

Helpful Report

Posted 3 years ago

“Very poor customer support services It takes long time on a phone to contact and they never call back when call back been requested I would not recommend any one to buy any product from LG policy and procure of complaint very poor and and clear Very poor internal communication within the departments”

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Posted 3 years ago

“LG vile company to deal with customer service shocking , my tv 1 yr and 7 weeks old 65” LG screen went blank had to fight heaven and earth for curry’s to repair it, if you buy LG trust me if it breaks you will get no help direct from LG and curry’s were no better until I took legal advice, look elsewhere LG are a disgrace to deal with”

Helpful Report

Posted 3 years ago

“An Open Letter to LG LG is one of the worst companies I have ever dealt with. To anyone reading this PLEASE think twice before buying anything made by them. I know it may seem silly that I'm putting in this much effort over only $150, but if they'll put up this much of a fight over a $150 repair (for parts actually worth *maybe* $30 to them) just imagine how difficult it could be for you to get them to make right on a more significant repair. Dear LG, After taking more than 4 months of going back and forth with you over what should have been a simple issue to resolve, you've permanently lost my business. Your low-quality plastic fridge bins cracked in less than 2 years, while still under warranty, and you refused to replace them time and time again. I would bet that if you added up all the time that several people at your company spent on my case, it would exceed the value of the parts that needed replacing (around $150). But for some unfathomable reason, rather than simply replace those parts and keep me as a happy customer for many years into the future, you'd rather waste everyone's time and permanently lose my business. You also felt the need to accuse me of ordering parts from an "unapproved supplier" which I had to resort to doing, after I got NOWHERE with getting parts replaced from you, and then claimed that you had to get approval from upper management to issue me a measly $45 cheque to reimburse me for 30% of the cost. A $45 cheque is really worth the time of upper management at your company? Also, I don't buy that the supplier I ordered from was an unofficial supplier, as according to the return address label on the shipping box the parts were shipped directly from an LG warehouse. Instead of simply making things right for your customers when your shitty products fail (or better yet, making decent quality products in the first place), you manufacture substandard products to cut costs and increase your profits, and spend your resources trying to prevent your customers from getting any resolution from you at all costs. Do you honestly think it's acceptable to only solve 30% of a customer's issue when damage occurs while an appliance is still under warranty? If you went to a dealership while your car was still under warranty and they returned the car to you only 30% repaired or required you to pay 70% of the cost, can you honestly say that would be OK with you? You also insisted on calling the damage "cosmetic" as a way of claiming the damage was not covered under warranty, when the bins had major cracks and holes, and were completely unusable. By this logic a car windshield with a large hole in it only has cosmetic damage, and the owner should still happily continue to drive it. I'm turning down your pathetic and insulting offer of a 30% reimbursement on the parts I already paid for. I will make sure everyone I know hears about my experience, and hopefully they'll think twice before purchasing any LG product. Between the time you wasted fighting with me over this simple issue, and the future purchases you've lost from me and everyone I'll warn off from your horrible company, I'm confident you'll lose a lot more than the $150 the parts were worth and that gives me far more pleasure and satisfaction than a pathetic $45 cheque. You could have simply sent me replacement parts (which to you, I'm sure are actually worth more like $30) and I would have remained a happy customer for years to come. Instead you wasted a lot of time proving what a garbage company you are. Good job!”

Helpful Report

Posted 3 years ago

“I thought they got bullied by lots of 1 stars online. I can confirm that this is the worst company I have encountered. don't deserve any star. waited 1 month for Fridgefreezer and living in a house with a cool box for a month now. customer care can't be bothered to work. emailed the president, the president forward us to the executive care team and nothing happened, money has been taken out. Just want our money back and buy a fridge freezer somewhere else”

Helpful Report

Posted 3 years ago

“DONT BUY ANYTHING FROM THIS COMPANY. THEIR CUSTOMER SERVICE IS THE AWFULLEST.”

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Posted 3 years ago

“Horrendous company to deal with. They should be ashamed of their customer service which is appalling. I have now waited over 5 weeks to get my complaint resolved and still waiting…. I would never buy from this company again.”

