Lincare Reviews

Name: Lincare
Rating: 2.20

2.2 Rating 421 Reviews

29 %

of reviewers recommend Lincare

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Metrics

2.2

Based on 421 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Twice now Lincare has changed my credit card over 400.00 each time. It is covered through my insurance and I should not be billed! Infuriating that this company is so inept. Contacting The Better Business Bureau. Absolutely ridiculous!”

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Posted 9 months ago

“If I could give this place a negative 4 stars I would. They are terrible,no customer service no people skills at all. They are not the place to do business if possible go somewhere else. They refuse to bill the insurance first and want all the money upfront. Go elsewhere whenever possible Trust the reviews people.”

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Posted 9 months ago

“Such a frustrating co to work with both locally and nationally—-VERY unfriendly ppl—-incompetent—never get what I order—last order over 1 year ago I ordered 2 nasal pieces—-I received 5 (got charged for 6) and a headpiece—called local office and was told how much it would cost if I kept it—-it was TOTALLY wrong—received a bill for $132.00 which I payed—-11 months later I receive another bill for $49.00 for I don’t know what as I haven’t ordered anything in a year—-the woman I talked to was so RUDE the I yelled at her and hung up—-I will NEVER use this company again!!! Was told no bills had been sent out in 6 months—-this company is SO mismanaged I cannot believe they are still in business —-DO NOT USE THIS COMPANY!!!”

Helpful Report

Posted 9 months ago

“I have tried numerous times to get them to answer the phone. They had a guy named Joe that was fantastic, but sadly he quit about 3 weeks after we signed up with Lincare. Haven't seen a tech since then and can't get them to answer the phone. Not a good way to run a business.”

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Posted 9 months ago

“I got the runaround for 2mos trying to get a new CPAP. Customer service is horrible and now I'm receiving bills on supplies I didn't order. I was told that they no longer work with my insurance, so of course I no longer ordered anything. This is the worst company I have ever worked with. Stay away!!!!!!!!”

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Posted 9 months ago

“Sub-standard customer service and very high prices. After several years, I am moving to a different company”

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Posted 9 months ago

“I was told I had 1 week to get a different mask for the CPap . I called to try and talk to someone and the person that answered said they had 48 hours to call me back. I waited and no one called me back. I called 48 hours later and no one answered the phone. I decided to take the CPap back and I will deal with another company. Their customer service is very poor. I drove 24 miles each way to get there and I will never go back. The only thing that was good was Ashley.”

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Posted 9 months ago

“I have called to have my oxygen picked up. I have called several times. Nobody calls you back.”

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Posted 9 months ago

“I ordered annual replacement parts for a BPAP device mid March 2024. As of July 2, 2024 I still don't have any supplies. The original order was cancelled(reason unknown). Then I needed preauthorization from my insurance. Insurance had already provided authorization. Then 3 times it was supposedly shipped, but never received! No one seems to know why. My headband is broken( using an old shoe string), no pillows or filters and the hoses are showing signs of distress. I told my spouse if I die during the night or the roof blows off the house to contact the meanest most obnoxious attorney on the planet to file a law suit against Lincare!”

Helpful Report

Posted 9 months ago

“This is the worst company I have ever dealt with!! I have been on hold with Lincare and their associate company trying to get a. a monthly invoice b. a backpack for my portable concentrator I will change suppliers the minute I get the ok from my doc and insurance.”

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Posted 9 months ago

“Was charged $351 for an autodebit that should be $61. I caught it on my statement, called them who told me to call my insurance and they had no record of it. Insurance called them and they "fixed it by saying I only owed $61 and the previous month's balance of $61. I told them that is taken out already on my statement and had to have insurance call them back to get it reduced back to the original $61. They still haven't reimbursed me a month later and billed me $71 this month. I've been on hold for almost two hours, after the original robot menu hung up on me 3 times. Knowing my CPAP is through them and that I'm attached to them until I can get another in a few years is a nightmare. -5/10”

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Posted 9 months ago

“I am trying to contact customer services and have been on the phone for 51:01 mins. They keep assuring me that they appreciate my time and that look forward to speaking to me. But no action in that direction so far.”

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Posted 9 months ago

“I have repeatedly requested a stop in supply delivery for my cpap. They keep billing my insurance and I get billed as well. As I'm typing this, I've been waiting to speak to a customer Service billing rep for the last 30 minutes. I'm about ready to return everything and be done with them!”

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Posted 9 months ago

“After trying to contact this company for over 2 months about an insurance change and never being able to reach a human or leave a message, I finally got an email from them on June 5th telling me that they were going to debit my checking account an enormous amount on June 3rd. Wtf. Getting in touch with anyone from this company is virtually impossible. When I drive to the local office there is never anyone there. Finally today I was able to reach someone on the 800 customer service line who had such a heavy accent I could hardly understand her. She was totally rude and unapologetic for lincares incompetence. My situation is still unresolved.”

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Posted 9 months ago

“Today is June 26th. , I have been getting the run around from Lincare in Fall River MA for over two months. On April 8th I was told that my sleep anpnea machine wouldn’t even be looked at because it was over five years old. Every time they tell my doctor they need a document for the new machine and we think everything is all set they come up with something else that is needed. Now the manager is no longer returning the calls from my doctors office. This is the worst experience I have ever had with any business in my entire life. The absolute worst. Avoid them like the plague. Go to any other medical supply company but them.”

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Posted 9 months ago

“You guys are the worst excuse for a functioning company. Everytime I try to place an order, you screw it up. I recently placed an online which was a challenge with your dysfunctional website. After completing it. I received a phone call from someone there saying there was a problem with my order. I called shortly after and spoke with a gentleman there. He said there was a discrepancy with my insurance. I advised him that it hadn't changed in 4 years and that everything on my order was correct. He then put me on hold to speak with his supervisor. After waiting for what seemed like an eternity. I got tired of waiting and hung up. I called the next day and spoke with a woman to try one last time to clear things up. She advised my that they could not find my online order. And began reciting all the equipm6i wax "eligible" for. I told her I didn't need everything she mentioned. And that I only needed what I ordered online. Again, she told me she couldn't find my online order. WTF! These people are clueless. I'm so done with Lincare. I will continue to order from online CPAP supply companies who charge less for the same equipment. But don't offer insurance compensation.”

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Posted 9 months ago

“My number 1 complaint is you can never get them to answer the phone. And even doctors have a hard time getting through to them.”

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Posted 10 months ago

“Cpap airflow too high used it maybe total of 6 hours no customer service support. Keep calling for supplys don't use it took it back yet bill me for machine I don't have on phone 1 hour to inquire billing poor customer service will NEVER DO BUSINESS with them or recommend them their customer service rating in fergus falls -0.”

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Posted 10 months ago

“They never answer the phone. Also, I was told they would come last Friday to pick up my oxygen & waited all day for nothing. Then I was told they would come Monday. Again I waited & they didn’t come. Now I have to wait again.”

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Posted 10 months ago

“I'd personally like to apologize to the customer service agent that contacted me today about my sleep care needs for my bad cell reception. However, it does not give you the right to hang-up on me due to your lack of patience. Please do better!”

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Posted 10 months ago

Lincare is rated 2.2 based on 421 reviews