Lookfantastic Reviews

1.3 Rating 1,400 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,400 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Lookfantastic deliver? How long does Lookfantastic take to deliver? Does Lookfantastic deliver on time? How is accuracy and good condition of items delivered by Lookfantastic?

Returns

How is Lookfantastic returns process?

Customer Service

How can I contact Lookfantastic? How quickly does Lookfantastic resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Lookfantastic.

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

How does Lookfantastic deliver?

Helpful Report

(3 weeks ago)

Lookfantastic delivers items by Postal Service and Courier.

Helpful Report

(3 weeks ago)

50.00%

Industry Average

“ My first parcel was lost in transit, and the second delivery attempt claimed it was unsafe to leave the parcel (which isn't true). ”

- Tango10

“ It says delivery 5-7 days, it’s already been 10 and nothing. They reply only email they prefer. ”

- Vio

“ Appalling customer service, designed to make you give up on complaints. Delivery arrived nearly ten days late and damaged. Spent all day trying to contact them. Avoid this bunch of cowboys at all costs. ”

- Jacki van Leersum

Lookfantastic Reviews

Delivery - Average