Helpful Report

Posted 3 years ago

“Purchased a 70inch LG TV from Best Buy in September of 2020, by February of 2021 the TV started to automatically shut down/ turn off by itself mid programming. Then after that every time I try to start up the TV it turns on and the image is pixeled and the sound is baffled and the TV shuts down by itself and after about 20 seconds turns back on. I reached out to LG customer service about this in March of 2021, the first thing they told me is that a technician would have to come up (in the middle of a worldwide pandemic). A technician came out to the house and said the issue was the Wifi module, after a few weeks he came back and I had to help him remove the TV from the wall and help him un-assemble the TV. After the Wifi module was replaced the TV had the same issues in a few days, called LG back and they stated the tech would have to come out again. The tech came out again another 3 times and replaced other parts which I was not made aware of what they were. The TV continued having the same issues. So again I reached out to LG, they stated an LG tech would now have to come out as the tech that came out was not from LG even though they were the ones that chose the tech and instructed him to come out. After a few weeks an "LG tech" came out, he stated the reason the TV was shutting off and doing what it was doing was because the cable box had power at the HDMI port and that's what was causing this issue. I reached out to the cable company and their technician came out, when I told him what the LG tech advised he was in disbelief. He said of course the cable box has power, if it didn't it wouldn't power on. But anyways, he replaced the box and even used the same box on my other 4 TVs in the home and the box worked perfectly and the LG TV where he put a new cable box on continued with the same issue. I reached back out to LG and they requested a report in writing from the cable company and a receipt for the purchase of the TV so they can process a replacement or refund of the TV. I contacted the cable company and within 3 days provided the report requested by LG to them along with the receipt for the purchase of the TV. After 3 weeks of not hearing back from LG I contacted them once again and I was supposedly transferred to the executive affairs department or whatever its called. I was told by the agent that everything was being submitted to the refund department and someone would contact me within 3 days. After 2 weeks no one contacted me as expected so I reached out to them again, every agent I speak to tells me something totally different and they just push the blame onto another department. So after almost 3 months dealing with the executive department and no resolution I reached out to LG via social media and they provided me with contact information to contact the Presidential Liaison department which I immediately did. After speaking with Aquiria Jackson in the Presidential Liaison department on 7/13/21 I was told she would have this resolved for me immediately and I would be refunded or an approval for a replacement would be done in a few days and she would reach out to me. After 2 weeks and no update I reached out to her again via email for an update, she then asked me for copies of the cable company's report and receipt for the purchase of the TV which I had already provided to LG on two different occasions. Finally on 9/20/21 I received an email from Aquiria after requested multiple updates on multiple different occasions and she told me the following "As previously advised, you were processed for a Dealer Exchange with Best Buy at the beginning of September. You should have been contacted by Best Buy to facilitate and complete the exchange". I immediately responded to her that she hadn't contacted me since July so I have NOT been advised of any Dealer Exchange or anything else from anyone. I also did reach out to Best Buy to see if they were aware of something and Best Buy said they have not received anything from LG in regards to my TV. Since then I have been trying to reach out to Aquiria and the other contacts I have at LG and of course I have no response nor any update from anyone.”

Helpful Report

Posted 3 years ago

“Amazing service, very quick in answering calls/emails. A simple thing with my LG speaker not working properly which I put off for months. I sent them an email on the Saturday they sent me an email on a Sunday with ways to fix it all sorted and fixed. Very happy will definitely stick with LG.”

Helpful Report

Posted 3 years ago

“Re LG Nano50 TV. Rubbish rubbish. Got the first 1 delivered and returned due to vertical banding. Recieved 2nd 1 even worse, vertical banding and dark shadows in all corners. Finally got a call back from LG tech support, here's what the chap said. We've seen from the photos uploaded the issue with your 3 day old Nano50 and this is well within the manufacturer's parameters and specifications. LG offered to replace the screen of the new TV, hardly a solution as its brand new. I'm leaving it down to poor manufacturing and LG could care Less. Returning for a full refund and it goodbye LG. I definitely would not recommend the 2021 Nano50 television 👎”

Helpful Report

Posted 3 years ago

“Sorry, this is long winder but wanted to give the details: We purchased an LG American style fridge freezer for £1600 just over 3 years ago which has since stopped cooling/freezing. Called LG and paid the £165 to get it repaired (an all-in price). The first engineer turned up about a week later and said it was the PCI board without doing anything to test it. This was fitted about a week later, signed off as being complete and it stopped working again the day after. Calls to LG again and had to wait about another week before the engineer came out and this time tested and opened the fridge/freezer, it turned out to be the compressor and door switches which he ordered. Next visit was cancelled by the engineer as they still did not have the parts and another date planned. This date turned up and no engineer? Called the engineer who said we wasn’t on his list, called 0800Repair who transferred me back to LG who had cancelled everything as they (LG) could not get the parts. They then offered me the £165 back which was the first insult as the compressor has a 10-year warranty, they said they was waiting for the engineers report before contacting me again to resolve the issue. I tried to complain, but there is no where to do this apart from their message service. Another four days later and it turns out they can get a compressor but not the door switches, again offer me the £165 refund then change their mind as I had the PCI board replaced which was not needed. LG were happy to offer us a £165 refund which would leave me with a broken fridge freezer that cost £1600 over three years ago, that they cannot fully repair as they cannot get the door switches, and no one else can repair it as all these parts only come from LG. Just spoke to someone in LG complains who gave me the option of take the £165 or have just the compressor fixed. Even though there is a 10-year warranty on the compressor, I cannot have my £165 back as the first engineer incorrectly replaced the PCI board. Be warned everyone, I would not recommend, or buy anything from LG ever again.”

Helpful Report

Posted 3 years ago

“Going on two months with a bad washing machine. Two technicians came out and the last one said parts were no longer available on this LG washing machine. Referred to warranty department and the worst customer service comes alive. If you are lucky to get somebody on the phone they assure you someone will contact you on resolution. Guess what, still waiting, spent near $500 for this useless warranty. Would not rate them even a one at this point.”

Helpful Report

Posted 3 years ago

“If you are thinking of buying an LG TV......dont, the customer service itself is,for lack of a legally said description, BAD. The build quality,good. Picture quality fair. Price range N/A as does not do what it is supposed to do. Example you sit, press tv guide and wait, and wait some more..... ah there it is... scroll down.. oh wait nothing there, wait up to 5mins .You get the picture, or rather you dont!? Many months down the line,promised calls not happening, useless tv..apart from first page. And still waiting. Online search of problem shows exact same modus operandi, with many many people having a dismissive LG response. Even Which magazine comments have been seen to acknowledge this common problem YET still Which seems to show itself up not reviewing a tv properly that you cant watch,just its build quality. Its not inspiring confidence in people Which! This ones blatantly obvious! So to Google people not Which read, the complaints not the eh hem favourable comments,after all its when I goes wrong is what you SHOULD be reading.”

Helpful Report

Posted 4 years ago

LG is rated 1.1 based on 647 reviews